[Resolved] Ibibo Group / Goibibo — regarding the horrible experience with the cab I booked

Sonali Paygude Sthalekar

from Mumbai, Maharashtra

Address:

400067

Complaint no : 27517498
This is pending over a month now
Disgusting customer service
No revert from goibibo company yet

During my journey from Mumbai to Malvan and back I had to pay extra money because of the driver .
As he misguided us about the route, took us through the longest route, also goibibo should check the police record of the driver before the trip as the person was very arogant, shown I'd card of the government officials to avoid paying toll ( which we were cluless about) near kolhapur and then caught by the police where I had to pay extra toll and some money to let us go as I was traveling with my family and kids.
I was supposed to end my trip at Kandivali but driver ended the trip at panvel without informing us and at night at 10:00pm I had to book a cab myself to go home and pay him extra money again.i spent over an hour on the road trying to connect to goibibo customer service and finally talking to them with no resolution and help from goibibo.
This was a horrible experience I had and will never book a cab from your company.

I SPOKE TO CUSTOMER SERVICE REGARDING ALL THIS, A COMPLAINT WAS FILLED THE SUPERVISOR ON THE CALL WAS JUST USELESS AS HE DID NOT HELP ME IN ANY WAY.

DISGUSTING IS THE WORD

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Jul 28, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2019

Ibibo Group / Goibibo Customer Care's response Dear Sonali Paygude Sthalekar,

Greetings from Goibibo.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Goibibo

Verified Support

Jun 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear Sonali Paygude Sthalekar,

Greetings from Goibibo.com

This mail is in reference to your booking id: CARPAFB6M9L52SN.

We checked case history and basis the conference call arranged by the team with passenger and cab driver, were informed on cab caught during the journey, due to Driver was not in uniform. Also, Google map route was followed. Moreover, he did not take a different route and there were no tolls plaza during the trip.

The best we could offer is refund of INR 940 (trip cost from Panvel to Kandivali) along with 1000 non-promotional goCash.
To share your consent or for any clarification, please revert on the Ticket #27517498.

Assuring you best of our services.

Regards,
Team-Goibibo