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Hi, please note that I was not given refund for the mistake done from Goibio team. My son was about to go to London for his college studies, however they did not inform about Frankfurt visa in any website. One of my frnd only booked the ticket for us. On the day of boarding only while doing online check in we came to know. So we packed everything and went to airport and everything was a failure and caoius bec of goibio. Even i spoke with Lufthansa airlines in airport and they agreed for no show as we could not board the flight due to visa issue. None from Goibio updated us. We had 3way call with lufthansa, goibio for 3hrs almost in airport but no use. They were not ready to provide refund. They asked 48hrs time, later sending statement only tax will be given back. how is that possible we paid around 83k for the flight. German Lufthansa also agreed for refund and they said if it was booked directly from their website they would have given refund, since it was from this third party they can inform or update them, they said. I need refund for the flight which we did not even board and first day sending a young boy to international trip was a disaster bec of goibio and I need complete refund for the team and no one is bothered to speak to me about this after they process the tax refund, which is total [censored]. I need a proper solution for this or I will go to labour court for sure.
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
There is no free "help" availability in the international rules of civil aviation.
You need a legal service, if you do not no the procedure of complaining or
the air carrier or travel agent have refused the compensation within agreed time.
To request the compensation due to the stated "grounded " flight,
the author must
- have and produce:-
1. primary message along with e-ticket,
2. notificatio on the cancellation of the flight,
3. receipt, issued by the bank or by the merchant, who credited the card, only in case, when the payment had been provided not by the passenger, whose name is stated in eticket.
- state the requesites of air carrier or of the travel agent,
- express the claim in monetory figures,
- to sign the document in any form.
The decision on the processing of the claim must be issued by the air carrier or by travel agent,
stating
date, place (sually these data is provided by email program or by web site, if not in the office )
the reasons,
grounds (power of attorney)
operational part in one of the form
- claim is satisgfied or
- claim is rejected or
- claim is refused of pocessing
desinattion, name (signature) of the responder
Company ID and contacts
not later than in 15 days from the receipt of the claim .
Falure to do so correctly and in time can grant the right to submit claim of passenger (or interested person) either to
- customers court in any state or
- distrcit court in any state or
- or departemnt general of civil aviation, which had issued their rules related to compensation in the desribed event.
The legal asistance, if passenger wants so from lawyer or from civil aviation pofessional, starts
from 4000 ruppes for such kind of cases before DGCA or from 8000 rupess before the court (plus government fee, if applicable).
I am not associted with operatof IBIBO.COM
Regards.