[Resolved]  Ibibo Group / Goibibo — Services - holiday package

Address:	Gurgaon, Haryana, 122003
Website:	www.goibibo.com

Were not given proper treatment at Dhow cruise & they told you that you are late.
arranged hotel taxi on yourself from Burj –khalifa. Driver asked you to be at Dubai mall at 9.30 whereas nobody was there to pick you .
Airport drop-up was very late & you were on the edge to miss your flight.
Room full of cockroaches

30/11/2016, 11:47 - Messages you send to this chat and calls are now secured with end-to-end encryption. Tap for more info.
30/11/2016, 11:47 - sandeepjulka: Hi I am Sandeep Julka
30/11/2016, 11:47 - sandeepjulka: Coming dubai tom morning
30/11/2016, 11:50 - Rayna Dubai: hello sir
30/11/2016, 11:50 - Rayna Dubai: good morning
30/11/2016, 11:50 - Rayna Dubai: welcome to dubai
30/11/2016, 11:57 - sandeepjulka: Hope u have all my details
30/11/2016, 11:59 - Rayna Dubai: sir help me with your hotel name only
30/11/2016, 12:00 - sandeepjulka: Ascot
30/11/2016, 12:02 - Rayna Dubai: okay sir
01/12/2016, 12:22 - sandeepjulka: Reached dubai airport
01/12/2016, 12:34 - Rayna Dubai: Can you SHARE me your INVOCIE Number...??
01/12/2016, 12:34 - sandeepjulka: Sandeep vinod julka
01/12/2016, 12:34 - sandeepjulka: Ascot hotel
01/12/2016, 12:35 - sandeepjulka: Via goibibo
01/12/2016, 12:35 - Rayna Dubai: let me check
01/12/2016, 12:35 - Rayna Dubai: Drievr is there
01/12/2016, 12:35 - Rayna Dubai: outside
01/12/2016, 12:35 - Rayna Dubai: waiting for u
01/12/2016, 12:36 - sandeepjulka: Ok great
01/12/2016, 12:36 - sandeepjulka: Thanks
01/12/2016, 12:37 - Rayna Dubai:[protected]This is the INVOICE Number
01/12/2016, 12:37 - sandeepjulka: Ok
01/12/2016, 12:39 - Rayna Dubai: Your itinerary are as follows :-

1st December Dhow [protected]@7.30pm-8.00pm
2nd December Burj Khalifa [protected]@4.00pm-4.30pm
( please take your Burj Khalifa voucher with you+original passport )
Return Pickup at 9.30pm from Tourist Bus Parking Dubai Mall
3rd December City [protected]@9.00am-9.30am
4th December Desert [protected]@2.00pm-2.30pm
5th December Air Port [protected]@7.00pm

Thank you
01/12/2016, 12:39 - Rayna Dubai: Should you have any queries please do not hesitate to contact me directly I would be more happy to assist you Have a wonderful day.
01/12/2016, 12:39 - Rayna Dubai: Please update me your room no and Local no of Dubai ASAP..
Regard's
Tour Co-ordination Team
Rayna Tours available 8 am to 8 pm ( on whatsapp)
Emergency 24/7 +[protected] Call on this number...
01/12/2016, 12:39 - Rayna Dubai: Please take your Burj Khalifa Voucher ( Print out+passport ) with you on the date of tour
IMPORTANT - I[censored] don't have Burj Khalifa Voucher send your email address so we can mail you
01/12/2016, 12:39 - sandeepjulka: I have
01/12/2016, 12:40 - sandeepjulka: Can you help me book skydiving for 5th morning.
01/12/2016, 12:40 - sandeepjulka: Thanks
01/12/2016, 13:54 - sandeepjulka: We are waiting for long for someone. Plus drop us
01/12/2016, 13:54 - sandeepjulka: Please drop us
01/12/2016, 13:55 - Rayna Dubai: you are at aisport
01/12/2016, 13:55 - Rayna Dubai: with coordinator..
01/12/2016, 13:55 - sandeepjulka: Yes
01/12/2016, 15:13 - sandeepjulka: I asked something
01/12/2016, 15:13 - sandeepjulka: Can u book skydiving for us
01/12/2016, 15:13 - sandeepjulka: Will pay
01/12/2016, 15:53 - Rayna Dubai: no sir
01/12/2016, 15:53 - Rayna Dubai: we don't book skydiving tours
01/12/2016, 15:53 - Rayna Dubai: you cane check online
01/12/2016, 20:08 - Rayna Dubai: hello sir
01/12/2016, 20:08 - Rayna Dubai: good evening
01/12/2016, 20:09 - Rayna Dubai: today you have dhow cruise [protected]@7.30-8.00pm
01/12/2016, 20:09 - Rayna Dubai: so please be ready by 7.30pm
01/12/2016, 20:09 - sandeepjulka: Ok.
01/12/2016, 20:10 - sandeepjulka: We will be at hotel lobby at 7.30 pm
01/12/2016, 21:00 - sandeepjulka: We are at lobby
02/12/2016, 10:21 - Rayna Dubai: Hello sir
Good Morning
You have Burj Khalifa Tour booked with us for this be ready till 4.00pm
Pickup will done between 4.00pm-4.30pm
( please take your Burj Khalifa voucher with you + one orignal Passport)
02/12/2016, 10:21 - Rayna Dubai: IMPORTANT - I[censored] don't have Burj Khalifa Voucher send your email address so we can mail you
02/12/2016, 17:00 - sandeepjulka: I have
02/12/2016, 17:25 - sandeepjulka: What time coming
02/12/2016, 17:43 - sandeepjulka: Hello
02/12/2016, 18:46 - Rayna Dubai: pickup done sir
02/12/2016, 20:01 - Rayna Dubai: Hello sir Good Evening
Tomorrow you have Morning city Tour booked with us
For this be ready till 9.00am in the lobby
Pickup will done between 9.00am -9.30am
02/12/2016, 20:25 - sandeepjulka: What all we cover
02/12/2016, 20:25 - sandeepjulka: Want in second half
02/12/2016, 20:30 - Rayna Dubai: this is only tour for you for tomorrow
02/12/2016, 20:30 - sandeepjulka: I want in second half
02/12/2016, 20:31 - sandeepjulka: Or instead of this can we have something else
02/12/2016, 20:31 - Rayna Dubai: its already booked sir
02/12/2016, 20:32 - sandeepjulka: Not so happy so far
02/12/2016, 20:32 - sandeepjulka: Can you arrange something else
02/12/2016, 20:33 - Rayna Dubai: What you want to book sir
02/12/2016, 20:33 - Rayna Dubai: tried but booked alraedy sir
02/12/2016, 20:34 - sandeepjulka: Arrange a drop and return to Skydive desert centre
02/12/2016, 20:34 - sandeepjulka: Will pay for Skydive
02/12/2016, 20:34 - sandeepjulka: U just a car for a day
02/12/2016, 20:34 - sandeepjulka: Arrange
02/12/2016, 20:36 - Rayna Dubai: It will cost extra 250 AED sir
02/12/2016, 20:36 - Rayna Dubai: for this
02/12/2016, 20:37 - sandeepjulka: Y
02/12/2016, 20:37 - sandeepjulka: Cancel my tour and share this
02/12/2016, 20:38 - Rayna Dubai: For this PVT transfer we have to arrange
02/12/2016, 20:38 - sandeepjulka: Cancel my tour
02/12/2016, 20:38 - sandeepjulka: And arrange transfer
02/12/2016, 20:38 - Rayna Dubai: Its cant be refund sir
02/12/2016, 20:39 - sandeepjulka: Not happy
02/12/2016, 20:39 - sandeepjulka: Let me write to goibibo
02/12/2016, 20:40 - Rayna Dubai: Can you please tell us for what you are not HAPPY sir..?
02/12/2016, 20:41 - sandeepjulka: Will write in detail
02/12/2016, 20:41 - sandeepjulka: Simple thing u can't arrange
02/12/2016, 20:42 - sandeepjulka: Is Ascot is 4 star
02/12/2016, 20:42 - Rayna Dubai: Sorry sir
for this You can check the POLICY aslo
before 24 Hours it will changed only
not to cancelled
02/12/2016, 20:42 - sandeepjulka: Or royal Ascot
02/12/2016, 20:43 - Rayna Dubai: yup sir
02/12/2016, 20:43 - sandeepjulka: Which one
02/12/2016, 20:44 - Rayna Dubai: both sir
02/12/2016, 20:44 - sandeepjulka: I don't think so
02/12/2016, 20:44 - sandeepjulka: Arrange transfer for tomorrow
02/12/2016, 20:44 - Rayna Dubai: You can check on google sir
02/12/2016, 20:44 - Rayna Dubai: for this
02/12/2016, 20:44 - Rayna Dubai: And also from your agent sir
02/12/2016, 20:45 - sandeepjulka: Will check
02/12/2016, 20:45 - sandeepjulka: Don't worry
02/12/2016, 20:45 - Rayna Dubai: Please speak with your agent for this
02/12/2016, 20:48 - sandeepjulka: What all we are covering tomorrow with time
02/12/2016, 21:48 - sandeepjulka: Please let me know
02/12/2016, 21:48 - sandeepjulka: Waiting
03/12/2016, 00:07 - sandeepjulka: Ur driver left us
03/12/2016, 00:08 - sandeepjulka: We waited till 10
03/12/2016, 10:04 - Rayna Dubai: Hello sir Good morning
Today you have Morning city Tour booked with us
For this be ready till 9.00am in the lobby
Pickup will done between 9.00am -9.30am
03/12/2016, 11:10 - Rayna Dubai: hello sir
03/12/2016, 11:10 - Rayna Dubai: driver is wiating for you
03/12/2016, 11:10 - Rayna Dubai: ?????
03/12/2016, 11:35 - sandeepjulka: Please leave for today
03/12/2016, 11:36 - sandeepjulka: Share details for today
03/12/2016, 11:36 - Rayna Dubai: ok sir
03/12/2016, 11:36 - Rayna Dubai: Its NO SHOW for todays tour sir
03/12/2016, 11:39 - sandeepjulka: Share what all you will cover
03/12/2016, 11:39 - Rayna Dubai: in city tour
03/12/2016, 11:39 - sandeepjulka: We might catch you in second half
03/12/2016, 11:41 - Rayna Dubai: The four-hour city tour package by Rayna Tours is one of the best ways to explore the both historic and glittering side of Dubai that is often referred to as the Middle East’s gem. The tour includes a visit to Dubai Museum that is housed within the 18th century Al Fahidi Fort. It has on display arts and artifacts reflecting the ancient history and lifestyle of traditional Arabs. An ideal illustration of a blend of outstanding Islamic and contemporary architecture, Jumeirah Mosque is another popular point of interest covered in the itinerary.

For a peep into the glitzy side of Dubai, our itinerary further comprises a tour to such phenomenal attractions of the city as Burj Al Arab Hotel – the world’s only seven-star hotel that is especially noted for its distinctive silhouette resembling a billowing sail, the Palm Island – the crescent shaped man-made island, Atlantis Hotel and Burj Khalifa – the towering building that is one of its kind in the whole world. Equally noteworthy is Dubai’s scenic attractions, and a visit to well-maintained Jumeirah Beach will provide you with a unique opportunity to immerse in the city’s natural beauty.

The journey ends with a drive through Sheik Zayed Road that has imposing skyscrapers lined on its either side and a shopping at one of the city’s prominent shopping malls. Whether you’re history buff, shopping freak or just here to have a glimpse of city’s significant tourist attractions, Rayna’s city tour assures to cover all your unique requirements.
03/12/2016, 11:41 - Rayna Dubai: 1.30pm-2.00pm
03/12/2016, 11:41 - Rayna Dubai: it will be finished
03/12/2016, 11:42 - sandeepjulka: Ok
03/12/2016, 12:22 - sandeepjulka: What happened yesterday
03/12/2016, 12:23 - sandeepjulka: Y ur driver left us
03/12/2016, 12:39 - Rayna Dubai: Have you called him sir
03/12/2016, 12:40 - Rayna Dubai: same driver cam for all
03/12/2016, 12:40 - Rayna Dubai: for the pickup
03/12/2016, 12:40 - Rayna Dubai: 9.15pm
03/12/2016, 13:32 - sandeepjulka: He asked to come bk by 9.30
03/12/2016, 13:32 - sandeepjulka: We were dere till 10
03/12/2016, 17:45 - sandeepjulka: Tell me
03/12/2016, 21:46 - Rayna Dubai: Tomorrow Desert safari pickup between 2-2.30pm. Kindly be ready by 2 in lobby
03/12/2016, 22:49 - sandeepjulka: What time we will be back
04/12/2016, 11:00 - Rayna Dubai: 8.30pm-9.30pm
04/12/2016, 11:11 - sandeepjulka: What kind of hotel is this. Cockroaches around in our room.
04/12/2016, 11:11 - sandeepjulka: IMG[protected]WA0000.jpg (file attached)
04/12/2016, 11:11 - sandeepjulka: IMG[protected]WA0001.jpg (file attached)
04/12/2016, 11:12 - Rayna Dubai: Have you complaint this to Reception sir
04/12/2016, 15:38 - Rayna Dubai: hello sir today Desert safari pickup between 2-2.30pm. Kindly be ready by 2 in lobby
04/12/2016, 15:39 - sandeepjulka: Ok
04/12/2016, 15:39 - sandeepjulka: We are
04/12/2016, 16:01 - sandeepjulka: Waiting
04/12/2016, 16:07 - sandeepjulka: Now u guys are late.
04/12/2016, 16:11 - Rayna Dubai: let me call to my driver
04/12/2016, 16:12 - Rayna Dubai: Safari Azoz
[protected] he is the driver
04/12/2016, 16:12 - Rayna Dubai: he is on the way to your hotel
04/12/2016, 16:12 - sandeepjulka: Ok
04/12/2016, 19:35 - Rayna Dubai: Tomrorow Air Port [protected]@7.00pm
05/12/2016, 13:50 - Rayna Dubai: hello sir
05/12/2016, 13:50 - Rayna Dubai: good after noon
05/12/2016, 13:50 - Rayna Dubai: today you have Air Port [protected]@7.00pm
05/12/2016, 13:50 - sandeepjulka: Ok
05/12/2016, 14:35 - sandeepjulka: Just got a call from reception
05/12/2016, 14:36 - sandeepjulka: We need to check out right now
05/12/2016, 14:39 - Rayna Dubai: yess ir
05/12/2016, 14:39 - Rayna Dubai: check out timing is 12.30
05/12/2016, 14:39 - Rayna Dubai: pm
05/12/2016, 14:40 - sandeepjulka: Ur team asking me to change the room in the morning.
05/12/2016, 14:40 - sandeepjulka: She confirmed we have room available till evening
05/12/2016, 14:40 - sandeepjulka: Lady with name Sukanya
05/12/2016, 14:40 - sandeepjulka: I guess
05/12/2016, 14:44 - Rayna Dubai: no sir
05/12/2016, 14:45 - Rayna Dubai: hotel will not allow you
05/12/2016, 20:05 - sandeepjulka: We are at the lobby
05/12/2016, 20:09 - Rayna Dubai: okay sir been there
05/12/2016, 20:47 - sandeepjulka: What time coming
05/12/2016, 21:00 - sandeepjulka: It's 7.30
05/12/2016, 21:04 - sandeepjulka: U dere