ICICI Bank Complaints & Reviews

Sir,
I am ICICI account holder. I have tried to withdraw Rs.10000/- from Axis Bank ATM, Saurabh Vihar, Jaitpur-Badarpur New Delhi on 15.8.2011 at 5.50pm. But cash has not disbursed by ATM and balance had deducted from my account.I complaint immidietely to ICICI Bank customer care which no is SR[protected] and a written letter also.
Now after 10 days ICICI is saying the withdrawal was made successfully.
So, Please try to resolve my problem, how can I loose my 10000/-.

Thanks & Regards

Dinesh Parit
ICICI A/c[protected]

Amit choudhary from icici recovery agent S.D. Tower 7th Floor, sector – 8, Rohini, Delhi call and threaten n harass. He say they will come to your house and take away all household things and beat people. There number are[protected] and[protected] and[protected]. Police must arrest people like theym. they call and tell lie day n night.

My Home loan application having huge delay with no reason. It's more than 4 months and I did not get the cheque till now. I wrote to the CEO Chanda kochar, but as usual there is no action for that also.


Hi Madam,

I have applied for a home loan in your ICICI bank and it’s pending for a long long time more than 4 months. I have cleared all the verification. Building & builder verification are also done. I have informed that I am going through the period where builder has charged me interest for late payment. my application number is : 61287581 .

Each and every day your ICICI people are giving me commitment that you will get the cheque by tomorrow. But that tomorrow is not coming for last 3 months. After it’s gone for the disbursement it’s more than 1.5 months now. Earlier Your bank asked for builder documents which took 2 weeks to submit. I can understand that. But If I eliminate that 2 weeks also Then it comes 3.5 months which has not been delivered till now. THEY HAVE CROSSED EVERY LIMIT OF DELAYING AND WANT TO MAKE A WORLD RECORD FOR HARRASSING CUSTOMER.

Please let me know, is it your default rule that you cannot deliver a case less than 5 months, if everything is cleared also. If it is the truth, then why your people are giving a commitment for last 3 months that “it will be done this weekend only” or “You will get the check by tomorrow morning”. 1 week back, they had made the cheque ready and sent a scan copy to me somehow. And after that still they are saying it will be taking time to deliver the original.

Now My question is to you that because of your employee’s false commitment, I could not move to any other bank and because of them I am in loss of a huge amount of 1.5 lakhs(Interest from builder) of rupees till date. Why your people miss guided me when they don’t know their system? Now who will be responsible for this loss?

Please take care of this. I know your system is the worst in India. And your employees are very careless or lacs of knowledge, and are ready to finish anyone for their own profit. I have never heard about of such kind of huge delay for disbursing (1.5 month for disbursement only) the amount when everything is very clear and nothing is pending. Please do something, else I will be in nowhere by paying interests.

If you have any sympathy & responsibility towards customer then please do something. Else I can make you sure I will publish this story in all news paper, internet blogs, Facebook etc for this brunch Mumbai and I will be thinking your are also like your other employees.



People involved & responsible :

shivraj.[protected]@icicisecurities.com

dhananjay.[protected]@icicisecurities.com( Shivraj’s Manager)



Thanks & regards

Ajoy Chatterjee

Pankaj somalal soni
ICICI Bank Saving A/C No. [protected].
Dt. 25/08/2011
Subject : Receiving less amount of Rs.200/- from ATM IOCL PUMP, Sector -6 , Gandhinagar (Gujarat)
References : My Application dated 4/8/2011 , dated 9/8/2011 and dated 23/8/2011 to Manager ICICI Bank ltd, Srctor-16, Gandhinagar.
Sir,
It is to inform with respect to above Subject and references that I tried to withdraw Rs.5000/- on dated 4/8/2011 from above mentioned ATM. But I have received only Rs. 4800/- (i.e. Rs.500x9 no. and Rs.100x3 no.) It is for your kind notice that the edge of the last received note of Rs.100 was folded and after that machine was stopped. Hence I have received Rs.200/- less.
I have informed to branch manager on the same day in written and Service Request no.[protected] is received .
It is requested to say that still there is no response in this matter. Kindly expedite this matter by reverse transaction.
Hoping for favorable Response .
Pankaj somalal soni
Mobile no.[protected]
E mail Id : [protected]@yahoo.co.in

On my ICICI bank credit card, there was a payment due of around 7000 Rs and by mistake I did douple paymet for the same. Unfortunately my card got lost after that and got that blocked by calling ICICI customer card. The customer care guy assured me to issue a new card within one week which actually never happened and inturn I could never recover my 7000 Rs excess payment.

I called customer care couple of times after that and sent mails to ICICI support mail ID but never got a reply. I am planning to drop a mail to RBI and go to consumer court as well.
Please guide.

- Saurabh Gupta
[protected]@gmail.com

Dear Sir,

This is in reference to my policy no[protected] which i was continuing with you from last four years and i have just applied for withdrawl of my funds on date-27/072011, but unfortunately after 27 days i have not received my cheque for the above policy payment so i request you to pls look into the matter or else i have to take action against iciciprulife.
I have been regularly make calls and visits to your office at tonk road but they are not giving me any fruitful reply,
Awaiting your reply,

Regards,
lokesh saini,
[protected]

Dear Forum,
Today, I have recieved a call from Mobile no. [protected] uses vulgar words. timing 3.49 pm.23TH August,2011.
This is ICICI Credit Card agency Number which is not relate or concern to me.

Rajnish Kumar Singh
[protected]

Dear Sir,

I have received continuous calls from[protected] &[protected] ateast 1 week.
when i attend the call they say its from ICICI bank customer care and wants to clarify details of mine.
but my bank details are in bangalore branch.
why its given to hyderabad branch to verify.
Please look into this kind of issues...they wanted to verify details they can call from the same branch.

thank you,
Shankar.L

Sir,
My settlement credit card no is [protected] .Settlement amount is Rs.71000 . Bank:SBI, Cheque no:267112, Date:30.07.2011.Above payment collected by K.Ashok kumar & his ID no is 05456.But I am not received NOC.So I kindly request you sir send NOC.
Also check my credit card [protected] was updation pending last two years before country club return payment DD.I have all evidence for the same.

Thank you

Thanks & Regards
Vengudupathy
[protected]

Non Receipt of Payment
Non receipt of maturity payment
Non receipt of maturity payment of ICICI Tax Saving Bond-032000-TSB-Two and ICICI Tax Saving Bond - 102000-TSB - Two of registered Bondholder no.[protected] & 07586-b114 & BOND certificate no.88751 , 88752 & 41656, Distinctive numbers[protected] to 76347.

Sir,
It is brought to your kind notice that i had invested Rs Thirty thousand on above bonds under the above mentioned folio and certificate no. I did not get my redemption value till date. Kindly take the matter on priority and remit me the due payments at the earliest possible to the following address.

First Holder : Vivek Nigam
Second Holder : Prem Kumari

112 / 4
Sugar Mill Colony
Yamuna Nagar
Haryana 135001

Email. [protected]@gmail.com
Mobile no- [protected] / [protected]

I am a ICICI customer since 2007. Since 1 year I could not use my account as I am out of the country. Now when I am trying to access my net banking, it is showing that login is disabled . I have tried to contact to customer care, but as I put my debit card number there, they says its not valid. I am not able to talk to a customer care representative even. How do I enable my net banking? Please help.

My name is Priya Das
My A/c No.is[protected]
My IFSC Code is ICIC0000312

Please send me the details to activate my net banking through my mail.
My mail id is [protected]@yahoo.com

MY ACCOUNT AS WELL AS MANY OTHER ACCOUNT HOLDER ARE FACING THE SAME PROBLEM, NON BASE DEPOSITER IS FACING THE PROBLEM. IN THIS ACTIVITY BRANCH MANAGER AND THE BANK STAFF IS INVOLVED IN IT. WHENEVER ONE ASK THE MANAGER AND STAFF, THEY THREATENED EVERYONE THAT WE WILL ARREST U . WE R HAVING CONTACTS WITH POLICE ICICI BANK LTD, BRANCH - MUDHOL, BRANCH CODE - 1413, KARNATAKA.
AND BRANCH MANAGER AND HIS STAFF IS INVOLVED IN MONEY LAUNDRYING, SO PLEASE HELP US AND CHECK THE ACCOUNTS.

I never think one famous bank is behavior like this.Last before month i paid the credit card amount one day late.So ICICI Bank put the charges as late payment charges.Including this late payment charge my card limit was crossed.For that also bank put the Over limit charges.I did not paid any amount for next month then some executive came to my house and promised that he asked the bank to reversal those amounts.After two days i got call from ICICI bank ambattur branch - one person spoken that he is going to reversal those amounts.So i be-leave that call and paid the amount online it self.
But when i saw my current month statement that payments are not reversal and again bank has charged the same charges for this month also.After i saw my current month statement only i realized that that call was fake and for collection purpose collection executives are doing like this.

My Card No:[protected]XX-9008

Dear ICICI Bank Executive Manager Officer Nodal Officer Icici Bank credit card division head

I m extremely unhappy and hurt by bad services and response from ICICI Bank customer care executive of credit card as well as phonebanking.I made 50 calls and still not able to get solution a small amount of few bucks Rs.10 turned into Rs.3000 its cheating and fraud from ICICI Bank credit card division.

I m one of the oldest, privileged and preferred customer since many years approx 12 years since ICICI Bank Started i am there banking customer and Credit Card customer.I am facing a problem since last 6 months i did called and informed Phonebankingcustomer care executive but they are not willing to listen,understand and solve my problems. I made arround 50 calls just to re-generate my internet banking passwords which is not working since 6 months i have opted for generating password online and i am habitual of netbaking usage since 5 years.just because netbaking is not working my payment of two credit cards delayed in month of may 2011 though i have already paid all the dues still i m getting outstanding amount statments since then and its increasing every month i did called customer executive for reversal of wrong charges and penalty they committed me for the same in may then on 14 th july but whenever i m receiving statments amount is increasing every month since last 4 months they have charged Rs.2107 on one credit card and Rs.732 on another credit card i have made arround 20 calls today and explained the same problemto them but they are not solving it .I m still unsuccesful in generating my transaction password for netbanking in icici bank made 20 calls today total 50 calls still unsuccessfull .Do i deserve better reply and services from ICICI Bank as privileged customer i am wondering what they are doing with there normal customers .its really cheating how can a bank can charge penalty on no dues ?just i delayed payment for few days and it was genuine reason and banks error as my netbanking is not working and i alreadyinformed about the problem since long time and after payment i did called customer care to reverse the small amount charged as penalty now i wonder how come that small charged converted from Rs.10 to Rs.2107 and Rs.732 is there anyone who will pay penalty of Rs.3000 for not able to pay Rs.10 that too in just 3-4 months i hope i get solution of my problem from ICICI Bank as i m there Privileged and preffered customer otherwise i will really close my icici bank account icici direct account and all credit cards.

I hope i get justice from Icici Bank and Icici Bank credit card division i posted this article to help
others who are suffering from icici bank credit cards wrong and unresonable charges penalty and interest charges .Its posted for knowledge and awarness of Icici Bank customers old and new my contact number is [protected] i have called phonebanking customer executive 20 times today wasted my 2 hours and explained all the problems
still i have not got any solution i hope sooner or later my problem will be solved

with regards
Prashant Rathore
Mob :- [protected]

Dear Sir

Ref: icici petro card no.[protected]
icici credit card no. [protected]

I had used Instafuel prepaid fuel card for petrol at HP petrol pump , Hind Automobiles near joker cinema,kalyan-west on 31/01/2011 for Rs.200/- but you were bedited Rs.400/- from my account . I reported this to icici customer care on 15/02/2011 and they suggested me that to take refund from HP petrol
pump as you have already credited amount to HP petrol pump. Then I went to HP petrol pump 10 to 15 times for the same . At last , they have issued me a letter stated that their account is debited by bank for Rs.200 and they suggested me to take refund from ICICI bank.

I request icici to give me refund of Rs.200 /- but they refused to refund the money.

Your faithfully,
Kiran P Bagul
mob no.[protected]

Hi,

I received calls yesterday evening from ICICI Bank asking about where abouts about a person nad when is he going to pay the loan. I vagely know the person and had no information of his whereabouts. On saying this.. the person.(Ajit) started abusing saying Randi.. I know u are sleeping with him.. I[censored] are not satisfied with one.. I will give ur no to my friends u can sleep with all of them.etc.. etc.. He would not give me any information as to when was the loan taken or any other details.. He repeatedly kept calling and abusing..

I have not received any calls from ICICI bank asking me if I would be guaranter for some bodys loan or any such thing, nor was I aware that some one has taken a loan like that. What do I do.. all I have is the no from where this person is calling.,

Respected Sir,
I used ICICI ATM for withdrawal of money at GB Road New Delhi as on 08 Aug 2011. But my transaction of Rs 500/- was failed and amount deduct from my saving account.ICICI has not refund my same amount to my account. Please forward my problem and informed me at the earliest.
My ATM No[protected]
Account No- [protected]
SBI REASI
My Mobile No-[protected].

i have 1 PDC and i got from pizza hut this time i forget its password how can i know my password.i use my card in atm but after enter 3 time wronge password my card is blocked.what will can i do now ? i want to use my atm now.

Why nobody at ICICI bank, cares for customers??? I was having salaried account with them since sept 2008 and suddenly in feb 2011 it changed to normal saving account. how come is it possible without informing me???

now they want me to come to bank and submit so and so document.. a complete hell....

********************************************************************************...⇄

Dear Ms. Giri,

We understand your concern.

As informed to you in our previous e-mail we are unable to update your account with the new Salary code as this facility is currently unavailable through this channel.

Hence, we request you to visit any ICICI Bank branch along with your valid Identity proof, a letter from your HR to update the new Salary code in your savings account.

Looking forward for your co-operation, in helping us serve you better.

Sincerely,

K Vanitha
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

-----Original Message-----

Subject: RE: Fund Transfer

why this apologize email??? Is this apology is of any use for me??? I am very disappointed by the service of ICICI bank. IF IT?S NOT MY MISTAKE THEN WHY SHOULD I SUBMIT ANY DOCUMENT for changing the account status code??
-----Reply Separator-------Dear Ms. Giri,

We apologize the miscommunication provided to you.

Further to our telephonic conversation on your mobile number on August 03, 2011 at 11:00 a.m., informed that once the new Salary code is updated in our records, we will be able to reverse the NEFT charges levied from your savings account.

Hence, we request you to visit any ICICI Bank branch along with your valid Identity proof, a letter from your HR to update the new Salary code in your savings account.

We will be unable to update the new Salary code details in your savings account as this facility is currently unavailable through this channel.

Looking forward for your co-operation, in helping us serve you better.

Sincerely,

K Vanitha
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

-----Original Message-----

Subject: RE: Fund Transfer

Could you please clear my one doubt after that i will be able to decide whether i should continue with ICICI bank or not.

I had sent an email To ACCOUNT MANAGER with Subject : Fund on Transfer Date : 08/04/2011

With Email body::
Heoo Sir/ Madam,

Now a days whenever i transer some to non-icici bank, i am being charged some amount.
I have a salaried accoutn with ICICI and it was not happing earlier. It is happening since 1.5 month.

Could you please let me know why it is happening.

-Thanks,
Puja.


In this email i have clearly mentioned that i have a salaried account with ICICI.

To this email i had received the reply as mentioned below::
>From ACCOUNT MANAGER Subject : RE:'ICICICARE=[protected]' Fund Transfer Date : 08/04/2011
Greetings from ICICI Bank.

We have revised our schedule of charges and the charges on NEFT transactions are applicable from February 14,2011 which is Rs. 5 plus applicable service tax.
We look forward to more opportunities to be of service to you.
Sincerely,

Shabana Shaikh
Account Manager
ICICI Bank Limited


"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"


"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."


Do you still feel i should submit any document and go ahead with this bank??? Please clarify my doubt that even if i had mentioned tthat i have salaried account with ICICI why i received this kind of reply.

Awaiting a quick reply so that i can take necessary action.

-Thanks,
Puja.


-----Reply Separator-------Dear Ms. Giri,


We understand your concern.

We will be able to action on the charges reversal based on the Account status. If the Account status is changed to exempted list than we will be able to process the request for the charges reversal.

However, request you to submit the relevant documents as communicated by Bank official at the branch to modify Salary status code.

We tried to contact you on the mobile number on July 29, 2011 at 4:25 p.m., however we could not establish a contact.
Please provide us with your alternate contact number along with preferred time ( between 7:00 a.m. to 7:30 p.m.) of contact for quicker resolution.
We look forward for your co-operation in helping us serve you better.

Sincerely,

Prasanna Lakshmi
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."





-----Original Message-----

HI..I will submit the form .. provided the money [i have paid in various transactions as normal account till now] will be refunded back to my account. Other wise a big no from my side. If its okay with the back you are most welcome. if not.. kindly reply i will then change my salaried account to some other bank. Thanks!!!

-----Reply Separator-------Dear Ms. Giri,

We value your relationship with ICICI Bank.

According to Service Reference Number SR[protected], we understand that our official has contacted you and you have agreed to submit the status code updation form.

We are looking forward to your co-operation and assuring you the best of our services.

Sincerely,

Swapna P
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."


-----Original Message-----


yeah i do have received the call... but have already told the representative that it is not my mistake that my account status code is not updated in your bank..i am not going to submit any document as it is totally bank's mistake.

very sorry to inform you but i would like to change my salaried account from ICICI to other back as i am very unhappy with ICICI.

This is not just the matter that i am paying rs 5.00 or so for NEFT transactions.. but its really hard to believe that a bank which says we are very concerned about its customer does such mean things.. its really a poor bank and has poor service.

-----Reply Separator-------Dear Ms. Giri,


We value your relationship with ICICI Bank.

According to Service Reference Number SR[protected], we understand that our branch official has contacted you and informed to submit a request letter for status code updation at the branch.

We are looking forward to your co-operation and assuring you the best of our services

Sincerely,

Swapna P
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."




-----Original Message-----

Are these charges applicable on salaried account as well. If yes then, better i would like to switch my salaried account to some other bank because they are not charging anything like this.

To,
The ICICI Bank Limited
Credit Card Division
Regd Office: “Landmark”
Race Course Circle
Vadodara 390007
India.

Sub: Credit Card No: [protected] in the name of Anand Singh Chauhan.

Re: Your Letter dated 30/07/2011 under reference no:[protected]

Sir,

It is very surprising to receive the above referred letter wherein the bank asking for Lien marked on my bank account towards unpaid outstanding dues on my credit card. Under this context I would like to draw your serious note on the following facts:-

1) That the above referred Credit card was SETTLED by me on 27th of August’2009 and full and final payment of Rs.10,000/- (Rupees Ten Thousand only) in cash was made.
2) That the Settlement letter bearing reference no: ICEASKOL/082009/11361/1 dated 27th August’2209 and the Payment Receipt bearing no: 9001245 for the said sum of Rs.10,000/- dated 27th August’2009 was received by me.
3) That in-spite of the Full and Final Settlement of the card several phone calls claiming to be attached with your bank frequently called upon me asking for the payment which I had already made.
4) That in the month of January’2010 I personally went to your Kolkata office situated at 2, Upper Wood Street and produced the original copy of all the documents related to the said settlement and the same was confirmed to be ok by your officer concern.
5) That I am in receipt of a Demand Legal Notice from one Mr. Ananda Basu Advocate dated 27th April’2011 asking to pay a sum of Rs.29,910.34 as current outstanding on my said card.

In reference to the same I would appeal you to take serious and immediate action to stop threats and harassments failing to which I shall be bound to take harsh legal action against your bank.


Anand Singh Chauhan
Kolkata
Dated: 4th August’2011.