ICICI Bank Complaints & Reviews

I am Dinesh, Have account of Bahadurgarh- ICICI Branch and one of Sonipat - State bank of india branch.

I am doing the transaction using Internet Banking as well ATM.
Just check the whole month status -
- I shocked that , 20Rs deducting for each transaction.

Service of ICICI bank is very poor, I tried to call customer care - which is not Tool Free specially and whenever i waste more than 5 calls there then they did not respond me.
They just seems to waste the time.
I also tried to call branch ph.no. They response that- you should come here and then talk with us..- Why ., No one have time for this such issues.
Why the mobile phones and customer care service is available.?

Same for StateBank of india..BUt they are much better than ICICI Bank.

I dont know - what to do?
I already complaint to ICICI but still no response?

Please give me any help/ Idea or response which you can do

Contact me
Dinesh
[protected]

Dear Sir/mam
I am Amit Jain have an account with ICICI Bank, A/c No.[protected], Branch-SB Road, Pune had lost my ATM Debit Card. My Last transaction was ICICI Bank ATM at Magarptta City Hadapsar , Pune, date[protected], time arround 7.30 pm.
Then after four consecutive fraudulent transaction of total amount 12,888.00 on date 26th April at around 10.02 AM from my card.

ICICI bank representative give a call on[protected] at around 5:00 PM about those 4 tranaction. I reported them those transaction were not done by me. There after I have complaint with FIR to Hadapsar Police Station, Pune dated of[protected]. and also complaint to
ICICI Customer Care complaint ID is SR17489548.
With the direction of customer care I have sent the required document to DEBIT RECON TEAM, A WING 6th FLOOR, AUTOMN ESTATE, CHANDIVALI FARM, ANDHERI, MUMBAI-400072.
Please help me.

Thanks and Regards
Amit Jain
[protected]/[protected]
[protected]@gmail.com

i have purchased two bonds of icici money multiplier bond-1099-mmb dated[protected] for Rs 6000.00 each
bond holder no. 6432-210
certificate no. 888 & 889
bond holder name ABDULLAH
distinctive no. 1113 & 1114

but still i have not recieved any report from the company
i like to know the address of the company for correspondence & to collect my payment

ABDULLAH
S/o VALI UR REHMAN
61/F-6 RAFAT PURA STREET
MORADABAD-244001
[protected]

Hi ,

I joined an Organization in Kolkata(RS Software) on feb 14th 2011, and opened an Salary account with ICICI bank (Manikanchan SEZ, Technopolis,Kolkata). It was an Instakit i.e. ready account , the privileges are (International Gold Debit Card) there are no charges , as many numbers of withdrawals from any other bank ATMS, I stay infront of the ICICI bank in Salt lake Sector 2 , the Card doesnt work in the ATM machine , for which I went to other bank ATM

To my surprise they deducted INR 20.00 after the 5th transaction, I went to the branch to enquire the same ,they told some technical issue is going on so it happened, please communicate to the Salary Dept, i.e near Infinity Towers(Sector 5 Salt lake), I wrote 2-3 emails and called them even,just to fix the issue, they are saying the account needs upgradation and so many things.

Boasting as the 2nd largest bank in India, the service quality they provide is real mediocre, as I see other colleagues dont have the same issue, the bank is unable to answer the query.

Please let me know what can be done so that my issue would be resolved.

Thank you
Sanjib Dey
ICICI bank a/c[protected]
Cell : +91 [protected]

Dear Sir,
I had invested Rs.10000/- in ICICI Tax saving bond -0899-TSB. My Bond holder No: 6335-896, Certificate no: 29235 name of holder is Venu B V S, no of bonds two and distinctivenos:[protected]. Date of Allotment is 23.09.1999 and redemption date is 23.09.2002.

I had not received the maturity amount. Kindly advise me, what to do for redemption of the above said bonds.
My E Mail is : [protected]@yahoo.co.in. Expecting an early reply.

Thanking you.

Yours faithfully
BVS Venu

I have not received the maturity amount of the FD of Rs. 30,000/- which matured on April 22, 2011. I had sent the certificate duly discharged to the address mentioned in the FDR, i.e ICICI Koramangala, No. 5, RG Chambers, 3rd Floor, 80 Feet Road, Koramangala, Bangalore 560034 via GMS Courier on March 06, 2011, consignment no.[protected]. I spoke to the customer service officer at ICICI Bank, but they could not help me.

Details are: FDR #[protected], dated 27 April, 2011.

Who will pay the interest for the extra days that ICICI holds my money? Their ads claims fancy levels of customer service, but that is only up to they getting the money in their hands, after which the customer has to run behind them to get his funds back!!!!! Please do not invest in their FD schemes as the maturity amounts is bound to get delayed. The customer service at ICICI bank also refuses to part with the branch phone nos and expects the customer to visit them.

Sunder Gopal
Bangalore

Hi,

I took two home loans from ICICI bank around 5 years back.

Loan 1(LBDEL[protected]): Loan Amount: 642000

5 years back(inception of loan) Now
Principal Loan Amount left 642000 614762
Tenure 240 months 539 months
EMI 5471 6916
Rate of Interest 8.25 13.5

Loan 1(LBDEL[protected]): Loan Amount: 1285000

5 years back(inception of loan) Now
Principal Loan Amount left 1285000 1230561
Tenure 240 months 540 months
EMI 10950 13076
Rate of Interest 8.25 13.5

Principal amount has not decreased and EMI/tenure/interest rate is keep on increasing. ICICI current floating home loan interest is 9.5 whereas they are charging me 13.5%.

Regards,
Sunil

I have account with ICICI opened in 2007. And currently ICICI is doing some R&D with my account :).

In March 2011, my account got locked though I was entering correct pwd. The reason was... my user ID was assigned to some other customer, account number too. This, I came to know when I called cust care... they said - this account is not yours sir.. I provided all the details... then the representative suggested me to visit branch.
Branch executive got shocked when I produced all the proofs suporting that the account was mine. They found that in March the account number was alloted to some other person. The details like name, address, phone number and all the things were changed tooo.
The result was they deactivated account, user id, debit card... and said that they will solve it ASAP.

I did not here from them for two weeks, I visited the branch. Now the height was - The executive had retrieved my 2007's details like address and phone number. So I requested them again to update the details. The person said that, I will receive a new debit card and pwds will be mailed to me within 1 week. Now its 2 weeks over... and I have not received any thing.. My account is in inaccessible state since one month.

What a great service they are providing.. a multinational bank!! I am felling to get my cash and close my acount with bank.


If anyone has any suggestions.... how should I handle this?

Dear Sir

i have sent my PFWF form on 19 april 2011 but still not acknoweloge

kindly look in to the metter

Regards

jabir
([protected])

Dear sir

Myself, Subrata Saha, one of your valued corporate customer, was having ICICI credit card (no.[protected]) & savings bank account (no.[protected] at your bank. The saving bank account is around 11 years old.

I have some issues with credit card. There was some technical & your persons errors and because of your error, I had been penalised of Rs.19,800. It has been already communicated many times to your representative (refer my mail below). However, there was no right process & procudure of judgement. Many times, your representative told me to settle this account with some lumsum cash amount (seems to be suspecious to me). However I have not given any amount.

Your representative treaten me many times. Most unfortuitate part is without my permission & intimation, one day you have deducted this amount from my savings account.

Please note that there were 3 cheques were already issued to other agencies which were from this savings account. All the cheques are bounced because of fund and I haved penalised again of amount Rs.1000 for which you are only responsible.

For your information, this has happened not only with me. Same has happened to other many customers also. I find this bank is follwing most dangerous & corrupted persons / policies. In this way you can also loose your valuable customers.

I have already closed my credit card account. I am now closing my saving account also. I am spreading this massage to my friend & society. For your information, sir, I am sending this to you also.

View above, my sincre request to take follwoing immediate steps : -

1) Investigate my case.

2) Arrange to make repayment of deducted amount of Rs.19,800. Please note that you can not deduct any amount without convincing customer. This is customer hard money.
3) Arrange to return penalised amount which were deducted due to bouncing of cheques.

With warm regards

Subrata Saha
[protected]

On 12/30/10, subrata saha <[protected]@gmail.com> wrote:
> Dear Sir
>
>
>
> As mentioned in mail below, I was having ICICI bank credit card having no.
> .[protected]. This is closed on long back in the year of 2008.
>
>
>
> After that, I received frequent SMS regarding outstanding payment. However,
> I have already told you that I have cleared the amount whatever I have
> purchased. Due to your internal / system error, the outstanding amount is
> appearing. Can you please tell me, why I will pay the penalties which was
> generated / created by your system issues. Under no fault of mine, you are
> repeatedly harrsing me.
>
>
>
> As mentioned in my trial mail, again I would like to inform you that these
> SMS / reminders create very much mental pressure to me & for that I am not
> able to sleep properly. For this mental agony, if anything happens to me,
> you are fully responsible for that. I am also writing to this to the
> consumer board.
>
>
>
> Once again I sincerely request you to close my account.
>
>
>
>
>
> Regards
>
> Subrata Saha
>
> [protected]
>
>
>
> *From:* saha s (Admin)
> *Sent:* Wednesday, September 30, 2009 9:52 AM
> *To:* 'Head Service Quality'
> *Subject:* RE: RE:'ICICICARE=[protected]' ICICI Bank Credit Card
>
>
>
> Dear sir
>
>
>
> Reference to my earlier mail, as I inform you that having a ICIC bank
> preferred credit card, since 2004. The card was given to me by some of your
> agent at kolkata having life time free card without any renewal fee. But
> just after one year, a bill statement was sent having the renewal fee of
> 750/-. That time, i talked to your representative over phone & it was
> communicated to me that by mistake the amount had been send, please did not
> pay & it would be regularized in next bill. But after that there were
> several bills came & the amount was not reversed and even that it
> multiplied
> by many fold with penalty charges. Several times, it was communicated to
> your representative, but no positive things came. Till date, I have paid
> the
> purchase amount and I will not pay the penalties which was not account for
> by me.
>
>
>
> Now often, I got SMS , letter from your side stating about non payment of
> credit amount. These create very much mental pressure to me & for that I am
> not able to sleep properly. I want to make it clear that if there is any
> purchase amount balance, I will definitely pay the amount. However, I will
> not pay the penalty & other wrong charges for which I was not accountable.
>
>
>
> Earlier I have approached to you many times, however I have received any
> positive response from you. Moreover, your representative, behavior is also
> not proper. I am also holding a responsible post. Money is not at all a
> matter; matter is a principal & your commitment to the customer. It is look
> like a chitting to the customers. Please also note that this grievance is
> not with me, it is with most of your customer.
>
>
>
> In this regard please note that as mentioned earlier, I have already
> surrendered this credit card. Therefore, I request you please close my
> account immediately and also do not send any SMS & letter to me in this
> regard; or else I will send this matter to consumer’s forum as a case of my
> mental harassment.
>
>
>
> Regards
>
> Subrata Saha
>
> [protected]
>

Dear Sir,

I am having a ICICI bank credit card since last 4 years. I had outstanding against my card and was paying min amount every month. I requested for EMI settlement of my outstanding, but I got an offer that If I make a payment of Rs. 34,000/- against of Rs. 43,000/- outstanding in one go. Thus I requested them to give me one settlement letter stating that " aftre making of this payment there will not be any outstanding against me, and Bank will not make any conplaint on CIBIL & if already made bank will withdraw it"

Since then, I am not getting any proper responce from them.

Request you to please suggest, and help me to resolve the issue.

Regard's

Dear Shri Shiva Kumar Tadikonda (Dy. General Manager & Nodal Officer ),

This is to inform you that I am in regular touch through e – mails , personal visits to my CP branch with Mr. Gurpreet Anand , Ms. Preeti Mehta ,Mr. Surinder Mahajan & Mr. Vivek Anand of ICICI bank regarding payment in my a/c against a/c payee cheque of Rs.49,738/-. Customer Care complaint no SR[protected].

Yesterday I have already forwarded you the the total correspondence made by me with all the above mentioned people of your bank for the past one month and have also made frequent personal visits to my branch for this purpose but regret to inform you that till date I have just received two mails form your bank without any concrete reply . I would like to know from your good self that is this the way A reputed bank like ICICI deals like this with their esteemed customers . This case clearly shows that none of the Sr. Personal of your CP branch are bothered / concerned to reply back to the grievance of their clients , forget about giving a call and giving a update on the issue.

As you can see by the attached correspondence that already one month has passed and nothing has happened on the request as I had written to Dy. Branch Head Ms. Preeti and then to Branch Head Mr. Gurpreet Anand ( As per reply mail dated 15th, April of Ms. Preeti Mr. Anand had to reply on 16th, April which has not happened till date ) and also to Mr. Suriender Mahajan but none of them has shown any interest / have reverted back on this issue with details.

I would again highlight that I had deposited the cheque in the Drop Box of ICICI Bank in Sarita Vihar and in case any fraud takes place after that , it is the responsibility of ICICI Bank to refund the amount to the person in concern rather than not replying / harassing the client as it has happened in my case. Due to this issue I have faced lot of financial difficulty and had to stop the payment of 2 of my cheques I had issued in advance as I was assuming that this amount wof Rs. 49,738/- will get credited in my a/c as in due time which never happened . I had to cut sorry figure to the people I owed the money and this has hampered my Goodwill and have caused mental & monitory pressure on me for the past one month .

Request you to kindly look in the details and credit the said amount on immediate basis in my a/c and confirm the updated status by return mail .

This is for your information and immediate action .

Kind regards,

Nitin Kapur

[protected]
e mail : [protected]@gmail.com
[protected]@hindustantin.co.in

Credit Card No. [protected] issued by ICICI Bank
Over the last seven months I am unable to make payments towards the outstanding due to financial hardships. However I have two other credit cards also issued by ICICI bank whose payments are made on a regular basis till date.
Over the last seven months I have been threatened, abused with filthy bad words and lots more by several collection agencies and employees of ICICI bank whose records I have maintained. I have faced all this till the last episode I would wish to describe as below.
Tuesday, April 19, 2011 – have been getting calls from telephone number[protected] and[protected]. The way of greeting was using words like ( madhar choot, Teri maa ko chodu, Cheenal, Randi ki aulad and lots lots more..) there were over 45 such calls between 5.pm to 9 pm. It was later revealed with the assistance of the Inspector of Police at Borivali Police Station and the person declared his name was Avinash Naik.
Wednesday, April 20, 2011 – At 8 am, two men, one of them claimed to be an ICICI representative with an ICICI Bank Identity card (Name: Vijay, Mobile [protected]) and his accomplice visited my distant relative’s residence and staged a horrendous drama using similar words like ( madhar choot, Uski maa baap ko chod dalunga, Cheenal, Randi ki aulad Paisa tu bhar nahi to..and lots lots more..) It was their neighbours with the help of their watchman who managed to get them out of the building premises.
From what you see above
1. Why target others for my credit issues?
2. Why call during non working hours? (9pm at night)
3. Why use these sorts of bad words?
4. Why sneak into other peoples premises and create havoc?
I had invited and even on this occasion the bank’s representatives for a decent proposal for settlement at my correspondence address as per the bank records. I have awaited from 11 am to 11 pm on all days just like I still do. But they choose their way and do not bother to meet me in person. The time has now run out. I have accepted their challenge. To defend those who are connected to me in any respect from such attacks I have filled NC’s against these ICICI representatives and their departments at Borivali and Santacruz Police stations. Refer to NC’s attached.
With all that I have stated above I do not have to explain what’s legal and illegal. I am determined to make ICICI bank and their representatives pay for every inhuman and unethical deeds. I have records, evidence and witness( Police, politicians and social workers) to prove their filthy strategy. I believe in eye for an eye and tooth for a tooth and am not going to spare any of them irrespective of what level I may have to go to.
Lastly, I hope I clear with things I have stated and for any querries please follow this string on www.consumercomplaints.in
Cc to [protected]@icicibank.com
Would appreciate comments or any sort of recommendations from readers

I was duped by the call center person on 20/04/11 to pay rs 1295 in 3 EMIs of Rs 431 to subsribe for Card Protection Plan -CPP for all credit and debit cards I use . I was told that amt. would be deducted from the maximum balance availabvle to me . When I contacted again to the 24hrs call no. I was told that when the request is processed 7 days later I may be able to regain my amt.Kindly look into this matter at the earliest and reevert the request as soon as possible.My credit card no. is [protected]

With regards ,
Himanshu Sharma
(M)- [protected]

Hello Sir,Ma''am I Shashank Shekhar Tiwari, work in Autometers Alliance Ltd. sector 57 Noida, I have salary account in ICICI Bank branch sector-61 shopprix mall Noida UP. My account number is[protected], on 25 February 2011 i was received sms from ICICI bank regarding the transaction of money, total Rs 6000 was debited form my account which was not done from my side.somebody has made false transaction.I reported to ICICI Bank regarding this issue they told me this bank fraud,they also provided the complain number regarding this fraud i.e.[protected]. False person recharged BSNL mobile from my account.I lodged FIR at Sector-60 police station noida.and bank did not fully support me in this matter,and finally Bank told me that this transaction was done by me and bank did not provide me the name and contact mobile number ,address whom made this transaction. So please help me in getting my money back. Thanks & Regards Shashank Shekhar Tiwari [protected] address-s-19,IInd Floor,near metro hospital,Sector-11 Noida mailid-shshank.[protected]@gmail.com

Dear sir/madam,

I had visited icici bank koperkhairne branch navi mumbai today for applying net banking password. When i sit on chair infront of the fdo desk the person of bank has refused to me sit there and argue with me used with bad language and shown me me through his fingure the chair at waiting lounge. I dont know how the icici bank customer service is providing to the customers. I really dispointed for the same. The branch manager of the icici bank also seen the matter but he didn't interfere the same and kept himself away from the hard argument between me and the branch staff and gone his cabin. I have the account with icici bank since last 3 years but it is the first time that type of pathetic service received by me.

I am very much surprised that while dealing with customer during the customer hour how a staff of such a reputed bank use abusive language in front of other customer. Is this the service privided by you bank in recent days???


Regards,
Ranjan Naik
0-[protected]

Hi Every one
This is Selvaraj.K from Palani i Invested 50000 rs for three years so totally 150000 i invested in last three years in icici the bank.. when i start the policy at that time they told after completion of three years we will give back near 3,000000 based on share market ...see one more thing at that time share market was near 18,300 points now also near to same but they giving only 160000

Policy # 00338499
The above policy survival benefit was due in the month of March-11. ICICI Prulife with the wrong intention withheld the amount and not sent to the policy holder. Earlier, I'd applied for Home Insurance with the same Company. After paying the full insurance premium, they have not sent the Policy for more than 3 months. I think this company is cheating the Indian Public. They always tell something and do something.
The survival benefit is the return of the premium we have been paying on the basis of PURE TRUST!!! After having most of my policies with this Cheating company, now I've lost trust completely. I humbly request you to help me getting my money with the compensation and mental harrasement they have exploited me and my family. many thanks.

Dear Concern,

Continually follow up from October 2010 i went there for open a locker for M / MM size but it was not provided by bank till date on continually follow-up.

I am greatly thankful to you if you can arrange one locker.

Thanks & Regards
Deepesh Khandelwal
Mobile: [protected]

I had a Demat (residential) account from ICICI Securities ltd when I was in India. As I become an NRI, the savings account related to Demat account was converted to NRO accountas per advise from the ICICI Bank. The residential Demat account is delinked. So the demat account becomes an inoperative account. The bank customercare team advised me to open fresh NRI Demat account in which the shares will be transferred. We have contacted customercare team but they have not helped to open the account for the last 3 months.

Finally I went to India to open the Demat account personally. I have contacted Kandivali(E) ICICI Securities center to close residential Demat account and open a NRI Demat account.
I have submitted all the particulars on first week of February. No one has responded till that day. I would like to know what is the status of my Demat account. I have submitted my application to following person of Kandivali-east (Thakur Complex) branch:

1. Rajesh Shivmurti Gupta

2. Dharamveer Sachin.







Regards,

Pabitra Ghosh