[Resolved]  Ibibo Group / Goibibo — refund of money for tickets cancelled

Sub: complaint regarding non refund of flight ticket
Ref: flight booking PNR QC43YG
Sir, I have booked flight vide referred above but cancelled by calling spice jet. After cancellation, spice jet informed me that refund amount will be credited into my account after 72 hours by Goibibio. But amount not refunded yet. Ever since I have been contactiong Goibibio and spice jet. Recently I made a complaint against spice jet. Their reply is as follows:
"
From: SpiceJet Customer Relations
Date: Thu, Feb 7, 2019, 3:09 PM
Subject: Requst refund
To: adv.[protected]@gmail.com

Dear Sir,

PNR:- QC43YG

Greetings from SpiceJet!

This is with the reference to your concern regarding refund.

Please note that as per our records an amount of INR 1, 037 has been processed towards the same travel agency account from where the booking was confirmed.

Hence, you are requested to kindly get in touch with the concerned travel agency for refund as per their terms of contract.

Should you require further assistance/clarification please do not hesitate to contact us.

Thanks & Regards,
Anoop Saini,
Customer Experience, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store"

Kindly requested to refund the amount.
Thanking you
ADVOCATE NASEEMA P K