ICICI Bank Complaints & Reviews

Hi,

I am holding ICICI bank Credit Card. Everytime when i pay my bills , the amount get credited to the other Credit Card account which already been closed.

I wrote recuring mails to the ICICI Bank. They assure me, it would not happen again and the same transaction error happen everytime from them.

The Scene become worst when Telecaller from Mumbai give me call and talk scornfully to collect money.

Please advice

Rgds
Yogiraj

Dear Sir/Madam,

I have been using my ICICI credit card for the past 2yrs now and there was absolutely no problem at all, but in the month of November I make the payment by cheque but there was a problem in cheque so the cheque was returned and the interest for that also calculated. and just because of that my credit card was blocked. But after I have make the Amount Rs.12000.00 for the card to work again but it did not work even after 3 days. I am Prompt payer of Credit card payments. Kindly look into my past Records.I request you kindly r waive off the late payment fees of Rs.600 & the interest charges of Rs.2004.22.

I Again request you kindly look at this issue and help me in this regard.

Thanks

Sunil Kumar Sharma
ICICI Credit Card No. :-[protected]
Mobile No. :-+[protected]
Ajmer.

Dear Yogiraj,

We're sorry to hear about your experience.

Please write to us with your contact details and credit card number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Hi Ashish,

We are extremely sorry for the problem caused. We have noted your mobile number. We shall resolve the issue and get in touch with you.

Regards,
ICICI Bank Customer Service Team.

Issue solved

ICICI BANK ,Rembusment Account — ICICI BANK ,Rembusment Account

dear Sir,
this is Mohd.juned Khan.service officer C.G. state of VOLTAS Ltd. i applied for sallery and Rembusment Account in ICICI BANK Ltd.last 22 days. Now bank opened my sallery account, a/c [protected], after 15 days and conformed by SMS, but till date my Rembusment Account not open, i countunesly call to costumer care but no respounce, every time they give me a complent No.like 67095722, 67405494, 67595532, but no respounce, I persnaly visit many time at home branch of ICICI BANK CIVIL LINE RAIPUR, no body answered me. bank branch manager dont want to meet me, he says any time call costumer care . 30.05.2008 is my last date of cailming of my T.A D.A., i am losting my Rs-25000 INR.please sugges me waht i do.


JUNED KHAN
VOLTAS Ltd.
RAIPUR
[protected]

ICICI BANK LTD/Current Account — PF not recieved yet

dear sir
I (Gurdev Singh) resigned this company which is service provider to ICICI Bank Ltd on 31'st August, 2007.I have submitted my resignation letter & PF form before 4 months ago duly signed by my reporting manager Mr. Amit Sachdeva, Emp.Id.144677.But i have not recieved my PF amount or any reply
till date. Plz help me to get my Clearance & PF amount.

Thanks & regards
Gurdev Singh
I-solutions emp.id.-23888

ICICI — yet not recieved

i had submitted my pan card form on 09-JUL-2009 my application sr No.[protected] And my processing fee coupon No.[protected] but yet not recieved so kindly cheack where is problem and please send me as soon as possible i[censored] do so i will be very thankful to u

Hi,

We are sorry to hear about your experience. We have made a note of your A/c number & mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank/ Credit CARD — late payment and other charges

Hi
my name is Roshan Kumar.
ICICI Bank always charges me with Late Payment Charges, service charge, interest charge... they always send wrong bills just to haress me metally...

Hi,

We are sorry to hear about your experience. We have made a note of your credit card number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi Dinesh,

We are sorry to hear about your experience. We have made a note of your mobile number & account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

I am really making fool from this bank.

- First Card was wrong with no name whenever i open account
- 2ndly, whenever i complaint here then they support me many times and give good response.
- Now at last, they send me a new card with my name but dedcut a fee of 109Rs for new debit card?

What is this ?
Really embarrassing with me.

- Tell me where is my mistake?
- The bank executive did not clear about that new amount otherwise I would not allow to block the old card?
- I also got a sms that your XXXXX5954 card is blocked due to security reason?

What is this?

Really making fool?

[protected]

I am user of last 20years for State bank of india branch
- I change 2 times my debit card but they did not take any amount of new card instead of 50Rs/year Debit card rental fee but this ICICI takes 75Rs/year Debit card fee and now 109 for new.

Really really embarrassing !

ICICI Bank — freeze my salary account big amount

i apply for vertual card for my credit card bill. now i have to give them monthly emi of 4867rs per month.i m regular payer. due to some problum i was not able to give emi in few month in 2009.but after i was regular.
this month they freez my salary account 33000 around. when i asked.they told they will open my account soon.
this getting 10 days.i m not able to use my salary.i[censored] can do some thing please do something as soon as possible.



amber

Dear Amber,

We would be glad to help you with the inconvenience caused to you. Please email us your contact details at at [protected]@icicibank.com (Subject line: UID 424994).

Regards,
ICICI Customer Service Team

REGARDING FREEZING MY ACCOUNT WITHAUT ANY INTIMATION

sir this is to bring under you kind notice that my salary account[protected] in icici bank g.t. road branch is freezed withaut any intimation or any correspondence this is simply big harrasement and threat on my that i, m not able to withdraw any amount from my salary account when i clear all dues as per executive commitment account will be open affter payments, but still my account payments show zero balance .

my credit card ref. no. cc/[protected]/1009/140132 sattlement date 4 oct 2010

my contact no. [protected] ved parkash

mail id: vedparkesh.[protected]@idea.adityabirla.com





it is requested kindly favour me in this issue otherwise i, m gonna file case in consumer court and i will be not hassitating in filing complaint to RBI regarding this freezing account without any intimation,

Hi Amit,

We are sorry to hear about your experience. We have made a note of your account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hello,

My ICICI bank savings account is unused for last tow months. Last week on 29.11.2010 due to urgency i deposited a sum of rs. 5000 to that account. When i tryed to withdraw that money, the message i got from bank is your account is blocked and you cannot withdraw the money. For withdrwal i have to close my account. So on same day i close my account but till date i have not recieved my money. After that when i do enquiry with bank they are telling that they will send me DD, but when the don't know.
Now my question is if my account is blocked then why ICICI bank allow me to deposit that amount to my account. And when i will get that amount.????

Thanks,
Vaidehi Memane.
[protected].

Hi,

We are sorry for the problem caused to you. We have made a note of your mobile number and shall get in touch with you soon to resolve the matter.

Regards,
ICICI Bank Customer Service Team.

Even I am facing the same problem. i received the refund cheque from ICICI bank, but they putthe wrong bank name on cheque.
Now i am trying to reach Icici on that number and everytime I hear that phone no is invalid.

Pleas let me know if you found any laternative way to resolve the problem.

Jainendra
[protected]@gmail.com
[protected]

Today i.e. 20th May 20911, am able to contact with ICICI Bank Ltd., 26-28, Green Park Extension, New Delhi 110016 on his landline number[protected] & they informed me that as on date they have not despatched my payments cheque.

As per terms & conditions, they are lilable to pay us interest on principal amount, but they prepare these payment in back dated cheques & hold it with them.

Am request them for intrest on this principal amount, but they refuse to do it.

Who is responsible for these delays ???

if they kept hold these payment with them, they are liable to pay interest to accountee. Request to take up necessary action againt bank and instruct them to release payment with interest.

Don't know, how many payments against DDA applications pending with them and why not they despatch it timely.

Thanks & regards,
Neelam Khatri

Hi,

We are sorry to hear about your experience.We have made a note of your email id.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi Jainendra,

We regret the problem caused to you. We have made a note of your mobile number & email id. Our executive will get in touch with you at the earliest to resolve your issue.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience.We have made a note of your email id. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We regret the problem caused to you . We have made a note of your account number and have escalated your issue to the concerned department.Our customer care executive shall get in touch with you to solve the matter.

Regards,
ICICI Bank Customer Service Team.

Hi,

We tried emailing you but the sending failed. We request you to please email us your contact details at [protected]@icicibank.com and we'll get back to you soon. Kindly refer '1735988' in the subject line.

Regards,
ICICI Bank Customer Service Team.

Yes, this bank is totally unjustified in the way they take away our funds from our savings accounts. Over the years, ICIC bank has taken away thousands of my money in the name of "non-maintence of minimum balance." Today I had an amount of Rs.2300 that came in for an emergency purpose. But the bank has mercilessly, unfairly taken away all the amount and has left me with '0' balance. How ridiculous it is! I am sure, the reserve bank of India does not approve of all this. I wonder, how can the bank charge us for not keeping our money in the bank! After all it is our money that the bank gets to use for their business! I hope, the Reserve Bank of India would soon intervene and help all the public get back their amount that has been unfairly taken away by banks like ICICI. Why is our nation India like this? This is becoming a place only for the rich and not the poor! Banks give billions of rupees loans to rich corporates and let them escape without paying, but shifts the burden on the laymen and people in the grassroots level. God have mercy on our nation!

By placing my above complaint in response to Mukesh_chawla20, Of course, I am NOT endorsing the title given by Mukesh_chawla20 in the complaint given by him/her.

Regards,
Good Times Holidays & Adventure (India)
902, Joshi Lane, Near Chhappar Wala Chok
Desh bandhu Gupta road, Karol Bagh, 110005, India
+91 [protected] +91 [protected] I
LL:[protected] Email: [protected]@gmail.com
www.goodtimesholidays.info

Hi Ajay,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter.Kindly refer "1724853" in the subject line.

Regards,
ICICI Bank Customer Service Team.

I already raised complaint, but there is no satisfactory response from your end. Anyways you can reach me at [protected]@rediffmail.com.

I feel with growth in size, ICICI is not providing Customer Service and not bothered about customers.

Regards
Ajay.

ICICI has not cared to contact till time. This shows there customer service.
Regards
Ajay

Dear All,
Till date ICICI has not contacted. It shows ICICI Bank's customer service.
Its very unfortunate leading Private bank acting in such a manner.

Regards
Ajay

Dear Mr. Kocheta,

We understand that our official have contacted you and adviced you on further course of action.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Kocheta,

We understand that our official have contacted you and adviced you on further course of action.

Regards,
ICICI Bank Customer Service Team

MY NAME IS PARITOSH RAJPUT LIVING IN MUMBAI
I HAD TAKEN ICICI SUPER PINNACLE POLICY ON[protected] AND MADE A PAYMENT OF RS 50000 .AFTER RECEIVING THE POLICY I UNDERSTOOD I WAS NOT THE SAME THING TERMS AND CONDITION WHICH WAS TOLD 2 ME BEFORE SO I DECIED 2 OPT 4 A FREE LOOK THAT MEANS RETURN THE POLICY WITH IN 15 DAYS OF ISSUE
SO I WENT 2 MULUND BRANCH 2 SUBMIT POLICY ON[protected].THEY ASSURED ME THE PAYMENT WITHIN 7 DAYS.TILL NOW I HAD NOT RECEIVED ANY PAYMENT I WENT 2 MULUND BRANCH 2 ASK THEM ABOUT THIS THEY TOLD ME THEY HAD NOT RECEIVED ANY POLICY FROM ME AND THE POLICY IS IN INFORCE AS ON TODAY
KINDLY HELP ME OUT OF THIS AS I AM IN NEED OF MONEY MY MOBILE NO IS [protected] MY EMAIL ID IS paritosh.[protected]@gmail.com

been 4 days complained in 10 online forums ...icici phone banking customer service ...sent 2 emails to icici...had a talk with deputy branch manager (kaushal kumar) minto park branch ...after so much complains also didnt get my reversal which icici charged me on[protected] under the name of mab which should have been 350rs+service tax not 1000s which they are charging me on acc[protected]

got charged 7times in this 4 days :(

ICICI/Home loan — Non returning of original home documents

Respected sir/madam
i mahaboob pasha s/o late abdul jaleel complaining about the subject to the company.
as i know that my father Abdul jaleel(A.G.M)Bescom had applied an application for home loan in your bank for Rs.seven lakhs and company had sanctioned Rs.six lakhs sixty thousand, and my father had nearly paid an amount of one lakh eighty thousand rupees to the bank throuhg EMI.but unfortunately he(First applicant) had died in an accident in the year 2005 of sep 23rd, there after my mother(Second applicant) had also died on 25th sep of 2005.afterwards we no source of income to repay the extent amount of loan to the bank.After enquiring the loan documents we have found that the extent principal amount of loan will be recovered from the insyurance company and we have asked the bank officails about this they also replied the same.and we take nearly six months to produce Gov documents and submitted inthe shimoga ICICI.
But nearly two and half year had left no one of the bank officials had taken the responsibilities and did not return the original documents to us .So i kindly request in you to return the original documents as early as possible at your convienience and oblige.
Thanking you.
i am sending the loan details to you.
Application number:-[protected].
File number:-[protected].
LAN number:-LBHAS[protected].
Loan amount sanctioned:-Rs.6, 61, 000/-
Paid amount:-Rs.1, 88, 148/-
year of sanction:-2003
loan agency:-Ashiyana home finance, Hassan, KArnataka
my contact:-[protected], e-mail id:[protected]@yahoo.com

Your's faithfully
Mahaboob pasha.

ICICI Home Finance — return of original documents

non-return of original documents. paid balance amount of Rs. 1, 90, 037 on 14.11.2008 at ICICI Bank, Begumpet, Hyderabad, A.P. vide Receipt No.[protected]. My mobile No. [protected]. no action taken in returning my papers. almost one month passed. I am informed that I will get paperswithin 21 days.

My home loan A/C No LB FER [protected], I repay instalment each month regularly since 2003. But uptill now no statement has been recd uptill now, which I know balance amt of loan. So kindly send me detail of my account.

ICICI Bank Limited — EPS not returned by ICICI Bank

Dear Concerned

I was the emp of ICICI Bank from the year Jun2006 to Jun 2008. Its been almost 1.5 years i have left the org and till now i have not received by PF. When inquired from ICICI people they said my salary account had been closed and Regional provident fund office in Mumbai had not received my cheque back. As they were saying they had submitted the cheque in my account, and it was returned because of account closure on 31/7/2009.

Now i have given them my latest account no as required by them and now they are saying first they will receive the old cheque which they havent received till now and then they will issue me the new cheque and will lodge in my new account no.

They are just harassing me as how it is possible that since 31/7/09 they have not received the cheque.

Request you to intervene into the matter as with your timely help i will receive my hard earned money.

Regards
Nikhil
[protected]

CURRICULAM VITE


Name SWAPAN KUMAR BISWAS



Father’s Name Ashoke kumar Biswas



Date of Birth 28 / 10 / 1987


Permanent Address Basirhat Mirzapur Near- D P Nanda House
Po-Basirhat College
Dist-24pgs(N)
Pin-743412




Local Address C/o- Dipak Biswas
Madhyam Gram Vivekananda Nagar
Near Sishu Uddyan
Kolkata-700129



Sex Male




Contact No [protected]



E-Mail [protected]@yahoo.com



Nationality Indian


Religion Hindu



Caste General


Language Known Bengali, Hindi & English



Educational Qualification

Examination passed Board / University Year Of Passing Marks
MADHYAMIK W.B.B.S.E 2003 514
H..S W.B.C.H.S.E. 2005 450
B.A C.U. 2008 580


Hobbies cricket & Football


Computer Qualification MS Word, Excel & Internet

Working Experience September 2007
ICICI BANK LTD.
SALT LAKE SEC II Branch
As a SE
Selling Current A/C

September 2008
ICICI BANK LTD
GARIAHAT Branch
As a BSSE
Selling current A/C
&
Customer care

Declaration: I do hereby declare that the above statement are true and correct to the best of my knowledge.


Place:


Date ______________________________

ICICI/Home loan — joint names appearing in loan statement

LOAN HAS BEEN AVAILED MY ME AND THE SAME HAS BEEN SANCTIONED ON THE CREDIANTIALS OF MY DOCUMETATION AND SINCE MY WIFE IS AN HOUSE WIFE AND AN NON EARNING MEMBER HER NAME TOO HAS BEEN INCLEDED IN THE LOAN AGREEMENT

HENCE ONLY MY NAME ONLY SHOULD APPER IN THE DOCUMENTS FOR ALL LEGAL PURPOSE

NO [protected]

Dear Mr. Reddy,

We are the customer service team of ICICI Bank.
We will contact you and address your query.

Regards,
ICICI Customer Service Team.

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number & email id. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

My name is Chamarty Viswanadham, aged 45 years, working as Senior Manager in Rashtriya Ispat Nigam Limited, Visakhapatnam Steel Plant, Visakhapatnam (Mobile No.[protected], [protected]) residing at the above given address.

M/s ICICI Housing Finance Corporation Limited (ICICIHFCL), 101-A, 1st Floor, 10-1-43, Siripuram Fort, CBM Compound, Visakhapatnam – 530 003 sanctioned a loan of Rs.235000/- upon executing an agreement bearing file No. No.[protected], dated 15/03/2003 for take over of loan from M/s Housing Development Finance Corporation. M/s ICICI Bank fixed the repayment schedule of the loan in 48 equal month installments (EMIs) of Rs.5765/- starting from 07/05/2003 to 07/05/2007. M/s ICICI Bank disbursed the loan of Rs.234681/- by deducting pre-EMI interest of Rs.319/- from loan amount of Rs.235000/- by way of cheque No.612144, dated 25/03/2003 in favour of M/s HDFC, Visakhapatnam.

In connection to this loan transaction towards security, ICICIHFCL demanded me to deposit the Original Property Documents in respect of property situated at Plot No.41, Netaji Nagar, Bommuru, Rajahmundry – 533101, East Godavari District, Andhra Pradesh. Accordingly I have deposited the following documents after receiving acknowledgement from Shri DVK Madhav, Relationship Officer of ICICIHFCL on 08/09/2003.

(a) Sale Deed No.42/95, Dated 19/05/1995
(b) Link Sale Deed No.7341/83, dated 06/08/1983
(c) Encumbrance Certificate No.493/99, dated 13/04/1999
(d) Encumbrance Certificate No.3541/99, dated 15/04/1999



For initial two years, I have paid loan amount by way of post dated cheques in favour of M/s ICICIHFCL, Visakhapatnam. Later, I was asked to give posted cheques in favour of ICICI Bank Limited (ICICIBL), Visakhapatnam. I have repaid entire loan amount promptly in 48 installments as fixed in the agreement to ICICIHFCL/ICICIBL on 07/04/2007. Then I have demanded the ICICIHFCL/ICICIBL for returning of Original Property Documents. I have sent several reminders to the Bank.

I have filed a case against ICICI Bank Limited in District Consumer Forum, Visakhapatnam and also made an appeal on the verdict of District Consumer Forum in AP State Consumer Disputes Redressal Commission (APSCDRC), Hyderbad. However, ICICI Bank Limited does not bother to comply with the verdict given by APCDRC, Hyderabad. (Copy of judgments of District Forum & APSCDRC are attached herewith)

The matter was also taken up through National Housing Bank, Mumbai for returning the documents by ICICIHFCL/ICICIBL. There was no reply from NHB or ICICIHFCL/ICICIBL till date.

ICICIHFCL/ICICIBL does not furnish details as regarding where, when, how and in which circumstances the original documents are lost/misplaced. Since beginning of informing the non-tractability of documents in 2007, ICICIHFCL/ICICIBL is asking me for giving consent for obtaining certified duplicate copies of the documents. If the original documents are destroyed due to the reasons such as fire, floods, etc and cannot be traced back under any circumstances, then the question of certified duplicate copies will arise. If the ICICIHFCL/ICICIBL misplaced the original documents or delivered wrongly to a third party, the question of certified duplicate copies will not arise and the ICICIHFCL/ICICIBL is responsible for locating and delivering the documents to me. For the past four and half years, though the matter was taken up in several ways, but the ICICIHFCL/ICICIBL failed to bring out such reasons for loss/misplacement of original documents and circumstances under which original documents lost/misplaced to the my notice immediately and no supporting evidence like extracts of registers, etc was provided by ICICIHFCL/ICICIBL to me.

If the ICICIHFCL/ICICIBL really misplaced original documents in their office, the ICICIHFCL/ICICIBL could have tracked the same down by obtaining the services of independent professional investigators, like chartered accountants etc. ICICIHFCL/ICICIBL neither made any such efforts in the past three and half years nor provided any evidence to me in respect of such efforts made by the ICICIHFCL/ICICIBL.

As aforesaid, since beginning ICICIHFCL/ICICIBL is showing very much interest to obtain the certified duplicate copies of documents, but does not paying any interest for tracing the original documents. The reason might be that once the original documents are recreated, the ICICIHFCL/ICICIBL may definitely avoid its responsibility of tracing back the original documents and delivery of the same to me as well as the loss that may be caused due to me because of misuse of original documents by third parties. In such circumstances, ICICIHFCL/ICICIBL has to establish by way of report of an independent professional investigator that the all documents in their office are verified and my original documents cannot be traced.

Further the behaviour of ICICIHFCL/ICICIBL not responding to the request of the undersigned to furnish evidence of records maintained for recording the movements of original property documents, etc is giving thought that some fraud is going on.

The original property documents and its original link documents are always essential for any future transaction by me. Whenever I try to transact with the property in any manner, certainly the original documents are very much essential and everybody who wants to transact with I will definitely ask for original documents. The loss of such original documents due to careless and negligence on the part of ICICIHFCL/ICICIBL will not solve the future problems that will arise to me. The certified duplicate copies of documents obtained by the ICICIHFCL/ICICIBL cannot be as good as original documents.

Nobody will come forward to do any transaction with the property without original documents. Even if anybody comes forward for transacting with the property, he will take the undue advantage of non-availability of original documents (or certified duplicate copies) with me by paying lesser value for the property. So the loss of original documents is huge irreparable loss not only to me but also to his heirs or successors.

As you are aware that in Satyam Fraud case from news papers and other media. There may be every chance of misuse of original property documents by the ICICIHFCL/ICICIBL for creating fictitious entries in their books of accounts to show more advances, if ICICIHFCL/ICICIBL are allowed to obtain the certified duplicate copies the property documents without proper reason. In such circumstances, the undersigned may have to face a lot of troubles.

Hi Pashupati,

We are sorry for the inconvenience caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the issue. Kindly refer "1716144" in the subject line.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank Credit Card — Harassment by ICICI Bank Collections Department

This is with regards to my credit card from ICIC Bank. I have called them repeatedly to request for a settlement on this card howver they don't seem to understand. I have an outstanding of 98000 in the card. I can only pay 25000 and close this card. I am about to leave the country for a very long time. I being a good citizen called them and informed them that I can pay 25000 and settle the card as I am going out of the country. I could have just gone abroad without paying anything and they could have done nothing about it. However I chose to settle the account but they are asking for 90000 which doesn't make sense because the outstanding itself is 98000 and settlement amount cannot be so close to the actual amount and the second reason is I dont have that much fundsd. I am not interested ini any installments with this bank. I am going to pay 25000 and if the bank doesn't take it then I will go out of the country without paying. I am continously harrassed by the collections department. Kindly get one of the managers to take 25000 from me and settle my account.

Dear Mr. Dasgupta,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service – Credit Card’. Request you to provide the relevant details of your card, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank