[Resolved] Ibibo Group / Goibibo — unauthorized credit charges & different flight booked than selected

[Resolved] Ibibo Group / Goibibo — unauthorized credit charges & different flight booked than selected

D dilipboddula

Ref no: gomupkgintande616944, invoice no: miar[protected] Issue 1: unauthorized credit charges The amount show while payment is different than the amount deducted from bank. I have requested goibibo team to refund the extra deducted amount, but there is no response from their teams even after multiple times reaching out. Issue 2: different flight booked than selected I have actually made a multi city booking. Instead of booking the flight which i have selected spicejet (Morning 5.40 am), they have booked with air asia (Night 8.30pm). I have called customer care about this, i was told that the spicejet flight that shown to me was not in their system. It is quite embarrassing to hear that. However i have requested them to change to any other flight which is available in the morning time. But there is no reply. Its been 5 days since the issue is reported and i have to board flight in next two days but there is no resolution yet. +2 photos Was this information helpful? No (0) Yes (0)
Oct 1, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Aug 07, 2019 Updated by dilipboddula Updated images Aug 08, 2019 Updated by dilipboddula Im right next to my phone when Customer service have called me twice but both times, it is just 2-3 rings and before i pickup, the call has dropped.. Immediately in next few mins, they dropped me an email saying that my phone is not reachable and marked the issue as resolved as customer didnt respond. This is the how customer firendlly GoIbibo is. 1. Regarding the extra amount deducted : I have paid the money through their android mobile application. In the credit card section of the page, after i have entered credit card details, I have been shown a green button with text 'Pay 38400 Rs'. After i clicked on the button, it redirected to bank page and requested to enter OTP (No Amount shown here). I have realized that 40400 was deducted only after the successful payment. Ibibo Team has agreed in the morning, that this is their system issue to show Incorrect amount in the credit card section when such offer is not applicable to Credit Card payment. If the system would have shown the 40400 Rs in credit card payment section, i would have chosen alternate payment methods which would give me more benefits. This could be considered as a fraud & phishing case where the customer is shown one amount on the payment page and deducted unauthorized amount from his/her credit card . GoIbibo have collected my credit card details including CVV on their website and used it for unauthorized and illegal transaction without my consent. As per the Law, any hidden charges after the final consent of the customer is considered as Illegal. I hope you they are aware of this. 2. Regarding the wrong flight : After the booking, I have called GoIbibo Customer service team to highlight that AirAsia flight is booked instead of SpiceJet, Their team member has confirmed that there is no spicejet flight in their's system. He almost searched for 30 mins keeping me on hold to find the spice jet flight but he couldn't. (Call is recorded for the same). This clearly shows that their system was at fault when i made a booking. I Strongly believe that because of that faulty system at that moment, the airasia flight is booked instead of Spicejet because system is unable to find spicejet. I requested them for a call back, waiting to see if they would care about long term customers.. Verified Support Aug 31, 2019 Ibibo Group / Goibibo Customer Care's response Hi Dilip, Greetings from Goibibo.com This mail is in reference to your booking id: GOMUPKGINTANDe616944 // NAKIPF4TL. We checked both of your issues raised and below are the observations, basis the validation was done: 1. Please be informed that customer did not get the offer discount basis not fulfilled the offer T&C's, further offer amount and the offer was removed from this transaction. Even the customer was intimated on the same on Payment Gateway. 2. We are sharing the historical booking logs for your reference. Kindly note that we have checked and found that neither was there a bug in our app/site nor did we manually intervene in the process of booking. Also, the review page and subsequent pages depict the itinerary selected for our customers to review again for a hassle-free experience, which we assume has been skipped at your end. { 'dd': '[protected]', 'ad': '[protected]', 'fr': 'HYD', 'to': 'DEL', 'dt': '20:30', 'at': '22:25', 'td': '-', 'ta': '3', 'e': '320', 'cr': 'I5', 'an': 'AirAsia India', 'ocr': '', 'fn': '727', 'ibp': 'airasianew', 'du': '01h 55m', 'XXX_NoUnkeyedLiteral': { }, 'XXX_unrecognized': None, 'XXX_sizecache': 0, 'multiCinfo': 'air-HYD-DEL[protected]E-100--', 'multi_airline': 'true' }, We hope the above clarifies. NOTE: In case, ticket falls in no-show purview, applicable No Show Charges would be added apart from cancellation charges mentioned above or the ticket will be treated as non-refundable. Goibibo would not be responsible for the same. Regards, Team- GoIbibo Care
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