Ibibo Group / Goibibo — refunding the money | |
Sir, I have booked a flight ticket through goibibo in indigo airlines from trivandrum to gorakhpur. The travel date was february 28, 2020. The ticket was for two persons... Ie one for me and the other for my wife usha devi divakaran. The pnr was yblz2b and the confirmed ticket was sent to me through e-mail by goibibo. But indigo airlines has informed me that the flight was cancelled by them and asked me whether i like to make the journey by an alternate route. They also said that if i do not like it they can refund the money. I opted for refund. The total amount is rs.14270. But i have not got any refund till today. Indigo has informed me that they have initiated the refund process. I have already submitted a complaint a week ago. Please refund my money at the earliest Your;s faithfully, Dr. Satheesh babu Was this information helpful? | |
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Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Feb 10, 2020 Ibibo Group / Goibibo Customer Care's response Dear Jagajilly, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking. Regards, Team- Goibibo Care | |
 2 Comments | |
Comments
We residing in India.We booked tickets for the Bangkok tickets under your application but we didn’t come due to corona virus issue it’s unsafe for us to come we didn’t get any proper response regarding refund from your side. We need our ticket amount do consider this world major issue.
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Details of journey :-
Journey date - 18/01/20
Date of booking - 25/12/19
PNR - C77V7J
From - Indore To Ranchi