I have bought an international flight ticket from goibibo on 3rd of july, 2019. It is for 2 adults and 2 kids travelling from visakhapatnam to wellington with three flights (Flight#1 vtz - sin flight#2 sin-akl, flight#3 akl-wlg)
After couple of days, i have tried to login airlines website to check the ticket, surprisingly i could see only one flight (#1) got confirmed. I could not see remaining two flights confirmation. Then i called goibibo customer care center to escalate this issue. I never had any clue about the pathetic # team i am going to deal.
After couple of discussions, they agreed that there is a issue with the booking and confirmed that they are going to resolve in couple of days. I waited for two days and called them again. Now i have to explain all details again to the new representative and they promised again that they are going to resolve the issue in a day.
The same story repeated for more than eight days, i have been calling them everyday and i landed with talking to a new representative to whom i am explaining the issue. I don't know why i have to explain the issue again and again to different people, are they doesn't have any ownership of resolving this issue.
Representatives involved in email.
09 july - pallavi sharma
12 july - ankur sharma
15 july - pallavi sharma
17 july - sachin (He claimed he is the manager/supervisor promised me to resolve this issue on high priority, but all my hopes went in vein)
18 july - himanshu, rachit kumar, reetu,
20 july - rachit kumar,, somota
21 july - monit (He also claimed as a lead/supervisor asked me 2hrs time but even after 8hrs no response yet)
Apart from this i spoke to couple of representative over phone, i could not recollect their names one i remember is shubham)
I have also submitted an escalation to management link given on their website. HTTPs://WWW.goibibo.com/support/?component=mgmt
Another waste of time thingy exists in their system.
After struggling for 10 days, now i decided to quit fighting with them. So that i can save bucks on my medication (You heard i am on medication for stress relief now).
Anybody could you please help me in filing a case on them with the following reasons.
- i have spent more than 20 hours on international calling which costed me around nzd 200 (Approx inr 9500)
- i am going to loose hotel booking i have made which costs nzd 190 (Approx inr 9000)
- i had lot of mental tensions and sleepless nights which degraded my performance in office, suffered 2 days time sheet loss (Approx nzd 1600 = inr 70000)
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