[Resolved] Ibibo Group / Goibibo — refund for pnr tkh5mn

ayush hirwani

from Mumbai, Maharashtra

Address:

560028

I had booked a return journey with indigo from bangalore to lucknow, and both the flights got cancelled, indigo has refunded the complete amount and shared the below reference numbers for the credit.
[protected] rs 2927 on 28th april
[protected] rs 457 29th april
[protected] rs 2500 29th april

The goibibo team has only refunded rs 2762/- i. E. Actually one way fare, i have been waiting for the amount remaining but i am not able reach out to anyone from goibibo as the chatbot is quite inefficient, please help me and get my refund asap of the remaining amount.

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Jun 14, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear ayush hirwani,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

May 04, 2019

Updated by ayush hirwani Please below the booking id - N6ETKH5MN

Mobile [protected]
Email - [protected]@gmail.com

I had booked a return journey with Indigo from Bangalore to Lucknow, and both the flights got cancelled, indigo has refunded the complete amount and shared the below reference numbers for the credit.

[protected] Rs 2927 28th April
[protected] Rs 457 29th April
[protected] Rs 2500 29th April

The Goibibo team has only refunded Rs 2762/- i.e. actually one way fare, I have been waiting for the amount remaining but I am not able reach out to anyone from Goibibo as the chatbot is quite inefficient, please help me and get my refund asap of the remaining amount.

Verified Support

May 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear ayush hirwani,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDe99f[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27762788.

For any clarification, please revert on the Ticket #27762788.

Assuring you best of our services.

Regards,
Team-Goibibo