[Resolved] Ibibo Group / Goibibo — refund not received for cancelled flight | |||
I booked a Jet Airways flight from Goibibo for March 13 from Varanasi to Indore connected flight. Due to non-operation of Jet Airways flight my flight got cancelled but I haven't received any refund till date after having too many follow-ups with Goibibo customer care. They are only saying that I will get my refund soon but they are not telling me the stipulated time frame for the refund. It's been more than 100 days still no refund received from them. I don't know what to do please help me to get my money refunded. I paid 5, 414 using my credit card which I have already paid to the bank. My PNR number is - PKYGDL. Was this information helpful? | |||
Jul 28, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear afeem8637, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jun 27, 2019 Ibibo Group / Goibibo Customer Care's response Dear afeem8637, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDa42bb[protected]. In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s. Assuring you best of our services. Regards, Team-Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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