[Resolved] Ibibo Group / Goibibo — this complaint is against goibibo regarding the latency in refunding ticket cancellation amount. | |||
Hi, Few weeks back we have booked 2 tickets on 09th april 2019 from bengaluru to london (Travel date 15th april 2019) through goibibo and paid full ticket amount to goibibo. (Rs.57340) Since there was reschedules of flight from one of the airways, we cancelled ticket on 11th april 2019, believing that goibibo will refund the amount asap. We thought refund will be immediate, since we opted for refund to goibibo account only, not to our personal savings account. Reality is they just refunded domestic flight amount from bengaluru to delhi (Rs.7800) but didn't refunded international ticket amount from delhi to london. We waited for 3 days and tried to call goibibo customer care. Sarcastically, they were disconnecting our call each time or else put on hold for 30 mins with no response. And now they don't even have any contact number to call. Even now the refund status shows as "refund pending from airways". When we enquired the same with airways they are telling that its goibibo responsibility to refund not airways. So am fed up contacting goibibo from past 3 weeks and all roads are closed to contact them. My plans to book alternative tickets were stuck due to shortage of money. I sincerely request you to please resolve my refund issue and get my amount back from goibibo. I have attached the status shown in goibibo for refund. Goibibo contact number: [protected], international number[protected] Was this information helpful? | |||
Jun 14, 2019 Complaint marked as Resolved Complaint has not been resolved YET...am not sure how come the status got changed. It must have done by either Goibibo or the consumer forum, but not from myside. Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear Dhanush V Aachar, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Regards, Team-Goibibo Verified Support May 06, 2019 Ibibo Group / Goibibo Customer Care's response Dear Dhanush V Aachar, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLIMU32a[protected]. In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment, however, rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s. For any clarification, please revert on the Ticket #27449734. Assuring you best of our services. Regards, Team-Goibibo | |||
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