ICICI Bank — Amount was deducted from my account but payment was failed at icici app

Hi Team,

Icici bank transaction was failed and 36000 was deducted from my icici bank while making payment for yes bank credit card at 12:45 am on 3 Aug. I have already reported this issue many times at bank customer care but there no response. Please refund this amouns asap. Screenshot is attached.

Tranaction details:
Name: Manish Chugh
Account Number:[protected]
Mobile Number: [protected]
Incident Time: 12:45 am on 3 Aug.
Icici bank: Issue was in icici imobile app.
Amount: 36000

Regrards,
Manish Chugh