ICICI Bank Complaints & Reviews

sir
I am RAGHVENDRA SINGH having an a/c in the ICICI ACC NO[protected]
when i tried to withdraw rs 10000 from my on 26/2/2011 around 5:30 pm from the sbi atm GORAKHPUR(STATION ATM) i tried withdraw 10000 but money deducted from but no cahs received ,kindly help me out
but when i checked the balance from the other atm after an hour the balance was deducted from my a/c.

my mobile no . [protected]
thanks

yours obediently
ajeet kumar gupta

Hi,

My Home Loan Number is :lbmum[protected]
Number of Months : 240
Laon Amount : 236000
Availed @7.5%

I have availed the loan of Rs.2,36,000 from ICICI home loan at 7.5% and started paying the installment from April 2004 onwards , But they have incresed the interest by 0.5 % from February 2005 without any notice , and gradually increase it to 13.5% from july 2008 and they are not intimating...

Hi ,

I have booked Mumbai - Bangalore - Mumbai Air tickets online on Make My Trip using ICICI debit card for INR 13,056 amount inclusive of Tax and ~ 10,000 of Basic fare for which as per Bank Rules i suppose to get 500 Reward points but (5 Points per 100 Rs online transaction ) bank has only credits 162 points.
I have been following up with Bank as well as Imint but no one is giving me right answers.

Requesting to solve the issue

Regards,
Sandeep Apte
+91 [protected]

I am customer of ICICI bank and had availed a home loan for Rs 18.5L more than 4 yrs back and the original tenor was 240 months. The original EMI was close to 16,000 and in the last 4yrs rose to 19,500.
I am so frustrated with ICICI's home loan structure, just feel they are cheating customers in all possible ways.
The FUNNIEST part of this whole thing is, after having paid for more than 50 EMI's I am still left with...

Hello,
My ICICI Credit card number is 4477 **** **** 8017.
ON 6 May 2010, I allowed ICICI credit card department to debit the total outstanding amount (Near to Rs 22,000) from my ICICI saving account with specific request to ICICI credit card customer care , that to close the card account after recieving the outstanding amount.
BUT STILL,ICICI CREDIT CARD DEPARTMENT NOT CLOSED MY CREDIT ACCOUNT EVEN AFTER HAVING SUCCESSFUL COMMUNICATION IN THE MONTH OF MAY 2010, AND CHARGED THE OUTSTANDING AMOUNT OF Rs 4000.
In between 01-06 May 2010,I also visited bhandarkar road ICICI CREDIT CARD DEPARTMENT for the same .
Now after 08 Months,on 21 February 2011,I found that ICICI CREDIT CARD DEPARTMENT leaned Rs.4,000 from my ICICI SAVING ACCOUNT,as outstanding amount aggainst my ICICI CREDIT CARD.

ON 01 MARCH 2011,AFTER CONTACTING ICICI CREDIT CARD DEPARTMENT-CUSTOMER CARE EXECUTIVE,I found-

01. Refused to accept the communication made in the month of 2010,regarding to close the credit account.
FROM MAY 2010 TO TILL DATE ,MY ICICI CREDIT CARD IS NOT WORKING AT ALL ANYWHERE.

02.Inspite of closing the account,CREDIT DEPARTMENT waited to finish the deduction of insurance of Rs 99 per month for the month of MAY,JUNE & JULY 2010.

I NEVER GIVEN ACCEPTANCE TO ICICI CREDIT CARD DEPARTMENT FOR STARTING THE DEDUCTION AGGAINST ANY INSURANCE POLICY.NEITHER ICICI CREDIT CARD DEPARTMENT HAVING ANY SIGNED PROOF FROM MY SIDE TO START THE DEDUCTION AGGAINST ANY INSURANCE POLICY.

Now the credit card department charged the Rs 400 per month from MAY 2010 - till date.

Please Give me the feedback cum action plan regarding such type of abusement from ICICI CREDIT CARD DEPARTMENT.

Kind REgards,
Nilesh
[protected]
[protected]@yahoo.co.in

Pl. chk attached , ur statement that we made payment on ur assets service branch was totally wrong , pl. chk attached statement named statement dated 19-08-09 , the payment credited by ESC from my fathers bank AC, you wrote in ur mail "We wish to inform you that payment could have been deposited at any of our asset servicing branch before your loan portfolio was sold to ARCIL, We request to confirm the name and location of the branch which your father had visited for marking the payment along with the date of visit to investigate the matter further” its clear that u are not done proper homework before you answered my mail." it proved the level of concern/attention o[censored]r banks senior management. chk attachment named statement dated 19-08-09 & also chk attachment named ICICI 31 July their ur bank wrote on 31st July 09 that "Please note that pursuant to the said assignment , we are forwarding to Assets reconstruction company India Ltd. , all the cheques /post dated cheques duly endorsed with us for presentation for encashment on their respective due dates. We are also forwarding , loan agreement , security documents and other financial document in connection with the captioned loan Account to Assets reconstruction company India Ltd." for more read full letter & after more then one week ur banks credited the Rs. 4882/- from my fathers bank AC. I[censored] sold my portfolio on 31 July 09 then why ur bank credited Rs. 4882/- by ECS, why ur bank send the ESC's clearance to my fathers Allahabad bank AC on 08 July 09 and after written letter o[censored]r bank how can ur banks senior management wrote ‘during the transitioning period’. The big Question raised , i[censored]r bank were sold something before more then one week letter to other once then how can u entreating the same.
When ur bank send the all document to ARCIL because your banks sold the assignment then why it happened or your bank want to state that we had given all rights to ARCIL and hold the ECS clearance right, It is ur banks DADAGIRI.
The same concern rose with me and ARCIL when they had demanded wrong Amt and my matter holds with me and ARCIL for 1.5 years who is responsible for that.
Waiting for ur positive answerer with humble request that Don’t answered me with line “We regret the inconvenience caused due to same.” because we are suffering from a long time.

pl. suggest.

vikas shukla

Respected Sir,

I have transferred fund to D. K. Enteprises his a/c no.[protected], IFSC code ICIC0000174, pan no.-BQUPK6249Q on 25/02/2011 from my ICICI Bank account no.[protected] through net banking. I have got this account no. through fraud mail of coca cola that mentioned you have won prize and you have to pay delivery charge 25000/-. I had paid 22500/- to D. K. Enterprises. When fund had transferred, I realized that It was fraud mail and I am cheated by fraud mail then immediately I had given request to ICICI bank customer care to stop my fund transfer and fund credited back to my account. I had got complain no.[protected]. I went to ICICI DLF Phase I, Qutub Plaza Branch and gave request to branch manager to stop fund transfer but he ignored my request.
Please I requested you to pressure to branch manager to deposit my transfer fund to my account.
Kind & Regards
Kedar Nath Jaiswal
Mob. [protected]
email add. [protected]@yahoo.com

Sorry to say, I am still contuning with the same problem.



Today i tried with the on line passowrd generation options and it was successful. But still the problem continue. The surprise is that i am Log in and my name is display in the tool bar , but the moment i click on the equlity or porpolio it display the log in user ID and password window.



Today i did the setting as recommended below, it has created problem in my other application setting. My all long term log in option in Yahoo and some or the other stay on line option are not functioning.



I am really , spending hell of time in getting the Password, I am really loosing a lot in my share investment due to this problem prevaling for such a long time.



I request you all ICICI to resolve my issue to for god sake.



Appreciate you call to resolve the issue and understand my real problem.



Today i have spend 4 hours in this password issue....with no result, yet another day.



Ganesh A.Sonowane

[protected]

gsonowane

--- On Sun, 2/27/11, NRI - IDirect <[protected]@icicidirect.com> wrote:



From: NRI - IDirect <[protected]@icicidirect.com>
Subject: RE:'ICICICARE=[protected]' Re: ICICIDIRECT LOGIN PROBLEM
To: "ganesh sonowane" <[protected]@yahoo.com>
Date: Sunday, February 27, 2011, 2:13 PM


Dear Sir,

We understand your concern and regret the inconvenience caused to you.

If there is no activity in the logged in section of our website for 20 minutes, you will be logged out for security reasons. You will need to login again to access your ICICIdirect.com account.

If you think that you are getting logged out frequently, though you are active on the web site, please follow the steps given below.
Please clear cache memory of your system before logging into your account in the following manner:
Click on Tools - Internet Options - Temporary Internet Files - Delete Files.
Click on Tools - Internet Options - Temporary Internet Files - Settings - Check for newer versions of stored pages - Set to Every Visit to the Page.

Please check the browser settings of your Internet Explorer. The optimum settings are stated below:
Select Tools - Internet Options - Privacy and set the level to Medium / High

If you are required to set the above settings at the maximum level (i.e. Block All Cookies) please follows the steps given below.

Click 'Advanced' tab on Tools - Internet Options - Privacy
Enable the option of 'Override automatic cookie handling.
Under First-party Cookies, select the option of 'Block'.
Under Third-party Cookies, select the option of 'Block'
Enable the option of 'Always allow session cookies'
If you continue to face the issue, there is a possibility that you have a dynamic IP provided by your service provider. Kindly contact your system administrator and our Customer Care for resolution.

Assuring you that best of our services always.
Sincerely,

Gaurav Soni
Customer Service Officer
ICICI Securities Limited

Register your request for Demat Account Holding / Transaction statements / bills or query for the status of any form submitted at the branch by selecting the 'Create Service Request' option under the 'Demat' menu on Internet Banking. We would like to know whether you were satisfied with this e-mail interaction.

If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website
http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
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-----Original Message-----
From: ganesh sonowane ([protected]@yahoo.com)
Date: Sunday, February 27, 2011 11:29 AM
To: [protected]@icicidirect.com ([protected]@icicidirect.com); [protected]@icicidirect.com ([protected]@icicidirect.com)
Cc: g.[protected]@tasnee.com (g.[protected]@tasnee.com)
Subject: Re: ICICIDIRECT LOGIN PROBLEM

Reminder -2

I have great difficulty is LOGIN on my icicidirect site. The problem is very typical. i get login , my name apprea on the top bar, but later when i go to equity tab and select the select account option , it takes me to login screen some time , some time display invalid login id , some time it take me to the change password screen, i chnage the password and later tried to login, again the same cylce.

due to this problem for last 2 week, i have no access to my ICICI account for trading. I am going in loss

Please do refer my email below and i no response for the same.

Can i expect a call from the bank now

re



--- On Mon, 1/24/11, ganesh sonowane <[protected]@yahoo.com> wrote:


From: ganesh sonowane <[protected]@yahoo.com>
Subject: ICICIDIRECT LOGIN PROBLEM
To: [protected]@icicidirect.com, [protected]@icicidirect.com
Cc: g.[protected]@tasnee.com
Date: Monday, January 24, 2011, 10:27 PM



I am facing problem duirng login on my icicidirect account. I have login many time , but it comes out with invalid userid and login id invalid, when i can see my name appearing as log in on the tool bar. I have attached the screen shot of the message and the step followed for log in. Som etime i go up to the selection of the account , that mean in have login, but immediate the invalid id apprear. This last software site bug has really mess my session today and last week end.

Please resolve this problem today or i will not be able to do proper investment. I really would like to complaint of not getting any guidence from ICICI bank on my investment.

My account no:[protected]


Thanks & Regards,
Ganesh A.Sonowane

ICICI Bank - IMINT card is an absolutely useless product of a useless bank.

2 years back one sales person request me to fill up the IMINT form. He mentioned that you can redeem the points, when you reach 200 points. What you get is lousy 1 point for Rs 500 of petrol

I called up IMINT and rechecked that 200 points are needed to redeem about 3 months back. Now when I have reached 200 points after filling all those thousands of litres of petrol at Hindustan Petroleum Petrol Pumps the IMINT (ICICI) people say that minimum 650 points are required.

Just as the bank is stupid so are their schemes. ICICI keeps on shifting the goal posts.

My advise to everyone out there: Don't ever - ever take this ICICI Banks - IMINT card.

ICICI - Full form of the ICICI bank is ' Institutionalised Cheats and Innovative Crooks Incorporated"

From: [protected]@hotmail.com
To: [protected]@icicibank.com
Subject: RE: Payment received on your ICICI Bank Credit Card.
Date: Sun, 27 Feb 2011 13:00:58 +0000


Dear Sir,
It is very surprisng that u never give reply to custmerns greivences.
I need your attention on following issue :-
1 . For the last three years i am payment every month but as per your statement but my card not closed due to outstanding. Please note that i had paid more than Rs 50000 since last 4 years but my out standing is shown always. What is the meaning of EMI card .Please send me the statement from the startdate and close this issue. I think it is trap to all custmer to suck their hard earned money . I pay early 12000 but out standing is the same.
If you are coperating then i had to go consumer court to expose your bank to all poor custmers.
2 .As per below mail.

Thanks
pradeep Dutt Sharma



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@icicibank.com
Subject: RE: Payment received on your ICICI Bank Credit Card.
Date: Sat, 29 May 2010 01:47:16 +0000due


Dear Sir,

I had deposited Rs.1000 on Saket, Dehli branch on 23rd marh ,2010 which is not reflecting in next statement .
I had visited the branch also and send faxed scan copy of recipt also to mumbai customer care centre.their

But no reply .
And call centre and collecttion team is harressing me and making call dailly 10 times .
And every time I had given details to caller (every time new caller )

I am fade up with your services.

Please tell me what should i do.
Should i go to consumer court.

Thanks & with regards

pradeep Dutt Sharma

My name is LG kamtar working as an assistant manager in Indian Bank Thally Branch, I will like to register a complaint against ICICI Bank. since last two months am getting calls from ICICI collection department for recovery of loan, although i had not taken any services from ICICI neither am the guarantor for any of their credit facilities.

Am staying outstaion so wont be able to receive the calls but these people torturing my wife and daughter in my absence.

The lady who calling is using very vulgar and bad language on calls, which hurting our sentiments, and on 25th feb 2011 she used very very bad language.

After talking to redressal forum they given me this email id to forward you my complain and my main concern is if anyone taken loan whether he or she is my relative or friends wihtout my knowledge and if am not the guarantor then why i should listen such crap language from mannerless ladies???

I am planing now to take legal actions on icici bank and to publish in newspaper very soon.

The lady calling from JB branch andheri mumbai and her name is Neha and number is[protected].

I HAVE ALREADY CLOSED ICICI BANK CREDIT CARD NO.[protected] ON 9/8/10. PAYING THEIR ALL DUES ON THAT DAY. AS PER THEIR RECORD FINAL PAYMENT WAS DONE OF Rs. 1254/-.

WITHOUT MY PERMISSION I HAVE RECEIVED ICICI BANK NEW CARD, WHICH I HAVE NOT USED AND I HAVE CUT INTO FOUR PCS, AND SENT TO ICICI BANK NODAL OFFICE TO HYDRABAD WHICH CAME RETURN GIVING REASON "PARTY SHIFTED". THEN I HAVE SENT SECOND REMIND LETTER ON 28/10/10 TO ICICI BANK NODAL OFFICE. I HAD NOT RECEIVED ANY REPLY OR FEEDBACK FROM THEIR SIDE. BUT THEY STARTED SENDING ACCOUNT SUMMARY.

AFTER THAT I HAVE NOT USE THEIR CREDIT CARD.

NOTE : CLOSE THE ACCOUNT OF THIS CARD FROM YOUR SIDE AS I'M STILL RECEIVING THE ACCOUNT SUMMARY.

FROM : MR. C. D. MISHRA,
KALYAN(W),
CREDIT CARD NO. : [protected].

ICICI has provided an application called iMobile form iPhone which can be downloaded from iTune.
To activate this application for Mobile Banking all user needs to send a SMS "imobile iphone" to 5676766(this is mentioned in website) or to[protected]this is mentioned in application).

By this way they are creating confusion on where the SMS should be sent.
The problem lies in whichever number you send this...

MY I MINT CARD No IS [protected]. ON 22 Feb 2011 I WAS PROVIDED WITH THE VOUCHER CODE (TWO OF THE OF Rs 500/- EACH). THE CODE Nos ARE 1- F-PKNA5R AND 2- F- AOQIPM.
WHILE BOOKING THE TICKET WITH MAKE MY TRIP ON 23 Feb 2011 EVEN AFTER PROVIDING THEM WITH THIS CODE ABOUT THREE TIMES THE FINAL BILL CAME OUT WITHOUT THE DEDUCTION OF Rs 500/- BASED ON THE VOUCHER. SINCE I WAS IN A HURRY I DID NOT WASTE TIME AND BOOKED MY TICKET WITHOUT THE VOUCHER CODE.

THE ACTUAL LOSS ON ACCOUNT OF THIS FAILURE SHOULD BE CALCULATED, ALONG WITH THE VOUCHER VALUE OF Rs500/- THUS IN ADDITION TO THE VOUCHER VALUE, I SHOULD BE PAID Rs38,500/- FOR THE TIME WASTED AT VARIOUS STAGES OF THE TRANSACTION, SINCE THE LOSS OF TIME HAS AFFECTED ADVERSELY TO THE FINANCIAL GAIN OF THE COMPANY (M/s TechVision Security Consultants Pvt ltd), THAT I WORK FOR, either by ICICI IMINT CARD OR BY MAKE MY TRIP, AT THE EARLIEST

Dear Sir/Madam,

Please be informed that on 04-Oct-2010 two fraud transactions had happened from my ICICI Bank saving account no.[protected]. A complaint had been lodged with ICICI Bank Ltd., Fatima Nagar Branch, Pune - 400 013 on 07-Oct-2010, the day I realised the same. My account is with ICICI Bank Ltd., MIDC SEEPZ Branch, Andheri (E) - 400 093. Since June 2010 I have relocated to Pune city, hence I had lodged a complaint with above said branch of the Bank. Further a written intimation has been submitted to The Commissioner of Police, Pune City on same day. The said case is being forwarded to Wanwori Police Station for investigation. Police officer of the said police station is also following up with the Bank for further investigation. But till now Bank didn't revert back either to me or the Police Station, with required details.

Please investigate the case for further course of action.

Please do the needful.

Thanks & Regards,

Hemant J. Lokhande

I write this mail in a very heartbroken state. I had applied for ICICI iProtect Life Insurance Scheme (Application number: OL[protected] and had made the payment online for the same on 24/12/2010. I had undergone medical tests on 30/01/2011. Even after a fortnight since my medical tests I am yet to receive any update on issuance of my policy. The online Application Tracker still shows the pending status of my medical report. I had contacted the customer care department on several occasions but my complaints have not been paid heed to. I had sent a mail at [protected]@iciciprulife.com (Call id: 30887274, Dated: 2-Feb-2011). Other than assurance through mails and smses that someone would be calling up and helping in expediting the issuance of policy, no effort has been made to personally communicate me the reasons for the delay. I called up the customer care on 14/02/2011 (Call Id:[protected]. A promise was made that within 3 working days, my problems would be resolved. But my problem still remains as ever and am yet to see any sincere efforts being made the company.I had also sent another mail at [protected]@iciciprulife.com (Interaction ID #[protected] on 17/02/2011 and again I was asked to wait for 3 working days. So eventually I am perpetually struck in this infinite loop of 3 days.

I am being harassed even before the policy has been issued. It sends shivers down my spine on just the thought of effort that my family members would have to put into to make the claim,God forbids, if the need arises. The irresponsibility of the company of the reputation of ICICI to provide a decent During-sales-service seeds doubts in the minds of customers about its credibility during After-Sales-Service. I am really aghast at the type of service that I have been provided to up till now and am cursing myself for getting into this dragnet. I had chosen ICICI Prudential because of its reputation in the market but am sorry to say that the company thrives on duping the middle class customers.

Being a well read person, I am very much aware of the guidelines of IRDA and the way my application has been dealt with certainly can be classified as open and shut case of harassment of customer rights. Even after passing of almost two months since the date of payment, the policy has not been issued to me whereas the advertisements claim the start of the policy as soon as the payment is made. Resorting to such cheap methods to extort money from customers speak very low of work ethics and culture prevailing in the company.

Thanks
Shashank

Dear,
Please check attached, on 17th of OCT 2009 ARCIL Executive Mr. Prikrama Prasad visited at my home and provide a letter dated 01st OCT 2009 , the letter relating to my home lone a/c NO LBLUC [protected]. (Attachment Named ARCIL Demand 1st OCT 09 ) The letter clearly showed that Rs. 208.669 due with ICICI as principal amount (as per record ICICI Bank LTD.).
WE contact to ARCIL and raised query how you can demanded Rs. 208,669 as principal , but any can no comes ahead and ARCIL state always that Rs. 208,669 due as principal.
My father me and raised regular query to ARCIL & ICICI. On 09th of Feb 2011 when I mailed these facts to ICICI by mail again , then again ARCIL send a letter Dated 11th Feb 2011 received on 17th of Feb 2011 to clear that my fathers principal Rs. 206,346 was due with ICICI. (Attachment named ARCIL New demand letter 11th FEB 2011)
In year 2009 I had make many query to ICICI because the how , the staff of lucknow branch is harassing my father and family in Bank compound of Hazaratganj, Lucknow. (Attachment Named Application Dated 27-02-09 & Application Dated[protected]
The attachment clears that the bank staff not ready to deposit my EMI’s and harassing me and my father in bank compound and my father was afraid with that.
Now please give me answer of these query then I can able to do something for my dues:
1- Why ICICI bank staff not deposited my fathers EMI’s when he personally visited to Bank Branch on 26-02-09 & 04-03-09.
2- When I complaint regarding that through Phone banking SR No. 98884418 and an executive tell me that a bank authorized person visited at my home till 14-03-09 and collect the payment of my due EMI’s , then why A person visited at 11:00 PM but not ready to collect EMI’s and using abasing Language in front of my home and why he show his interest in Sahukaari System which was bounded by many court’s (Attachment named Application Dated[protected],
3- Why ICICI try to not deposit my EMI’s Regularly after my many E-mails and try to making arrangements to my fathers A/C comes NPA, My Mail Dates are 5th March 6th march , 9th Nov , 10th Dec , 18 march , 25 Nov , 25th Nov ETC. (Copy Attached)
4- Why ICICI share wrong Facts with ARCIL. ARCIL clearly written his letter dated 11-Feb in Para -6 that
“Further we have noted that one payment made to ICICI in AUG 2009 when the files and financial data when being handed over to ARCIL , could not given to effects in ARCIL Statement of account , which gave rise to principal outstanding showing as RS. 208,669 on the basis of your submission of bank statement , we have now given credit of the said EMI made in AUG. 2009 and your principal outstanding has been restated as RS. 2,06346 The total outstanding (after revision ) as on 12 FEB 2011 is as Under ”

(Attachment Named ARCIL Demand 1st OCT 09 & Attachment named ARCIL New demand letter 11th FEB 2011 )
5- Now when it is proved with Supporting Document that ICICI cheated and not prepare proper statement which was shared with ARCIL , Haw can ICICI dined my fathers harassment claim in any court/forum.
6- Why I don’t share these fact with my area Banking Ombudsman.
7- Why ARCIL Exceeded all limits and now how can they demanded a new amount which is differ from his previous Demand after a long gap.
8- When ARCIL and ICICI are big organization then who gave him to harass an 60 Years old individual person.
9- How after more then 1.5 years ARCIL can correct or modify his demand.
10- These point and Attachment nor clearly proved that ICICI and ARCIL were not pay his attention honestly in whole matter.
11- Can, ICICI give me A single drop of blood of my fathers body which was flamed in past and we arranged two bottle blood for him in oct 2011 due to rough work of ICICI and ARCIL.
12- Please tell me ,there is some water in both organization eyes or it comes dry to this level , the both organization can’t see the level of harassment and mass of the matter.
13- When, ICICI Transferred the Matter on 31st of July 09 (Attachment named ICICI 31 July) then how can he withdrawal EMI’s worth Rs. 4982 from my fathers bank account.
14- Check the attachment (Named Statement Dated[protected] when ICICI transferred my father’s case the how my Loan AC showed active on 18-08-09.
15- Why, I don’t file a claim petition in sufficient court /forum of RS. 10 Lac against my father’s and my family physical and mental harassment.
Your bank give me deadline of 18th of FEB 2011 , my signature complain is going on to keep normal relations with us in future with Khayal Apka Bank. I give you time of four working days till 24th of FEB to release my original document because my father had already paid sufficient amount disbursed by your bank and he was more harassed by your big & reputed organization after that dead line the matters comes to every indians eye's with help of electronic media as well as Banking Ombudsman & Consumer court.

Vikas Shukla

21st February, 2011


Sub : Fraudulent and unauthorized online fund transactions from my Account with ICICI Bank

Sirs,

I am having a Saving Bank A/c No.[protected] with ICICI at their Sector-50, Noida branch for almost 4 years. On 5.10.2010 afternoon between 2 p.m. to 3 p.m. 4 fraudulent transactions totaling Rs.61500/- (60000 + 500 + 500 + 500) took place from my above mentioned account and consequently my account was debited by Rs.61500/-., about which I have already lodged a complaint around 4:30 p.m. on 5.10.2010 with ICICI Mumbai office Telephone No. [protected] as well as to their customer care service (call centre) No. [protected]. The Complaint number I have been provided by ICICI Mumbai office is SR[protected].

Before these fraudulent and unauthorized online transactions happened, I received calls from a man telling that he was calling from ICICI Bank to verify my details. I had no reason to disbelieve him as he gave me my exact accounts no., residence address and other details and I had been receiving SMSs from ICICI Bank regarding this verification during the day as well. Though I gave him my name and residence address, I never gave him any account related data (such as User ID, Passwords etc.). I fail to understand how an outsider could know my ID Code, login password, transaction password, ATM’s details etc. etc. until and unless some ICICI insider is involved with these online cyber criminals / racketeers. Later on when I checked my received calls record on my mobile the number from which I was being called was[protected].

ICICI executive called me only after the fraudulent transactions had happened. I only came to know about the transactions when an ICICI executive from Mumbai called me (through Phone No. [protected]) asking whether I did the transactions. I instantly told her that I did not do any online transactions for the last many weeks. Had she been alert or had she taken some immediate remedial action to arrange to block the account to which the money has been transferred, the money would have been safe as the gap between the transactions time and her intimation to me is very minimal (I guess within one hour). She instead gave me ICICI’s customer call centre no. [protected] with a Complaint No., as mentioned above, to be relieved from her responsibility without feeling any accountability towards a loyal client. I believe there is some mechanism in place with a bank of ICICI repute to stop such fraudulent transactions.

I also met ICICI’ bank officials at Sector-50 branch, Noida, where I was not given any satisfactory answer by anyone. I want to know whether ICICI Bank is doing something to get my money back? ICICI Bank can easily trace out the accounts to which these fund transfers have been made - as ICICI Bank have the records of those accounts.

As advised by ICICI Bank officials, I executed a Deed of Release (as prescribed and formated by ICICI Bank) on 27th December, 2010 and submitted the same to the ICICI Bank branch at Sector-50, Noida which they happily accepted. But, after 2-3 days of submission, I was told by ICICI Bank that they can not reverse the aforesaid amount without the help of the Police. If that was the case, why did they ask me to submit the Indemnity for reversal of the aforesaid amount? Why ICICI Bank officials have been making contradictory statements on and off.

ICICI Bank are now (after more than 4 months) saying that they have been able to recover only Rs.13053/- out of Rs.61500/- (that was fraudulently transferred from my account), and to have this Rs.13053/- credited to my account they are asking me to execute an Indemnity Bond as “full and final settlement of all claims, demands and relief”. This is not at all fair on the part of ICICI Bank.

With the alarming rate the online fraudulent fund transfers are happening now a days, it seems that ICICI online banking systems operation is not all that secure now and I am sure that not only me, many more clients of the ICICI Bank must have been suffering due to this. ICICI must do something to plug the loopholes in ICICI Bank online banking systems operation. One must not rule out the possibility of some ICICI Bank insiders (employee / retainer) who may well be a part of this cyber crime racket.


Lastly, I humbly state that I am a lower middle class man and a sum of more than Rs.60000/- which has been saved by me after toiling hard, is fortune for me. Therefore, I request that ICICI must recover Rs.61500/- that was fraudulently transferred / transacted to some other accounts on 5.10.2010 from the cyber criminals / racketeers. It is ICICI’s moral responsibility / accountability to look after the interests of their loyal and long lasting customers. I am positively hopeful that ICICI Bank will do its utmost to recover my money and credit my account at the earliest. Otherwise it will be difficult for them to maintain their credibility and image for long, which they have earned over a time of period in India, if such things keep on happening.

Thanking you,

Yours sincerely,

(Bhaskara Nand Joshi)

Dear sir/ madam

I am unble to log in to internet banking services with username & password provided by you.
I am unable to check my bank account.
pls help me out.
Your reply is awaited.

Thanks & Regards
Bishowdeep das chowdhury.
Mb[protected].

Hi ,
My father took tractor loan from ICICI bank waragal to buy swaraj tractor iin the year 2005 installment around 20000 rs. for 3 months.First installament paid by DD on may 19th 2005 .We post it to the mumbai ,head office ,icici bank.we thought it is cleared .We came to know after 1 year 1 installment is not cleared .We had paid that..we approched ICICI bank Hyderabad,begumpet branch too. still is pending installment with interest.We paid all the installments.
How to approach to solve this ..