[Resolved] Ibibo Group / Goibibo — not yet got the refund | |||
Hi team, My flight was cancelled having pnr no : t7vmjm. As per the process i should get the refund amount of 2147. But i got a message that 1868 refund had been processed. So i raised a complaint and additional 279 has been also approved. Also in refund status it is showing 2147 amount has been processed for refund. But only 279 has been credited to my account and 1868 is still pending. I have tried to connect with customer care but not getting any response. I am very much disappointed with the service. Why i am not able to connect with the customer care. Regards Prabhat [protected] Was this information helpful? | |||
Mar 8, 2020 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Feb 05, 2020 Ibibo Group / Goibibo Customer Care's response Dear Prabhatdx, Apologies for the trouble caused to you In reference to your complained, seems your issue has been resolved from the company side as we have initiated the refund of INR 1, 868 and INR 279 in your bank account on 25-Jan-20, The Bank Reference Number was #[protected] and[protected]. In case you are not happy with the resolution. You can get back to us on Goibibo registered mail or toll free number. Regards, Team- GoIbibo Care | |||
 2 Comments | |||
Comments
Dated 03.02.2020 we booked three flights tickets from Goibibo app from Vishakapatnam to delhi for dated 08.03.2020 amount deducted from our icici bank account but GOIBIBO showing transaction failed we are attaching bank mini statement and sms alert from bank for deduction.
Kindly take immediate action in this regards.
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Kindly take immediate action in this regards.
Nng@2020's reply, Feb 4, 2020
Mini statement of icici bank.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
I had cancelled my flight bookings on the 11th of Jan 2020 having ID's PSGDELH8K and NAKQRN77V.
There was a discrepancy in the refund amount. It was promptly handled by Almas Zainab and I got a confirmation on the 18th of Jan 2020.
However even after a week when I checked the refund has not taken place. On the 28th of Jan 2020, Rashmi Kumari has been handling it and the reason given is that our payment portal PayU is delaying refund.
On 2nd of Feb 2020, I have been assigned Megha Dixit, but no refund yet.
What I fail to understand is how is a payment portal delaying refund? Do they have the authority to do so? Will changing Customer Service agents solve my issue?
I am unable to understand if this is really an issue or an excise. Please advise on how to solve this at the earliest.
Thank you
Dr. Marianne Saldanha
saldanha.[protected]@gmail.com
[protected] and [protected]