[Resolved]  ICICI Bank — amazon refund not received on credit card ending with 5007

Hello icici,
I have received the refund confirmation email from amazon for my transaction. Recently i went over my credit card statement today and discovered that the refund has not been credited to my amazon pay credit card ending with 5007. Please do the needful to file the dispute. As i am not able to reach icici bank credit card on[protected] due to the ongoing covid-19 pandemic. For the reference, i am attaching the received amazon refund email along with the mail. Please find attached details of the transaction for your reference and do the needful to resolve the issue.

Name on card:- nikhil chandrakant
Name of customer:- nikhil chandrakant mhala
Card number end :- xxxxxx5007
Refund reference # 857574
Refund amount:- 375/- (Processed on 2/31/2020) and 187/- (Processed on 03/04/2020)

Email from amazon 1:-
Hello,

This is to confirm that refund for amount 375 has been successfully processed on 3/31/2020 and the amount should reflect in your account by now.

Refund reference # 857574

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

Thanks for choosing amazon.in

Email from amazon 2:-
Hello,

This is to confirm that refund for amount 187.00 has been successfully processed on[protected] and the amount should reflect in your account by now.
Refund reference # 857574

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

Thanks for choosing amazon.in
Thanks and regards
Nikhil chandrakant mhala