ICICI Bank Complaints & Reviews

Non Receipt of Payment
Non receipt of maturity payment
Non receipt of maturity payment of ICICI Tax Saving Bond-032000-TSB-Two and ICICI Tax Saving Bond - 102000-TSB - Two of registered Bondholder no.[protected] & 07586-b114 & BOND certificate no.88751 , 88752 & 41656, Distinctive numbers[protected] to 76347.

Sir,
It is brought to your kind notice that i had invested Rs Thirty thousand on above bonds under the above mentioned folio and certificate no. I did not get my redemption value till date. Kindly take the matter on priority and remit me the due payments at the earliest possible to the following address.

First Holder : Vivek Nigam
Second Holder : Prem Kumari

112 / 4
Sugar Mill Colony
Yamuna Nagar
Haryana 135001

Email. [protected]@gmail.com
Mobile no- [protected] / [protected]

I am a ICICI customer since 2007. Since 1 year I could not use my account as I am out of the country. Now when I am trying to access my net banking, it is showing that login is disabled . I have tried to contact to customer care, but as I put my debit card number there, they says its not valid. I am not able to talk to a customer care representative even. How do I enable my net banking? Please help.

My name is Priya Das
My A/c No.is[protected]
My IFSC Code is ICIC0000312

Please send me the details to activate my net banking through my mail.
My mail id is [protected]@yahoo.com

MY ACCOUNT AS WELL AS MANY OTHER ACCOUNT HOLDER ARE FACING THE SAME PROBLEM, NON BASE DEPOSITER IS FACING THE PROBLEM. IN THIS ACTIVITY BRANCH MANAGER AND THE BANK STAFF IS INVOLVED IN IT. WHENEVER ONE ASK THE MANAGER AND STAFF, THEY THREATENED EVERYONE THAT WE WILL ARREST U . WE R HAVING CONTACTS WITH POLICE ICICI BANK LTD, BRANCH - MUDHOL, BRANCH CODE - 1413, KARNATAKA.
AND BRANCH MANAGER AND HIS STAFF IS INVOLVED IN MONEY LAUNDRYING, SO PLEASE HELP US AND CHECK THE ACCOUNTS.

I never think one famous bank is behavior like this.Last before month i paid the credit card amount one day late.So ICICI Bank put the charges as late payment charges.Including this late payment charge my card limit was crossed.For that also bank put the Over limit charges.I did not paid any amount for next month then some executive came to my house and promised that he asked the bank to reversal those amounts.After two days i got call from ICICI bank ambattur branch - one person spoken that he is going to reversal those amounts.So i be-leave that call and paid the amount online it self.
But when i saw my current month statement that payments are not reversal and again bank has charged the same charges for this month also.After i saw my current month statement only i realized that that call was fake and for collection purpose collection executives are doing like this.

My Card No:[protected]XX-9008

Dear ICICI Bank Executive Manager Officer Nodal Officer Icici Bank credit card division head

I m extremely unhappy and hurt by bad services and response from ICICI Bank customer care executive of credit card as well as phonebanking.I made 50 calls and still not able to get solution a small amount of few bucks Rs.10 turned into Rs.3000 its cheating and fraud from ICICI Bank credit card division.

I m one of the oldest, privileged and preferred customer since many years approx 12 years since ICICI Bank Started i am there banking customer and Credit Card customer.I am facing a problem since last 6 months i did called and informed Phonebankingcustomer care executive but they are not willing to listen,understand and solve my problems. I made arround 50 calls just to re-generate my internet banking passwords which is not working since 6 months i have opted for generating password online and i am habitual of netbaking usage since 5 years.just because netbaking is not working my payment of two credit cards delayed in month of may 2011 though i have already paid all the dues still i m getting outstanding amount statments since then and its increasing every month i did called customer executive for reversal of wrong charges and penalty they committed me for the same in may then on 14 th july but whenever i m receiving statments amount is increasing every month since last 4 months they have charged Rs.2107 on one credit card and Rs.732 on another credit card i have made arround 20 calls today and explained the same problemto them but they are not solving it .I m still unsuccesful in generating my transaction password for netbanking in icici bank made 20 calls today total 50 calls still unsuccessfull .Do i deserve better reply and services from ICICI Bank as privileged customer i am wondering what they are doing with there normal customers .its really cheating how can a bank can charge penalty on no dues ?just i delayed payment for few days and it was genuine reason and banks error as my netbanking is not working and i alreadyinformed about the problem since long time and after payment i did called customer care to reverse the small amount charged as penalty now i wonder how come that small charged converted from Rs.10 to Rs.2107 and Rs.732 is there anyone who will pay penalty of Rs.3000 for not able to pay Rs.10 that too in just 3-4 months i hope i get solution of my problem from ICICI Bank as i m there Privileged and preffered customer otherwise i will really close my icici bank account icici direct account and all credit cards.

I hope i get justice from Icici Bank and Icici Bank credit card division i posted this article to help
others who are suffering from icici bank credit cards wrong and unresonable charges penalty and interest charges .Its posted for knowledge and awarness of Icici Bank customers old and new my contact number is [protected] i have called phonebanking customer executive 20 times today wasted my 2 hours and explained all the problems
still i have not got any solution i hope sooner or later my problem will be solved

with regards
Prashant Rathore
Mob :- [protected]

Dear Sir

Ref: icici petro card no.[protected]
icici credit card no. [protected]

I had used Instafuel prepaid fuel card for petrol at HP petrol pump , Hind Automobiles near joker cinema,kalyan-west on 31/01/2011 for Rs.200/- but you were bedited Rs.400/- from my account . I reported this to icici customer care on 15/02/2011 and they suggested me that to take refund from HP petrol
pump as you have already credited amount to HP petrol pump. Then I went to HP petrol pump 10 to 15 times for the same . At last , they have issued me a letter stated that their account is debited by bank for Rs.200 and they suggested me to take refund from ICICI bank.

I request icici to give me refund of Rs.200 /- but they refused to refund the money.

Your faithfully,
Kiran P Bagul
mob no.[protected]

Hi,

I received calls yesterday evening from ICICI Bank asking about where abouts about a person nad when is he going to pay the loan. I vagely know the person and had no information of his whereabouts. On saying this.. the person.(Ajit) started abusing saying Randi.. I know u are sleeping with him.. I[censored] are not satisfied with one.. I will give ur no to my friends u can sleep with all of them.etc.. etc.. He would not give me any information as to when was the loan taken or any other details.. He repeatedly kept calling and abusing..

I have not received any calls from ICICI bank asking me if I would be guaranter for some bodys loan or any such thing, nor was I aware that some one has taken a loan like that. What do I do.. all I have is the no from where this person is calling.,

Respected Sir,
I used ICICI ATM for withdrawal of money at GB Road New Delhi as on 08 Aug 2011. But my transaction of Rs 500/- was failed and amount deduct from my saving account.ICICI has not refund my same amount to my account. Please forward my problem and informed me at the earliest.
My ATM No[protected]
Account No- [protected]
SBI REASI
My Mobile No-[protected].

i have 1 PDC and i got from pizza hut this time i forget its password how can i know my password.i use my card in atm but after enter 3 time wronge password my card is blocked.what will can i do now ? i want to use my atm now.

Why nobody at ICICI bank, cares for customers??? I was having salaried account with them since sept 2008 and suddenly in feb 2011 it changed to normal saving account. how come is it possible without informing me???

now they want me to come to bank and submit so and so document.. a complete hell....

********************************************************************************...⇄

Dear Ms. Giri,

We understand your concern.

As informed to you in our previous e-mail we are unable to update your account with the new Salary code as this facility is currently unavailable through this channel.

Hence, we request you to visit any ICICI Bank branch along with your valid Identity proof, a letter from your HR to update the new Salary code in your savings account.

Looking forward for your co-operation, in helping us serve you better.

Sincerely,

K Vanitha
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

-----Original Message-----

Subject: RE: Fund Transfer

why this apologize email??? Is this apology is of any use for me??? I am very disappointed by the service of ICICI bank. IF IT?S NOT MY MISTAKE THEN WHY SHOULD I SUBMIT ANY DOCUMENT for changing the account status code??
-----Reply Separator-------Dear Ms. Giri,

We apologize the miscommunication provided to you.

Further to our telephonic conversation on your mobile number on August 03, 2011 at 11:00 a.m., informed that once the new Salary code is updated in our records, we will be able to reverse the NEFT charges levied from your savings account.

Hence, we request you to visit any ICICI Bank branch along with your valid Identity proof, a letter from your HR to update the new Salary code in your savings account.

We will be unable to update the new Salary code details in your savings account as this facility is currently unavailable through this channel.

Looking forward for your co-operation, in helping us serve you better.

Sincerely,

K Vanitha
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

-----Original Message-----

Subject: RE: Fund Transfer

Could you please clear my one doubt after that i will be able to decide whether i should continue with ICICI bank or not.

I had sent an email To ACCOUNT MANAGER with Subject : Fund on Transfer Date : 08/04/2011

With Email body::
Heoo Sir/ Madam,

Now a days whenever i transer some to non-icici bank, i am being charged some amount.
I have a salaried accoutn with ICICI and it was not happing earlier. It is happening since 1.5 month.

Could you please let me know why it is happening.

-Thanks,
Puja.


In this email i have clearly mentioned that i have a salaried account with ICICI.

To this email i had received the reply as mentioned below::
>From ACCOUNT MANAGER Subject : RE:'ICICICARE=[protected]' Fund Transfer Date : 08/04/2011
Greetings from ICICI Bank.

We have revised our schedule of charges and the charges on NEFT transactions are applicable from February 14,2011 which is Rs. 5 plus applicable service tax.
We look forward to more opportunities to be of service to you.
Sincerely,

Shabana Shaikh
Account Manager
ICICI Bank Limited


"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"


"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."


Do you still feel i should submit any document and go ahead with this bank??? Please clarify my doubt that even if i had mentioned tthat i have salaried account with ICICI why i received this kind of reply.

Awaiting a quick reply so that i can take necessary action.

-Thanks,
Puja.


-----Reply Separator-------Dear Ms. Giri,


We understand your concern.

We will be able to action on the charges reversal based on the Account status. If the Account status is changed to exempted list than we will be able to process the request for the charges reversal.

However, request you to submit the relevant documents as communicated by Bank official at the branch to modify Salary status code.

We tried to contact you on the mobile number on July 29, 2011 at 4:25 p.m., however we could not establish a contact.
Please provide us with your alternate contact number along with preferred time ( between 7:00 a.m. to 7:30 p.m.) of contact for quicker resolution.
We look forward for your co-operation in helping us serve you better.

Sincerely,

Prasanna Lakshmi
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."





-----Original Message-----

HI..I will submit the form .. provided the money [i have paid in various transactions as normal account till now] will be refunded back to my account. Other wise a big no from my side. If its okay with the back you are most welcome. if not.. kindly reply i will then change my salaried account to some other bank. Thanks!!!

-----Reply Separator-------Dear Ms. Giri,

We value your relationship with ICICI Bank.

According to Service Reference Number SR[protected], we understand that our official has contacted you and you have agreed to submit the status code updation form.

We are looking forward to your co-operation and assuring you the best of our services.

Sincerely,

Swapna P
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."


-----Original Message-----


yeah i do have received the call... but have already told the representative that it is not my mistake that my account status code is not updated in your bank..i am not going to submit any document as it is totally bank's mistake.

very sorry to inform you but i would like to change my salaried account from ICICI to other back as i am very unhappy with ICICI.

This is not just the matter that i am paying rs 5.00 or so for NEFT transactions.. but its really hard to believe that a bank which says we are very concerned about its customer does such mean things.. its really a poor bank and has poor service.

-----Reply Separator-------Dear Ms. Giri,


We value your relationship with ICICI Bank.

According to Service Reference Number SR[protected], we understand that our branch official has contacted you and informed to submit a request letter for status code updation at the branch.

We are looking forward to your co-operation and assuring you the best of our services

Sincerely,

Swapna P
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."




-----Original Message-----

Are these charges applicable on salaried account as well. If yes then, better i would like to switch my salaried account to some other bank because they are not charging anything like this.

To,
The ICICI Bank Limited
Credit Card Division
Regd Office: “Landmark”
Race Course Circle
Vadodara 390007
India.

Sub: Credit Card No: [protected] in the name of Anand Singh Chauhan.

Re: Your Letter dated 30/07/2011 under reference no:[protected]

Sir,

It is very surprising to receive the above referred letter wherein the bank asking for Lien marked on my bank account towards unpaid outstanding dues on my credit card. Under this context I would like to draw your serious note on the following facts:-

1) That the above referred Credit card was SETTLED by me on 27th of August’2009 and full and final payment of Rs.10,000/- (Rupees Ten Thousand only) in cash was made.
2) That the Settlement letter bearing reference no: ICEASKOL/082009/11361/1 dated 27th August’2209 and the Payment Receipt bearing no: 9001245 for the said sum of Rs.10,000/- dated 27th August’2009 was received by me.
3) That in-spite of the Full and Final Settlement of the card several phone calls claiming to be attached with your bank frequently called upon me asking for the payment which I had already made.
4) That in the month of January’2010 I personally went to your Kolkata office situated at 2, Upper Wood Street and produced the original copy of all the documents related to the said settlement and the same was confirmed to be ok by your officer concern.
5) That I am in receipt of a Demand Legal Notice from one Mr. Ananda Basu Advocate dated 27th April’2011 asking to pay a sum of Rs.29,910.34 as current outstanding on my said card.

In reference to the same I would appeal you to take serious and immediate action to stop threats and harassments failing to which I shall be bound to take harsh legal action against your bank.


Anand Singh Chauhan
Kolkata
Dated: 4th August’2011.

I am a holder of SBI ATM CUM DEBIT CARD HOLDER and happened to be admitted to the hospital on the premises of where ICICI BANK has a branch, On the evening of 3rd august i was discharged and in order to pay the bill of the hospital, i utilized the services of the said bank for withdrawal of money, Since i needed Rs 15000 i inserted the card for the said amount and the request was rejected because i was unaware that the cash limit for withdrawal was Rs 10000/ only, Subsequently , i was able to withdraw Rs 10000/ for which i got a valid print out and my card. After 5 min or so i again withdrew Rs 5000/ for which i received a valid transaction receipt and the cash . But my ATM CARD was not ejected !
Hence the approached the Customer care Manager and explained to him the above said transactions. I showed him the valid transaction printout and asked for a remedy.
The response given was that they were helpless in this matter and insisted that i approach my parent Bank for lodging a complaint in this matter. Further, i requested the bank to at least acknowledge in writing as to the possible reason for non ejection of my card even after successful withdrawal of cash with valid receipt!
I even insisted on signing on any document they may feel necessary to fulfill their part of obligation. They simply refused to do the needful.
Therefore , sir, what can i do in this regard? I was also physically impaired for i had been just discharged from the hospital after a leg operation which will confine me to the bed for the next 14 days.
My complaint to your Forum is .
Can a Bank resort to such treatment as per rules ?
What remedy can i seek from my Parent Bank?
What if my Bank charges any money for replacement of my Card ?
And, what is the point in having access to any banks atm facility if this thing happens to others ?

IWENT TO ICICI ATM COUNTER TO WITHDRAW CASH ON KARANJ ROAD [ATM ID -SICW5064] ON 3-8-11 AT APPROX 11.00 AM I PRESS THE BUTTON TO WITHDRAWN FOR RS.10000.00 BUT THE TRANSACTION IS FAILED. . THEN I GO TO MY SBI SAVINGS ACCOUNT BRANCH MANGROL/MOTAMIYA. & FOUND MY A/C IS DEBITED BY RS. 10000.00. PLEASE HELP ME TO GET THE DEBIT AMOUNT FOR RS.10000.00 WHICH I DID NOT RECEIVED-

JATADHARI SINHA
A/C NO [protected]

I had issued a cheque no. 449897from my savings account no.[protected] on 19.02.07 for a sum of Rs 25000/-. Though the proceeds were debited from my savings A/c but the corresponding proceeds were not credited to the Metro housing Society's account.

This was revealed when I asked for refund from Housing Society. When Society informed that the credit against cheque no. 449897 has not been received than I asked for a certificate of transaction from ICICI Bank. After repeated follow up I was informed that the corresponding credit is lying in suspense account so no certificate can be given to me.

I asked for a refund of Rs 25000/- from ICICI along with the Fd interest. This interest is being denied to me along with Rs 25000/-. May I request for your kind intervention in this regard.

Regards - Dinkar Mangleek, House no. H-126, Block A, Ist Floor, Kilokari Village, New Delhi- 110014
[protected]

Hi,

Myself had purchased Two ICICI Tax saving Bonds-122001-TSB-one of Rs 5000/-each (other details mentioned below) which would had been redeemed on 23.01.2005. But due to change of address,till now we didn't collect the redemption amount.The updated address is also mentioned below.Please provide the amount as early as possible.

ICICI BOND DETAILS:
Tax Saving Bond-122001-TSB-one
Bond Holder no.[protected]
Certificate No.113295
No. of Bonds: TWO
Bond Numbers : 269384,269385
Date of Allotment : 23.01.2002
Redemption Date : 23.01.2005
Interest Rate 9.00%

ADDRESS:
DAKOJU SIVAPRASAD
Mechanical Manager,
H.no.1-11-200, Flat No.E-42, Majestic Mansion,
Shyamalal, Begumpet, Hyderabad
Andhra Pradesh-500016.

PHONE NUMBERS:[protected],[protected]
E-MAIL : manasa.[protected]@gmail.com

Respected Sir,

Sub. : Outstanding Overdues in my Account

Ref. : Account No. [protected]


This is to intimate to you that I have already paid the entire amount due of Rs. 35,586=00p cheque no. 730965 amount provided to me by your bank representative with the promise that there will be no outstanding amount to pay that is my future statement will reflect the zero balance.

Now in my great dismay when I have received my Statement Date Jul 23, 2011 with an outstanding amount of Rs. 112=86p which needs immediate justification.

Looking forward for this to be resolved by receiving a zero balance statement or a SMS intimation from your side at the earliest.

Otherwise I will not be liable to pay this amount and there will be no option left but to terminate my card within seven working days.

Thanks and Regards,

Sekhar Gaine
+[protected]
92/A, Shyambazar Street
Kolkata
Pin: 700 005
West Bengal

It is stated that undersigned were sanctioned home loan of Rs.10,00,000/- by the ICICI bank in June 2011. That Rs.5,500/- were charged as processing fee and 2400 TSR charges. Even prior to making payment of 2400 towards, I have categorically shared with bank representatives of the property documents. Later on, the Bank did not disburse the loan amount citing one reason or other and, finally, on 30.07.2011, one day before the execution of registration refused to give the loan. Thus, being aggrieved, I wish to recovery of Rs.7,700/- charges and Rs.25,000/- as damages for mental harassment and physical discomfort.
While I was assured that loan will be processed with-in 15-20 days of application, after 2 months of application submission, just one day prior to my last date of registration (this date for registration was originally fixed based on ICICI bank representative verbal commitment), bank personnel called to inform that loan can not be sanctioned. Thereby putting me in precarious position and severe mental agony.

Hello,

I had taken loan from ICICI bank in 2004 for a property in Indirapuram, Now I want to foreclose that loan account from my own pocket, The bank official is saying i need to pay the 2.24% foreclosure chages other than principal amount.

Is it justifiable?

Regards,

Hi Sir/Mam,

This is Shalini. I wanted to buy a iPhone from eBAY which costed Rs.14,500. So i traferred the money Rs.14,500 to owner SYED HAZI but he did not send any iphone to me. I complained to ICICI BANK but they did not take any action. I complained to Police also but no one gave me justice. Please help me with this issue and help me in getting back my money.

The fraud's details are:
Name : Syed Hazi
ICICI Account No :[protected]

Please help mam/sir.

Hi,

I did not take any loan from any company. i have applied for ICICI Creadit card and now they are saying that "As per CIBLE report you took some amount". Even my life i did not take any loans.

My PAN No:ATBPP1378A

Please give me guide how do i know who took this amount and i want to take legal action on them.

For any other calarificatin
Mobile: [protected]
Email: apps.[protected]@gmail.com