Ibibo Group / Goibibo — unauthorized debit card charges for hotel booking

Dear sir / madam
I had booked hotel rooms on 12th may 2018 through gobibo.com, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up they asked me to place a fresh booking saying they have not received the payment. I guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved asap!!!
Payment details :
Bank : bank of india
Payment mode : debit card
Date : 12 may 2018
Amount debited : rs 9246/-
Narration : medr/ibibo group v/d
Reference : hotel rooms booked at v resorts anandvan wai maharastra.
Card holder's name : nivedita hardikar
Card no[protected]
Email id : prasant. [protected]@gmail.com
Contact no : [protected] / [protected]