[Resolved] Ibibo Group / Goibibo — regarding hotel booking which is failed but payment debited | |
Hi, i had booked hotel rooms on 12th may 2018 through gobibo.com, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved asap!!! Payment details : Bank : bank of india payment mode : debit card Pos - ibibo group private Amount : rs 9246/- Transaction date : 12 may 2018 Card holder name nivedita hardikar Card details[protected] Contact no : [protected] / [protected] Email id : prasant. [protected]@gmail.com Pass book image attached Was this information helpful? | |
Jun 23, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 21, 2018 Ibibo Group / Goibibo Customer Care's response Hi Prashant, Greetings from Goibibo This email is in reference to your above query. Please be informed that we are checking with the payment gateway and will share the update shortly. Please advise if you would require any assistance with us. Regards, Jagpreet Singh Customer Delight Goibibo Verified Support May 22, 2018 Ibibo Group / Goibibo Customer Care's response Hi Prashant, Greetings from Goibibo This email is in reference to your above query. Please be informed that there is no payment captured on the payment gateway. Hence we request you to raise a dispute against the transaction for further update. Please advise if you would require any assistance with us. Regards, Jagpreet Singh Customer Delight Goibibo | |
 2 Comments | |
Comments
What abount amount debited to my account on Your name ???
Is there is any contact no or office of IBIBO GROUP in pune
If Yes please give the details so i can meet there.
Is there is any contact no or office of IBIBO GROUP in pune
If Yes please give the details so i can meet there.
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Thanks