ICICI Bank Complaints & Reviews

Dear Mr. Sarkar,

We understand that our branch official had spoken to you and addressed your issues.

Regards,
ICICI Bank Customer Service Team.

Dear Vivek,

We regret the problem caused to you.Please assist us with your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the issue. Kindly refer "1064964" in the subject line.

Regards,
ICICI Bank Customer Service Team.

loan — Loan Against shares/securities

I applied for an educational loan from SBH .

in a discussion with the manager i was informed that i have taken loan for 9 lacs against shares/securities.

i never applied for a loan against shares/security,

This is hampering my education loan.

Please provide the details

i want to bank statement loan but bank do not give me loan

Dear Sandeep,

We're not sure we understand your query.

Please write to us with your specific issue and contact details at [protected]@icicibank.com (Subject line: UID 197878). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

ICICI Bank — Car loan papers

Dear sir,
Its around more than one and half month passed i am still struggling with icici people to return my original papers back, that i have provided for car loan. In spite of regular follow ups and several request to even senior person of your bank Mr. manish mallaha ([protected]) & Mr suresh ([protected]) am not getting my papers back. Already i have going through the heavy loss by canceling the insurance of car, that i have get it done by these icici people. I am really very shocked by seeing these people behavior in last few months and will never suggest to any one. Please can any body suggested where i should i do complaint for these people.
Please advise me.
Thanks
Sumit Kumar Goel

Dear Yatendra,

We have made a note of your loan account number. We will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team

i have taken Loan against Securities (LAS)/Overdraft Facility ,icici bank worst bank

Subject: Ms Priyanka Rajendra Prasad (ICICI Bank Ltd, Savings A/C No.
[protected],Loan A/c No.[protected],

Demat Details: Client ID:302902,Beneficiary A/C:[protected]



Dear Sir/Madam,

Please note that I applied in Oct, 2006 to ICICI Bank Ltd,Vashi, Navi
Mumbai for a Loan against Securities (LAS)/Overdraft Facility with a
Maximum Limit (Rs. 20,00,000/-) and pledged my/my sister’s Shares
accordingly.

I availed Loans to help my parents, sisters and partly for share trading.
The said Bank sold my shares without our intimation by letter,
telephone/mobile, telegram/phonogram, e-mail or others. Share details are :
i) 15.06.2007: Rs. 2,98,873.41, ii) 14.10.2008: Rs. 14,37,473.56 & iii)
10.12.2008: Rs. 2,31,464.34.On intimation I could have deposited cash or
pledged more my/sister’s Demat shares there or transferred to my Demat
Account from my sister’s account in other Bank in hours or within a couple
of days at the maximum.

I went many times for each sale to Bank’s Office at Vashi,Navi Mumbai and
particularly more for major sale of shares in October,2008 and then they
could sign my letter finally on 1.11.2008 & sent Contract Note dated
1.11.2008 (received on 08.11.2008)while this should be sent just after the
sale. First Contract Note to this effect was sent on 20.06.2007, the second
was sent on complain and the last wasn’t sent at all. Still my first letter
wasn’t replied. We sent 2nd letter on 06.09.2010 and replied after six
months on 09.02.2011 with three Exhibits-one a Telegram (8.10.2008) sent
from Andheri(E) to Andheri (E),Mumbai whereas my Telegraph Office is at
Vashi, Navi Mumbai. The other two Exhibits are not relevant as they are not
connected to these sales. All other as well as recent telegram telegrams
are sent at Vashi T/O adress as they show.

As per Bank’s letter on 09.02.2011, Overdrawn Amount was only Rs
7,89,570.59 whereas shares sold was almost double and on 05.12.2008,it was
Rs 2,10,534.03 whereas it was almost same as seen from above figures.

Based on the above, I approached ‘State Consumer Forum’ within months of
receiving their reply. However, recently on 24.08.2012, they came to the
conclusion that this case does not fall under their purview.

Effects are beyond description: i) I was jobless with no money & forced to
do a job, ii) Parents lost their peace in that shock, and iii) My father is
almost paralyzed & jobless. Thus, compensation cannot return the loss I
incurred.

However, I request you to reimburse Rs.49,96,000/-(Forty nine lakh ninety
six thousand) as stated therein within the purview of RBI Rules at the
earliest and do me a favour. Relevant correspondences are attached herewith
for your reference and other documents shall be provided upon your request.

Yours faithfully

Dear Madam,

We understand that the bank had already clarified the concerns raised vide their letter dated February 9, 2011.

Regards,
ICICI Bank Customer Service Team.

icici bank approved lona against my document. But Did not received that amount.
Also I am the Main Person ( 1st party ) But icici bank mentioned in Sible nomionated me as 2nd Party.

Please Advise help with below communication.




From: "Head Service Quality" [protected]@ICICIBANK.COM
To: "tara dutt" [protected]@rediffmail.com
Subject: RE:'ICICICARE=[protected]' ICICI Bank
Date: Fri, 12 Jul 2013 18:04:49 IST


Dear Mr. Sharma,

We refer to your e-mail addressed to ICICI Bank regarding your Car Loan Account LUDEL[protected].

On receipt of your complaint, we have verified our records and would like to submit as under:
We would like to submit that the loan was disbursed based on the agreement, requisite address, identity proof, financial statements and related documents as received from you. On receipt of your complaint, our investigation team tried contacting you and had also visited the following address. However, could not meet you. Please provide us your current communication address and contact numbers so that investigation could be taken up further.

Address:

G-128, Street No 9
40 Feet Road, MB Extn
Badarpur Border New Delhi 110044.

We look forward to your co-operation.

Sincerely,

Divya P
Office of Head Service Quality

________________________________________
From ; Head Service Quality" <[protected]@icicibank.com>
To: [protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: RE:'ICICICARE=[protected]' ICICI Bank
Date:Thu, 18 Apr 2013 17:23:59 IST


Dear Mr. Sharma,

We refer to your e-mail addressed to ICICI Bank regarding your Car Loan Account LUDEL[protected].

At the onset, we sincerely regret the delay in responding your e-mail.
We value your relationship with ICICI Bank.


We appreciate your concerns. We wish to state that credit facility was disbursed on September 11, 2008 based on the receipt of facility application and agreement that was duly authenticated by you. The bank had received duly authenticated identity proofs, bank statements
etc., repayment mandates which are pre-requisite for the disbursement of credit facility. Based on your consent and as per the agreement, the facility was disbursed to dealer, M/s. SRA DSA Services Pvt Ltd on September 11, 2008.

Further, we wish to inform you that there had been no communication received by the bank in the interim period from your good-self regarding non-receipt of loan amount. However, on receipt of your complaint, we have initiated the investigation. In this context, our investigation team might contact you or meet you seeking certain details from you. We would be able to communicate the latest status to you by July 12, 2013.

We look forward to your co-operation in helping us serve you better.

Sincerely,

Divya P
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
________________________________________
From: "tara dutt"<[protected]@rediffmail.com>
To: <[protected]@icicibank.com>
Subject: Re: RE:'ICICICARE=[protected]' ICICI Bank
Date: Thu, 18 Apr 2013 09:55:37 IST
Cc: <manish.[protected]@icicibank.com>, <gurpreet.[protected]@icicibank.com>,
<preeti.[protected]@icicibank.com>




Dear Divya,

As per below mail i am still waiting for any revert from your side as you were to do so by 17th April 2013. It is already very long that I am following up with you and company, but every time you give me a new date to follow.

I would appreciate if you expedite this process rather than giving me new date every time.

Regards,
Tara

[protected]








________________________________________

From ; Head Service Quality" <[protected]@icicibank.com>
To: [protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: RE:'ICICICARE=[protected]' ICICI Bank
Date:Thu, 08 Apr 2013 17:23:59 IST

Dear Mr. Sharma,

We refer to your e-mail addressed to ICICI Bank regarding your Car Loan Account LUDEL[protected].

We are examining your concern and will need a few more days to revert. Please be assured that your concern is being attended to on priority and we will revert to you with the details on or before April 17, 2013.

We request your co operation in the interim.

Sincerely,

Divya P
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank."
________________________________________
From ; Head Service Quality" <[protected]@icicibank.com>
To: [protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: RE:'ICICICARE=[protected]' ICICI Bank
Date:Thu, 08 Apr 2013 17:23:59 IST

Dear Mr. Sharma,

We refer to your e-mail addressed to ICICI Bank regarding your Car Loan Account LUDEL[protected].

We have registered your complaint vide Service Reference Number SR[protected].

We understand that you have the following complain:
Loan documents.

We are looking into the complaint and will revert to you on or before April 12, 2013.

Sincerely,

Divya P
Office of Head Service Quality















________________________________________
From:Gurpreet Anand <gurpreet.[protected]@icicibank.com
To: "'Aparna Mukherjee /CSQG/IBANK/DLI'" <aparna.[protected]@icicibank.com>
Subject FW: Loan No. LUDEL[protected]
Date: Mon, 08 Apr 2013 12:39:04 IST
Cc: [protected]@rediffmail.com

Dear Aparna,

Pls see.

Regards

________________________________________
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: 08 April 2013 10:35
To: manish.[protected]@icicibank.com; gurpreet.[protected]@icicibank.com; preeti.[protected]@icicibank.com
Subject: Fw: Loan No. LUDEL[protected]
Dear All,

Please reyply below mail, awaiting form long time.

Note: Forwarded message attached

-- Original Message --

From: "tara dutt"<[protected]@rediffmail.com>
To: <manish.[protected]@icicibank.com>, <gurpreet.[protected]@icicibank.com>, <preeti.[protected]@icicibank.com>
Subject: Loan No. LUDEL[protected]
Date: Thu, 05 Jul 2012 11:22:25 IST

Dear Sir,

Need Clarification below loan No.

SUB: lOANG NO- LUDEL[protected].

your customer care agency call me every week. for recovery payment against subjected loan no. kindly send me detail below paper with scan :-

1. Copy of Registration Certificate of vehicle.
2. Sanction Letter of Loan
3. Beneficiary Fund Transfer details with a/c no.

Please provide me requested clarification ASAP as this has been harassing me for a very long period now.

Regards,

Tara Dutt
[protected]

"Print this mail only if absolutely necessary. Save Paper. Save Trees."
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."

________________________________________
From: "tara dutt"<[protected]@rediffmail.com>
To: <preeti.[protected]@icicibank.com>
Subject: Re: Long leave
Date: Thu, 11 Apr 2013 10:13:41 IST


Dear Priti,

Pls send me the e-mail address of RRMs and contact person address

It will be great helpfull for me.

Thanks and Regards,

Tara
[protected]

On Mon, 08 Apr 2013 10:36:09 +0530 wrote

Hi

I am on long leave...

For any product or process related query please get in touch with any of the RRMs.




________________________________________


From: "tara dutt"<[protected]@rediffmail.com>
To: <manish.[protected]@icicibank.com>, <gurpreet.[protected]@icicibank.com>, <preeti.[protected]@icicibank.com>
Subject: Loan No. LUDEL[protected]
Date: Thu, 05 Jul 2012 11:22:25 IST

Dear Sir,

Need Clarification below loan No.

SUB: lOANG NO- LUDEL[protected].

your customer care agency call me every week. for recovery payment against subjected loan no. kindly send me detail below paper with scan :-

1. Copy of Registration Certificate of vehicle.
2. Sanction Letter of Loan
3. Beneficiary Fund Transfer details with a/c no.

Please provide me requested clarification ASAP as this has been harassing me for a very long period now.


Regards,

Tara Dutt
[protected]

________________________________________

Dear Sir

I am having savings account in ICICI Tambaram Branch. I opened my account in 2004. From 2006 June I am depositing my salary cheque in ICICI Bank Only. My salary that time Rs.8350 now I am getting Rs.33900 (Net salary) I am working in proprietorship company and my salary is not credited in ICICI Bank but I am getting cheque and depositing my salary cheque in ICICI Bank. Past 6 months I am trying for a personal loan but every time I am getting the reply that I am not eligible for a loan. You can check my account and continuously I am depositing my salary cheque in ICICI Bank only.I invested Rs.120000 in ICICI Prudential and I am continuing one prudential insurance till date. But for a emergency also I am not getting a loan from your bank. If your giving loan to the people working in big company what can we do. I am having own house My age is 49 and I am having service for another 11 years. What assurance you want from me to get the loan.This is not a complain but I want to inform you people.

Regards
Kalpana R
ICICI SB Account No is[protected] My email ID is [protected]@yahoo.co.in

Dear Mr Singh,

We are sorry to hear about your problem. We have made a note of your loan account number and shall get in touch with you soon to resolve the issue. Thank you.

Regards,
ICICI Bank Customer Service Team.

Hi, Im Haneesh on 13/05/2008 I received an ICICI H.P Gold credit card, where it is was said that I will get cash back (based on criteria provided) for every purchase of fuel (more than Rs. 300) only at HP fuel outlets. Since I was using credit card for the first time I called customer care to confirm on the same, the customer care executive explained me as it was provided in the HP fuel purchase manual that I got along with the ICICI credit card welcome kit. I purchased fuel for Rs. 400 at HP fuel outlet on 5/6/2008 as per the criteria I was eligible for 5% cash back. Credit card bill was generated on 7/6/2008 in the statement I saw there was no cash back of 5% I immediately called customer care to enquire on the same, the customer care executive she told that the cash back offer was withdrawn on 1/3/2008 itself. I was surprised listening to that lady today morning 1) Here customer care people are not updated with proper information by their company. 2) When the HP fuel purchase cash back offer is with drawn why the hell they are still using the same old manual/Brouchers in ICICI credit card welcome Kits. I was having a very good impression on ICICI bank but today I suggest people not to go for any of the ICICI bank credit cards, If you do then please be prepared for the surprises. Also I would like update this piece of information on behalf of ICICI bank (which they couldn't do) to the ICICI H.P GOLD CREDIT CARD users that the CASH BACK OFFER is no more.

ICICI Bank Ltd. — lOAN AMOUNT DUE

Loan overdraft

Hi,

Please write to us with your complaint and contact details at [protected]@icicibank.com and we'll get back to you at the earliest. Kindly refer "813380" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Dear sir,

With reference to the above my personal loan a/c no. is LPBNG[protected] name B.KIRAN KUMAR EMI is Rs.12, 066=00 i have closed and settled the amount of Rs.1, 69, 489=00 on 24.07.2010 and ICICI people gave me the settelment letter also, but from 01.07.2011 your executives are calling me and harassing me for EMI is balance so pls. help me from this. I am attaching all the receipts and settlement letter.

with regards,
B.KIRAN KUMAR
[protected]

This in in reference with my Personal loan I had with ICICI Bank Ltd. PL Loan Account LPMUM[protected] .

This PL was settled with me dated March 10, 2011 and I have the settlement letter with me along with the paid receipt of Rs. 22000/- .

I still get calls about the settlement and say that I have not paid my loan dues. Each time I mail them the copy of the letter and the matter goes down for few days and starts again.

Its too surprising that the bank does not update the records. Now today on 24/05/13 I get a call from +91 [protected] a number from Maharashtra, Tata Indicom(True caller ID Lawyer Chauhan Coll) saying a non- bailable warrant has been issued in my name because of my outstanding . It sounded so funny as well as frustrating . On further explaining that i have already paid and settled the amount they disconnect the line .

I demand an explanation From ICICI bank that why I am bugged unnecessarily for the same . Why you people don't keep a record of the same.

A request to stop calling me or else I have to approach the consumer court with the details .

Regards,
Indranil

This in in reference with my Personal loan I had with ICICI Bank Ltd. PL Loan Account LPMUM[protected] .

This PL was settled with me dated March 10, 2011 and I have the settlement letter with me along with the paid receipt of Rs. 22000/- .

I still get calls about the settlement and say that I have not paid my loan dues. Each time I mail them the copy of the letter and the matter goes down for few days and starts again.

Its too surprising that the bank does not update the records. Now today on 24/05/13 I get a call from +91 [protected] a number from Maharashtra, Tata Indicom(True caller ID Lawyer Chauhan Coll) saying a non- bailable warrant has been issued in my name because of my outstanding . It sounded so funny as well as frustrating . On further explaining that i have already paid and settled the amount they disconnect the line .

I demand an explanation From ICICI bank that why I am bugged unnecessarily for the same . Why you people don't keep a record of the same.

A request to stop calling me or else I have to approach the consumer court with the details .

Regards,
Indranil

Hi,

We are sorry for the problem caused to you.Please assist us with your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "1025188" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience with ICICI Bank. We have made a note of your e-mail ID. We will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team.

if an employee takes data whle switching over i feel its a normal thing. Why bosses at ICICI is getting into such downgraded practice where they need to post such stupid and kiddish blogs.

i guess the most confidential thing in ICICI bank is the ongoing affairs between their employees. As a customer I am very dissapointed by such activity in the bank.

To add on all these to the strangest, employees who have left the bank has put in cases against the existing authority against physical and mental harrasement. and i guess there are few cases being inquired by police authority of icici bank.

I think Rubina was working with ICICI Prudential and not ICICI Bank. Taking data of customers while switching is a very normal practice. Why are people making a hype out of it...

I think this is more of pent up feelings and personal grudges coming out rather than a professional affair to malign a person's public image. I condemn this complaint.

This is very normal practice seen in banks these days.The customers have their say to choose which bank they want to bank with. No banker having investment details of clients can harrass them in any way. These details can be generated at any point of time even if you dont have any pre information about the client.I think this way they are insulting the banker in public. Legal action can be taken against the same.

ICICI Bank, Ajmer has been in news for quite sometime. I heard some physical and mental harrassment cases were lodged by the employees against the authorities in the bank. And now this leakage of confidential information has showed what culture ICICI bank is promoting in the society. Some more investigations were going on for 50 thousand case which was later found in the branch itself. I think it is incompetence on the part of the authorities of the branch who are not able to run the branch administration properly and letting out the confidential information of the branch out in public. As responsible citizen, i feel brand like ICICI should have a good public image which should not be led down by incompetent authorities.

sahil taneja is the culprit, administration of icici bank should take the action against him .

Hi,

We are sorry for the problem caused to you.Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "1025259" in the subject line. Thankyou for your patience.

Regards,
ICICI Bank Customer Service Team.

Happy to see that ICICI bank cares about it customer. I appreciate the values and ethics this bank is following. Thanks a lot.

Hi,
This is to bring your notice that, in the month of August 2007 I have taken a Personal Loan amount of Rs.137000.
The loan amount i got in my hand was 133900,that is,Rs.1500 is less,I have logged a call thru the customer care but i didn't get any response till now.
And in the month of September 2007 ICICI bank has put a ECS on 17.09.2007, and there was no amount in my Savings Acc and the ECS got bounced and Citi Bank have fined me a Rs.300.
And not ICICI people are coming to my home and shouting to our women in home.
So now i need to pay one month EMI to ICICI,prior to that i need to the amount back that is, Rs.1500+300 = 1800.
And please look into that no one should not come to my home and trouble us.

I require one of your executive contacts no:

Mr.Arunkumar.A

Mob:[protected].



He is working as personal lone department one of my document is stuck with him kindly give me his

Contact land line no:









Thanks & regards

Kavimani.m.p

Cable&Wireless

Europe, Asia & USA

Sir,
I preclosed my personal loan of Rs.1, 40, 000/-. After payign for more than 12 months the outstanding balance as on may 08 was Rs. 121019/- I paid 2000+119019.The balance amount is Nil. I have the proof for my payment. But next months ICICI sent me statement that the payment of Rs. 2000/- was not received and the statement showed me a outstanding of Rs. 5, 764/-
I mailed the cheque details which paid before due date.
Till date ICICI is sending statement for non-payment.

S.Rajesh Babu
[protected]

In future take Per loans from Deutsche bank. They won't charge like this. I have taken and cleared. They promptly returned the docs. Also my college took and he also did have any issue after closure.

Hi,

We are sorry to hear about your experience with ICICI Bank. We have made a note of your home loan account number and shall get in touch with you soon to resolve the matter.

Regards,
ICICI Bank Customer Service Team.

reliance smart mobile service is a very bad service. they activated value added service and say to the user that they activated and cut the balance. please please do not get this connection or you lose lot of money ..

Send an email to RBI immediately with all relavent proof. Do not leave ICICI as they are known for fraudulent activities. Believe me, i have been cheated by their credit card about 5years ago and just got resolved yesterday (10/1/2011) after filing a complaint with RBI.

yes correct

Hi,

We have made a note of your card number and we'll get back to you at the earliest.

Regards,
ICICI Bank Customer Service Team.

Dear Mr Kumar,

We have made a note of your home loan account number and shall get in touch with you soon to resolve the issue.

Regards,
ICICI Bank Customer Service Team.

Hi,

We regret the problem caused to you. We have made a note of your mobile number and shall get in touch with you soon to resolve the matter.

Regards,
ICICI Bank Customer Service Team.