Ibibo Group / Goibibo — non receipt of gst bill from goibibo in spite of submitting gst details

Address:

Ahmedabad, Gujarat, 380015

I had book my ticket from goibibo for air asia and given my gst number and company details. I requested for gst bill from airline and they have emailed me stating they dont provide gst bill from airline. As agent, it is duty of goibibo to forward the gst details to airline so airline can provide gst bill but they have not done it
Booking id - sea[protected]

Please read their reply and explaination

Dear radhika,

Greetings from goibibo!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This mail is in regards to your booking id - sea[protected]

As per telephonic discussion at 17:32 on 12 dec customer, we have validate from our relevant team.

As we understood that you were looking for airline gst invoice.

We regret to inform you that goibibo do not provide airline invoice.

However we can provide goibibo's invoice.

Please find the invoice.

Fare break up:

Total fare* : rs.20820
Promo discount (-) : rs.1041.0
Convenience fees : rs.949
Goibibo charges (Convenience fees) : rs.949
Net convenience fees (Goibibo charges (-) goibibo discounts) (+) : rs.0.0
Igst @ 18% on net convenience fee (+): rs.0
Net promo discount (-) : rs.92.0
Total price: rs.20728

Goibibo provide gst on net convenience fee. But here you have used the benefit of rs.1041.0.

Due to which convenience fee has become 0.

Net convenience fees =
Goibibo charges (Convenience fees) rs.949 - promo discount rs.1041.0= rs.0.0

Hence gst becomes:

Gst @ 18% on net convenience fee (+): rs.0

Pfa for goibibo's invoivce.

Kindly acknowledge the same and treat this mail as final closure mail.

Thanks & regards,
Priyanka
Customer delight team