| Address: Mumbai Suburban, Maharashtra |
Hello,
I the undersigned have an account with ICICI Bank in the joint name with my wife and I access it through online to check balances either from my office or home.
On 17th of June, my wife got a call from a person called "Sunil" who claimed to be calling from ICICI Bank and further said, since they are updating their internal system, will be sending SMS to my wife's cell which will contain some number, which she needs to tell him. My wife got 2 SMS containing 5 digit Pin no which initially she didn't respond but this guy reminded her calling again and again to revert with those no, which my wife responded back.
Later in the eve, when I checked the online balance, came to know that an amount of Rs 50500/- has been withdrawn from my account, I immediately got in touch with ICICI Bank customer service, who informed me that money has been credited to 2 person's account, who are also ICICI Bank customer and he freezed their account for any transaction ad also informed me that I would 100% get back my money since money is available in the beneficiaries account which was freezed. He informed me that ICICI Bank would carry out an investigation which would take appx a month time and also blocked my internet banking user id and advised me to register a complaint with cyber crime cell which I carried out.
There was no update from ICICI Bank for 2 months of the complaint and hence, I checked with ICICI Bank branch and got shocked to know that I wouldn't get money back as they have registered a statement in their record saying, I have replied to any fishy, fraudulent ICICI Bank mail, while the fact is I have never entertained any of this kind of mail, in fact the same was informed to the investigating officer from ICICI Bank and Police authorities. I also informed the branch manager that their customer service executive has blocked the bank account of 2 beneficiaries and money was lying to their account which is been freezed, which was verified by the branch manager and confirmed but still he couldn't assure me the refund of my money, which I am not able to understand why?????
I have a doubt on the integrity of the ICICI Bank, as money is lying to the beneficiaries account which is been freezed but still they don't intend to refund me back.. pl suggest what to do??
Thanks alot.
Ramesh Chaturvedi
+91 [protected]
(Account no[protected]
Aug 13, 2020
Complaint marked as Resolved
We're are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance.
Regards,
ICICI Bank Customer Service Team.