Ibibo Group / Goibibo — Requesting for Refund

Website:

www.goibibo.com

Very bad service by Goibibo. I had booked flight for 8 june 20 with PNR number Q3J4PL but unfortunately flight got cancelled by airlines due nationwide lockdown. I raised refund request but they have given credit voucher of Rs.14156 after longtime but I spent total of Rs.16720, Where is the balance money I don't know. Even for a credit voucher they have many restrictions, if we booked for 3 travelers then have to book ticket for 3 or more members. How to bring more travelers if booked travelers already went to destination. I raise this concern to google play and I got replied from GoIbibo team that to reach out at[protected] /[protected] /[protected] and at goibibo.com/support but no one is supportive, Earlier they were having email support but now they removed, Tried with "[protected]@goibibo.com" mail id that is not responsive now. Same thing also tried with GoAir airline but they are also not responsive.

I requesting you to please refund my money back to my source account because I'm facing financial crisis.