[Resolved] Ibibo Group / Goibibo — refund on a ticket due flight getting grounded | |
Hi, I have booked a ticket for april 12th on behalf of my friend. Yesterday the she received a message from airlines stating the flight had been grounded (737 boeing security issues). Please find attached the screenshot of the ticket and message from airline. I checked the site given in the message, unfortunately there weren't any alternate flights available and i opted for full refund, the ticket from ahmedabad to cochin got cancelled. On giving that, i got a pop up stating refund will be sent to the agent. When i checked the same pnr on goibibo it still shows booking confirmed. Please find attached the screenshot of the same: I have tried connecting to spicejet customer care, which never got connected. I also tried connecting to ibibo's customer care: [protected], it keeps telling me we are experiencing unexpected volume of calls and the call is not getting connected to anywhere. I have searched a lot for a mail id to write to, couldn't find any as i saw refund will not be processed until people contact you. I am totally confused and worried about my money. Kindly requesting someone to help me. Was this information helpful? | |
May 6, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 01, 2019 Ibibo Group / Goibibo Customer Care's response Dear NairAnjuM, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLD[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Pertaining to the request you raised for refund processing, please be informed that all cancellations made directly with the Airline need to be intimated to Goibibo by Email or Phone in order to initiate the refunds process. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. For any clarification, please revert on the Ticket #27333395. Assuring you best of our services. Regards, Team-Goibibo Verified Support Apr 01, 2019 Ibibo Group / Goibibo Customer Care's response Dear NairAnjuM, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLD[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. As per your telephonic conversation with our team, your Spice jet flight is cancelled due to which you are eligible for the full refund. Further, basis your consent, the cancellation has been done for your Spice jet booking with full refund and the same amount will be reflected in your same mode of the payment within 5 to 14 working days. For any clarification, please revert on the Ticket #27333395. Assuring you best of our services. Regards, Team-Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
There is no free "help" availability in the international rules of civil aviation.
You need a legal service, if you do not no the procedure of complaining or
the air carrier or travel agent have refused the compensation within agreed time.
To request the compensation due to the stated "grounded " flight,
the author must
- have and produce:-
1. primary message along with e-ticket,
2. notificatio on the cancellation of the flight,
3. receipt, issued by the bank or by the merchant, who credited the card, only in case, when the payment had been provided not by the passenger, whose name is stated in eticket.
- state the requesites of air carrier or of the travel agent,
- express the claim in monetory figures,
- to sign the document in any form.
The decision on the processing of the claim must be issued by the air carrier or by travel agent,
stating
date, place (sually these data is provided by email program or by web site, if not in the office )
the reasons,
grounds (power of attorney)
operational part in one of the form
- claim is satisgfied or
- claim is rejected or
- claim is refused of pocessing
desinattion, name (signature) of the responder
Company ID and contacts
not later than in 15 days from the receipt of the claim .
Falure to do so correctly and in time can grant the right to submit claim of passenger (or interested person) either to
- customers court in any state or
- distrcit court in any state or
- or departemnt general of civil aviation, which had issued their rules related to compensation in the desribed event.
The legal asistance, if passenger wants so from lawyer or from civil aviation pofessional, starts
from 4000 ruppes for such kind of cases before DGCA or from 8000 rupess before the court (plus government fee, if applicable).
I am not associted with operatof IBIBO.COM
Regards.