[Resolved] Ibibo Group / Goibibo — wrong date booking

nishant.pg

from Bengaluru, Karnataka

Sep 8, 2018

Address: 560099

I booked 3 flight ticket from goibibo apps. When i booked a ticket for 26 nov from patna to bangalore. Autosuggestion came and site booked the ticket for 27 nov without asking me. When i called customer care they ask for cancellation charges or reschedule fees. This is not customer mistake. Why you have change the date in next page. Please help me. My pnr number is m6skrm. Go air is saying this is goibibo mistake. Please resolve this issue asap. After 6 daya they are telling you need to take care

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Oct 25, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2018

Ibibo Group / Goibibo Customer Care's response Hi nishant.pg,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.

Sep 10, 2018

Updated by nishant.pg PNR : M6SKRM
My Mobile number :[protected]/amita.sinha.[protected]@gmail.com/nishant.[protected]@gmail.com
I booked the ticket on 3 Sep aroung 12:10 am. that time i selected 26 nov for patna to bangalore. when i selected the flight and made the payment . i saw ticket booked for 27 nov. i called to customer care and said same issue they said auto suggestion has taken the lowest fare flight will correct and revert back to you in 24 hrs. i called 8-10 times they said will resolve the issue . finally on 7 sep they asked me to cancelled and rebook the ticket, they start talking badly with me.

Sep 10, 2018

Updated by nishant.pg I told them. i am ready to pay extra fare for 26 nov but i will not pay the cancellation charge as you told me on 3 sep. but suddenly after 5 days they change there word.