ICICI Bank Complaints & Reviews

ICICI has provided an application called iMobile form iPhone which can be downloaded from iTune.
To activate this application for Mobile Banking all user needs to send a SMS "imobile iphone" to 5676766(this is mentioned in website) or to[protected]this is mentioned in application).

By this way they are creating confusion on where the SMS should be sent.
The problem lies in whichever number you send this...

MY I MINT CARD No IS [protected]. ON 22 Feb 2011 I WAS PROVIDED WITH THE VOUCHER CODE (TWO OF THE OF Rs 500/- EACH). THE CODE Nos ARE 1- F-PKNA5R AND 2- F- AOQIPM.
WHILE BOOKING THE TICKET WITH MAKE MY TRIP ON 23 Feb 2011 EVEN AFTER PROVIDING THEM WITH THIS CODE ABOUT THREE TIMES THE FINAL BILL CAME OUT WITHOUT THE DEDUCTION OF Rs 500/- BASED ON THE VOUCHER. SINCE I WAS IN A HURRY I DID NOT WASTE TIME AND BOOKED MY TICKET WITHOUT THE VOUCHER CODE.

THE ACTUAL LOSS ON ACCOUNT OF THIS FAILURE SHOULD BE CALCULATED, ALONG WITH THE VOUCHER VALUE OF Rs500/- THUS IN ADDITION TO THE VOUCHER VALUE, I SHOULD BE PAID Rs38,500/- FOR THE TIME WASTED AT VARIOUS STAGES OF THE TRANSACTION, SINCE THE LOSS OF TIME HAS AFFECTED ADVERSELY TO THE FINANCIAL GAIN OF THE COMPANY (M/s TechVision Security Consultants Pvt ltd), THAT I WORK FOR, either by ICICI IMINT CARD OR BY MAKE MY TRIP, AT THE EARLIEST

Dear Sir/Madam,

Please be informed that on 04-Oct-2010 two fraud transactions had happened from my ICICI Bank saving account no.[protected]. A complaint had been lodged with ICICI Bank Ltd., Fatima Nagar Branch, Pune - 400 013 on 07-Oct-2010, the day I realised the same. My account is with ICICI Bank Ltd., MIDC SEEPZ Branch, Andheri (E) - 400 093. Since June 2010 I have relocated to Pune city, hence I had lodged a complaint with above said branch of the Bank. Further a written intimation has been submitted to The Commissioner of Police, Pune City on same day. The said case is being forwarded to Wanwori Police Station for investigation. Police officer of the said police station is also following up with the Bank for further investigation. But till now Bank didn't revert back either to me or the Police Station, with required details.

Please investigate the case for further course of action.

Please do the needful.

Thanks & Regards,

Hemant J. Lokhande

I write this mail in a very heartbroken state. I had applied for ICICI iProtect Life Insurance Scheme (Application number: OL[protected] and had made the payment online for the same on 24/12/2010. I had undergone medical tests on 30/01/2011. Even after a fortnight since my medical tests I am yet to receive any update on issuance of my policy. The online Application Tracker still shows the pending status of my medical report. I had contacted the customer care department on several occasions but my complaints have not been paid heed to. I had sent a mail at [protected]@iciciprulife.com (Call id: 30887274, Dated: 2-Feb-2011). Other than assurance through mails and smses that someone would be calling up and helping in expediting the issuance of policy, no effort has been made to personally communicate me the reasons for the delay. I called up the customer care on 14/02/2011 (Call Id:[protected]. A promise was made that within 3 working days, my problems would be resolved. But my problem still remains as ever and am yet to see any sincere efforts being made the company.I had also sent another mail at [protected]@iciciprulife.com (Interaction ID #[protected] on 17/02/2011 and again I was asked to wait for 3 working days. So eventually I am perpetually struck in this infinite loop of 3 days.

I am being harassed even before the policy has been issued. It sends shivers down my spine on just the thought of effort that my family members would have to put into to make the claim,God forbids, if the need arises. The irresponsibility of the company of the reputation of ICICI to provide a decent During-sales-service seeds doubts in the minds of customers about its credibility during After-Sales-Service. I am really aghast at the type of service that I have been provided to up till now and am cursing myself for getting into this dragnet. I had chosen ICICI Prudential because of its reputation in the market but am sorry to say that the company thrives on duping the middle class customers.

Being a well read person, I am very much aware of the guidelines of IRDA and the way my application has been dealt with certainly can be classified as open and shut case of harassment of customer rights. Even after passing of almost two months since the date of payment, the policy has not been issued to me whereas the advertisements claim the start of the policy as soon as the payment is made. Resorting to such cheap methods to extort money from customers speak very low of work ethics and culture prevailing in the company.

Thanks
Shashank

Dear,
Please check attached, on 17th of OCT 2009 ARCIL Executive Mr. Prikrama Prasad visited at my home and provide a letter dated 01st OCT 2009 , the letter relating to my home lone a/c NO LBLUC [protected]. (Attachment Named ARCIL Demand 1st OCT 09 ) The letter clearly showed that Rs. 208.669 due with ICICI as principal amount (as per record ICICI Bank LTD.).
WE contact to ARCIL and raised query how you can demanded Rs. 208,669 as principal , but any can no comes ahead and ARCIL state always that Rs. 208,669 due as principal.
My father me and raised regular query to ARCIL & ICICI. On 09th of Feb 2011 when I mailed these facts to ICICI by mail again , then again ARCIL send a letter Dated 11th Feb 2011 received on 17th of Feb 2011 to clear that my fathers principal Rs. 206,346 was due with ICICI. (Attachment named ARCIL New demand letter 11th FEB 2011)
In year 2009 I had make many query to ICICI because the how , the staff of lucknow branch is harassing my father and family in Bank compound of Hazaratganj, Lucknow. (Attachment Named Application Dated 27-02-09 & Application Dated[protected]
The attachment clears that the bank staff not ready to deposit my EMI’s and harassing me and my father in bank compound and my father was afraid with that.
Now please give me answer of these query then I can able to do something for my dues:
1- Why ICICI bank staff not deposited my fathers EMI’s when he personally visited to Bank Branch on 26-02-09 & 04-03-09.
2- When I complaint regarding that through Phone banking SR No. 98884418 and an executive tell me that a bank authorized person visited at my home till 14-03-09 and collect the payment of my due EMI’s , then why A person visited at 11:00 PM but not ready to collect EMI’s and using abasing Language in front of my home and why he show his interest in Sahukaari System which was bounded by many court’s (Attachment named Application Dated[protected],
3- Why ICICI try to not deposit my EMI’s Regularly after my many E-mails and try to making arrangements to my fathers A/C comes NPA, My Mail Dates are 5th March 6th march , 9th Nov , 10th Dec , 18 march , 25 Nov , 25th Nov ETC. (Copy Attached)
4- Why ICICI share wrong Facts with ARCIL. ARCIL clearly written his letter dated 11-Feb in Para -6 that
“Further we have noted that one payment made to ICICI in AUG 2009 when the files and financial data when being handed over to ARCIL , could not given to effects in ARCIL Statement of account , which gave rise to principal outstanding showing as RS. 208,669 on the basis of your submission of bank statement , we have now given credit of the said EMI made in AUG. 2009 and your principal outstanding has been restated as RS. 2,06346 The total outstanding (after revision ) as on 12 FEB 2011 is as Under ”

(Attachment Named ARCIL Demand 1st OCT 09 & Attachment named ARCIL New demand letter 11th FEB 2011 )
5- Now when it is proved with Supporting Document that ICICI cheated and not prepare proper statement which was shared with ARCIL , Haw can ICICI dined my fathers harassment claim in any court/forum.
6- Why I don’t share these fact with my area Banking Ombudsman.
7- Why ARCIL Exceeded all limits and now how can they demanded a new amount which is differ from his previous Demand after a long gap.
8- When ARCIL and ICICI are big organization then who gave him to harass an 60 Years old individual person.
9- How after more then 1.5 years ARCIL can correct or modify his demand.
10- These point and Attachment nor clearly proved that ICICI and ARCIL were not pay his attention honestly in whole matter.
11- Can, ICICI give me A single drop of blood of my fathers body which was flamed in past and we arranged two bottle blood for him in oct 2011 due to rough work of ICICI and ARCIL.
12- Please tell me ,there is some water in both organization eyes or it comes dry to this level , the both organization can’t see the level of harassment and mass of the matter.
13- When, ICICI Transferred the Matter on 31st of July 09 (Attachment named ICICI 31 July) then how can he withdrawal EMI’s worth Rs. 4982 from my fathers bank account.
14- Check the attachment (Named Statement Dated[protected] when ICICI transferred my father’s case the how my Loan AC showed active on 18-08-09.
15- Why, I don’t file a claim petition in sufficient court /forum of RS. 10 Lac against my father’s and my family physical and mental harassment.
Your bank give me deadline of 18th of FEB 2011 , my signature complain is going on to keep normal relations with us in future with Khayal Apka Bank. I give you time of four working days till 24th of FEB to release my original document because my father had already paid sufficient amount disbursed by your bank and he was more harassed by your big & reputed organization after that dead line the matters comes to every indians eye's with help of electronic media as well as Banking Ombudsman & Consumer court.

Vikas Shukla

21st February, 2011


Sub : Fraudulent and unauthorized online fund transactions from my Account with ICICI Bank

Sirs,

I am having a Saving Bank A/c No.[protected] with ICICI at their Sector-50, Noida branch for almost 4 years. On 5.10.2010 afternoon between 2 p.m. to 3 p.m. 4 fraudulent transactions totaling Rs.61500/- (60000 + 500 + 500 + 500) took place from my above mentioned account and consequently my account was debited by Rs.61500/-., about which I have already lodged a complaint around 4:30 p.m. on 5.10.2010 with ICICI Mumbai office Telephone No. [protected] as well as to their customer care service (call centre) No. [protected]. The Complaint number I have been provided by ICICI Mumbai office is SR[protected].

Before these fraudulent and unauthorized online transactions happened, I received calls from a man telling that he was calling from ICICI Bank to verify my details. I had no reason to disbelieve him as he gave me my exact accounts no., residence address and other details and I had been receiving SMSs from ICICI Bank regarding this verification during the day as well. Though I gave him my name and residence address, I never gave him any account related data (such as User ID, Passwords etc.). I fail to understand how an outsider could know my ID Code, login password, transaction password, ATM’s details etc. etc. until and unless some ICICI insider is involved with these online cyber criminals / racketeers. Later on when I checked my received calls record on my mobile the number from which I was being called was[protected].

ICICI executive called me only after the fraudulent transactions had happened. I only came to know about the transactions when an ICICI executive from Mumbai called me (through Phone No. [protected]) asking whether I did the transactions. I instantly told her that I did not do any online transactions for the last many weeks. Had she been alert or had she taken some immediate remedial action to arrange to block the account to which the money has been transferred, the money would have been safe as the gap between the transactions time and her intimation to me is very minimal (I guess within one hour). She instead gave me ICICI’s customer call centre no. [protected] with a Complaint No., as mentioned above, to be relieved from her responsibility without feeling any accountability towards a loyal client. I believe there is some mechanism in place with a bank of ICICI repute to stop such fraudulent transactions.

I also met ICICI’ bank officials at Sector-50 branch, Noida, where I was not given any satisfactory answer by anyone. I want to know whether ICICI Bank is doing something to get my money back? ICICI Bank can easily trace out the accounts to which these fund transfers have been made - as ICICI Bank have the records of those accounts.

As advised by ICICI Bank officials, I executed a Deed of Release (as prescribed and formated by ICICI Bank) on 27th December, 2010 and submitted the same to the ICICI Bank branch at Sector-50, Noida which they happily accepted. But, after 2-3 days of submission, I was told by ICICI Bank that they can not reverse the aforesaid amount without the help of the Police. If that was the case, why did they ask me to submit the Indemnity for reversal of the aforesaid amount? Why ICICI Bank officials have been making contradictory statements on and off.

ICICI Bank are now (after more than 4 months) saying that they have been able to recover only Rs.13053/- out of Rs.61500/- (that was fraudulently transferred from my account), and to have this Rs.13053/- credited to my account they are asking me to execute an Indemnity Bond as “full and final settlement of all claims, demands and relief”. This is not at all fair on the part of ICICI Bank.

With the alarming rate the online fraudulent fund transfers are happening now a days, it seems that ICICI online banking systems operation is not all that secure now and I am sure that not only me, many more clients of the ICICI Bank must have been suffering due to this. ICICI must do something to plug the loopholes in ICICI Bank online banking systems operation. One must not rule out the possibility of some ICICI Bank insiders (employee / retainer) who may well be a part of this cyber crime racket.


Lastly, I humbly state that I am a lower middle class man and a sum of more than Rs.60000/- which has been saved by me after toiling hard, is fortune for me. Therefore, I request that ICICI must recover Rs.61500/- that was fraudulently transferred / transacted to some other accounts on 5.10.2010 from the cyber criminals / racketeers. It is ICICI’s moral responsibility / accountability to look after the interests of their loyal and long lasting customers. I am positively hopeful that ICICI Bank will do its utmost to recover my money and credit my account at the earliest. Otherwise it will be difficult for them to maintain their credibility and image for long, which they have earned over a time of period in India, if such things keep on happening.

Thanking you,

Yours sincerely,

(Bhaskara Nand Joshi)

Dear sir/ madam

I am unble to log in to internet banking services with username & password provided by you.
I am unable to check my bank account.
pls help me out.
Your reply is awaited.

Thanks & Regards
Bishowdeep das chowdhury.
Mb[protected].

Hi ,
My father took tractor loan from ICICI bank waragal to buy swaraj tractor iin the year 2005 installment around 20000 rs. for 3 months.First installament paid by DD on may 19th 2005 .We post it to the mumbai ,head office ,icici bank.we thought it is cleared .We came to know after 1 year 1 installment is not cleared .We had paid that..we approched ICICI bank Hyderabad,begumpet branch too. still is pending installment with interest.We paid all the installments.
How to approach to solve this ..

ICICI has a scheme where in you put money in a fixed deposit and then they give out a secure credit card.

I applied for the same and it has been a month since I have not been able to use my credit card. I have been going to the branch every week for the past 3 weeks trying to get the credit card to work. This last week, the credit card was activated. Now, I tried to generate an ATM pin several times. Now that I have the pin, I was told that my email address and mobile number were not updated in the system. It has been a month since I have a new mobile number and the number was already updated the day the application was submitted at the branch.

But I have been just wasting money on transport and my energy. Today is Feb 20th and I have been still unable to use my card.
Everytime you call customer service, they have some thing new to say. The back office where the application for credit card are processed, no one picks up the phone. One has to call customer service several times to find out why the customer information was not updated. They keep apologizing but nothing really changes. They asked me to contact consumer complaints to address my issues. So, now I am here registering a complaint.

Hi,

My ICICI CC no: [protected]

I have been getting calls for ICICI bank employees for false credit card charges. According to ICICI credit card, the charges are for premium payment for ICICI Pru policy. Now, first thing, I have not signed any policy document with ICICI Pru, secondly, I have neither paid the premium with netbanking nor swiped the card for paying premium. Then how come I am being charged for the transactions which I have not made?

I got a call from ICICI bank guy Dhyanesh Uday (mob no: [protected]) for 7-8 times. He asked me to come to Bhandarkar road ICICI bank Pune branch for settlement of this issue. So I had been to ICICI bank Bhandarkar road, Pune today to settle this matter. Dhyanesh made me waiting after reaching bank, he told me today his manager is not available and come on monday. I took a leave from office for going to bank and after going to bank, he is telling me this thing. Then he said, wait, I will come there, then after waiting for 1 hour, he said, today its not possible.
Then I shouted on him for making me wait for 1 hour, after which he started using abusive language and used bad words. I am going to launch complaint in PRABHAT ROAD, PUNE POLICE STATION against him ( or anyone from icici bank), if he uses this language next time.

Can you please send me the credit card statement which gives details of transactions that I have made for ICICI pru policy? Also, I want to know, if I havent paid the premium online, I havent swiped the card as well, then how come the transactions are added to my statement? I need to know the reason why was the transaction of premium payment added to my account?
If this issue is not solved in 10 days, I am going to take a weeks leave and do 2 things:
1. LAUNCH COMPLAINT IN CONSUMER COURT, 2. PUBLISH THE WHOLE STORY IN PUNE MIRROR.

Once again, I am telling you, I have paid every rupee that I have spent with ICICI credit card (Pls check my payment history for this). Current outstanding charges are false as I have neither swiped my card to pay premium nor made online transaction. This is automatically added by you and should be reversed.

Regards,
Tannishtha
[protected]@yahoo.co.in

My housing loan LBCAL[protected] got paid last month. Since then I have been trying to find out what to do next by calling Customer Care.

When I finally figured out on my own, I was shocked to see the state in which my original deed was in. The deed has been totally mutiliated and damaged by the 2005 flood.However, the great customer friendly ICICI Bank did not have the scruples to let me know earlier. The bank staff were not at all co-operative and I am really left thinking that I made a huge blunder in selecting ICICI for all my banking needs. I am definitely going to take some actions but just wanted to make others aware of the similar fate.

Dear Sir / Madam,

I had completed my payment of all my dues with reference to Credit Card from ICICI Bank. Till Date they have not issued the No Dues Certificate. Due to this i cannot avail any loan facilities from any bank as my name is appearing in CIBIL.

I am attaching proof of Full & Final Settlement Letter & Receipt for your ready reference.

I have continuously done the follow up with the bank representatives & customer care but till date i have not received any reply or communication from the ICICI Bank.

The requirement of No Dues Certificate is because i had settled the payment in Year 2008 but they came up again with additional amount due. And so i require the no due certificate.

The attachment is not working as itis in PDF file pl give optional email address to send the same.

Best Regards,

Sarjish Patel
Mob : - [protected]
[protected]@yahoo.com

When you call customer care, the machine takes over and keeps on repeating press this number that number finally when i get through and am in direct talk with the person he also makes you press numbers and vanishes.

Dear Sir/madam

My Name is Charu Malik & I have Gold Credit Card Of ICICI Bank My Card no is [protected] With Expiry Date 09/10 we are facing following problems
1 i have requested to change my postal adress below.
2 i have not recieved the renewed card yet.
3 i have done the payment thru cheque[protected]dated 22.12.10 of amt 1500 rs.for which i recieved the confermation on 27.12.10 reciept of 500rs.and on 11.01.11 with the same cheque no[protected]reciept the confermation of 1000rs but from my account rs 1500 has been deducted on 28.12.10 inclusing the statement of my bank account (hdfc) please give me a explenation.
4 i have done the payment thru cheque (959466)hdfc bank dated 22.01.11 the same has not been debited from my account yet.we are not responsible for the same.Note-we are undergoing to harrasment calls on daily basis (9 to 10 calls in a day and no action have been taken for above said reason.please urgently revert with the expenation for each point.

Thanks & Regards
Charu Malik

postal adress A-128/129 ground floor pocket -00 sector-2 Rohini Avantika.

I have applied for Car Loan of Rs 2 Lacs with ICICI bank towards purchase of new car from Pratham Motors, Belandoor Outer Ring Road, Bangalore. I had signed all the documents on 18/09/2010. The car was never delivered to me but a fictitious bill was raised by Pratham Motors and the loan amount was disbursed to Pratham Motors without any intimation to me. I also understand that the first installment of loan and file charges were also paid by an anonymous person on my behalf to get the disbursement of the loan. I was shocked when i came to know that an amount of Rs 6444.00 has been debited to my bank account towards the second installment of loan. I requested the bank as well as Pratham Motors to provide me hard copies of all documents relating to the above transactions but same are yet awaited. I am being disturbed by the bank persons on my personal phone and have also contacted my relatives for realization of their EMIs against loan which was never taken by me. This has embarrassed me a lot. On the other hand i have requested to send me all the documents and a legal notice in this regard so that atleast i am aware of all the transactions between Pratham Motors and ICICI Bank officials on my behalf. I suspect someone must have forged my signatures on the bill of M/s Pratham Motors which was accepted by the bank as well. Even the ICICI bank does not have the information about the car registration details with Bangalore RTO.

This is case of forgery along with mental and financial loss to me ever since I applied for the loan. The brief details of the case that I have, are given below:
Loan Agreement No: LABNG[protected]
Agreement Date: 23/09/2010
Name of the lender: ICICI Bank
EMI: Rs 6444

I had never purchased any vehicle from Pratham Motors. I wish to be reasonably reimbursed for the mental and financial losses and indict all those officers/officials of the ICICI Bank and M/s Pratham Motors who are involved in the forgery.

Thank you,

Yours Faithfully,
Gaurav Agrawal

Dear Sir!!

I have over 1900 points in my credit card but none of the gifts/options are given to me for redeem through the customer care of the online redeem facility of ICICI BANK Credit Card department.

I want to draw attention of people to not to use such credit cards which shows up points in your accounts but do not allow you to redeem even one.

Thanks, Naveen

hi
icici bank charged levy charges with out telling any thing to me. directly debited in to my account.
no proper indications and no tariff information and no alert message/sms while doing transaction.

please refer my mail below and help me to get my money back.


dear all,
i suffered lot of problems with icicibank, charges unnecessary and refer my mail below.
they will not revert my money at any cost. i have planned to go for consumer court.
one of you who is having account with icici bank and may suffer same problem and loosing your valued money with out doing any thing.
my experience will be your tomorrow's lesson.
kindly close your account with icicibank.
edwin
- Hide quoted text -


[protected] Forwarded message[protected]
From: Head Service Quality <[protected]@icicibank.com>
Date: Mon, Feb 14, 2011 at 4:24 AM
Subject: RE:'ICICICARE=[protected]'
To: EDWIN PETERSON <edwin.[protected]@gmail.com>



Dear Mr. Peterson,

We refer to your e-mail of February 11, 2011 addressed to Head Service Quality regarding your Savings Account[protected].

The below mentioned are the cheque return charges:
For first cheque return in the month, the charges are Rs. 350 +10.30% service tax
For second cheque return and thereafter in the same month, the charges applicable are Rs. 750 +10.30% service tax.
In your account, there were two cheque returns (cheque numbers 279111 and 279112) on January 11, 2011 and January 27, 2011.

For the second cheque return (279112), the charges applicable are Rs.750.00 + Service Tax. Hence, an amount of Rs. 386.00 was debited on January 27, 2011 and the remaining amount of Rs. 441.00 was debited on February 2, 2011.

As per the schedule, the charges were levied correctly. Hence, we will be unable to reverse the charges.

We have enclosed the schedule of charges for your reference.

We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers.

Sincerely,

Vamsi Priya
Office of Head Service Quality

I HAVE CREDIT HOLDER OF YOUR BANK HAVING THE CARD NO [protected].A lady named Suman called on 8feb 2011 with the number[protected] informed to settle the amount due on my credit card with 5250rs, ask to pay the remaining amount in installment .Accordingly I paid 2350rs on 09feb 2011 with transaction id no M-313860 in lajpat nagar branch New Delhi. and remaining 3000rs she gave the time which I can pay till 14april. She committed that the amount 2350 rs which i pay on 09 Feb. will reflect in the statement of feb which generates on 13 feb according to her and the next statement of settlement which generate reflect only remaining 3000rs . But the statement which i received reflects pending of 10363.02rs. Now this is complete cheating with customer, showing your fake and wrong commitment with customer. i am not a fraud i ready to pay the settlement amount but you completely laying. If your not on your commitment I will go to the consumer court and your nodal officer .Hoping your support and consideration . Looking your kind reply

I had lost my debit card of SB A/c. no.[protected], Main branch, Janpath, Bhubaneswar, ORISSA.
My details.
GORLI CHINNA RAO, Qr.No. 20/ G, ' E ' - Type, Chandrasekhar Pur, Bhubaneswar, Orissa - 23.

My Self Vijay owner of www.sanketsthal.com and social enterpenour


Today at 2 pm in S B Road branch my mobile was stolen
when I insisted on showing footage I got reply as they do have cctv footage only dont know how to check ti as it is first case

when I said culprit may be still in bank and if we dont hurry up he may leave premises they assured me thy can track him



I am putting this complaint to only let the world knows that premier bank like ICICI have precautions like security cameras or just being careless and giving invitations to robbers,it all depends and I got my mobile back or not

Will wait till week else go to press