ICICI Bank Complaints & Reviews

ICICI Bank — Unnecessary Deductions from account

sir, i am M. Praveen kumar having icici account no[protected] banjara hills branch. This is my salary account and every month my salary (15000) being credited in this account and money is being deposited and withdrawn. but icici bank deducted 900 in the form of QAB charges, where as other nationalised banks do not consider and i feel that this is an unfair and immoral. i would like to close my account if reversal action is not taken. please do help in this regard.

HiPraveen,

We are sorry for the problem caused to you.We have made a note of your account number and shall get in touch with you soon to resolve the matter.

Regards,
ICICI Bank Customer Service Team.

very bad, india's fraud bank, change account to PSU Bank

Hi,

We have made a note of your contact details. Our official will get back to you soon to assist on the same.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you to assist you. Kindly refer '3469798' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi,

We have made a note of your account number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

This is another way of looting the customers.

Hope RBI is aware of the same

Thanks
Richard

Hi Anjum,

We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Mr. Anjum

I am an ICICI account holder who is facing the same MABChg issue. I was searching online for the matter and there are several individuals facing the same problems. I am in agreement with you as regards your method of handling the matter and taking it to RBI. I have already given a complaint but matters seem to remain unresolved .

As per my knowledge the MAB is a quarterly balance whereas the deductions as per my observations are being done monthly not only in my account but also in the account of some of my colleagues. This matter should be looked into as the customers are highly inconvenienced.

We choose ICICI for the privileges promised not the problems delivered

Hi,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will contact you to address your concern. Refer '3466467' in the subject line.

Regards,
ICICI Bank Customer Service Team

ICICI Bank — Unknown deduction

I am having AC[protected] in ICICI bank, bank has cut the balance of my account without any information(QABChgs). bank must return this amount, Bank should clear and whta circumtance the amount is detected.
Regrad
Sanjay
Contact no: [protected]

Dear Sanjay,

We are the customer service team at ICICI Bank. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Hi Gaurav,

We have made a note of your e-mail ID and our official will get in touch with you to address your concern.

Regards,
ICICI Bank Customer Service Team

Hi Bhavna,

We have made a note of your account number and our official will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank - Credit Cards — continous harrassment from icici bank

sir,

i had 3 icici bank credit cards , which i used before 2 years (in 2008) and i paid back all the principle amount i used .meanwhile i received lot of calls from icici bank stating i had outstanding in my cards which is more than what i used. i explained them that i paid all the amount and ask for settlement letter, they even refuse to send a written confirmation about the discussion they had with me and intensively delayed the time and levied many charges (tax, late fee ,etc.) and ask me to pay that. now they came to my office and threaten me that they will come to my home and shout.

pls. help me to get rid of this issue

Dear Mr. Murugan,

Regret the inconvenience caused to you.

Please write to us with your contact details and credit card numbers at [protected]@icicibank.com (Subject line: UID 290933) so that we can check. We'll be glad to be of assistance.

Regards,
ICICI Customer Service Team.

Hi Mohan,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3449491' in the subject line.

Regards,
ICICI Bank Customer Service Team

I want my credit card statement for last 2 years.Can you please send immediately.

card no:[protected]
Statement date: 01/02/2008 to till date

Regards,
sankar.

Dear Sankar,

We'll contact you and work to address your issue at the earliest.
You can email us at [protected]@icicibank.com in case you need further assistance.

Regards,
ICICI Customer Service Team.

Hi,

We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi Jomesh,

We have made a note of your account number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi Rajendra,

We have made a note of your email id. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi Renu,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3438158' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3426495' in the subject line.

Regards,
ICICI Bank Customer Service Team

I'm getting messages (SMS) from LM-ICICI like, my card xxxx9453 has been loaded with Rs. 6300, I need to pay a due of so & so amount etc., when I do not have a card at all. I had talked to customer care and they oromised me to get it recttified. Till date the same message is coming with credits and debits. I never once visited any ICICI branch in my life and never ever dealt with the bank for anything.

i got message form DZ-ICICI ****7481 at 12/01/2015 YOUR ACCONT HAS LOADED . but when iam tried to withdraw those amount ATM SHOWING YOUR TRANSATION is declined .now what can i do ? this is a direct card. i make acall to customer care shes says sorry for your un convenent our system s are going very slow we can respond this issue after 12am still checked my balance their is no change.

ICICI Bank — Minimum charges

For not maintaining minmum balance of rupees 5000/-ICICI Bank charges about 3500/- PA how RBI alow this. In any saving bank how debit balance is alowed and i[censored] calulate the interest on 5000/- it will be about 65% how RBI allow the bank to cheat the customers

ICICI Account — too much service tax

i am account holder of icici bank, the bank putting so many service charges, i want to cancel my account

ICICI Bank — too much charges

I have an Saving account with icici bank, i have requested a cheque book and got it ( 1 book per quater is free but i bought 1 book for the entire year). they had debited Rs 449 from that account as cheque book charges. is any one heared of cheque book charges this much any where in india ?. It is not safe to keep money in icici bank.

I am 83 years old senior citizen .I had over Rs.65 lacs in FDs with ICICI Bank . One person called Ravi from the Bank's Kalkaji N.Delhi branch visited me in July 08 on his own and collected all my FDRs on the assurance that he would get them pre-renewed to give higher interest rate . Instead he prepaid all of them and the amount is lying in my SB account at 3.5% instead of over 10% which I was already getting subjecting me to forced loss of interest . Not only that I was charged penalty for prepayment and the interest was paid at a rate much below the contracted rate . My several visits to the Branch Head and his assurances to renew them with retrospective effect have yielded no result and I continue to loose interest .

change of address

Hi Ankit,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

I was surprised to note that MAB charges of Rs.393.36 is debited today for MABChg-Jun12. For the past 11 years, I am having this SB account with good transactions for home loan, rent receipts, FD & bill payments.

In the past, I was always maintaining more than the minimum balance. In future I will maintain the required balance. As this is the first case and I am privileged customer, request you to refund to the amount Rs.393.36. If not refunded, I will be closing the account in the next week. Hope to get positive response from you.

R.Sivakumar
[protected]

Hi,
I am facing the same problems with my account. These guys deducted this month in my account as Rs.280.90 (MAB Chrgs). Since past 2yrs i am using this account. And this is my salary account. According to norms this is a zero balance account. How these guys are deducted in my account.

I am frustrated very much due to irrelevant charges. Please don't repeat this.

Thanks,
C. Govindarajulu.

Hi,
I am facing the same problems with my account. These guys deducted this month in my account as Rs.393.26 (MAB Chrgs). I have 2 accounts and surely have maintained sufficient amount. And this is my savings account with some policy for women who do not need to maintain that min balance. How these guys are deducted in my account.

I am frustrated very much due to irrelevant charges. Please don't repeat this.

Thanks,
pooja

I am also facing the same problem. At the time of opening account they said if you make the recurring deposit account then no minimum balance is required in the parent account. Still they have deducted the money. Which is very frustrating and embarrassing. Below are the deduction amount.

3 05/09/2012 MABChgs-Apr12+ServTax 27.61 DR INR 251.00

I am also facing the same problem.


MABChgs-Aug12+STax 30.9 DR INR 280.90


Thanks,
Kishore
[protected]

I am also facing the same problem and going to close my a/c from ICICI bank. they are cheater.

Thanks,
Rajeev

Very tru guys.. even maintaining good balance the bank is charging MAB+service tax.
I am thinking to close my account!!!

Sanjaykumar Swami
[protected]

I am also facing the same problem and going to close my a/c from ICICI bank. they are cheaters and too much cutting charges from my account. they are cheating the people.

ICICI bank charging "MABChgs" without any written or phone communication !!!

Please Advice if this is legal

Anoop Jarial
[protected]@gmail.com
[protected]

Hi,
I am facing the same problems with my account. These guys deducted on
05/12/2012 PrivlgMABchgs, Nov12, +ST30.9 280.90
09/01/2013 PrivlgMABchgs, Dec12, +ST21.63 196.63

And this is my demat account with sherkhan According to norms this is a zero balance account. How these guys are deducted in my account.

I am frustrated very much due to irrelevant charges. Please don't repeat this.

Thanks,
M pujari

Hi,

same problem..

08/02/2013 PrivlgMABchgs, Jan13, +ST21.63 Dr 196.63
12/03/2013 PrivlgMABchgs, Feb13, +ST21.63 Dr 196.63


till date 2500.01 charged.


-
Abhi

Dear Customers,

We are working on to address all the outstanding MABChgs issues, and we request you to contact us through customer care to work with us to sort out these problems.

Issues will be handled on case to case basis, we must need assertain you haven't received any communication in this regard before we re-credit the charges back to your account.

Appreciate your understanding!!

Thanks for being a valued customer.

Our 24/7 customer support staff offers superior service and support and will make sure we address your issue.

24hr Customer Care numbers for Retail Customers (Existing / New) :

Ahmedabad: 6630 9890 / 33667777 Andhra Pradesh:[protected] / [protected]
Assam: [protected] Bengaluru: 41131877 / 33667777
Bhopal: 3366777 Bhubaneshwar: [protected] / 3366777
Bihar: [protected] / [protected] Chandigarh: 5055700 / 3366777
Chattisgarh: [protected] Chennai: 42088000 / 33667777
Coimbatore: 4358000 / [protected] Cuttack: [protected] / [protected]
Darjeeling: [protected] / [protected] Dehradun: 3366777
Delhi: 41718000 / 33667777 Delhi (Mobile): [protected]
Ernakulam: 3366777 Goa: [protected] / 3366777
Gujarat: [protected] / [protected] Gurgaon: 3366777
Guwahati: [protected] Haryana: [protected] / [protected]
Himachal Pradesh: [protected] / [protected] Hyderabad: 23128000 / 33667777
Indore: 4022005 / [protected] Jaipur: 3366777
Jamshedpur: [protected] Jharkand: [protected]
Karnataka : [protected] / [protected] Kerala : [protected] / [protected]
Kochi: [protected] / [protected] Kolkata: [protected] / 33667777
Lucknow: [protected] / 3366777 Madhya Pradesh: [protected] / [protected]
Maharashtra: [protected] / [protected] Mumbai: 28307777 / 33667777
Orissa: [protected] / [protected] North East: [protected]
Panaji: 3366777 Patna: [protected] / 3366777
Pune: [protected] / [protected] Punjab: [protected] / [protected]
Raipur: 3366777 Rajasthan: [protected] / [protected]
Ranchi: [protected] / 3366777 Shimla: 3366777
Siliguri: [protected] / [protected] Tamil Nadu: [protected] / [protected]
UP East: [protected] / [protected] UP West: [protected]
Uttaranchal: [protected] West Bengal: [protected] / [protected]

Hi i am chandra,

Recently without notice ICICI Bank deduct an amount on 12/03/2014 MABChgs-Feb14+STax 43.26 Dr. 393.26

when i have opened the account ICICI bank employee told me that there is no minimum amount boundation. If it is not so then what is the minimum amount that i should have to not get pissed off like this situation.

Hope! ICICI Customer Care Service team reply to this because it's an headache to dial that customer care number and wait till they get to the right information (after press 1 for soo. press 2 for that ... and soon)

Hi I am Chandra,

Recently without notice ICICI Bank deduct an amount on 12/03/2014 MABChgs-Feb14+STax 43.26 Dr. 393.26

when I have opened the account ICICI bank employee told me that there is no minimum amount boundation. If it is not so then what is the minimum amount that I should have to not get pissed off like this situation again.

Hope! ICICI Customer Care Service team reply to this because it's an headache to dial that customer care number and wait till they get to the right information (after press 1 for soo. press 2 for that ... and soon)

Yes .. really its painful for me.

Not sure .. are they aware of the how much effort we are putting to get a least money to survery in the world.

Without even notice that too i opened for PPF account which they offered me with the zero balance account but now shock to see around 1k getting detected for the last 4 month aprart from this there is an service tax also for this.

Seriously i frustrated with the way this matured bank is behaving.

Please be understand our effort to make a 100 rupees in a day is hard for us. you are really cheting us a lot and very much painfull too.

Ganesh
[protected]
[protected]@gmail.com

Dear Sir/Madam,

My name is vel kumar and I am having saving bank account no[protected]. with ICICI Bank Cox Town Branch Bangalore. My complaint is related to the minimum account balance charges, that bank has debited from my account without any communication in this regard. The Bank is charging exorbitant charges and that too on monthly instead of quarterly basis done so far. I have never been informed of such policy changes. Also the charges for 12 months have been debited together in one day,
Serial Number Value Date Transaction Date Cheque Number Transaction Remarks Transaction Type Amount (INR ) Balance (INR )
7 09/09/2014 09/09/2014 - MABChgs-Dec13+ST Dr. 393.26 644.86
8 09/09/2014 09/09/2014 - MABChgs-Apr14+ST Dr. 393.26 1, 038.12
9 09/09/2014 09/09/2014 - MABChgs-Nov13+ST Dr. 393.26 1, 431.38
10 09/09/2014 09/09/2014 - MABChgs-Jan14+ST Dr. 393.26 1, 824.64
11 09/09/2014 09/09/2014 - MABChgs-Jul13+ST Dr. 387.78 2, 217.90
12 09/09/2014 09/09/2014 - MABChgs-May14+ST Dr. 393.26 2, 605.68
13 09/09/2014 09/09/2014 - MABChgs-Feb14+ST Dr. 393.26 2, 998.94
14 09/09/2014 09/09/2014 - DCARDFEE9111 Dr. 4.50 3, 392.20
15 09/09/2014 09/09/2014 - MABChgs-Oct13+ST Dr. 393.26 3, 396.70
16 09/09/2014 09/09/2014 - MABChgs-Sep13+ST Dr. 393.26 3, 789.96
17 09/09/2014 09/09/2014 - MABChgs-Jul14+ST Dr. 393.26 4, 183.22
18 09/09/2014 09/09/2014 - MABChgs-Aug13+ST Dr. 330.26 4, 576.48
19 09/09/2014 09/09/2014 - MABChgs-Mar14+ST Dr. 393.26 4, 906.74

My Account was in active for the past 1 year 6 months, and my debit card was also blocked, according the RBI rules Described " First Bi-monthly Monetary Policy Statement, 2014-15 By Dr. Raghuram G. Rajan, Governor - (30. Consumer protection is an integral aspect of financial inclusion. The Reserve Bank proposes to frame comprehensive consumer protection regulations based on domestic experience and global best practices. In the interest of their consumers, banks should consider allowing their borrowers the possibility of prepaying floating rate term loans without any penalty. Banks should also not take undue advantage of customer difficulty or inattention. Instead of levying penal charges for non-maintenance of minimum balance in ordinary savings bank accounts, banks should limit services available on such accounts to those available to Basic Savings Bank Deposit Accounts and restore the services when the balances improve to the minimum required level. Banks should not levy penal charges for non-maintenance of minimum balances in any inoperative account. Banks should also limit the liability of customers in electronic banking transactions in cases where banks are not able to prove customer negligence) I think ICICI bank is not even following the guidelines mentioned by RBI. I have submitted copy of the above mentioned document to the branch Deputy Manager and manager Mrs. Permilla Reddy(cox town Branch bangalore ) 10-09.2014. They are not accepting any written letter.

So please you have to take some action.

Dear Sir,

I am Reena
Thomas, holding an ICICI Saving bank account (Account
no.[protected].
My complaint is related to the debiting of minimum account balance charges that
bank is charging even after the RBI issuing guidelines. When contacted with the
branch, I was informed that RBI regulations is meant only for public sector
banks and that ICICI bank is a private bank and so does not need to comply the
guidelines mentioned by RBI.

The bank transaction is as follows:
19/12/2014 MABChgs-Nov14+STax
30.9 280.90
-
16, 580.83

Kindly take necessary action against this bank for not complying to the RBI
guidelines and help to get back the debited amount.

Regards,

Reena
Thomas

Hi,

In my account also 5 times 393.26/-

Govt tax and bank tax and outside also tax.

Bank robber like this

hi i m dada,

dont open account in ICICI bank than SBI is good

[protected] MABChgs-Feb15+STax 30.9 RS:- 280.90

when i have opened the account ICICI bank employee told me that there is
no minimum amount boundation. If it is not so then what is the minimum
amount that i should have to not get pissed off like this situation.

Hope! ICICI Customer Care Service team reply to this because

Dear Sir/Madam,

This is Aseem Kumar Srivastava, holding an ICICI saving b/a :[protected]. My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. ICICI bank is simply debiting amount from my account. I get monthly statements but I have never got any information about the policy changes..

[protected] MABChgs-Aug15+Stax 49 399.00
[protected] MABChgs-Sep15+STax 49 399.00

Please take some action against this bank for not complying RBI standards / guidelines.

Thanks
Aseem([protected]@gmail.com)

Hi,

I am Priyanka Prakash,

Even I have similar kind of complaint. Recently, I noticed that without any notice ICICI bank had deducted some amount from my account saying it as MAB charges and SMS charges.

Transaction details are as follows:

MABChgs-Dec15+STax 400.75
MABChgs-Jan16+STax 515.25
MABChgs-Feb16+STax 515.25
SMSChgsJAN16-MAR16 17.18

While opening the account I have been told by the ICICI bank employee that there is no minimum amount boundation.

If that is so, then why are they deducting the charges. Please take action for this.

Hi all,

Could anyone let us know how Minimum Account Balances are being charged by ICICI bank, assuming there is NIL balances (supposed to be Rs.10, 000 as it is metro city). Many times I sent mail to their customer care but instead of how they calculate, they keep saying MAB charges. I was charged as follows:

Account No.[protected]

July Rs.237.20
Aug Rs.595.21
Sep Rs.618.87
Oct Rs.471.88

I am thinking of closing ICICI bank account and would never ever recommend ICICI to my friends and relatives.

Hi Antony,

We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank — Improper Customer Care

have applied for balance transfer in my ICICI credit card. I was informed that I will get the DD in 5 days. But I did not receive even after ten days.

When I called the customer service, they are not responding in a right way and also not allowing me to contact the next level officers. I am totally frustrated.


The data base wihich they are mainintaining is totally incorrect. But they are not ready to accept and providing the same incorrect contact numbers for the couriers.


We have three couriers named Expree, Express delivries & Express IT. But they are striclty saying that all the three are same and giving the same numbers..


This is creating total irritatio to the customers. I have wasted more tha 100 mins in this tracking issues. But no solution provided.

At last I decided to cancel the Balance transfer. That customer care people are not ready to take the cancellation request too.

Credit Card No :[protected]

Req No : BT[protected], Amount Rs. 15000

Name : Thangavel K

Dear Sir / Madam

This refers to my discussion with ICICI Executive, Mr.Piyush today on the 23rd of March 2009.
My Credit Card No.is [protected] Issue Dt.01/07 & Exp.Dt.01/11.
In context to my earlier payment of Rs.3, 668.34/-, the cheque No.198128 Dt.06.12.08 was deposited in Thane-East ATM Branch on the 4th of December 2008. The said was lost in transit and a person from Collection dept has visit my home to collect the cheque of Rs.5, 778/- (Excl Late Payment Fees)on the 29th of December 2008.

A request was made to the ICICI Credit Card Executive for waiver off Late Payment fees, but however the havn't reversed the minimum amout due, which is Mandatory to be paid, as told by Mr.Piyush.

Since this is not my fault that the cheque got lost in transit, then why should I pay the Minimum amount.

However, I had made a transaction of Rs.200/- in the month of February 2009 and now ICICI Bank is asking for the minimum amt due plus Interest charges.

This means, for making a transaction of Rs.200/-, now I have to pay Rs.800/-, this is nothing but trying fool the customers.

Request you to kindly look into the matter and please HELP me.

Thanks & Regards,
Mazhar Sayed.
M:[protected].

Hi,

We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

read it as : BUT IN THE PROCESS OF THIS TRANSACTION SYSTEM WILL NOT SHOW AND NOT COMMIT ON ANY INTEREST RATE WHICH YOU WILL GET

Hi,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3411811' in the subject line.

Regards,
ICICI Bank Customer Service Team