ICICI Bank Complaints & Reviews

Dear sir

Myself, Subrata Saha, one of your valued corporate customer, was having ICICI credit card (no.[protected]) & savings bank account (no.[protected] at your bank. The saving bank account is around 11 years old.

I have some issues with credit card. There was some technical & your persons errors and because of your error, I had been penalised of Rs.19,800. It has been already communicated many times to your representative (refer my mail below). However, there was no right process & procudure of judgement. Many times, your representative told me to settle this account with some lumsum cash amount (seems to be suspecious to me). However I have not given any amount.

Your representative treaten me many times. Most unfortuitate part is without my permission & intimation, one day you have deducted this amount from my savings account.

Please note that there were 3 cheques were already issued to other agencies which were from this savings account. All the cheques are bounced because of fund and I haved penalised again of amount Rs.1000 for which you are only responsible.

For your information, this has happened not only with me. Same has happened to other many customers also. I find this bank is follwing most dangerous & corrupted persons / policies. In this way you can also loose your valuable customers.

I have already closed my credit card account. I am now closing my saving account also. I am spreading this massage to my friend & society. For your information, sir, I am sending this to you also.

View above, my sincre request to take follwoing immediate steps : -

1) Investigate my case.

2) Arrange to make repayment of deducted amount of Rs.19,800. Please note that you can not deduct any amount without convincing customer. This is customer hard money.
3) Arrange to return penalised amount which were deducted due to bouncing of cheques.

With warm regards

Subrata Saha
[protected]

On 12/30/10, subrata saha <[protected]@gmail.com> wrote:
> Dear Sir
>
>
>
> As mentioned in mail below, I was having ICICI bank credit card having no.
> .[protected]. This is closed on long back in the year of 2008.
>
>
>
> After that, I received frequent SMS regarding outstanding payment. However,
> I have already told you that I have cleared the amount whatever I have
> purchased. Due to your internal / system error, the outstanding amount is
> appearing. Can you please tell me, why I will pay the penalties which was
> generated / created by your system issues. Under no fault of mine, you are
> repeatedly harrsing me.
>
>
>
> As mentioned in my trial mail, again I would like to inform you that these
> SMS / reminders create very much mental pressure to me & for that I am not
> able to sleep properly. For this mental agony, if anything happens to me,
> you are fully responsible for that. I am also writing to this to the
> consumer board.
>
>
>
> Once again I sincerely request you to close my account.
>
>
>
>
>
> Regards
>
> Subrata Saha
>
> [protected]
>
>
>
> *From:* saha s (Admin)
> *Sent:* Wednesday, September 30, 2009 9:52 AM
> *To:* 'Head Service Quality'
> *Subject:* RE: RE:'ICICICARE=[protected]' ICICI Bank Credit Card
>
>
>
> Dear sir
>
>
>
> Reference to my earlier mail, as I inform you that having a ICIC bank
> preferred credit card, since 2004. The card was given to me by some of your
> agent at kolkata having life time free card without any renewal fee. But
> just after one year, a bill statement was sent having the renewal fee of
> 750/-. That time, i talked to your representative over phone & it was
> communicated to me that by mistake the amount had been send, please did not
> pay & it would be regularized in next bill. But after that there were
> several bills came & the amount was not reversed and even that it
> multiplied
> by many fold with penalty charges. Several times, it was communicated to
> your representative, but no positive things came. Till date, I have paid
> the
> purchase amount and I will not pay the penalties which was not account for
> by me.
>
>
>
> Now often, I got SMS , letter from your side stating about non payment of
> credit amount. These create very much mental pressure to me & for that I am
> not able to sleep properly. I want to make it clear that if there is any
> purchase amount balance, I will definitely pay the amount. However, I will
> not pay the penalty & other wrong charges for which I was not accountable.
>
>
>
> Earlier I have approached to you many times, however I have received any
> positive response from you. Moreover, your representative, behavior is also
> not proper. I am also holding a responsible post. Money is not at all a
> matter; matter is a principal & your commitment to the customer. It is look
> like a chitting to the customers. Please also note that this grievance is
> not with me, it is with most of your customer.
>
>
>
> In this regard please note that as mentioned earlier, I have already
> surrendered this credit card. Therefore, I request you please close my
> account immediately and also do not send any SMS & letter to me in this
> regard; or else I will send this matter to consumer’s forum as a case of my
> mental harassment.
>
>
>
> Regards
>
> Subrata Saha
>
> [protected]
>

Dear Sir,

I am having a ICICI bank credit card since last 4 years. I had outstanding against my card and was paying min amount every month. I requested for EMI settlement of my outstanding, but I got an offer that If I make a payment of Rs. 34,000/- against of Rs. 43,000/- outstanding in one go. Thus I requested them to give me one settlement letter stating that " aftre making of this payment there will not be any outstanding against me, and Bank will not make any conplaint on CIBIL & if already made bank will withdraw it"

Since then, I am not getting any proper responce from them.

Request you to please suggest, and help me to resolve the issue.

Regard's

Dear Shri Shiva Kumar Tadikonda (Dy. General Manager & Nodal Officer ),

This is to inform you that I am in regular touch through e – mails , personal visits to my CP branch with Mr. Gurpreet Anand , Ms. Preeti Mehta ,Mr. Surinder Mahajan & Mr. Vivek Anand of ICICI bank regarding payment in my a/c against a/c payee cheque of Rs.49,738/-. Customer Care complaint no SR[protected].

Yesterday I have already forwarded you the the total correspondence made by me with all the above mentioned people of your bank for the past one month and have also made frequent personal visits to my branch for this purpose but regret to inform you that till date I have just received two mails form your bank without any concrete reply . I would like to know from your good self that is this the way A reputed bank like ICICI deals like this with their esteemed customers . This case clearly shows that none of the Sr. Personal of your CP branch are bothered / concerned to reply back to the grievance of their clients , forget about giving a call and giving a update on the issue.

As you can see by the attached correspondence that already one month has passed and nothing has happened on the request as I had written to Dy. Branch Head Ms. Preeti and then to Branch Head Mr. Gurpreet Anand ( As per reply mail dated 15th, April of Ms. Preeti Mr. Anand had to reply on 16th, April which has not happened till date ) and also to Mr. Suriender Mahajan but none of them has shown any interest / have reverted back on this issue with details.

I would again highlight that I had deposited the cheque in the Drop Box of ICICI Bank in Sarita Vihar and in case any fraud takes place after that , it is the responsibility of ICICI Bank to refund the amount to the person in concern rather than not replying / harassing the client as it has happened in my case. Due to this issue I have faced lot of financial difficulty and had to stop the payment of 2 of my cheques I had issued in advance as I was assuming that this amount wof Rs. 49,738/- will get credited in my a/c as in due time which never happened . I had to cut sorry figure to the people I owed the money and this has hampered my Goodwill and have caused mental & monitory pressure on me for the past one month .

Request you to kindly look in the details and credit the said amount on immediate basis in my a/c and confirm the updated status by return mail .

This is for your information and immediate action .

Kind regards,

Nitin Kapur

[protected]
e mail : [protected]@gmail.com
[protected]@hindustantin.co.in

Credit Card No. [protected] issued by ICICI Bank
Over the last seven months I am unable to make payments towards the outstanding due to financial hardships. However I have two other credit cards also issued by ICICI bank whose payments are made on a regular basis till date.
Over the last seven months I have been threatened, abused with filthy bad words and lots more by several collection agencies and employees of ICICI bank whose records I have maintained. I have faced all this till the last episode I would wish to describe as below.
Tuesday, April 19, 2011 – have been getting calls from telephone number[protected] and[protected]. The way of greeting was using words like ( madhar choot, Teri maa ko chodu, Cheenal, Randi ki aulad and lots lots more..) there were over 45 such calls between 5.pm to 9 pm. It was later revealed with the assistance of the Inspector of Police at Borivali Police Station and the person declared his name was Avinash Naik.
Wednesday, April 20, 2011 – At 8 am, two men, one of them claimed to be an ICICI representative with an ICICI Bank Identity card (Name: Vijay, Mobile [protected]) and his accomplice visited my distant relative’s residence and staged a horrendous drama using similar words like ( madhar choot, Uski maa baap ko chod dalunga, Cheenal, Randi ki aulad Paisa tu bhar nahi to..and lots lots more..) It was their neighbours with the help of their watchman who managed to get them out of the building premises.
From what you see above
1. Why target others for my credit issues?
2. Why call during non working hours? (9pm at night)
3. Why use these sorts of bad words?
4. Why sneak into other peoples premises and create havoc?
I had invited and even on this occasion the bank’s representatives for a decent proposal for settlement at my correspondence address as per the bank records. I have awaited from 11 am to 11 pm on all days just like I still do. But they choose their way and do not bother to meet me in person. The time has now run out. I have accepted their challenge. To defend those who are connected to me in any respect from such attacks I have filled NC’s against these ICICI representatives and their departments at Borivali and Santacruz Police stations. Refer to NC’s attached.
With all that I have stated above I do not have to explain what’s legal and illegal. I am determined to make ICICI bank and their representatives pay for every inhuman and unethical deeds. I have records, evidence and witness( Police, politicians and social workers) to prove their filthy strategy. I believe in eye for an eye and tooth for a tooth and am not going to spare any of them irrespective of what level I may have to go to.
Lastly, I hope I clear with things I have stated and for any querries please follow this string on www.consumercomplaints.in
Cc to [protected]@icicibank.com
Would appreciate comments or any sort of recommendations from readers

I was duped by the call center person on 20/04/11 to pay rs 1295 in 3 EMIs of Rs 431 to subsribe for Card Protection Plan -CPP for all credit and debit cards I use . I was told that amt. would be deducted from the maximum balance availabvle to me . When I contacted again to the 24hrs call no. I was told that when the request is processed 7 days later I may be able to regain my amt.Kindly look into this matter at the earliest and reevert the request as soon as possible.My credit card no. is [protected]

With regards ,
Himanshu Sharma
(M)- [protected]

Hello Sir,Ma''am I Shashank Shekhar Tiwari, work in Autometers Alliance Ltd. sector 57 Noida, I have salary account in ICICI Bank branch sector-61 shopprix mall Noida UP. My account number is[protected], on 25 February 2011 i was received sms from ICICI bank regarding the transaction of money, total Rs 6000 was debited form my account which was not done from my side.somebody has made false transaction.I reported to ICICI Bank regarding this issue they told me this bank fraud,they also provided the complain number regarding this fraud i.e.[protected]. False person recharged BSNL mobile from my account.I lodged FIR at Sector-60 police station noida.and bank did not fully support me in this matter,and finally Bank told me that this transaction was done by me and bank did not provide me the name and contact mobile number ,address whom made this transaction. So please help me in getting my money back. Thanks & Regards Shashank Shekhar Tiwari [protected] address-s-19,IInd Floor,near metro hospital,Sector-11 Noida mailid-shshank.[protected]@gmail.com

Dear sir/madam,

I had visited icici bank koperkhairne branch navi mumbai today for applying net banking password. When i sit on chair infront of the fdo desk the person of bank has refused to me sit there and argue with me used with bad language and shown me me through his fingure the chair at waiting lounge. I dont know how the icici bank customer service is providing to the customers. I really dispointed for the same. The branch manager of the icici bank also seen the matter but he didn't interfere the same and kept himself away from the hard argument between me and the branch staff and gone his cabin. I have the account with icici bank since last 3 years but it is the first time that type of pathetic service received by me.

I am very much surprised that while dealing with customer during the customer hour how a staff of such a reputed bank use abusive language in front of other customer. Is this the service privided by you bank in recent days???


Regards,
Ranjan Naik
0-[protected]

Hi Every one
This is Selvaraj.K from Palani i Invested 50000 rs for three years so totally 150000 i invested in last three years in icici the bank.. when i start the policy at that time they told after completion of three years we will give back near 3,000000 based on share market ...see one more thing at that time share market was near 18,300 points now also near to same but they giving only 160000

Policy # 00338499
The above policy survival benefit was due in the month of March-11. ICICI Prulife with the wrong intention withheld the amount and not sent to the policy holder. Earlier, I'd applied for Home Insurance with the same Company. After paying the full insurance premium, they have not sent the Policy for more than 3 months. I think this company is cheating the Indian Public. They always tell something and do something.
The survival benefit is the return of the premium we have been paying on the basis of PURE TRUST!!! After having most of my policies with this Cheating company, now I've lost trust completely. I humbly request you to help me getting my money with the compensation and mental harrasement they have exploited me and my family. many thanks.

Dear Concern,

Continually follow up from October 2010 i went there for open a locker for M / MM size but it was not provided by bank till date on continually follow-up.

I am greatly thankful to you if you can arrange one locker.

Thanks & Regards
Deepesh Khandelwal
Mobile: [protected]

I had a Demat (residential) account from ICICI Securities ltd when I was in India. As I become an NRI, the savings account related to Demat account was converted to NRO accountas per advise from the ICICI Bank. The residential Demat account is delinked. So the demat account becomes an inoperative account. The bank customercare team advised me to open fresh NRI Demat account in which the shares will be transferred. We have contacted customercare team but they have not helped to open the account for the last 3 months.

Finally I went to India to open the Demat account personally. I have contacted Kandivali(E) ICICI Securities center to close residential Demat account and open a NRI Demat account.
I have submitted all the particulars on first week of February. No one has responded till that day. I would like to know what is the status of my Demat account. I have submitted my application to following person of Kandivali-east (Thakur Complex) branch:

1. Rajesh Shivmurti Gupta

2. Dharamveer Sachin.







Regards,

Pabitra Ghosh

Hi,

Subject: ICICI Bank EPS Settlement delay....

This is to bring into notice about the unfair practices of ICICI Bank in EPS settlement process. I was one among hundreds of such victims who either give up hope of getting settlement or run around accounts and taxation department for the status.

I Worked for ICICI Bank Phone Banking group since February 2005 to April 2010. My employee ID was 125615 and EPS account number MH/18796/46002 & PF# MH/18796/125615. I had submitted PF & EPS settlement forms on my last working day i.e April 21, 2010. Upon enquiry I was assured that EPS settlement would happen between 9-11 months duration.

It was around after 8 months I have contacted accounts and taxation department to confirm on EPS settlement status and was surprised to hear that my application was rejected without any notification. ICICI Bank is least bothered to arrange a call or an email to inform about the rejection. Only upon enquiring, I get a canned response that I need to submit a fresh application for further processing.

I still agreed for this and arranged a fresh application about 3 months ago and since then I have been following them through mails. Till date my application has not been submitted to regional processing deparment. I have never received any update or any progress response from ICICI Bank untill and unless I asked them for the status. And everytime I receive a canned response that your application is pending for submission.

Is it a computerized world or we are still working on paper records..??

I would request the concerned authorities to take this complaint forward and take necessary action.


Thanks & Regards,
Kaleem
[protected]
[protected]@rediffmail.com

I TRIED TO WITHDRAW A SUM OF RS 4000/- ON 29 JAN 11 FROM A ICICI BANK ATM AT AIR FORCE STATION KALAIKUNDA WITH MY PNB DEBIT CARD. HOWEVER NO MONEY WAS GIVEN OUT BY THE ATM BUT I GOT A WITHDRAWL ALERT FOR THE SWIPE FOR THE SUM OF RS 4000/-. I LODGED A COMPLAINT FOR THE SAME BOTH AT THE CUSTOMER CENTRE ([protected])(COMPLAINT NO.[protected] AND THROUGH MY PNB BRANCH MANAGER. ON 11 MAR 11 I CAME TO KNOW THAT THE COMPLAINT HAS BEEN REJECTED DESPITE THE SAME BEING ACCEPTED ON 09 FEB 11.

Please find mentioned below copy of the email sent to ICICI Bank Credit Card Department on the subject "Complaint against your Collection Official" which is self-explanatory.

11th April, 2011

To,

The Head - Credit Card
ICICI Bank Ltd.
Credit Card Department
Mumbai.


Dear Sir / Madam,



This is with reference to my credit card no.[protected].



I had received a call from one Mr. Suresh (through phone no.[protected] from your Collection Department on 9th Apr.’11 asking for the payments towards the credit card outstanding of last month as well as for this month which is a total amount of Rs.9558/-. Although I had earlier mentioned to him on 6th Apr. that I will clear the payment by weekend i.e. by 9th Apr., I told him that I will make it on Monday (11th April) as I was not carrying the cheque book on that day. To this he was continuously insisting me to make it on 9th Apr. saying that this is my billing date and the payment must be reflected on this day.



I had earlier checked with the Customer Service Department with Mr. Rishi Raj from your Mumbai Credit Card Department checking if I could pay it on Monday 11th Apr., 2011 to which he had agreed and also mentioned that my billing cycle is on 12th Apr. Despite informing this person about my conversation with the Customer Service, he was still adamant to me to make the payment otherwise he will speak to my mother at home & send the person to collect it. In fact, while I was on the phone with him he dialed & spoke to my mother very rudely & with disrespect and told her to make arrangements of payments & he is sending a person across to collect it. She also kept requesting to collect it from me on Monday but he was completely ignoring that & kept insisting for payments. Over the phone, he also told me that he can wait till Monday but will not help me with the additional days time.



FYI, I have paid the outstanding dues today (11th Apr.’11) vide your receipt no.[protected] for Rs.9560/-.



This way of collecting payments and talking to an elderly Senior Citizen woman with such a disrespect is unacceptable. This has been a very unprofessional way of dealing with a customer and more so disgracing a woman who was all alone at home.



I request the bank to make note of the above matter and I anticipate an appropriate redressal.


Thanking you,


Sincerely,


Nicholas Almeida

Hp: [protected]

Sir,
I would like to bring to your notice that a sum of Rs. 13,042.00 has been transacted from my credit card on 9th APR 2011 in the name of ICVBP IPRUODAY with a
transaction Ref.Number : 74678721101061512714194 of Rs.3108.00
transaction Ref.Number : 74678721101061512714137 of Rs.5254.00
transaction Ref.Number : 74678721101061512714319 of Rs.4680.00


I have not done any transaction on this day, even i had not instruct to any body to deduct this ampount through my card. i HOPE THERE IS A MISTAKE IN DOING THE SAME. DO RECTIFY IT IMMIDIATELY AND INFORM ME AT THE EARLIEST ....plz don't be delayed in it to AVOID ANY HARD ACTION BY ME.

I have SB account with ICICI Bank, DilsukNagar,Hyderabad branch.Account Number is [protected].On[protected] an amount of Rupees 80,000/- has been fraudulently transferred from my account to another account pertaining to ICICI Bank employee at Mumbai vide Transaction number BIL /[protected] / I. Immediately I made a complaint to ICICI Bank SR No.[protected] and also reported to police station Chaitanya puri, Hyderabad.

Even after eight (8) months the bank has not responded to credit back my amount.

The amount has been withdrawn by the account holder at Mumbai on the same day.That account holder is an employee of ICICI Bank. He being an employee of the same bank he could steal my account details including Login ID, Password, Card Details and Transaction password etc from the bank system.It appears that the bank has failed to act promptly to prevent such fraud in-spite of many such thefts occurred earlier. It is a clear deficiency of service under CP act 1986.

If the bank employee misappropriated the amount of an account the bank is responsible or the misappropriation.

As such the bank shall be held responsible for such illegal activity by it's employee and bank has to pay my money back in to my account.

Hi,
I am having a salary account in ICICI bank (Infosys/madhapur branch) for the past 6.5 years. Still bank is charging for ECS creations etc. I have registered for ECS creation of LICHFL for my loan.They have charged 55 INR on the same. I do not understand why so many hidden charges being levied on valueble customers.

Regards,
KLNRao

I am a ICICI bank customer more than three years.
I have a credit card whose no. is [protected]. Due to some finincial problem, I am not able to pay full payment. I am requesting to bank from last one year for sattlement. But an Agency Money Multipler made wrong commits to me that pay minimum amount in this month and your card will sattele in next month by this commitment they take payments
20.07.2010- 4550
06.09.2010- 4550
07.10.2010- 4600
08.11.2010- 4500
03.02.[protected]
31.03.[protected]
06.04.[protected]

In the last month a person called me for full and final Sattlement in one sort whose name was Mr. Dinesh Kumar and Mob. No. was [protected].

He said for one time sort you have to pay Rs. 50600. I aggred for this.
He sent Mr. Sarvesh Kumar for collection. He gave me sattlement later and then I gave Rs15000 cash and a cheque of Amt. 29980 of OBC bank whose no. is 580304 and an amount Rs 5620 was debited from my saving A/c
[protected] in ICICI Bank.
After two days when I called ICICI customer care then they told me there is no sattelement in the month of March.
I am attaching scaned copies of sattlement letter and payment reciepts.

Hi..

Im Narinder Kaur..its realy bad experiance from ICICI that without my knowlege..without any confirmation that iam the same person or not they debited 17256 from my ICICI salary account..i want my amount back within 24 hrs..realy its pethatic service of icici..when i called up customer care of ICICI they will put call on hold for a long time...
see being a human being we have been using so many subscriber number airtel,vodafone,tata,aircel,idea etc..i have used all these connection & gvn ID for the activation might be somebody else miss used from my ID.

whatever it is..i want my whole amount back...otherwise i will take legal action for the same u did.

Dear sir,
Myself Vishal Narayan Bhatnagar i m icici health insurance policy holder which premium i pay through icici credit card monthly EMIs. I have paid my EMI till March 2011 but when i got my credit card statement the charges of EMIs are included in the statement of April 2011. Then please clarify by calling on my mobile no. [protected] that why this charges are included in the statement of this month as soon as possible. Thank You.