[Resolved] Ibibo Group / Goibibo — non receipt of positive response

[Resolved] Ibibo Group / Goibibo — non receipt of positive response

R Ramakant1977

I have booked flight from your site. Pnr-wprepy (706-[protected]). I received mail from your side for cancellation of flight by airlines & given me alternate option. Dear sir, Greetings of the day! Your reply on the following not received till date. Please do the needful or refund my money so that i can book from other sources. On checking with airlines sites the followings found, please clarify the matter because it will disappointed if it will happens on last moment. Please see the above mentioned itinerary. I have book/confirmed for above flight with pnr - wprepy (Id[protected]. There is some mismatch with the timings as per the details given below :- Date from/timings to/timings 19 oct 18 kigali - 8:30h nairobi - 12:35h 19 oct 18 nairobi - 07:00 bombay - 15:40 Please clarify about how i can reach at nairobi before 07:00 on 19 oct 18 while the flight from kigali will fly at 08:30 on 19 oct 18. I had booked for the flight with your airlines of timings at 01:25 on 19 oct 18. Please help to resolve this issue, otherwise i have to change my plan because i am serving in un mission in congo and have booked domestic flights from bombay to hometown on 19 oct 18 on the basis of your flight arrival time. I have acknowledged but airlines given misconnected fiights. I have requested & mailed to your representative but no reply received till date. My mail - [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Sep 28, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Aug 27, 2018 Ibibo Group / Goibibo Customer Care's response Hi Ramakant1977, Greetings from Goibibo.com. This is in regards to your booking id: GOFLIce[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Regards, Team Goibibo. Aug 27, 2018 Updated by Ramakant1977 My booking ID- TUAAJ0G6E EMAIL ID- [protected]@gmail.com I have booked flight from your site. Pnr-wprepy (706-[protected]). I received mail from your side for cancellation of flight by airlines & given me alternate option. Dear sir, Greetings of the day! Your reply on the following not received till date. Please do the needful or refund my money so that i can book from other sources. On checking with airlines sites the followings found, please clarify the matter because it will disappointed if it will happens on last moment. Please see the above mentioned itinerary. I have book/confirmed for above flight with pnr - wprepy (Id[protected]. There is some mismatch with the timings as per the details given below :- Date from/timings to/timings 19 oct 18 kigali - 8:30h nairobi - 12:35h 19 oct 18 nairobi - 07:00 bombay - 15:40 Please clarify about how i can reach at nairobi before 07:00 on 19 oct 18 while the flight from kigali will fly at 08:30 on 19 oct 18. I had booked for the flight with your airlines of timings at 01:25 on 19 oct 18. Please help to resolve this issue, otherwise i have to change my plan because i am serving in un mission in congo and have booked domestic flights from bombay to hometown on 19 oct 18 on the basis of your flight arrival time. I have acknowledged but airlines given misconnected fiights. I have requested & mailed to your representative but no reply received till date. My mail - [protected]@gmail.com
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Ramakant1977

The details of mail received from your rep is re-produced as below :-

"
quazi.alam_ISNG00367
Sat, Aug 18, 6:03 PM (9 days ago)
to me

Dear Ramakant,

Greetings from goibibo.com!!!

This is in reference to the booking Id TUAAJ0G6E

We would like to inform that we have received an alert from airline informing a schedule change/flight number change on your flight booking made with us.

We have checked with airline and have received below alternate, which could be offered in lieu of your original flight schedule.

Below is your new/updated flight schedule:-

============================================================================

Airline Flight Number Departure Date From Airport Departure Time To Airport Arrival Time PNR Status
Kenya Airways (KQ) 446 19OCT Kigali Intl, Kigali, Rwanda (KGL) 0125 Jomo Kenyatta International, Nairobi, Kenya (NBO) 0600 CANCELLED
Kenya Airways (KQ) 448 19OCT Kigali Intl, Kigali, Rwanda (KGL) 0830 Jomo Kenyatta International, Nairobi, Kenya (NBO) 1235 ALTERNATE CAUSINGMISCONNECTION
Kenya Airways (KQ) 210 19OCT Jomo Kenyatta International, Nairobi, Kenya (NBO) 0700 Chhatrapati Shivaji Intl, Bombay, India (BOM) 1540 Confirmed
Kenya Airways (KQ) 205 12NOV Chhatrapati Shivaji Intl, Bombay, India (BOM) 0635 Jomo Kenyatta International, Nairobi, Kenya (NBO) 1020 NEW TIME
Kenya Airways (KQ) 440 12NOV Jomo Kenyatta International, Nairobi, Kenya (NBO) 1305 Kigali Intl, Kigali, Rwanda (KGL) 1510 Confirmed

ALTERNATE OPTION ( NEED TO CHECK WITH AIRLINES )

Airline Flight Number Departure Date From Airport Departure Time To Airport Arrival Time PNR Status
Kenya Airways (KQ) 475 18OCT Kigali Intl, Kigali, Rwanda (KGL) 1845 Jomo Kenyatta International, Nairobi, Kenya (NBO) 2115 NEED TO CHECK WITH AIRLINES
Kenya Airways (KQ) 210 19OCT Jomo Kenyatta International, Nairobi, Kenya (NBO) 0700 Chhatrapati Shivaji Intl, Bombay, India (BOM) 1540 NEED TO CHECK WITH AIRLINES

============================================================================

We would request you to please revert on this mail with your acknowledgement, so that we may get this itinerary re-validated with new flight timings and share updated E-Ticket/Itinerary.

We also recommend you to arrive at airport 2 Hours prior to your scheduled departure time for Domestic Sectors and 3 Hours prior to International Sectors.

Goibibo Contact Number:
[protected],[protected],[protected]

Regards,
Quazi Faheem
goCare Team

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