ICICI Bank Complaints & Reviews

Hi Soumik,

We are sorry to hear about your experience.We have made note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Totally agree with you. I had a similar experience. ICICI is the worst bank ever.

Hi,

Is there any particular complaint that you have against our services? Please email them to us along with your contact details at [protected]@icicibank.com and we will get back to you at the earliest to resolve the matter at hand. Kindly refer "1425862" in the subject line.

Regards,
ICICI Bank Customer Service Team.

This is a common grievance with all ICICI customers. The bank's policy is to squeeze customers. All o[censored]s will agree that interest rates are going up. Bank is an institution and customers are individuals. How can the Bank expect customers to continue to pay their EMIs even after 10 years / 15 years of retirement ? One can also see more than 50% of the complaints about home loans belong to ICICI. It is high time that RBI step in and instruct the bank to follow customer oriented approach.

The response by ICICI Customer Service Team is "We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest. ". Ultimately, they will come back to you and say please either increase your EMI amount (by producing lot of documents to prove that you have the capacity to pay the increased amount) or you make some part payment. If this can be done why we should take loan from bank ?

Hi Amit,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

ICICI contacted my today, and asked my email id telling me they will respond there.
I am not too hopefull either that this will do any good to me.

They want the issue to be moved out of this forum. They will not give you any solution other than what I have quoted above.

Sir,
I was alloted a credit card by icici bank in the 2005...every thing went fine for approx 2 years but the high interest rate (5-6%)p.m. and unusual fines on the withdrawn amount forced me to opt for an amicable settlement.The person who used to collect money from me offered me a two shot payment option and Rs 55000 was fixed as the settlement amount.Sir,I do not have any inkling regarding a so called settlement letter from the bank.I paid Rs 25000 as first installement on 27/02/2007.By and by I came to know that i should demand a settlement letter.So when the next time the collector came to collect the 2nd installement (Full and Final) I insisted on the settlement letter.He assured me by writing on the 2nd cash receipt "Full and Final & due settlement letter",this was enough proof for me to show to the bank if need be.I was taken aback when suddenly on the 15th of Nov 2010 I received a call that an amount was due on my credit card.I am a housewife looking after my mother-in-law who is 98 yrs and I just cant take this kind of harassment.Please help me out. I can send you the copies of the cash receipts.Thanks..Sangita Agarwal

Hi Sangita,

We are sorry to hear about all the grievances you have for our banking services. We would like to take this opportunity to resolve all the complaints you have. Please email us your contact details at [protected]@icicibank.com and we will get back to you at the earliest to make sure the necessary action is taken. Kindly refer "882712" in the subject line.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — Wrong transactions and interests on my Credit Card

I was using ICICI bank credit card in Hydrabad. I am very much fedup with their services.
Issue date : 02/2007 and expire date : 02/2011.
Card Number : [protected]
Holder Name - Minakshi Arora

I spoke to custmer care so many times but still I haven't got my credit card statement and tey are putting interest again and again with late fee. I don't know why they are not giving intimation to customer. one day one wrong transaction was done in my card, and I spoke to customer care again and again to reverse that amount, but they were not listening and not reveresed the amount 400. then I told them I'll never use your card. and I faxed them the same detail to reverse the amount and close my card. They didin't closed and putting interest on it. Now that amount is around 14K and they have putted my name in CIBIL list. Now I am suffering because of ICICI bank credit card. This is my very bad experience with ICICI bank. I'll never use their card in future or I'll never suggest others to do the same.

Thanks
Minakshi Arora.

Yes, I agree. Please do the needfull.

My ATM Card is not activated till now.Please arrange to activate it.
A/C No.-[protected], Branch code-655
Card No.- [protected]

Hi,

We are sorry to hear about your experience.We have made note of your credit card number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi ICICI Bank,

Today I mailed to "[protected]@icicibank.com" and CEO Mr Kamath and Chanda Kochhar.

This is on behalf of my wife:

"This is Minakshi Arora. I was using ICICI bank credit card, when I was in Hyderabad.
Card Number - [protected], Issue Date - 02/2007 and Expiry Date - 02/2011

I have complete statement details with me from Oct-2007 to till date. It says I should pay 600 + 400 INR for settlement and closing this credit card. I called so many times to customer care for closing the account but again and again they were trying to befool us and I told them why are you doing autodebiting the amount from my ICICI bank account without my permission. Still they were doing the same.If you see the satement june 2008, they started auto debit payment from my account till may 2009. If you see the complete statement from oct 2007 to Sep 2008 I have done complete payment. and In May 2009 the total amount due is 600 Rs. Only that is just because of your interest and service tax. Whatever I purchased from ICICI credit card I have done the full payment. From June ICICI had started again autodebit payment but this time they got ZERO and they started Auto Debit return fee 250 + 75. Just because of these charges now the bill amount is 14 K. I spoke to customer care so many time, why they didn't do their job. Just because of them I am suffering today. Its Ridiculous... I'll never use ICICI bank account and credit card and never suggest to any other person to take it.

Request you to please close this card ASAP and do the needfull.

Till May 2009 the total amount due is 600 and late fee charges 400, I can give you. I have no problem in that. But please do the settlement and close the account.

Reason of closing Card is :
Their waste services and fedup with calling customer care again and again. I don't want to use ICICI card in future. When I spoke to senior guys in delhi for resolving this issue, they said 5000 otherwise customer care people do this. When I called to cutomer care, they are saying any where you can do the settlement and you have to pay 9000. WHY should I pay for their irresponsibility.

Dear Kamath Sir/ Chanda Mam,

I can pay the last total due amount 600 + Late fee charges 400 = 1000 Rs. ( May 2009 ). If you want I can send you the segregated list of credit card statement from Oct 2007 to till date, In you can see I have done full payment whatever I purchased with ICICI credit card.
Request you to please do the needful.
*[protected][protected][protected][protected][protected][protected]*

Dear Consumer Court,

Please do the needfull and remove her name from defaulter list. Today we are suffering just because o[censored]sing ICICI credit card. Its really very bad experiance with ICICI bank. I have seen so many compalints against ICICI online. They are befooling ICICI customer's and putting uncessaliry change on it.

Regards,
Amit

Hi Nivedita,

We tried contacting you but you were not reachable. Please email us your contact details at [protected]@icicibank.com & we'll in touch with you soon. Kindly refer "1424012" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi ICICI Bank,

Who will look into my matter. is this the way to handle the issues. ???????


Regards,
Amit Nanda
[protected]

Hi ICICI Bank,

I think I have to take some action for this.

Dear Sir/Madame,

My name is Mr. Saptadeep Das and I am a resident of Mira Road€, Mumbai. To start with, I have an elder brother, Mr Sagar Das, who owned a credit card with ICICI Bank. He perhaps used his credit card for 3 to 4 years after which he fell into some financial crisis and has been avoiding a total debt of around Rs.30, 000.00. He previously resided at C Wing, 704, Silver Oak, Opposite Kanakia Police Stn., Mira Road€.
He lived there for a few years with our parents and then shifted to B Wing 204, Silver Oak, Mira Road. Since then he has been living at another location near Vasai or Koperkhararne. I have been studying Business Law at IIPM in Pune.

ICICI Bank has since then started skiptracing and found that Sagar’s residential location is B204, Silver Oak, wherein only our aged parents have been living. They found out my Mother’s mobile no. from some source and she started getting numerous phone calls from your collection centers. She would receive calls from hundreds of different numbers. Such was the situation that they would get calls starting at 8am which lasted till 9pm. My father who is a cardio patient, tried speaking to the collectors and tell them that Sagar no longer lives at this resident and that they now have hardly any contact with him, but calls would never end. You can imagine the trauma that that have been going through since the past 1 year. Eventually they had no other resort but to keep the phone switched off most of the time.

Then came the most important turn in their elderly life. ICICI Bank had then started sending in people to the address and enquire about Sagar. Initially a young boy used to come and enquire about him. Even after telling him that Sagar no longer lives with them, he would appear appear once in every 3 to 4 days. Now, unlike a mobile phone, doors cannot be shut. After few weeks, ICICI Bank sent in a goon to recover money who would speak at the top of his voice standing at the entrance. Here, my father’s health starting deteroriating as he could take this no longer. They are highly respected members of the housing society and this caused them further embarrassment. This continued for another 4 to 5 weeks.

All this while, they have been asking to make a one time settlement amount of Rs.18, 000.00. ICICI Bank then sent in one of their most eligible goon to our house. His name is Dinesh Yadav, Phone# [protected]. He was one step ahead. He started abusing my parents using all kinds of filthy words that ICICI Bank might have taught him while training goons. Here my father had been taking medical help as his blood pressure level had gone awfully high. Incidentally, whenever I visited them, the goons have never come.

This awful goon of your’s starting abusing my parents to such an extent one day that my parent had to ask him and talk to them inside the house. He would still not budge and use all kinds of threating and threating words. At last, as no resort, my mother agreed to pay Rs.2000.00 (as that was the best she could afford). The goon then asked her to pay Rs. 500.00 extra as his commission, which too my mother paid. They were then off for about a couple of months. One weeks ago, he reappeared again, asking for more money. As I am to come down to Mumbai on this Sunday (24th Nov), she had asked him to come down on Monday so that he could talk to me.

Now as a business law practioner, I very well know credit collection policies in India. Now, as it goes, these are the practices that ICIC Bank has been following in this case.

*Revealed Sagar Das’ credit information to any third party that they spoke to, during skip tracing.
*Making calls incessantly to a personal mobile number which does not belong to the defaulter.
*Using abusing language while at the phone and harassing elderly people who are again third parties.
*Sending their collection agents at the residence of the defaulter’s parents and arguing to know the contact information of the defaulter.
*Sending in goons to the third parties residence and causing embarrassment by using load and abusive language.
*By using loud tone, entering the residence by force.
+Revealing the credit default information to the third party and asking for a payment in lieu of the defaulter.
*Asking for commission from third party.

Now, as the situation has gone too far, I will be reporting this issue to the local police and apprehend the goon who is supposed to visit our residence on Monday. If this continues now even on a single occasion, I will report this matter to the consumer forum and Mumbai Mirror branch, Borivali. A law suit will follow ICIC Bank after that, for which a minimum compensation of Rs.5 Lac will be asked for, for the harassment of a third party and Contempt of Honor. I have already discussed this situation with an advocate.

Thus, all that I would be instructing and warning ICICI Bank NOT TO DO is,

*Stop all phone calls to my parents phone number, which is, +91 [protected].
*When skip tracing, not to reveal anything about a default or your banks name.
*Stop sending collection agents and goons to a third parties residence.
*If possible, refund the money forcefully taken from my parent (third party).

I would thus request that this matter be looked into very seriously and action taken against law breakers. I would appreciate a response from your end within 24 hours, after which I would be forced to inform the Police and take stern action against a reputed bank of yours.

This would not stop you from contacting Sagar Das at any point of time. You can continue to pursue collection activities. I suppose you already have his cell phone no. which I am assuming is +91 [protected]. His DOB is 24th March’1982.

I would also appreciate if someone from your top and responsible management call me on +91 [protected] in between 3:30 pm to 7pm. I would be joining TCS at Airoli, as a Business Continuity Executive from Tuesday and might also be required to work in night shifts. Thus, all care must be taken that you call me at only the designated time.

Once again, I understand that you are pursuing collection activity of your debt owned, but you have not been right at any step of recently and adhering to any law and policy of Fair Debt Collectiuon Practices Act.

I hope you will take appropriate steps towards this and avoid a major disrepution of your Bank and inconvenience caused to us due to ICICI Bank.

Yours Faithfully,

Mr Saptadeep Das

Hi,

We regret the inconvenience caused. We have made a note of your loan account number. We will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team.

We are also facing same problem. Loan taken for 15 Years for 8.75 % & now after 3 years they claim 13 .25 % interest, So loan goes for 30 years which kill completly & hence decided to shift the loan to nationalised bank


Jitendra Madhukar Raut

[protected]

Failed transaction — Amt debited from bank but re credited after failed transaction

I booked one ticket from Mumbai to Nizamuddin for 11-05-10 vide transaction ID - [protected]. While finalizing the transaction the internet connection showed some hanging problem, Later I came to know from my bank records that amount of Rs 2305 has been debited but not recredited.

Pl arrange credit into my bank account

ICICI Bank — Online transaction not received

Hi,

I am Binoey Chacko Mathew.I made an online transfer on 24-7-10 of Rs 15000 from my Standard Chartered Account to ICICI account which has not come to my account till date.The RBI transaction code for the transfer is 74940760205061971757747.

Could some please look into this as soon as possible?

thanks,
Binoey

Hi Binoey,

We are the Customer Service Team at ICICI Bank. Please approach your respective bank regarding your complaint. We will extend our full co-operation and assistance.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience.We have made note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

I had contacted with ICICI branch lot time they were unable to re-solved the issue.
Do the need full immediatelty.

Thanks & Regards

Rajesh Gupta

Till now nobody has approched me regarding the same issue. This is really rediculous. All most all our friends say ICICI has a very bad customer service.
Try to prove that wrong...

Regards,
Rajesh
[protected]

Please resolve the issue.I had contacted with BSNL and they had confirmed the payment of Rs. 568 not received till date.

TILL DATE NO RESPONSE FROM ICICI BANK SIDE
I HAD TRIED A LOT BUT GETTING NO RESULT

IT's to suprised for ICICI Response poor approch to solve the on line failure.
TILL DATE NO RESPONSE FROM ICICI BANK SIDE
I HAD TRIED A LOT BUT GETTING NO RESULT

once again i am posting failure details,
Requesting to ICICI concern please look in to such a long issue problem to reslove without further delay.

Note- Dear My all friends my exp. that do not open any type of account with ICICI bank.

Regards
Rajesh gupta
Mob-[protected]

Subject: Refund of recharge amount
I have made a recharge of Rs.574 BSNL on 02/03/2013. But the transaction got failed and the money was also not refunded back to my ICICI a/c.

Please find the below deatils:
Mobile No. [protected]
Receipt No. [protected]
Transaction no. TXE[protected]
Bill Amt. Rs.574/-

P.S: Please resolve this issue ASAP.

Hi This is Mallikarjuna, I also same problem with this...

Please help for this how do i get back my money...

ICICI Bank - ON LINE TRANSACTION FAILED AMOUNT DEBITED FROM

I had made a on-line transaction for airtel bill on dated 0/06/2015 through ICICI Net banking.
Transaction Detailes:

Mobile No:+91 [protected]
Transaction ID:[protected]
Invoice No: No invoice
Account No:[protected]
Amount: Rs 537.00
Transaction Status;Failed
Transaction Date:05/06/2015

please solve this problem

banala sravankumar


ICICI Bank - ON LINE TRANSACTION FAILED AMOUNT DEBITED FROMmy acvount

I had made a on-line transaction for airtel bill on dated 05/06/2015 through ICICI Net banking towards paytm
Transaction Detailes:

Mobile No:+91 [protected]
Transaction ID:[protected]
Invoice No: No invoice
Account No:[protected]
Amount: Rs 537.00
Transaction Status;Failed
Transaction Date:05/06/2015

please solve this problem

Dear Mr. Sravankumar,

We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team

banala sravankumar


ICICI Bank - ON LINE TRANSACTION FAILED AMOUNT DEBITED FROM

I had made a on-line transaction for airtel bill on dated 0/06/2015 through ICICI Net banking.
Transaction Detailes:

Mobile No:+91 [protected]
Transaction ID:[protected]
Invoice No: No invoice
Account No:[protected]
Amount: Rs 537.00
Transaction Status;Failed
Transaction Date:05/06/2015

please solve this problem

Array

I had made online transaction with net banking for game legacy of discord furious wing with Google. My money is debit from my icici account and Google not confirm my order. I just got transaction I'd, transaction description from icici bank.
Date of order ;28/July/2017
Transaction I'd : SB49880
Also I send mail to icici bank and they give me transaction reference number which I already have. And they told me to ask biller but my order is not place so its not showing in order history in Google
Please help me.

i made an online transaction 7 days back to a friend through the google app "tez". Money got debitted from my account but wasnt deposited in benificiary's account. Reported the issue with UPI also through the same app. But, still, it is a pending issue showing there..if Bank could tell me how much time it will take to get this issue sorted, i will be thankful.
thankDeepika

Hi,

We are sorry to hear about your experience.We have made note of your phone number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

ICICI PRULIFE INSURANCE — DEDUCTION OF AMOUNT THOUGH INSURANCE IS NOT APPLICABLE

Re: REQUIRE ANSWER --YES OR NO FOR -ALL POLICIES Call ID # 32314423
From: ashok phalle <[protected]@yahoo.com> View Contact
To: ICICI Prudential Life Insurance Co. Ltd <[protected]@iciciprulife.com>
Cc: ASHOK GTL QATAR <ag.[protected]@chcfgp.com>; NITIN DESHPANDE ICICI PRULIFE PUNE <nitin.[protected]@iciciprulife.com>; ICICI--NITIN YAHOO DESHPANDE <[protected]@yahoo.com>; ICICI-PAYMENT1 <[protected]@iciciprulife.com>

2 Files Download All
[protected]Ashok Guruling Phalle-2011.pdf (79KB);[protected]Ashok Guruling Phalle-2010.pdf (79KB)


[protected][protected][protected][protected]

DEAR MADAM,

FOR REMAINING TWO YEARS INSURANCE IS NOT CONSIDERED THEN WHY ICICI DEDUCTING THESE MY AMOUNT .

EXAMPLE--FOR

FROM JAN 2010 TO DEC 2010 -
A) CRITICAL ILLNESS CHARGES--RS. 1602/--
B) MORALITY CHARGES-- RS. 1178/-

TOTAL CHARGES ==RS. 2780/-

I HAVE TOTAL SIX NOS . OF SUCH POLICIES ( LEAVING TWO NOS POLICIES -LIFE PENSION & PREMIMUM LIFE GOLD)

MEANS PER YEAR YOU ARE TAKING 2780 * 6== RS. 16680/-

WHY YOU ARE CUTTING THESE CHARGES IF YOU ARE NOT APPLYING INSURANCE
A) CRITICAL ILLNESS CHARGES----
B) MORALITY CHARGES--

REQUIRE THIS AMOUNT BACK TO ME--- .


LifeTime 03161727 InForce 29/09/[protected] Fund Value
LifeTime 02972987 InForce 20/07/[protected] Fund Value
LifeTime 02972986 InForce 20/07/[protected] Fund Value
LifeTime 02972916 InForce 20/07/[protected] Fund Value
LifeTime 02972985 InForce 20/07/[protected] Fund Value
PremierLife Gold 05763361 InForce 06/08/[protected] Fund Value


THANKS
ASHOK
QATAR

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter.Kindly refer "1399905" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Thanks for reverting here,

Have mailed the required details to [protected]@icicibank.com

Look forward to resolve the issue.

Sahana

Hi Team,

When paying credit card bill using debit card amount debited twice.

Dear Sir,
Please share us your contact number so we can resolve ur issues.

Best regards,
ICICI Bank

I have made purchase throught icici credit card on 22 SEP 2021 only once price 1890 and I have cleared my outstanding bill only 29 SEP 2021 suddenly after Oct 4 it was showing me 2 time 22 sep 2021 1890 is debited.it was showing me to pay the amount . I have made purchase only 1 time but it has been debited twice I have even contact shop keeper where I have purchase but they are telling they have received payment only once. This was really quiet surprising issue. How can amount will be debited twice for single transaction. When I have contaced customer care no one is responding properly. I don't know how to resolve this. But paying twice is not at all reasonable

Hi Ashish,

We regret the inconvenience caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter.Kindly refer "1398779" in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi Dilip,

We are sorry to hear about your experience.We have made note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

ICICI Credit Card — abusing over telephone

due to chq bounce use very veryn abusive lkanguages over phone today at me and at my residence to my old mother from icici bank(number:- [protected])

amitabha chatterjee
[protected]

SIR u sent me FAKE bill againt my credit card . u cancell my card . contact with me ([protected]) SOLV MY PROBLEM

icici credit card department — FAKE BILL SENT BY YOU

SIR FAKE BILL IS SENT BY U . U R RESPONSIBLE FOR ANY DELAY OF PAYMENT .CONTACT ME [protected] .CUST ID :4685908

ICICI Credit Card Department — FAKE BILL SENT BY YOU

Sir,
ur depp. sent me fake bill . i wrote a letter against FAKE bill but no action take place. i cant give ur bill which u sent me with late charge, because fault is ur end .u are responsible for any type of delay of bill. contact me [protected]

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter.Kindly refer "1391912" in the subject line.

Regards,
ICICI Bank Customer Service Team.

HI VIMAL,

Go file a complaint against those guys & icici bank in police station about harrasment to u and ur family & talk to a lawyer and file a case against them, then this bank people will become so sweet & customer service oriented trust me u will see thier true colours ..!

-Navin Pujari

Hi,

We are sorry to hear about your experience.We have made note of your account number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi Rajani,

We are sorry to hear about your experience.We have made note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We understand that our Customer Care official is already in touch with you. The team is working towards providing the resolution on priority. We will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team.

----- Forwarded Message ----
From: s c <[protected]@yahoo.com>
To: govindaraj.[protected]@icicibank.com
Sent: Friday, October 10, 2008 11:56:22 AM
Subject: Fw: Request to refund my amount

Dear Sir,

I Kindly request to refund my amount.
Kindly do needful.

Regards,
M.Suresh Chandar
[protected]
Dear Sir,

I send the mail on last friday still no response from customer care department.Kindly reqest to refund my amount.

Regards,
M.Suresh Chandar

----- Forwarded Message ----
From: s c <[protected]@yahoo.com>
To: [protected]@icicibank.com
Sent: Friday, October 3, 2008 8:20:05 PM
Subject: Request to refund my amount

From
M.Suresh Chandar
No.7/247B, Second St,
Kamaraj Nagar,
Thorapadi,
Vellore-632002
Cell.No. [protected] / [protected]

To
The Manager,
ICICI Bank Customer Care,

Dear Sir,

Name: M.Suresh Chandar
Credit Card No: [protected]

In my credit card i taken Health Insurance policy and I cancel the Lombard Policy. So i have to pay Outstanding amount but i am very poor and poor family .So i gave the request to Ms.Priya ICICI Coimbatore from Legal Dept. So i go to settlement with 2 installment of 9000 Rs.
First instalment i paid Rs.4000 and after remaining within payment without my knowledge in credit card section automatically debit 24/09/2008 Rs.11367. So please kindly refund my amount Rs.11367 and my cancellation refund amount 567 Rs also cannot reach me.
I compliant 100 times in customer care so my telephone bill only raised. So in ICICI bank very very worst Response. Kindly request to take action and refund my amount.

Kindly do needful.

Thanks & Regards,
M.Suresh chandar.

Dear sir,
Time and again with me same thing is happening
I have recievd today u r card bill of amount 11010.39 rs
in this privious balance of 6939.63 shown
but i have not recieved this statement of 6939.63 rs
this unnessasory cause me to put late payment fee of 850 rs
before this also three four time same thing happen
sir i am really amazed why company is doing with me
pl. do need ful and revert urgently

Dear Mr. Phadke,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of the credit card, along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

I have a credit card of ICICI Bank, I used it in a transaction and paid such amount on time except the Interest and Service tax due to misunderstanding which was only Rs. 297/=, but now for such tiny amount, bank has been debited my account by Rs. 11925/=. You are therefore, requested to please help me in return my hard money from the bank. If possible, please suggest my the future course of action.

Regards
Suman Verma
27-B, Guru Angad Nagar Extension
Delhi-110092
Call at : [protected]

Hello Sir,
I have received my credit Card Bill for Credit Card no.[protected] today during noon by Sigma Courier & Cargo vide no.[protected], I was suprised that the payment due date was immediate & that I have been charged with late fees in the said bill I say that I have not received the July Bill till date &
that in the evening I also received call from the BPO stating that my Bill has not been paid.
As per my credential till date i have been regularly payming my bills immediately on receiving the bill
since the bill for July have not been received by, me a my billing address I would request you to cancel the charges for the late payment charges.
I am making the payment as per the bill tomorrow itself, I hope you shall credit & adjust the late payment charges in my next bill.
I also state that if it is not done so I would request you to Kindly close my Credit Card No.[protected] & my add on Credit card no. [protected] of my spouse Meena U. Lad
immediately I shall not want to continue the same & no explanation shall be entertained by me
as my credential is harmed

Umesh Lad

I am getting my credit card statement at the Office address which is as under.

INDIAN OIL CORPORATION LTD
254-C, DR. A.B. ROAD
PRABHADEVI, MUMBAI 400 030

However, I have been transferred to AHMEDNAGAR SALES AREA OF INDIAN OIL CORPORATION LTD, Hence I would like to receive my credit card monthly statement at my residence which is as under.

FLAT NO. 304, VINAYAK CHS LTD
SHRIKRISHNA NAGAR ROAD NO. 12
BORIVALI-EAST
MUMBAI-400 066


Thanking you,

R.K. SAWANT
MOBILE [protected]

my new add., is 503/504 kautubh aprt., bhanushali lane, ghatkopar (e), mumbai 400077 & my new mob. no: [protected]

fees paid — I send the fees with account pay in icici bank vellore branch

I sent the fee Rs.400/- to your account pay But you are not send any information about it My email Address is : [protected]@yahoo.in

Dear Mr. Vivekanandan,

We regret for the inconvenience caused. We will contact you at the earliest and work to resolve your issue.

Regards,
ICICI Customer Service Team.

Dear Mr. Vivekanandan,

We wrote to you on your email id, but have not received any response from your end.

Please write to us with your contact number at [protected]@icicibank.com (Subject line: UID 305715), so that we can contact you. We'll be glad to be of assistance.

Regards,
ICICI Customer Service Team.

Dear All,

Dear Sir,

I have taken credit card from ICICIC Bank in with card no 4477XXXXXXXX3009 I have made total purchase of Rs 20036/- & made payment of 25025/- i was paying them regularly They have activated ICICI Lombard policy in month of Dec 07 force fully for which i have not signed any policy papers.Still they want me to pay for that policy now they are asking me to pay Rs 35133/- for credit card payment which i have not used.What ever amount i have paid is calculated in Interest & late fees.
Kindly suggest what to do

Regards

Nadeem

Hi,

We are sorry for the inconvenience caused to you. Please write to us with your contact details and credit card number at [protected]@icicibank.com so that we can get in touch with you in order to resolve the issue. Please write "UID 476049" in the subject line.

Regards,
ICICI Bank Customer Service Team.

ICICI — Undo transaction of Rs. 4000/-

ATTN: CHANDA KOCHAR HEAD ICICI BANK INDIA

I had called helpline of ICICI aound 90 times till date and visited branh 20 times for getting compenstation and apology but they are teasing me and saying you will not get even single rupee from us and neither apology letter.

Sulprit: Mr. Shashank & Deputy Branch Manager of ICICI Bank, Nehru Place.

This is to bring to your Kind notice that I Archna Thawani[protected] the saving account holder of ICICI Bank. I would like to inform you that the services rendered by ICICI Bank is totally useless & pathetic as till date i am waiting for my hard earned money to get refunded.

My case history which shows the negligence of ICICI Bank. After so many telephonic calls, meeting with the branch manager of ICICI Bank, Nehru Place, New Delhi. No one has shown the images or proof. ICICI Bank is satisfied that on 03/04/10 that transaction is done by us then they should show me the proof. As a Account Holder of ICICI Bank I have a right to see how can the amount got deducted from my account. Few days back they were saying that they will show me the proof but later they said that they don't have clear images and now they are saying they won't be able to show me the proof because those images are valid till 3 months. I feel ICICI Bank is cheater.

Kindly look into the matter & inform me accordingly. I have made many compliant against this problem but no action has been taken till now. Please help me i am waiting for my hard earned money since 5 months.


Thanks & Regards
Archna Thawani
[protected]

Dear Archana,

We are deeply sorry to hear about your experience. We have made a note of your mobile number and will get in touch with you soon.

Regards,
ICICI Bank Customer Service Team.

Hi , unnecessary harassment by bank asking to me late fee charges & blocked the card , Not ready to settle the issue . more than 10000 reward points that also bank is not allowing to redeem . Only wants payment no talk for redeem of points

Regards,

Master

Hi Sir
I am Achint Kishore and I use to own ICICI credit card whose limit was Rs. 40000/-. First of all, they reduced my Credit Card limit to 17000/- without intimating me. Then, again without intimating me, they blocked my credit card forever. They did it even though I use to pay them every month. When I tried to contact customer care, they were failed to explain me the reason behind it. Last month, they auto deducted the rest of the balance from my ICICI bank account. And total amount due was Rs 605/-. I wrote couple of mails and contacted them through customer care to explain why my credit card was blocked, but they never did that. I did not paid the last due amount of Rs 605/- and now I got another mail from them saying the total due amount is now Rs 2475.63/-. Can you please look into this matter?
Thanks
Achint Kishore
([protected])

Hi Achint,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Respected



I Nitu Sitaram Dawre would like to bring your kind attention that the credit cards ending with 3003 &amp; 3004 i had with ICICI BANK have been paid in full &amp; have been closed already in 2007 also this was confirm to me by the ICICI bank Agent to whom i made the final bill payment for both the cards then however post 2007 I then received call from Collections agent name Sunil Kambli on 15/03/2013 who very rudely asked me to make payment of Rs 22, 000 towards the credit card paymenet &amp; has been making harassment calls to me since then till date inspite of me telling him that i had already cleared the payment towards both my cards in 2007 i am extremely annoyed with the experience i had with him i will be reporting this complaint to RBI OMBUDSMAN if these calls are not stopped by the ICICI bank collections department on immediate basis &amp; will also file FIR against the above agent &amp; ICICI bank if necessary action is not taken by ICICI bank



Thanks &amp; Regards

Nitu Dawre

Hi Team,
This is regarding the ICICI Credit Card bill Payment for the bill generated from Nov 2 to Dec2.
I have used this ICICI Credeit Card for Foreign Online Transaction for purchasing some online products and because of product

dissatisfaction, Merchant has reverted amount of arround 9400 change and credit card bill amount was arround 9020(Which is lesser

amount than Merchant reversed amount) due date of the payment is on Dec 20th.
I have contacted ICICI Customer care once the Credit Card bill has reached to me through email and also intimated them that my

Current Available Credit limit is showing as 40000rs. If the bill is not payed Available Credit Limit will reflect as 30000 change

rupees. Customer care person has confirmed me to not to pay this month bill as because of this Merchant Reversal amount is greater

than the Bill amount and your Available credit card amount Is reflecting as 40000Rs(Which is the max limit of my ICICI Credit card).
Now ICICI Finance Team is torchering me by calling several times to my mobile to pay the bill. I have sent several emails to ICICI to

make them understand this situation.
After several emails to ICICI. I have received a call from ICICI Customer Care ([protected]) and one of the Customer Care Lady. She

has confirmed me that Merchant reversal money is not considered as a payment and they are going to Charge Interest and all sort of

extra taxes for this in my next bill. If i pay the Minimum amont of money of 460Rs now my blocked ICICI Credit card will be activated

again and the extraccharged amount will be reverted back. That too, I should again contact ICICI for this reversal.
Inspite of ICICI Bank Mistake they are demanding/Forcing me to pay the money.
I need justice here and bank should pay for disturbing me serveral times and making my life irritating.

Sub: Credit card amount need to be reverse and close

Hi Sir,

In Sep’13 I have received ICIC bank Jet Airways credit card but I did not apply, some agent called me and sent this credit card without my confirmation
They charging joining fee and after some moth they put late fee charges also.
Once received this card I try to call customer care no one pick it up and I went to Teynampet branch Feb’14 and I called customer care they said this amount will be reversed soon they confirm to me next month bill this amount should be reversed. But its continue every month.
Can you please help me and reversed this amount and close my all ICIC credit card

Compliant number : [protected]
Card Name : JET AIRWAYS ICICBank
Card Number : [protected] and [protected] 78009
Apr’14 bill my card amount total due 5, 527.26

Hello Sir,

ICICI is harassing me since last 3 Months though I have made all the Payment, I had word with ICICI Bank customer care and had discussion on each and every transaction since March 2013,
In march 2013 total outstanding was zero and I have done the transaction of INR 78013 and have made total Payment of INR 78350 including higher interest charge then decided and Late Charges etc,

Now Again Bank is asking to make the Payment of INR 3205 without any justification, I have logged a complain in bank and service ticket is SR[protected], Please check and do the needful,

Regards,
Md Heydait
[protected]

Dear Concern,

I have paid Rs.4200/- (Rupees Four Thousand Two Hundred only) vide cheque No.000052 (dated[protected] of AXIS Bank, Amberpet Branch, Hyderabad, to my credit card due amount for the month of July-13 (due date[protected], but they considered cheque has been received on 01/01/2014 and added late payment charges Regarding this I have send so many mails to remove charges but they were replying same, received it on 01/01/2014. It is not resolved till date.

With reference to the my past mail, I am request you to solve my problem. Please do the needful.

Regards,
Ramji Mishra
[protected]

I Did Payment To my ICICI Credit Card [protected] through ICICI Bank Still Not Reflecting Into my Credit card... Customer care said within 24 hr it will reflect. now its more than 24 hr. i was worrying about payment


Plz do needful for me. i attach deposit slip.

Dear Sir,
In 2003, when I started my career in a software company, based on my salary account, Bank issued a credit card. And after using this for some years, Due to some problems with the bank folks, I&#039;ve pay ed(36768) all the out standing amount and closed account. I got a confirmation letter saying there are no dues pending on that card. This is happened on 2010 and the card number is 4477-xxxx-xxxx-3005. And after 5years, ICICI bank folks again coming to me by saying I need to pay 24000 more on other card. I don&#039;t know about any information bout the card, which they are mentioning [protected] and who is the owner and on whose name they have isseued the card.

Can any one help me on this

Thanks and Regards,
Swarna Narendra Babu

Hi,

We regret the inconvenience caused. We have made a note of your contact number. We will get in touch with you.

Regards,
ICICI Bank Customer Service Team.

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter.Kindly refer "1382086" in the subject line.

Regards,
ICICI Bank Customer Service Team.

ICICI Housing Loan Division — Wrong charge of interest,

Sir,
My tenants Joseph (Joseph welding co) situated at 100 ft road, Banaswadi main road, is due for my shop rent Rs 50,000 ( neither he paid money till today. Apart from this he borrowed money from differerny finance institution, not paid back to them. I came to know that he borrowed the sum of Rs 16,00,000/- from yours icici housing finance. please recovery immediatly otherswise bank will loose money. You can contact me to my mobile [protected] let me help the bank to recover the same

yours
ke

ICICI — Why HOME LOAN Floating Interest Rates are not changed

If the RBI increases the FRR or PLR then the first to apply this to existing customers is ICICI. But when RBI reduced this rate 3 times during recent months, ICICI will not act on the existing customers. This is a public fraud, why government and RBI is not acting on this. The bank knows that it is diffcult for the customer either to repay or shift to another bank, because that also involves some charges.

If the customer is not followed all the rules then they banks are following all legal and illegal paths to get their money from ordinary middle class citizens. But what about the corporates not following.

I dont think RBI and Government is not aware of this. They know it and will not act. Because these stupid people always work for the corporates and not for the customers.

RBI changed the interest rates not for the customers. Because the companies not able to survive, it is acting. It will never act if the middle class not able to survive. This is what INDIA and it will be like that only.

ICICI Bank Home Loan — Bank not decreasing floating rate of interest

Hi,
I have taken home loan of 28Lacs from your bank in oct 2006 on floating rate of interest basis. My loan account number is LBGUR[protected]. After few months the bank increased the interest rate and now it is 13.50% reducing.
I contacted your ICICI Bank grugaon branch for quering about the rate of interest and the bank representative said I have to pay 1.75% on the pending principle amount to reduce the same and that too with the head office approval. My complaint is :

1. When rate of interest increased the bank increased the same but now when bank is offering lower rate of interest to new customers then why my loan rate of interest not decreasing?

2.Why do I have to pay 1.75% on principle amount to get my loan's rate of interest to get it reduced? Then what is the meaning of floating rate of interest.

Regards

ICICI is the stupid bank. Public need to start the agitation against the bank. Else RBI has to put the strict rules like all the banks has to have common interest and deposit rates.

Banking problems — Violating RBI guidelines

Dear sir,
Many banks in goa are still charging for postage and commission charges, , ,
As per the RBI circular dated 8th october, banks cannot charge for pocket expenses...
they must charge as per guideliness..

Bank name : Goa urban co - operative banks,


My mobile no: [protected]

Dear Sir,

Pls. Find below my approved personal loan details where HDFC bank sanctioned my loan with excess tenure as well as HDFC bank deduct excess processing fees i.e. Stamp paper Charges-60/-, Transaction Fees-562/-, Insurance Charges-587/- etc.

At the time of signing the kit HDFC executive was told me your loan will be 02 year & bank will charged 1.5% processing fees of the loan amount i.e. will be 1500/-(Service Tax Extra), but bank charged total processing fees Rs. 2709/-(Details given below). also bank loan approved 04 years tenure, which is fully wrong communication with the me

Loan A/c No.: 14310894

Loan Amount: 100000/-

Tenure:04 Yrs

Processing Fees 2709/- (Processing Fees-1500/-, Stamp Paper-60, Transaction Fees-562, Insurance Charges-587)

In this regard Today I lodged the complaint in customer care no. 41514332 to Ms. Divya my complaint No. is[protected].

Sir, I agreed to take the loan if all those conditions will be fullfill by the Bank like bank charge only processing fees Rs. 1685/- (Rs. 1500/- Processing fees that i.e. equivelant to 1.5% of Rs. 100000/- which was executive committed to me at the time of signing the kit & Rs. 185/- Service Tax i.e. 12.36% of Rs. 1500/- ) also bank give the loan 02 year tenture otherwise I could not accpt the loan.

Request you pls. look into the above matter on top priorty as HDFC bank not ready to romove all those charges & as well as loan tenure

ICICI Home Loan Ltd — Interest Rate is Floating But not Floating Down

Hello,

I have take a Loan of 7.5 Lacs in the year 2006 at the interest of 9.25% pa which is increased to 12.75% pa in todays date, the type of loan is Floating and now the current Rate of Intrest of Loans are very less but ICICI Bank charges me from 12.75% pa.

Could you help me in getting this clear what is the policy of floting Rates why this is happening and is there any BODY who looks after this all matters.

Other banks has redused the rate of interest even but ICICI home loan is still charging more, will RBI can take action against them??

My Tenure is increased my 4 years from the current date means 6 years actually.

My EMI amout was increased by 1000 Rs two times is this correct.

Please sujjest me the right way to Catch them.

Home Loan — Rate of interest still not changed

I am retired defence officer. Took home loan of Rs. twenty lakhs @11.75 % in Sep 08. No reduction of rate of interest yet.

Service — REDUCE OF HOME LOAN ICICI BANK EXISTING CUSTOMERS

I HAVE COMPLAINTS TO ICICI BANK THEE TIMES BY SPEED POST AND TWO TIMES PERSONIALLY CONTRUCT GREEN PARK, DELHI BRANCH BUT ACTION IS STILL AWAITED. S.P.DUTTA M-[protected].

icic bank home loan — asking me to sign documents for switching

The icici CSR called me and said my rate will be reduced to the new rate. I reached the bank, there i was presented with a whole new set of loan agreements to switch my loan. This is totally unfair, when loan rates go low, they will change the terms and conditions.

There is pure cheating and this is no different india from past when poor people borrowed interest based debt and kept paying for their whole life.

I want a rate cut without the new document signing. The profits can never be made by being over smart and writing one sided agreements.


Shah

Dear Ms. Sultana,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Home Loan’ as the subject line. Request you to provide the relevant details of the loan, along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Same with me.

Why should we pay 1.75% of the remaining Principal Amount to have the interest rate reduced?

Respeted sir/madam,

I was applied personel loan to ICICI bank, malleswaram branch, bangalore, on july 2007.I had submitted 3 HDFC bank cheque signed by me, salary slip, Photo copy etc.The loan had sanctioned after all enquiry but i refused loan because i felt high intrest amount ( Rs 39000 intrest of Rs 50000 loan amount).So i just told to excutive that cancel the loan.But i am not given any written form for cancellation.


I left from bangalore on Dec 2007 to chennai and working here.Exisiting company has opened salarised account in ICICI bank Ac no[protected] before that i dont have an account ICICI bank.On 2008 July ICICI bank account has locked without any intimation and i asked near by icici bank personel they said that I have taken personel loan and the EMI not paid so that purpose account blocked.

Around Rs 32000 debited from my account ( Because salarised ac ) and released.

After one year ( augest )again call from ICICI bank and said still i have to pay Rs 39000 for personel loan.Then registered complaint ICICI customer care, those are enquired and told me that cheque disposed on 13.07.2007 and deposited to ING VYSYA bank.But i dont have an account in ING VYSYA bank.Yhen how can i deposit the amount to that bank.

Not yet received any favarable reply from ICICI.

Can you suggest me that what can i do further

Regards,

Anwer saibullah.N

ICICIBANK — interest not given

I Mr. Neeraj having an nri account with icicibank had deposited a checque from regular accont,as their was no proof of source of funds where nri my checque was kept in suspense account for six months,the bank could have always send back the checque to me ,but the funds were transfered from the other bank to icici bank but was not deposited in my account, I think i am eligable for interest of six months .please help me and let me know
Thank You

Dear Neeraj,

We're sorry to hear about your experience. Please write to us with your contact details and account number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

ICICI Home Loan — regarding current rate of floating interest

My name is rokkam Prabhakara rao I took loan amount of Rs. 390000 from ICICI bank in the year 2004.my present tate of emi is Rs. 4359. I would like to know the current rate of floating interest and the tenure remain for payment. My account no. LBSKK [protected].

Dear Rokkam,

We're from ICICI Bank. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI Bank Home Loan — Asking for extra money to reduce HL interest rate in the name of a scheme

Hi,

I had taken a home loan from ICICI bank in 2005 for 25 L and current rate of interest they are charging is 11.25 % floating. I called up ICICI customer care and they are asking me to pay 0.5% of outstanding loan principal amount to reduce interest rate from 11.25 % to 9.25%. When i asked what for i have to pay these charges there was no answer and saying its for a current scheme and company policy.

My concern is : are these charges legitimate, and why ICICI bank has not reduced the rate of interest of it's own and offering only when one ask for pre-closure or pre-payment.

regards,

Sudhir
[protected]
PS : Does this forum takes any action on the complaints posted, i have posted a few more earlier but nothing happened..

Hi Sudhir,

We regret the inconvenience caused to you. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI — Denying the Agreement for Change in Interest Rate

Hi

This is Amit Gupta. I have taken Loan from ICICI Bank for 20 lakhs Account No. LBMUM[protected]. Last year ICICI bank employees (Mr. Yusuf, J.B Nagar Branch, now shifted to Vasai Branch) persuaded me for a scheme which reduced my interest rates while paying some fees against it.
I went through following procedure
1. Agreement on a Franking document - which i have a copy
2. Opening an account with ICICI Bank - I deposited 10,000 and started an Bank Account
3. Medical Insurance - They took cheque and didnt submitted, nor they returned back me the same ever
4. Additional Fee of 3339 - They took cheque and didnt submitted, nor they returned back me the same ever. I have the receipt for the same (dated - 24/02/10).

Now these guys are denying the change of interest rate inspite of they signing Legal Agreement with me. I have met the Branch Manager there Ms. Uma Pande (on 27/01/11) in regards the same.She says that we have not submitted the cheques for the Medical insurance and fees, hence the entire thing stands cancel.

Please advice me how can i get resolution in the matter whereby Bank is denying me lowered interest rate inspite of me
1. Having the signed agreement for lowered interest rate
2. Opening the bank account just because of scheme they had
3. Running around to get the agreement done

This is a open cheating case of the Bank with the consumers where they are denying their own signed agreement.

Regards
Amit

Hi Amit,

We are sorry to hear about your experience.We have made note of your Account number.We'll contact you and work to address your issue at the earliest.


Regards,
ICICI Bank Customer Service Team.

Just got below reply. Thus, ICICI is not following RBI circular and not converting existing customers to new base rate. They are charging 0.5% for reducing interest rate from 11% to 10% usner the sam eold FRR method.

Even if I choose to convert now what guarantee I get get that next month they will not increase my interest rate in a ad-hoc way. Why does ICICI discount new customers and charge their old customers additionally?

Regards
SAMAR

[protected][protected][protected][protected][protected]
From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Friday, March 11, 2011 12:18 PM
To: Samar Gupta
Subject: RE:'ICICICARE=[protected]' Change home loan interest rate: NHDEL[protected]

Dear Sir,

As per our tele phonic conversation, we wish to inform you that currently we are not offering the switch offer from PLR to I-Base ICICI Home Finance loan customers, however they can convert to new (Lower rate of interest).


Sincerely,

Vinay Singh
Customer Service Manager
ICICI Bank Limited

Hi,

We regret the problem caused to you. We have noted your contact details, we shall get in touch with you soon to resolve the matter.

Regards,
ICICI Bank Customer Service Team.

Seems ICICI bank has floated 2 companies and trying to not implement above RBI circular.
They have 2 entities called ICICI home finance and ICICI bank. As per them RBI circular applies to home loan given by ICICI home finance and not ICICI bank. Thus, they will not move me to new plan. All my loan documents say that loan was given by ICICI home finance but final contract document says ICICI bank.
Thus, ICICI is trying to fool and defraud customers. Everyone kindly beware.

Following is the reply I received from ICICI:
[protected][protected]--------

From: Head Service Quality [[protected]@icicibank.com]
Sent: Friday, March 25, 2011 11:45 AM
To: Samar Gupta
Subject: RE:'ICICICARE=[protected]' ICICI Bank.


Dear Mr. Gupta,

We refer to your complaint addressed to ICICI Bank regarding your Home Loan Account Number NHDEL[protected].

We wish to confirm that the NHB circular would apply to all home loans availed from Housing Finance Companies.

All ICICI Home Finance Company Home Loans have Loan Account Number Starting from LH or NH.

We wish to state that the offer is applicable to Housing Finance Companies only and not on banks. Thus this offer will not be applicable in your case.

Sincerely,

Balaji Gupta Maddi
Office of Head Service Quality

I got another email from ICICI.Seems ICICI bank has a 100% subsidary called ICICI Home finance Ltd. They give most of the home loans from this subsiday and not from ICICI bank. Now RBI has released the circular to regulate the unfair practice of interest rate differential between new and old customer and this circular is applicable to all commercial banks. As per ICICI this does not apply to my loan as my loan was given by ICICI home finance and not ICICI bank.

Thus, ICICI bank is giving all loans using a 100% subsidary called ICICI home finance and this subsiday is not following RBI guilines as it is not a bank. Unfortunately customers like me are fleeced as they take the loan thinking that ICICI bank is giving them loan.

Please do not take any home loans from ICICI as you could end up not being heard and they will escape the law.

Following is the email I got:
[protected][protected][protected]

From: Head Service Quality [[protected]@icicibank.com]
Sent: Saturday, March 26, 2011 3:20 PM
To: Samar Gupta
Subject: RE:'ICICICARE=[protected]' ICICI Bank.


Dear Mr. Gupta,

We acknowledge receipt of your e- mail of March 26, 2011 addressed to Head Service Quality regarding your Home Loan Account Number NHDEL[protected].

We wish to confirm that the circular would apply to all home loans availed from Banks.

All ICICI Home Finance Company Home Loans have Loan Account Number Starting from LH or NH.

We wish to state that the offer is not applicable to Housing Finance Companies. Thus this offer will not be applicable in your case.

Sincerely,

Balaji Gupta Maddi
Office of Head Service Quality
Sincerely,

Balaji Gupta Maddi
Office of Head Service Quality


[protected][protected]------

I too agree with the above complaints... I am also victim of differential interest rate being charged by ICICI Home finance. Now I am being charged at 12.25%pa. whereas base rate is just around 10% pa. When queried about base rate system to ICICI, they simply came out saying that base rate system is applicable to ICICI Bank and not to ICICI Housing Finance Co... I think RBI /NHB should look into this loophole, which banks like ICICI is taking advantage of... This loophole should immediately be plugged in... Otherwise, ICICI HFC will continue to loot the cusotmers...

Regards
Dayanand

Hi,

I too have a Loan from ICICI bank. I have also been asked for conversion charges of 0.5% to change from FRR to base method. As per the reply from

Balaji Gupta Maddi
Office of Head Service Quality

"We wish to confirm that the circular would apply to all home loans availed from Banks.

All ICICI Home Finance Company Home Loans have Loan Account Number Starting from LH or NH."

the circular is applicable to banks. MY Loan number starts from LB which indicates that loan is from a bank. So I am not sure as to why I am being charged this switch fee.

Thanks,

Sanjeev Aggarwal

I am also victim of this unfair practice of this ICICI Bank.Loan account No LBDEL00000​378929 The bank is charging 12.5
%on my loan. I wrote to ICICI to know how you are charging 12.5% as compared to 10.5% being charged to new custmer and it is in violation of RBI Guidelines. Firstly they tried to confuse and had not given proper reply that what is their FRR/PLR rates. and whether these rates differ from person to person. The reply reced from the customer care is reproduced here:
RE:'ICICIC​ARE=002-47​6-522' My Loan account No LBDEL00000​378929
Inboxx

ICICI Bank Customer CareDear Mr. Sachdeva, This is with reference to your e-mail dated June 2, 2012 w...
Jun 4 (3 days ago)
Dear Mr. Sachdeva, This is with reference to your e-mail dated June 2, 2012 w...


ICICI Bank Customer CareJun 4 (3 days ago)
Loading...


ICICI Bank Customer Care customer.[protected]@icicibank.com
Jun 4 (3 days ago)

to me

to ICICI


Dear Sir/madam

Thanks for your reply, but the issue remains the same, which you have not replied. my specifice quarry is that what are the current FRR/PLR rate of ICICI. Is it the bank rate of it different for person to person.My greivance is that the bank is chargeing 2% more rate of interest. on my account for the last 2 years. More I would also like to mention that as per the RBI guideline the bank can not charge excess rate of interest from the existing loan holder as compared to the new loans senction by the bank. pls reply
Dear Mr. Sachdeva,

This is with reference to your e-mail dated June 2, 2012 with regard to the rate of interest of your loan account LBDEL[protected].

We understand your concern, however we would like to clarify :

The Bank offers both fixed and floating rate home loans to its customers. To ensure transparency while pricing floating rate home loans, all floating rate loans are linked to the benchmark rate( FRR / PLR). The rate of interest changes with change in the benchmark rate.

The FRR/PLR is decided based on the changes in the cost of funds for the bank. We look at the long term impact on the cost of funds for the bank before effecting any increase/decrease in the FRR/PLR.

We wish to explain that the floating rate of interest you have chosen for your Home Loan is subject to change according to the Prime Lending Rate (PLR) / Floating Reference Rate (FRR) for Home Loans.

The floating rate of interest is based on 2 factors: the Prime Lending Rate (PLR)/Floating Reference Rate (FRR) and margin points.

Floating rate of Interest = PLR or FRR +/- margin points.

Whenever there is a change in PLR/FRR, the rate of interest automatically changes for all the floating rate customers.

Further, margin points are the points that we offer under various schemes from time to time and the margin points depends on the date and time of loan disbursement.

Sincerely,

Mehrunissa Khan
Customer Service Manager
ICICI Bank Limited.

I again wrote to them
to ICICI


Dear Sir/madam

Thanks for your reply, but the issue remains the same, which you have not replied. my specifice quarry is that what are the current FRR/PLR rate of ICICI. Is it the bank rate of it different for person to person.My greivance is that the bank is chargeing 2% more rate of interest. on my account for the last 2 years. More I would also like to mention that as per the RBI guideline the bank can not charge excess rate of interest from the existing loan holder as compared to the new loans senction by the bank. pls reply



The Telephonic reply recd to me is that the PLR/FRR rate of ICICI bank is 15.5% and ICICIHFCL is 17.5%, Since you have availed loan from HFCL rate of interest applicable would be of according to HFCL. I quary was during last 2 year the communication recd is from ICici bank about the increase in interest rates. when the question asked about the PLR/FRR rates, now they are diffentiating it and asking .5% to get the rate of interest reduced 10.5%

I grevance is firstly they do not infrom about their FRR/PLR, no 2 by not informating they have taken away my right/oppertunity to shift my loan other banks who are offering at lower interest. no-3 they demand of .5% Charges is entheical and against the Provisions made in MRTP and RBI Guidelines.

In view of above, I requst for advice from all concern that what steps should be taken in this regard


Harish Sachdeva
Mno-[protected]

To,
ICIC Home lone ltd.174-175 II Four 8c, Chandigarh.
Sub: A/c [protected] & LDCHD 10890085
Respected sir,
Myself Kamal Kishore Gupta S/o Sh. Hans Raj of # 386 B-1, Pinjore. I had taken two loans of above mention A/c from your bank. Since 8-9 years we are depositing the installments in these accounts. I have all receipts of the deposits, but there is very disappointing issue that your bank is touchering my family. One of your staff member Manish visit my house with 2-3 persons and put notice in the front of my house and take photographs without asking or taking permission of my son or wife. When they tried to ask him about all things, he shouted and abuses them. After this 10-15 days later him come again with 5-6 persons and force my son to sign in black paper, When he refused to sign, they said we will sold your home unless give Rs.9 lakhs. They mention that they are from ICIC home lone Ltd. 8C. I am out of the country and paying installments every month. So please not disturb my family.
STOP MANISH WORK. NO . I AM AGINST MANISH COMPLIET WORKER ICIC Home lone ltd. POLICE S. P PANCHKULA.MANISH 21/02/2013 TO DAY REIPET MY HOUSE PHOTO.AND disturb my family. SPING VERY BAD MY FAMILY. WHAT IS REASION.WHAT DO YOU WANT MANISH / ICIC Home lone ltd., 8 C. CHANDIGARH.PLEASE TEL ME DETAIL. WHAT IS MATTER. TEL MI URGENT PLEASE.GIVE THE INSTLMENT EVERY MONTH.
I AM LIVE IN THIS TIME OTHER COUNTRYWe require full statements of both the accounts till today, so it will be easy to deal with this for us.
KAMAL KISHOR NEAR BUS STAND. PINJORE – 13410DISTT. PANCHKULAHARYANA.