[Resolved] Ibibo Group / Goibibo — Flight booking - goibibo is frauding and is not returning us the ticket cancellation charges. | |||||
This is in regards to my flights booking done via go ibibo from New Delhi to Dubai. I had got the bookings done on 12th Feb 2017 with PNR UB176Z. Now, in error the bookings of my wife has been done with the name "Mrs. Monika Bisht" however as per the documents her name is "Ms. Mamta Bisht". Hence, we want her name to be changed. In order to do this, we requested some one from Goibibo customer care to change the name but they suggested that we have to divide the PNR and cancel the flight booking for my wife and then buy a new ticket but If I cancel the bookings Goibibo is returning us just RS. 300 whereas when we talked to Indigo flights customer care they informed that they will refund RS. 8000 to Goibibo and then Goibibo will refund the money to us which Goibibo is refusing to do so. We know that we have made the bookings with incorrect name but this doesn't mean that we have to be penalised so much and we have to pay the entire amount. I am ready to book another ticket via Goibibo only for the same flight and day but the charges that we have to pay again is too much for us now. We would request to use the amount refunded by Indigo and then booking can be done. We are ready to pay the rest of the amount. Request you to please look into the matter and help us in this situation. We are traveling first time with Goibibo and don't want to have bitter experience. Kind Regards, Gaurav Khullar Was this information helpful? | |||||
Mar 18, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Feb 15, 2017 Ibibo Group / Goibibo Customer Care's response Hi Mr KhullarGreetings from Goibibo.com !! This is in regards to your reservation, booking id (N6EUB176Z). We would like to inform you that tittle was selected by user on website as "Mrs" and due to same booking is confirmed on that name. Also, any request on name and tittle correction is totally subject to airline discretion as they will be authority who will be issuing your boarding pass at airport. We have arranged call back for you, tomorrow during business hours and team will get in touch with airline on your behalf and advise you best possible solution on this. We request yo to kindly allow us some time on this, we appreciate your kind patience in this matter. Warm Regards, Akash Sharma Customer Dispute Team Landline no:[protected] IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
My mail I'd [protected]@gmail.com
Reference no showing for aborted booking
GOFLDAND1b[protected]
Airline name Spiceje
Date of journey 18 Feb 17
Varanasi to delhi
Amount deducted Rs 2936
Booking date 2 Feb 17