Hi,
We want to bring this to your notice that we have disputed few charges for which ICICI had charged my credit card. Its such a shame that a bank of their repute has gone to such level. I had called them in the month of April blocked my card and disputed my charges. I informed that as per my calculation your bank has charged me extra 2000 kindly look into it and revert accordingly. Phone Banker informed me, I am putting forward your request and our concern team would get back to you. One month I waited no call. I called back to enquire about the status, they said they would take 90+ working days to revert.
After a month later, I start getting calls on my phone from their collections team and people are so rowdy and dont have manners to talk. They are asking me to settle the bills. I informed them that clarify with your bank first I have disputed the charges. These collection team are also calling on my sister's number and asking her to settle the payment. Inspite, of repeteadly telling them that we have dispute the charges and your bank is suppose to revert to us on this, these guys still end up calling us rather then confirming with the bank.
Bank sends me a letter that I need to make the immediate payments. When I called bank they are saying, the IRCTCS settlement is in Bank's favor. Funny thing is, when I was asking them the details they said you are not able to verify your security details, just cuz I was not able to tell them how I did my last payment. To verify that I am the person who owns the call, they wanted me to give the mailing address of my office for which I worked 8 years back. After too much of argument, they said, we tried calling you but you were not reachable. We wanted to inform that the charges are towards bank's favor. Isnt is strange? Their collection team is calling us since last 2 months and the bank guys are not able to call me and bank itself informed me they would take 90 days to revert in April.
When we called them again today to give us the transactions ID of canceled reservations for which they are charging our card, they said they can’t provide me with because they have forwarded my re-dispute again. Don't I have the right to know the transactions ID. It’s my credit card and you are charging for undue payments and now you are denying me the right to know the details of my own cards? In the end, phone banker Mr Anjan (phone banker) didn't provided me with any information for which I have all the right and I needed this information to cross verify the details with my IRCTC resevrations and send it to bank, because the details which I got from IRCTC shows that the reservations were made of certain amount and doesn not add up to what bank is showing in my credit card statement.
I have used their cards since last 8 years. I have made all the payments on time. If I had to do something of this level, I had all the choices of doing it for transactions which were high in amount.
It’s a shame that the bank of this repute is behaving so unprofessional with their own loyal customers.
Kindly look into this. In case any document is required, we would be more then glad to provide it.
Regards,
Richa.
Aug 13, 2020
Complaint marked as Resolved 
We have made a note of your mobile number and will get in touch with you soon.
Regards,
ICICI Bank Team.