Ibibo Group / Goibibo — Refund not received from 2 months

I have have booked my tickets from amazon pay account later on i cancelled it goibibo are showing that refund is done in amazon pay account but I still haven't received my refund yet and it's been like 2 months.
and we cannot connect directly trough the agent from goibibo because it's still closed due to pandemic situation. customer care service is pathetic.
it's very disappointing from goibibo sercive