Ibibo Group / Goibibo — reimbursement rs 15920 and complain of mr. mohammad hasan of vistara airlines, hyderabad

In order to travel on 21st october, 2019 from melbourne to chandigarh, i, priya chugh along with my son manas chugh aged 18 yrs, got flights (From melbourne to chandigarh (India) via singapore, hyderabad and new delhi) booked through your site i. E. Goibibo on 30th august, 2019. The booking id was tuaakzk1m.

A. We give below the details of flights, which were booked on 30th august, 2019 :-
Sr no. Booking id pnr no. Airlines flight no. Date of travel cities ticket amt. Paid
From
And time to
And time
1 tuaakzk1m c78b5j scoot tr19 21/10/19 melbourne
13:15
Singapore
18:25 rs. 27, 559/-
— do — tr574 22/10/19 singapore
18:25 hyderabad
00:40 flight got delayed and we came out of aeroplane at 5:20 am
Nngvr6 vistara uk860 22/10/19 hyderabad
06:05 delhi
08:05 could not catch as previous flight tr574 singapore to hyderabad got very much delayed rs. 9901/-
Delhi
09:35 chandigarh
10:55
B. The details of flights, which we had to got booked through your site at the
Spot for rs. 15, 920/- and we need reimbursement of the amount i. E. Rs. 15, 920/-
Sr no. Booking id pnr no. Airlines flight no. Date of travel cities ticket amt. Paid reimbursement sought (Rs.)
From
And time to
And time
1 6e/dh5hkz dh5hkz indigo 6e269 22/10/19 hyderabad
11:50
Chandigarh
14:20 rs. 15, 920/- pls reimburse rs. 15, 920/-

The flight no. Tr574 i. E from singapore to hyderabad was expected to land at 00:40 at hyderabad. Thereafter, we had to catch two (2) connecting flights i. E. Flight no. Uk860 of vistara airlines at 06:05 (From hyderabad to delhi) and flight no. Uk631 also of vistara airlines at 9:05) from delhi to chandigarh. Both flights were also booked in the same booking id through your site. As such, all the flights were booked through your site in the same booking id and all were connecting flights.
Due to bad weather, the flight no. Tr574 had to be diverted to bengluru (Karnataka) and it were landed very late at hyderabad i. E. Around 5.20 am. We rushed very fast to the vistara counter at hyderabad at around 5.45 am but the official mr. Mohammad hasan sitting at the counter misbehaved with us that ‘gate had now closed, “don’t disturb us, let us do our job. He did not even bother to interact with us and even listen to our request carefully, even he did not bother to make eye contact. He continued putting his head down and doing his other job. We requested him to arrange the journey with another flight but as flight no. Tr574 got delayed as this is none of our flight, he responded with the words that’ it was also not their fault’ and he did not accede to our request. We guess, there was still scope, to accommodate us but he did not bother at all, rather misbehaved with us.
We were very must disturbed due to the missed flight and also due to his behavior. We tried to search scoot airlines counter/information centre at hyderabad but we could not find the counter of scoot airlines or any other information centre that could help us.
As, we had to reach chandigarh well in time, we had no other option to book another flight from hyderabad to chandigarh on the spot i. E. 22/10/2019. This flight was also booked through your site. Booking reference of this flight is 6e/dh5hkz. We had to pay sum of rs. 15, 920/- for getting indigo flight booked from hyderabad to chandigarh (Flight no. 6e269) (Screen shot attached).
I, hereby request you to refund rs. 15, 920/- in respect of having booked the flight from hyderabad to chandigarh and we also lodge complaint mr. Mohmmd hasan of vistara airlines at hyderabad airport for misbehaving and treating us very badly and not guiding us and or acceding to our request.
With regards
(Priya chugh)
Chandigarh
Ph. No.[protected]