ICICI Bank Complaints & Reviews

TO WHOMSOVER IT MAY CONCERN /
Dear Sir/Madam,
RE:- FILING OF CASE AGAINST ICICI BANK IN CONSUMER FORUM
This is to bring your kind attention that I have following accounts with your bank .
1. a/c [protected]
2. a/c[protected]
3. a/c[protected]
4. [protected]
5. [protected]
For the last more than 10 days your bank has failed to provide basic service of online banking and problems faced in these accounts are listed below:

1. Accounts ( operative accounts) show balance as zero where as there is sufficient balance in account.
2. Accounts are showing balance of 16th May 26, 2011 and there after accounts are not updated so I failed to get the latest balance of accounts.
3. I cant see the statements of above accounts as message comes there is no transaction for this range. You just cant see any statement/any transaction .
4. I am not getting any message/alerts on completion of ATM transactions. On withdrawal of cash also I am not getting any message for above accounts.
5. Since I am not able to see the updated balances everytime I have to phone to local branch for knowing the balance and sometimes I hve to wait for 10-15 minutes before finding the the balance.

Above all these problem has actually started after migration of your branch to Icicibank.
In view of above this is a clear cut case of failure on the part of icici bank to provide basic services (i.e. on line banking ) and this comes well within the definition of failure to provide service as per consumer forum guidelines.
If my above problems are not sorted out then I will be forced to seek the help of consumer forum. This has been already communicated to your local br. Manager.
Thanking you.

Mohd. Anees

CC to Chairperson _ for information and n/a in the matter

I am icici back Cradit card user since 2006 to till date but no delay payment in any time all payment timely. but last payment Amount 121 Rs. due to reson my hospitalisation is over date . so ICICI big Banker send me Late Payment Panality 442 Rs. ( Incl S.tax) . this is open loot .

please make policy Late Payment Panality not Exceed 2% of paying Amount Annually 24% Maximum.

if now any budddy RBi Guidlines is Regarding please send Suggation .

danish.[protected]@yahoo.com

Regards
Danish P Choudhary

Respected Sir,
I Manish Madhukar Jadhav from Thane had to complain about a person & a lady of ICICI bank Mumbai branch for continously abusing my mom on phone.The person name is MR Vishal (Tel No[protected]& lady is refusing to disclose her name.These two of them are continously abusing my mom on phone from two month and threatening us to pay the balance loan amount which we are not liable to pay as one of our relative Mr.Nitin Jadhav has taken loan from the said bank & has given our landline number as at that time he was not having any landline or mobile no with him.
the current situation is that he has not repaid loan amount to the bank for which banker /recovery departments are continously abbusing my mother using bad words.We have clarified the bank authorities verbally that we dont have any relation with the loan amount but then too they are not listning to us.Even my mom had explain them everything that its not our fault, but they keep on using abusive language.
please help me...please tell me what should i do now.

Dear Sir ,

I had cleared the Full and final settlement of my card no .--ICICI Bank Credit Card account no 5176 XXXX XXXX 6004.
The Amount Agreed upon was Rs 52000 in 4 instalments.I paid it in three instalments.

Earlier for payments follow I use to be chased over phone and mails .

But know no one is responding to y numerous mails sent across to their rep a PANIPAT (Haryana) THE ORIGIN city of my card. I have send mails to Mr. Rajesh Kadyan who was following it upon behalf of ICICI bank.
Now I am getting every month a mail as regards payment due date and amount.

Is ICICI bank a fraud that they donot issue a NOC against F&F settlement and again will reopen the file for claiming the amount once it again becomes substanial.

Regards


Harpreet Saini
[protected]

HI I AM ICICI BANK CUSTOMER AND HAD REALLY A BAD EXPERIENCE WITH MY PASSWORD GENERATION ON YOUR IVR . EVERY TIME I WAS CONNECTED AND TRIED TO RESET MY PASSWORD ON YOUR IVR THAT STUPID MACHINE THING DISCONNECTED BY SAYING YOU HAVE EXCEEDED UR PERMITTED LIMITS.......I TRIED FOR HALF AND HOUR AND FINALLY WHEN I WASTED MY 30RUPEES ON MY CELLFONE TRYING UR NO THEN AT AROUND 10.55PM I WAS CONNECTED TO UR REPRENTATIVE SO THAT IF I AM NOT ABLE TO RESET MY PASSWORD THAN I SHOULD BETTER GET THAT ON MAIL THROUGH COURIER OR BY ORDINARY MAIL WHAT EVER....STUPID THING CAN ALSO BE SEND ON SOMEONES EMAIL AS INCOME TAX DEPARTMENT DO........BUT INSTEAD OF GIVING ME A HELP I WAS TOLD THAT I WOULD HAVE TO 100 RUPEE AS CHARGE....

IF YOU HAVE STUPID IVR SYSTEM THEN WHY SHUD I PAY FOR UR STUPIDITY.......
MY NAME IS = sukhjit singh manhas
my card no is [protected]

SIR,
ITS AN REQUEST THAT THE BEHAVIOUR OF THE ICICI STAFF MEMBERS ARE NOT GOOD.THOUGH THERE IS ONE BANK SO THEY ARE MISS BEHAVING WITH THE CONSUMERS IN THE BANKING SECTOR SO PLS SIR ITS AN REQUEST TO TAKE SERIOUS ACTION AGAINST THE FOLLOWING STAFF MEMBERS.. BANK NAME THE BANK OF RAJASTHAN LTD CODE 0750 BRANCH SINGHANA ,. HEAD OFFICE BIKANER (RAJASTHAN))

ANKIT CHOUDHARY
A/C HOLDER SINCE 1989

SINGHANA [protected]

Hello Sir/Mam,
I am Kapil Madhav Bijamwar.My father Madhav Vishwanath Bijamwar wanted to transfer a sum of rupees 2,00,000 to my account[protected] from SBI using NEFT to ICICI Bank.But the amount has been transferred to the wrong account[protected].

The correct account number was[protected] with name Kapil Madhav Bijamwar.
The UTR number is SBINH[protected].

I have requested the bank to kindly revert the transaction but nothing has happened till now.

Fake notes given by the ICICI Bank over the counter for cash debit. The branch manager unwilling to accept the fact.Expecting customer to prove that the note was taken from ICICI bank instead of her proving that the note wasn't given by ICICI bank. The talk hours on end about their notes processing system but are not able to sympathize from the customer end. They dont want to provide a procedure to redeem the fake note.They harass customers.

My ATM Card is blocked due to wrong pin entry. Kindly unblock my card.

Card no is [protected]

Dear Sir,

I have a kind request to the bank. I have a personal loan -no.LPCAL[protected] in the name of Anandam Dasgupta and I have regularly paid for the first 3 years and I am a ver old customer of the bank. The case has been referred to a lawyer for non payment of last 9 instalments. The reason for delay is because I am currently jobless and that too for the last 6 months. I have paid Rs.15000/- from my sick father last month when my dues were told to be at Rs.32000/-. But as I could not pay the balance of Rs.17000/- last month, the repayment dues went up to 35K. As my father went thru a severe medical emergency and currently I have barely enough money to cater to my family daily needs. Today the lawyer called up and informed that I may have to pay double of what my dues currently are at or even may be jailed for non-payment of dues. I am seriously in a mess and severely tensed, I need the bank's assistance desperately.

Please save me from this humiliation and request the bank to keep my outstanding at 20.5K which is the balance payable as on date and please don't increase it. The dues will be settled within 30th June for sure.

Sir,
This is to bring in your kind notice that :-
1). I had deposited a cheque of Rs. 40,000/- in ICICI Bank Ltd, Okhla Phase I branch New Delhi-110020 on 19/04/2011 in my Account No.[protected].
2).On 25/04/2011 after checking my bank statement I came to knew that the amount credited in my account was Rs. 4,000/- .
3). I notified this error to the ICICI Bank Okhla phase I on 25/04/2011 & I was told that matter will be resolved in 3-4 days but after given timeframe when I visited the bank again they told me that this will take another 1 day or 2 day.
4).After that they are repeatedly saying the same thing that they are speaking with their clearing department but matter has not been resolved even after making so many visits to the bank and sending e- mails to the ICICI Bank.
5). After this they started demanding for bank statement of drawee bank i.e SBI Raghubir Nagar. 6). I provided the same on 13/05/2011 but the matter has not been resolved till date.

It’s a request to kindly look into the matter and take appropriate action to resolve the matter .

Regards


Tarandeep Singh
Details of the cheque deposited is as follows:
Cheque No. 534631
Branch : State Bank Of India
(04915) Raghubir Nagar
New Delhi: 110027

This is the complaint against ICICI Bank. I was a credit card holder of ICICI Bank Credit Card # [protected]. I was debited one charge which i never made on the credit card. I informed ICICI Customer Care with in 24 hours of the transaction to stop the payment. They said they will stop the payment. Then next month i was issued a statement including that amount. I filled a complaint to them. As a part of procedure they asked me to provide them with the written document that i have not made that payment so that they can check with the Vendor. I provided the same to them as a part of the procedure. I have all the required documentation for that. Then i was told that they would come back to me with a solution in early February. But after that i havent received any email or any communication from them.

Still having trust on the bank i chose the ICICI Bank for my salary to be credited. But today i received one letter which was issued by them on 19th May through courier on 28th May, 2011 mentioning that your payment would be deducted from your salary account. & Today my salary was to be credited i.e. on 28th May & they deducted the amount.

My payment was close to Rs. 1400 but they deducted Rs. 6100 when i was not at fault & they didnt even come back to me through any email. I can provide you with all the emails received from them.

I would like to file a case and sue ICICI Bank to consumer court to get justice and get my money back.

Sachin Gulati

Mob # [protected]

Sir,

I had sb A/c with ICICI BAnk -Thiruvalla , on 20th May I had transfer Rs:70000/ to
Pepsico India Holdings Pvt.Ltd. bank CITI bank- Delhi. But still it was not received there
(28/05/2011) .

I approched my company ( PepsiCo) they told us they had not received mentioned
amount. I am regularly sending money thru Federal Bank but no such problem araised
there. While I approch ICICI in Thiruvalla, they not taken any intres to do anything, they
told me that they had done there duty. Not known anything more.

What I want to do next

Sunil Kumar.V

Email [protected]@rediffmail.com

DEPARTMENT OF ANIMAL PRODUCTION
Rajasthan College of Agriculture
Maharana Pratap University of Agriculture & Technology
Udaipur – 313 001
No.AP/RCA/11 / 2197-200 Date 27.032011
Dr O P Pathodiya
HEAD

To,

3i Infotech Limited
Tower-5,3rd floor
International Infotech Park
Vashi Rly., Station Complex,
Vashi, Navi Mumbai-400703

Subject- Redemption of ICICI Bank Bonds January 2005-Tax Saving Bond &Regular Income Bond.
Dear Sir,

Pl. find below the details of Bonds which are due for redemption on March 11, 2010 is still not received till date hence pl send the payment earliest on below addressed.

Redemption form SI.No. –2836249 1/1
Bond holder No. 6249970 / 6
PAN No. AEPPP5885B
Mobile No. [protected]
Email [protected]@rediffmail.com
Form-A- Personal Details
Dr. OM PRAKASH PATHODIYA
SADBHVANA NAGAR, HOUSE No. 2/58
RAJASTHAN HOUSING BOARD PARTAPNAGAR
UDAIPUR- 313001
RAJASTHAN- INDIA

Form-B
Bank A/c No. [protected]
Bank name -THE BANK OF RAJASTHAN LTD now it is ICICI BANK
Branch Name -- ICICI BANK- RCA, UDAIPUR

Pl. verify same and sent payment
Thanks
Yours Sincerely

(Dr. om prakash pathodiya)

With reference to ICICI Credit card [protected] registered since 2008, I wish to state that the concerned department has approached me for the settlement of credit card in June 2010. But till now it has not been settled. Besides call from various department I agreed to settle down the matter with EMI process but they haven't responded properly. They didn't issue any settlement letter even. After December 2010 I had stopped payment due to this harassment.

In April 2011, an authorized personnel named PRASHANT SHARMA called me up for the settlement and told me that he has taken the responsibility to settle down the matter definitely and this time it will be done. But I have to make a minimum pay of Rs 5100/- to go through this process.

Seeing his confidence, I made the payment with a condition that he will send the settlement letter within 10 days. But that letter hadn't come yet. Moreover, they are pressurizing me for further payment and has given threat also. Besides creating repeated disturbance over phone they have send collection executive to my residence and disturbed my parents. Now, I am unable to pay their amount according to their condition.

I request you to take necessary actions to relieve me from this situation.

Dear Sir,
My account is in the name of M/S Siddhi Vinayak Distributors.My current account no.[protected] is with ICICI Bank , hiran Mangri branch(Previously Bank of Rajasthan a/c no.[protected].Now Bank of Rajasthan is merged into ICICI Bank.
My complain is on 20th May,2011 my opening balance was of Rs.3,06,735.50 and unused CC Limit of Rs88,000 and after that there were no transaction in my a/c but ICICI Bank has wrongly bounced my Cheque no.001206 of the amt 61750/- at Noida Branch(Clearing house Delhi) due to insufficient funds.I have made complaints to Managing Director,Branch Manager,Corporate Care and Customer Care but i am getting only time passing reply and new dates daily.Kindly look in this matter and give us the justice and meet out our all charges,loss of goodwill and Issue necessary notice for mentaining our good pfofile into CIBIL.
With Regards,
Avnish Choudhary,
Siddhi Vinayak Distributors,252,Sector-11,Udaipur
Ph.[protected],[protected]

I transfered 650£ from my uk bank to my india bank through Icici's money2India on 16/05/2011 and the same day that amount was debited from my uk bank account but till now its not credited to my india account and the status is still showing "Request Received".

Though its mentioned the customer care line is open 24hrs but I tried calling after 7pm uk time for 3/4 days
the phone will be ringing and noone would care to pick the phone and oneday someone picked up and said i will f/w the call to the respective dept. and then again the same hell onone picked up and i had no otherway to wait and control my anger and frustration and then hang off.

Parallely i wrote mails to [protected]@icicibank.com (marked CC [protected]@icicibank.com )customer care no and they replied back asking me to send screen-shots of the debited a/c transactions details with the bank logo and then i sent whatever they asked and after that there is no mail .after sending so many reminder mails they never care to respond atleast a single line mail.

I thought of wrting in complaint forum may wake them up so from yesterday im trying to write my issue in the complaint forums but still no luck.

Now i will go to consumer court If anybody knows what is the process to raise a complaint in consumer court or is there any legal way to file a case against please let me know (send me a mil/post acomment)

I have been using money2India since a longtime but i never expected anything nasty like this would happen when my family in India is in need of money.i will never use money2india here after.

Sujata.

Hi Sir ,

Amount Rs : 827 /-was deducted on 19/04/2011 from my account with out intimatimating to me for QABChgs,jan-mar11+ST77 . I dont know what is this charge.

I am using the same account from more than 2 years and also maintaing minimum transaction amount 10000/- for 3 months.

Can you please help me out in this problem.

ICICI account number is :[protected]

Thanks and Regards,
Muni Sankar
email: sankar.[protected]@gmail.com

Dear Sir,

This is to inform you that I have not received the Final interest & Principal Value of ICICI – Tax Saving Bond -032003-TSB the details of which are as follows:

Certificate No 30451
Bondholder No[protected]
No of Bonds held – 1
Distinctive No[protected]
Name of Holder: om prakash sharma

As I have not received the cheques for annual interest & principal, I presume that they have been misplaced in transit.


I had subsequently followed up but have not recieved any proper reply as regards the status nor provided any contact no/address of higher authority to whom can be approached.

This clearly shows the lapses in the system and the irresponsible manner in which the whole thing is being managed.

I think Ms Chanda Kochhar should go down to the grassroots and take make necessary corrections in the system before chalking out huge expansion plans at the cost of betraying many innocent customers like us.

Hope the bank listens to this complaint and does the necessary to repay the interest and bond value along with loss of interest for the period of delay.

Regards,
OM PRAKASH SHARMA
[protected]

Dear Sir / Madam,

I had taken a personal loan from ICICI Bank in 2006 of Rs. 30,000/- and I had paid EMIs. The capital outstanding shows Rs. 5000/- and the person who collected the amount from me every month suddenly disappeared when Rs. 5,000/- was due. On repeated calls also he never turned up from collection. Now one lady from Central ICICI Cell calls up and threatens with dire consequences if I do not pay Rs. 29,900 (which includes lawyer fees as well. I am willing to pay my outstanding amount, however it is injustice to collect the Lawyer charges from me and also threats.

My Loan A/C No. is: LPCAL[protected].

The complain was lodged earlier however, the Delhi Call Center, someone called (Neha Sharma) calls up from Ph No. [protected] and asks to settle the money immediately with Kolkata office without any written letter which as per their version I was supposed to receive. She also says that the letter is there with the Bank officials at Sarat Bose Road office in Kolkata and would expire in another 2 days time, which I have not seen till now.

The mode of operation of the Bank is ridiculous. Its been a month still they are trying to resolve the issue through unnecessary hoax calls.

Please help and suggest what to do.

Regards,

Supratim Bhattacharya