[Resolved]  Ibibo Group / Goibibo — wrong bus booking from goibibo and denied refund from both goibibo and chirag travels co.

Website:

www.goibibo.com

I booked a bus from pune to goa ticket date and time:
Booking id: gobusand7c0ba4c479
Operator pnr no. 75032197

Travel date: 28 april, 18 depart: 01:15 hrs
Arrival date: 28 april, 18 arrive:10:30 hrs

Booking amount paid: inr 3580

(The bus operator, chirag travels co. Told, my booking is on 29th april when asked from the bus stop while they were late)

When bus did not arrived on inquiry to bus operator they said my booking is on 29th april same time and he explained he got many calls from customers facing such issue with red bus booking also. They say it is goibibos mistake and ask them.
I contacted goibibo for the issue, they said they will resolve but instead they told that the bus operator say they booked on 29th april, and they came to the bus stop, so they wont refund. Goibibo also denied the refund since bus operator (Chirag travels co.) denied.
Goibibo and bus operator both are not taking any responsibility for this error in their system. And denied me my refund.
I booked a non-refundable hotel from their site worth rs. 15112 based on their booking. Other than that there many other issues i had to go through due to this incorrect ticket.
For others, never use goibibo, redbus or makemytrip, they are basically the same group. You will be in false impression of their customer support and ease. When you will actually need their customer support either you wont be able to reach then, they wont reply or deny the requests. Its always better to go with the actual sites than the middle operators.