Ibibo Web Pvt Ltd — Clarification

Dear ibibo team,

I have recharge the rock international online site of rs. 19246/- through federal bank fednet on 04/09/2020, with the help of my federal bank net banking but app says failure of payment whether my amount is debited from account, i think its stuck on the gateway, so please process the refund to my account.

The bill reference number for this transaction is [protected]

Plz find attachment for your reference.
[protected]@gmail.com
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Pls help me
For refund

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