Ibibo Group / Goibibo — refund back my money

Address:

933/a 10th street h-block, Chennai, Tamil Nadu, 600040

This is for your kind attention that i had made an booking for my wife and my son for the flight 6e141in indigo airlines from cochin to chennai for the date 7th of oct 2019. The booking was made on 17th of sep 2019 and i have also made a payment for the amount 6492/- the amount got debited from my account and was credited into ibibo web private ltd but surprisingly i received a mail in few minutes from indigo airlines saying that we have not received the payment and could not process your ticket's. My question is where my money has gone neither the airlines people got the payment and also i never got the refund amount in my account its been over a month now and when checked with my bank the bank people say that the payment is cleared from our side and it is credited in to ibibo web private ltd so my strong belief is that my money is stuck in ibibo account and request you people to give me the refund amount of 6492/- to my account as early as possible details of your tranaction is given below. I had raised a complaint against ibibo web pvt ltd on 25th of sep 2019 and nether my issue is resolved nor i received my refund to my account. These people are cheaters and never they sort out customers problem.

Had written a complaint on 5th of nov -2019 about this and there was no response received from this company if i dont receive my refund i shall file a case against ibibo group and make you people pay me a heavy compensation. Again my transaction details are given below for your kind reference and gently request you to pay me back the refund as early as possible.

Payu id : fn/shp/[protected]/[protected]/ibibo web private ltd

Date : 17/09/19

Amount : 6492/-

My email : [protected]@gmail.com