ICICI Bank Complaints & Reviews

I TRIED TO WITHDRAW A SUM OF RS 4000/- ON 29 JAN 11 FROM A ICICI BANK ATM AT AIR FORCE STATION KALAIKUNDA WITH MY PNB DEBIT CARD. HOWEVER NO MONEY WAS GIVEN OUT BY THE ATM BUT I GOT A WITHDRAWL ALERT FOR THE SWIPE FOR THE SUM OF RS 4000/-. I LODGED A COMPLAINT FOR THE SAME BOTH AT THE CUSTOMER CENTRE ([protected])(COMPLAINT NO.[protected] AND THROUGH MY PNB BRANCH MANAGER. ON 11 MAR 11 I CAME TO KNOW THAT THE COMPLAINT HAS BEEN REJECTED DESPITE THE SAME BEING ACCEPTED ON 09 FEB 11.

Please find mentioned below copy of the email sent to ICICI Bank Credit Card Department on the subject "Complaint against your Collection Official" which is self-explanatory.

11th April, 2011

To,

The Head - Credit Card
ICICI Bank Ltd.
Credit Card Department
Mumbai.


Dear Sir / Madam,



This is with reference to my credit card no.[protected].



I had received a call from one Mr. Suresh (through phone no.[protected] from your Collection Department on 9th Apr.’11 asking for the payments towards the credit card outstanding of last month as well as for this month which is a total amount of Rs.9558/-. Although I had earlier mentioned to him on 6th Apr. that I will clear the payment by weekend i.e. by 9th Apr., I told him that I will make it on Monday (11th April) as I was not carrying the cheque book on that day. To this he was continuously insisting me to make it on 9th Apr. saying that this is my billing date and the payment must be reflected on this day.



I had earlier checked with the Customer Service Department with Mr. Rishi Raj from your Mumbai Credit Card Department checking if I could pay it on Monday 11th Apr., 2011 to which he had agreed and also mentioned that my billing cycle is on 12th Apr. Despite informing this person about my conversation with the Customer Service, he was still adamant to me to make the payment otherwise he will speak to my mother at home & send the person to collect it. In fact, while I was on the phone with him he dialed & spoke to my mother very rudely & with disrespect and told her to make arrangements of payments & he is sending a person across to collect it. She also kept requesting to collect it from me on Monday but he was completely ignoring that & kept insisting for payments. Over the phone, he also told me that he can wait till Monday but will not help me with the additional days time.



FYI, I have paid the outstanding dues today (11th Apr.’11) vide your receipt no.[protected] for Rs.9560/-.



This way of collecting payments and talking to an elderly Senior Citizen woman with such a disrespect is unacceptable. This has been a very unprofessional way of dealing with a customer and more so disgracing a woman who was all alone at home.



I request the bank to make note of the above matter and I anticipate an appropriate redressal.


Thanking you,


Sincerely,


Nicholas Almeida

Hp: [protected]

Sir,
I would like to bring to your notice that a sum of Rs. 13,042.00 has been transacted from my credit card on 9th APR 2011 in the name of ICVBP IPRUODAY with a
transaction Ref.Number : 74678721101061512714194 of Rs.3108.00
transaction Ref.Number : 74678721101061512714137 of Rs.5254.00
transaction Ref.Number : 74678721101061512714319 of Rs.4680.00


I have not done any transaction on this day, even i had not instruct to any body to deduct this ampount through my card. i HOPE THERE IS A MISTAKE IN DOING THE SAME. DO RECTIFY IT IMMIDIATELY AND INFORM ME AT THE EARLIEST ....plz don't be delayed in it to AVOID ANY HARD ACTION BY ME.

I have SB account with ICICI Bank, DilsukNagar,Hyderabad branch.Account Number is [protected].On[protected] an amount of Rupees 80,000/- has been fraudulently transferred from my account to another account pertaining to ICICI Bank employee at Mumbai vide Transaction number BIL /[protected] / I. Immediately I made a complaint to ICICI Bank SR No.[protected] and also reported to police station Chaitanya puri, Hyderabad.

Even after eight (8) months the bank has not responded to credit back my amount.

The amount has been withdrawn by the account holder at Mumbai on the same day.That account holder is an employee of ICICI Bank. He being an employee of the same bank he could steal my account details including Login ID, Password, Card Details and Transaction password etc from the bank system.It appears that the bank has failed to act promptly to prevent such fraud in-spite of many such thefts occurred earlier. It is a clear deficiency of service under CP act 1986.

If the bank employee misappropriated the amount of an account the bank is responsible or the misappropriation.

As such the bank shall be held responsible for such illegal activity by it's employee and bank has to pay my money back in to my account.

Hi,
I am having a salary account in ICICI bank (Infosys/madhapur branch) for the past 6.5 years. Still bank is charging for ECS creations etc. I have registered for ECS creation of LICHFL for my loan.They have charged 55 INR on the same. I do not understand why so many hidden charges being levied on valueble customers.

Regards,
KLNRao

I am a ICICI bank customer more than three years.
I have a credit card whose no. is [protected]. Due to some finincial problem, I am not able to pay full payment. I am requesting to bank from last one year for sattlement. But an Agency Money Multipler made wrong commits to me that pay minimum amount in this month and your card will sattele in next month by this commitment they take payments
20.07.2010- 4550
06.09.2010- 4550
07.10.2010- 4600
08.11.2010- 4500
03.02.[protected]
31.03.[protected]
06.04.[protected]

In the last month a person called me for full and final Sattlement in one sort whose name was Mr. Dinesh Kumar and Mob. No. was [protected].

He said for one time sort you have to pay Rs. 50600. I aggred for this.
He sent Mr. Sarvesh Kumar for collection. He gave me sattlement later and then I gave Rs15000 cash and a cheque of Amt. 29980 of OBC bank whose no. is 580304 and an amount Rs 5620 was debited from my saving A/c
[protected] in ICICI Bank.
After two days when I called ICICI customer care then they told me there is no sattelement in the month of March.
I am attaching scaned copies of sattlement letter and payment reciepts.

Hi..

Im Narinder Kaur..its realy bad experiance from ICICI that without my knowlege..without any confirmation that iam the same person or not they debited 17256 from my ICICI salary account..i want my amount back within 24 hrs..realy its pethatic service of icici..when i called up customer care of ICICI they will put call on hold for a long time...
see being a human being we have been using so many subscriber number airtel,vodafone,tata,aircel,idea etc..i have used all these connection & gvn ID for the activation might be somebody else miss used from my ID.

whatever it is..i want my whole amount back...otherwise i will take legal action for the same u did.

Dear sir,
Myself Vishal Narayan Bhatnagar i m icici health insurance policy holder which premium i pay through icici credit card monthly EMIs. I have paid my EMI till March 2011 but when i got my credit card statement the charges of EMIs are included in the statement of April 2011. Then please clarify by calling on my mobile no. [protected] that why this charges are included in the statement of this month as soon as possible. Thank You.

I transferred Rs.15850/- dated 04/04/2011 from ICICI bank to my PNB A/c as a fund tranfer, & instantly it was debited to my ICICI A/c, but
untill i didn't get the Cr. into my PNB A/c

I withdrew rs 12500 from an atm in Aligarh on aug 08th 2010.The atm screen showed unsuccesful transaction.I tried again with same response.I took card and went to another atm in the same premises.I withdrew rs 5000 from the atm first.Again i tried to withdraw same amount and the screen said insufficient balance.I took out the mini statement from the atm and it showed rs12500 deducted from the account but the money was never dispensed bty the atm.I complained to ICICI bank in aligarh in written and then in my branch in vikaspuri,but of no avail.Its been reported to nodal officer with ICICI bank as well as to RBI.But they all say that mony has been dispensed.
The problem is that as per ICICI,I have withdrawn rs 12500 as well as rs 5000 from the first atm(which gave me error twice and the money never came out.).And i only enquired about the money at 8.22pm at which my money is deducted from account as per my bank statement.Now the ICICI bank is not able to answer that if I have withdrawn rs 12500 from the first atm,then at what time did the transaction took place.Also why in the world would it not reflect in my bank statement.Also how can it show that I have withdrawn money from the first atm when it never dispense any money and I only got error twice.I only withdrew from the second atm, machine.Also when I got error from the first atm,I went to second atm machine.Please help to get my money from ICICI bank as I am being cheated.Also I can provide any documentry evidence if required.I can be reached at [protected].

Dear Sir,

I seek your suggestion on the following case.

I have been using my ICICI credit card ending with 8000 since many years and I have been a prompt payer of the same before the due date for which only they have increased my credit limit also without my consent rs Ten Thousand to One Lac.

I have been requesting them to send sms for any transactions that I make. Even they have registered my request through the call centre and given me a number for the same SR[protected]. On the follow up for the same, I have mailed them my concern on December 12, 2010, and on December 13, 2010, I have received a mail for the same confirming that I would be receiving sms but I have not received any till date.

When I have enquired through phone they said I will be receiving it but still I am not receiving them.

Recently, I have lost my credit card and realized it after a day and got it blocked.

There were TWELVE fraudulent transactions done on my card on the same day to the tune of Fourty Four Thousand.

I have reported this in the police station and case has been registered for it.

FIR has been raised and I have the copy of it also.

I seek your advice to what to do HAD I HAVE BEEN RECEIVING SMS I WOULD HAVE BLOCKED THE CARD ON THE FIRST TRANSACTION ONLY.

Where I would have got alerted and blocked my card since it was missing.

By doing so I would have saved myself and the bank for unnecessary trouble.

Please do advice I am confused.

With regards
Madhav

ICICI Bank wrongly updated my CIBIL with the amount outstanding in my name thus bringing my CIBIL Score down to 518. I filed a complaint with the Banking Ombudsman Bangalore(Complaint No.1447) and after that had many email communications from ICICI Bank saying that they would reverse the financial charges and take out the whole information from the CIBIL.

Since then 2 to 3 months have passed and now ICICI Bank does not respond to my emails and also phone calls. Banking Ombudsman to my surprise has closed the Complaint.

Please help as I am being denied loan everywhere and paying a price for which I am not respionsible. I would also like to claim compensation from ICICI Bank for going through all this for the past two years.

Hi,

I am Sunoj, applied for ICICI bank demat account on 29th november 2010 at Yelanka Branch Bangalore. Mr. Azgarali - [protected] (Sales person at ICICI -direct)
has taken my all documents and one check of Rs 900 - ICICIBank. But this is going to be around 5 months. I called up Mr. Azgarali many times but he is not
responding properly. Finally i got his manager's contact number Mr. XXX [protected]) but unfortunately this fellow also did same thing. Pls tell me one solution
to get out from this.

Could you tell me how many days it will take to create a D- mat account?

If it is rejected then dont you have minimum courtesy to retun back my check and documents?

Dont you have commen sence to call me and let me know the status?

Could you tell me what should i do next ? I cant wait more than 5 months for Dmat account open !!!!!!!!!!!

Please please please return back my documents... i dont want your account...

Icici providing one of the worst service i have ever seen..

This is the first time in my experience ICICI bank services are harassing me.

Im really unsatisfied and frustrated coz of bad service.

Regards
Sunoj Sarayu
[protected].

I opened a traiding account with ICICIdirect linking with my ICICI bank account. Then I changed the job and new company opened a new ICICI account as salary account. Then I applied to the ICICIDirect's office to delink the old bank account and link with new account.
After 1-2 week I found that the bank account linked to my traiding account is not mine. I talked to ICICIDirect sector 18, noida office and the person there didn't beleive me saying that this is not possible. When I asked them to check my account then they found that my traiding account was wrongly linked with someone else from chennai named something as Mahalaxmi.
Then the person in sector 18 office said that we will resolve the issue. But its about 2 months that still the issue presists.
Now I am totally frustated with ICICIDirect company and their peoples and want to close this account. The peoples in offices are just busy in traping more & more peoples in their net.

Regards,
Subhash Chandra

Dear Sir / Madam,

I have a dispute pending with ICICI bank. There was a fraud transaction that was performed on my credit card when the card was in my custody physically and I was at my residence in Dombivali, Dist – Thane. I informed the fraud to the bank, about which I came to know thru a SMS, within a few minutes and immediately disputed the subject transaction thru a signed letter. Later bank claimed that they investigated, however reverted back making me responsible for subject transaction and started chasing me for the payment. The amount in questions was around Rs. 35,000/- and there was no way that I would have paid for such a big transaction that I never performed.

Since bank concluded the case in it’s favour without sharing any details with me, I had to lodge the complaint with police at their Economic Offence Wing (EOW) at Thane. Currently the case is under police investigation.

In the meantime bank has been chasing me for payment and sending people at my home. I have been maintaining that the subject case is under police investigation and there is no conclusion yet. Also I did not perform subject transaction, so there is no reason for me to pay. I am also holding my salary account with the ICICI bank. Now the bank has blocked amount equivalent to their claim (close to Rs. 50,000/-) including interest from my salary account causing me the hardships. Even cheques issued against my account prior to blocking the amount have been dishonored by the bank, thus spoiling my reputation in the market. Moreover, bank debited my account the cheque bouncing charges which is absolutely absurd to me. I feel this as an unilateral action by the bank without merits and therefore, I have decided to take up with you for the justice.

As regard to the original offence, I believe it is not difficult to find out that I have not performed this transaction. When I asked bank to provide me the charge slip, bank refused to provide the same on technical grounds. So it’s evident that Bank is trying to enforce this amount on me without enough merits. I have learned that during the police investigation, police have observed that the IP address of subject transaction was from US.

It may be argued that some one tried to pick up my credit card details during my visit to US in 2008 and misued the same in July, 2010 to perform subject transaction. However, as a consumer, what control do I have on such a misuse. The card is meant for it's usage and one can not use it anywhere if we suspect the merchant establishment every time.

I will appreciate your advice on this case and guidance as to how should I proceed in this matter. I will be glad to provide whatever clarifications needed by you for resolution of the case.

Regards,

Prashant Vishwasrao

Complaints
1:- Every month my Credit Card statement containing my account information has been sent to a different email ID of which I have no knowledge of, hence never received any statement.
2:- Several requests to customer care for rectifying my email address have never been fulfilled.
3:- My savings account has been blocked without any intimation, pertaining to an amount I have no account for.
4:- Several promises from the customer care department, even from the Operations Manager for the inconvenience due to ICICI bank’s fault, where I was promised fees waiver, increase of credit limit, change of due date. Nothing has been fulfilled.
Detail description
This is regarding the billing discrepancy on my Credit Card account ([protected]). Today I am being charged a ridiculously exorbitant amount for no service ever provided. My savings account has been put on hold without any notification from ICICI bank. My card has been blocked since probably March or April 2009, thus I have been unable to make any purchases since then. The most annoying part is that from the very first month of my enrolling for Credit Card services, every month my Credit Card statement containing my account information has been sent to a different email ID, which I have no knowledge of.

I am a BPO employee, with no fixed office shifts. I stay at a house with no family member present for 24 hrs. As a result I cannot ensure receiving any paper statement through postal mail. Just because of this reason at the time of enrollment, I specifically emphasized on the point that my Credit Card statement should be sent to my email ID. ICICI bank had entered a wrong email ID along with my personal information. Several requests to make proper changes have been in vain. As a result I have not been getting any statements with the information of what amount to pay within my due date. Every month I had to call up Customer Care for balance information. And every time ICICI bank has apologized for the mistake and promised to make proper changes and remove the charges, however, as you can read from my history, sometimes it has been done and sometimes promises have been completely fake. I have even received a call of apology from the Operations Manager of ICICI bank promising an increase in my credit limit and change in due date for the inconvenience I had to face. Not a single thing has changed since.

I am willing and ready to pay for the charges that I have incurred nothing else. This problem has continued for the pastthree years and all attempts to get a resolution has been unsuccessful. Now at this point I am not accountable for the amount that has been charged and request an answer for the complaints mentioned above.

From: Anil G. Gaikwad
Darshan Co. Op. Hsg. Society,
C-10/2-11, Sector – 25,
Jui Nagar,
Navi – Mumbai – 400 706

Date: 31.03.2011

To,

The Manager,
ICICI Bank

Ref: ICICI Bank Credit Card No: [protected]

Dear Sir,

I regret to inform you that, in spite of my repeated complaints to your costumer care officer & their assurance, the issue have not been solved & I have no alternative except stop using the credit card.

The issue starts from the statement for the month of June, 2010. I have dropped a cheque No 369589 dated 13th June, 2010 for Rs. 10562.00 drawn on ICICI Bank only at Nerul ATM Cheque drop Box before due date but it has been misplaced in transit. When I have received reminder SMS, I have personally visited ICICI Bank, Nerul Baranch and as advised by the officer at enquiry counter, even he himself stop the payment of misplaced cheque and taken a fresh cheque No. 369591 dated 21st June, 2010 for Rs. 10562.00.

In the statement dt. 28.06.2010 I have been charged Late Fees of Rs. 400/- & interest of Rs. 367.53, again in the statement dt. 28.07.2010 I have been charged Rs. 250/- on account of returned cheque payment fees for the cheque misplaced at your end & even though you have been received my another cheque and interest of Rs. 1064/- , and kept charging interest on balance amount which I have not spent. Every time I have paid the amount spent along with service tax within due date.

It is not understood why I should pay the amount charged by you for no fault on my part.

Thus finally I have decided to discontinue the card. Today only I am sending the card by breaking it in to two pieces for cancellation.

Please treat the matter has been finally settled and closed.

Kindly acknowledge the receipt.

Thanking you,


Yours truly,



(Anil G. Gaikwad)

Sir,

My ICICI Bank Credit Card No:[protected] this Credit card was blocked by the bank i dont know for what .In this credit card last June-2010 i made a payment Rs.1000/ against my credit card thro cheque no:099667 dt 23.06.10,i was wrongly made excess amount 834.26 in this credit card.I asked to refund the same because i am un able to use the credit card,so i ask the customer care to refund the excess amount,but they refuse and they asked the bank statement.They very well known the excess amount was made by me,an dit must to refund to me by the way of D.D.or to my S/B Account,at present i am closed my S/B Account also,kindly arrange to settle the issue and refund the excess amount without any delay by D.D.ro my Residence address.

Thank you
With Regards
VICTOR PAULRAJ.D.

My personal loan account (number LPCAL[protected]) availed from ICICI bank Kolkata ran into NPA status due to miscommunication between the two parties about my transfer from the city. In Oct 2010 the bank's lawyer Mr Dubey ([protected]) approached me for repayment and I promptly responded to them assuring them of clearing the same ASAP, in consultation with Mr Varun Bhojak, Area Debt Manager, Sarat Bose Rd, Kolkata (phone: [protected]).I requested for a statement of account and the same was provided by the bank. Twice the payment was done by me via DD and sent by courier to the Sarat Bose Road, but on both occassions the courier was returned saying no such person existed. The second time my DD was also missing from the envelope. During this entire span of 5-6 months I received msgs from Mr Varun asking updates almost twice a day and Mr Dubey who used to call me every second day.

Meanwhile, I was trying to get my funds paid back to me on my missing DD. Today, on 29 MAr 11, Mr Dubey indulged in the most unethical & illegal process of calling my friends (in India & abroad) and informing them about my financial situation with the bank, causing immense defamation, damage to reputation, agony, embarassment & trauma. When I contacted the bank's lawyer Mr Dubey and asked him why he resorted to such measures, he further balckmailed me saying he will be contacting more of my friends and informing them.

I am a military pilot posted in Port Blair & have put in 18 long years of service holding important portfolios in the region. This kind o[censored]nethical, stupid, immature, illegal & senseless act by Mr Dubey has caused immense damage to my repute & social standing.

I wish to ask the bank the following:
1. Is the lawyer/legal cell empowered to contact my friends/relatives and update them about my fund status?
2. Where is the adherance to privacy policy by the bank?
3. From where does the bank get contact numbers of my friends/relatives? Does the bank obtain it illegally from the mobile phone service providers? Isnt that criminal offence?
4. Is it legal for the lawyer to resort to such blackmail and hooliganism despite my earnest efforts to cooperate with the bank?

What action would the bank take on this so called educated lawyer Mr Dubey or Mr Varun Bhojak who has been a mute & incompetent witness to the entire issue? would the bank be able to restore my lost reputation? Please update.

B Subhash Chandar ([protected])

MY MUTUAL FUND FOLIO NO 3595188/60 ICICI PRUDENTIAL FUSION SERIES -III RETAIL GROWTH WAS MATURED ON 15.03.2011 OPEN ENDED SCHEME BUT I HAVE NOT RECEIVED THE PAYMENT SO FAR.KINLDY RELEASE THE
TOTAL REDEMPTION AMOUNT EARLIEST AS POSSIBLE.

THANKS

VIJAY KUMAR LALL
H.NO.194 SECTOR-21D FARIDABAD-121001 (HARYANA)
BANK ACCOUNT..SB 9742 BANK OF BARODA 5J/ FARIDABAD


MOBILE NO.[protected]