May 28, 2019
Updated by Richa_sharma24 The staff at hotel is good and polite. But the address updated on Goibibo is incorrect. As per Goibibo the hotel is 1.1 km from durgapura railway station but in exact it is 13 km away. Hotel has repeatedly sent emails to Goibibo to update the same but they have not done it yet. Also, even after paying the complete amount on the Goibibo website at the hotel I was asked to pay Rs 290 as Goibibo has not updated complete details to the hotel. In morning at 4am we had to call Goibibo multiple times and it took 45 mins for the issue to be resolved. The agent at Goibibo is very rude and mentioned me and my husband are not allowing them to take correct action. this is pathetic customer service. We paid RS 400 for taxi (to and fro) due to incorrect address by Goibibo. Not sure who will refund the same. The customer service agent promised to call in 10 mins but no call even after 30 mins. Had to call multiple times for something which is incorrect by Goibibo. They have mentally harassed us at such odd hour at 4 am. Need the resolution for the same asap.
Verified Support
May 30, 2019
Ibibo Group / Goibibo Customer Care's response Dear Richa_sharma24,
Greetings from Goibibo.com
At the outset, we sincerely apologize for the unpleasant instance.
We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.
In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.
Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:
Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.
Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.
Assuring you best of our services.
Regards,
Team Goibibo
Verified Support
Jun 04, 2019
Ibibo Group / Goibibo Customer Care's response Dear Richa_sharma24,
Greetings from Goibibo.com
We are resolving this case, as we have not heard from you after the details requested for investigation.
Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:
Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.
Assuring you best of our services.
Regards,
Team Goibibo
Goibibo Booking ID: HTLTX3SWE5
Hotel Booking ID: [protected]
I have attached the screenshot for your reference.