| Address: Mumbai City, Maharashtra |
Respected Ms/Mrs Kochhar,
I bring to your notice the appallng customer service by your staff.
I, Mr Ramesh Pai, card no:- [protected] had to make a payment of Rs 4000/- with 26th June 2012, the due date, unfortunately, I could make only the part payment.
Hence, I called customer service to enquire, how to make make the ICICI card payment, through another Credit card, since I could not use netbanking. One lady told me to go on the site and check for CItibank option, which I duly did, but it only had debit card option!
I called up again to check & was told, there is no option to make payment through another credit card & he told me to check with Citibank!!.
Then, I asked him to pass on to a supervisor, which he said yes & then remembered to verify details.
Unfortunately, since the email address was old & I was on field, did not remember the last payment, but confirmed the birthdate, also I told him that, last payment was made on 26th June 2012 morning of Rs 3000/- & bal was pending of Rs 1000/- .
He flatly refused, stating, he cannot see that, & argued with me, stating that I told him, that the payment was made by cheque, which obviously I did not ( You can hear the conversation )
Then I requested to pass to a supervisor, since he was wasting my time, he flatly refused for any further conversation.
This has really disappointed me, since, this was the last day of the payment & would incur unnecessary charges.
Kindly have a hear at the conversation & decide for yourself.
Name of Rep:- Harikrishna from Hyd
Time of Call:- 19:20 pm to 19.33 pm on[protected] on 26th June 2012
Kind Regards
Ramesh Pai
[protected]
Aug 13, 2020
Complaint marked as Resolved 
We have made a note of your credit card number . Our official will get back to you soon.
Regards,
ICICI Bank Customer Service Team