ICICI Bank — arbitrary mab charges without notice

Address: ICICI Guwahati-Beltola Branch

On March 28, 2025, ₹1, 000 was credited to my ICICI Bank savings account. Within 30 minutes, ₹807.2 was deducted as MAB charges, without notice via SMS, email, or app. As an IIM student aware of RBI guidelines, I note ICICI’s violations: 1) RBI Master Circular, 2015-16, Section 3.1 mandates prior charge disclosure—none given; 2) RBI Charter of Customer Rights, 2014 ensures transparency and fairness—both breached; 3) Consumer Protection Act, 2019, Section 2(47) defines this as unfair practice; 4) Section 2(9) marks it as service deficiency. Deducting 80% of my funds instantly is predatory and illegal. I demand: 1) Refund of ₹807.2, 2) Explanation, 3) Assurance against recurrence. Resolve in 15 days, or I’ll escalate to the Consumer Forum and RBI Ombudsman with resolve.