ICICI Bank Complaints & Reviews

I opened 3-in-1 trading account with ICICI Direct few months back. My savings & demat account were in joint names as allowed by ICICI. My trading account was in single name since ICICI does not offer joint trading accounts. Once the accounts were set up, I tried to invest in mutual funds which was my primary motive for opening this account. To my surprise, ICICI site did not allow me to buy MF since my trading account was in single name and savings account in joint names. I was shocked - first they make me open account in this manner and then they dont let me buy MF. For past few months, I have talked to their sales team & relationship managers who are of no help. I have written to their customer email ID, the escalation contact as well as COO email - no body seems to care since I have not received even a single reply to numerous mails that I have sent. I am now in the process of closing all these accounts.

I was issued with policy no. 11974528. On receipt i found the policy having some other person's photo. I returned the same o Mr Nilendra mob no. [protected] abot 6 months back. The same has not been returned to me as yet. I asked so many persons about it but no one is helping me.
On anothe accasion, i was asked by Mr Anand Kashyap mob no. [protected], that on depositing advance premium, i will get 20% extra bonus. I gave him two cheques of Rs 20000. To my surprise i get two new policies. These two policies have since been returned in the freelook period. I am awaiting the refund. Can any senior person in ICICI LOOK INTO THIS.

KISHORE MAJUM DAR
[protected]

Hi Forum,

I am working in Infosys Technologies Ltd, Pune. I am writing this letter to inform you the misuse of my ATM card. On 27th july,2010 at 12:30 pm I had withdrawn an amount of Rs 500 from the ATM centre in Rajiv Gandhi Infoech Park, Phase -2, Village Mann,Pune-411057 at sdb -1 building. After withdrawal of the amount I collected the receipt and I forgot to collect my ATM card. At around 5:04 pm I had blocked the card. At 4:59 pm some one had misused the card by swiping the card for an amount Rs 6633 at Edison Enterprises.
Now I have few questions to ask:
Question 1: I explained the same scenario to the officials of the nearest branch. So I came to discover that there isn't a camera in the ATM centre in the above mentioned address. According to the RBI guidelines there should be a camera at the ATM centre. Dont you think the person who visited the bank after me could have been trace with the cctv camera. So where does the security of the bank lies.
Question 2: Now the vendor has to check the signature while issuing the receipt to buyer with the signature present behind the card. Since unlike other debit cards ICICI debit cards dont ask for the security pin which I feel is not more secured as compared to those. If not secured it is right of the vendor to check the signature and then only issue the receipt. If check by the vendor would have done my money would have been saved. I want a reply from the bank officials who is going to pay for my money.
For further details please contact me:
My Mobile No:[protected]
My email ID:[protected]@gmail.com

I HAVE RECEIVED THE MESSAGE REGARDING NON RECEIPT OF PAYMENT DUE ON 23.07.2010 AGAINST CARD NO [protected] WHEREAS I HAVE ALREADY MADE THE PAYMENT THROUGH CHEQUE NO 206284 DATED 19.7.2010 OF IOB DARYA GANJ AND PAYMENT CHEQUE DROPPED IN THE DROP BOX AT ATM/DROP BOX AT NETAJI SUBHASH MARG DARYA GANJ WELL BEFORE THE DUE DATE.

I AM NOT RECEIVING THE STATEMENT OF ACCOUNT FOR THE LAST ONE YEAR APPROXIMATE AND THE FACT WAS BROUGHT INTO THE NOTICE OF BANK NO OF TIMES.

SIR I AM FED UP WITH THE SERVICES BEING PROVIDED BY THE BANK. EARLIER ALSO I HAD REQUESTED THE BANK TO SETTLE THE DUES IF ANY, AGAINST ME AND CANCELL MY CREDIT CARD.

HOPE THAT AN EARLY ACTION BE TAKEN SO AS TO AVOID UNNECESSARY HARRESMENT TO ME BY THE BANKS NEGLIGENCE.

THE FUTURE CORRESPONDENCE MAY PLEASE BE DONE AT MY OFFICE ADDRESS :

R.P.JAIN
CHARTERED ACCOUNTANT
SHIV MANDIR BUILDING
41, NETAJI SUBHASH MARG
DARYA GANJ, NEW DELHI-2

MOBILE [protected]

EMAIL [protected]@rediffmail.com
[protected]@yahoo.co.in

Dear Sir,
Credit card number [protected] N.R.Rajagopal
I have not received the credit card statement for the month of July. So I contacted the customer service on phone number (Chennai[protected] on 23rd July and I was iformed that the same is under despatch.
As I have not received till 29th evening, I contacted once again the customer care number on 29th at 18.00 hrs and I was told that the same has been delivered on 19th and the security ( Mr Edwin) collected the letter. On checking with the security, catagorically denied having received the letter. Kindly send by post the cosignment note from the courier service and Mr edwin is ready to check for his signature. According to edwin, he avoids collecting letters from the courier and sign for the same. He directs he courier servie t deliver the letters to the appropriate flat.
So to verify as to whether the security at my aprtment complex has forgotten the receipt of the letter or your courier has wrongly delivered the letter, the consignment note is the only evidence. Kindly arrange to post the copy of the C/N.
Thanking you, with best wishes,
N.R.Rajagopal

Folio No - 6187120

Bond Holder was Arjun Lal Girdhar who had already expired. Krishna Girdhar is nominee and she has already submitted claim paper.


Yours Sincerly
Krishna Girdhar

money was not delivered but debited to account
account number is[protected] mrs snehlata deshmukh
type of acc salary
date of transaction 3july 2010
amount gone rs 10000

Complaint against ICICI BANK which is also listed on your site. without information this bank have debited on QAB Charges,apr-jun10+Serv Tax77 DR INR 827.00.

I have my salary account no.[protected] with ICICI bank, With out any intimation bank wala deducted the QAB charges. please take the necessary steps to revert back the amount else planned to close this account. Kindly do the needful ASAP

Thanking You,
kalyani
Mbl. +91 [protected]

I have made a funds transfer to my mothers' account from ICICI bank (mine) to HDFC bank (my mothers). But the funds were credited and reversed back on the grounds of account holders name mismatch. Corresponding reversal charges & service tax & education cess etc. etc. charges were made towards HDFC bank. Consequently minimum balance in HDFC has becomes down and the timely payment could not be paid. My child school fees to be paid from my mothers account cheque, got failed.

To the same account earlier transactions since 2 years were successful. ICICI bank issued the NEFT request in AUTO to another persons account number and amount credited in my mothers account both account number and names were mismatched, for which ICICI Bank didn't took any responsibility to provide proper services to their customers, they are escaping by saying it is reserve bank's responsibility. Failing to provide the proper service as well as imposing a huge penalties (the service provided by them is not showing any responsibility equivalent to their penalties).

It is absolutely the failure of ICICI bank to get the proper communication from either Reserve Bank of India or HDFC bank. They were simply pulling the matter since 3 months. Still I didnot get proper reply from them. Now I am in air, whether to transfer my money to my mothers' account or it will go to somebody else's account. In that case these guys lifts their hands and simply escaping on the grounds of Reserve Bank of India's name.

When we charge a huge amounts of fees to our customers, we have to provide atpar service to the customers. Let me see who will attend this problem.

TWO 8% TAXABLE RBI BONDS 2003 NUMBERING 58716 OF AMOUNT RS 1.0 LAKH AND ANOTHER NUMBRERING 58715 OF AMOUNT RS 2.0 LAKHS ISSUED FROM ICICI BANK HAVE NOT BEEN PAID TILL DATE ALTHOUGH IT HAD MATURED ON 25TH JUNE 2010.SUBMITTED ALL RELEVANT PAPERS WITH A REQUEST TO TRANSFER THE MATURED AMOUNT DIRECTLY TO MY BANK ACCOUNT NUMBER[protected] OF CANARA BANK,SECTOR-1 NOIDA.MY PRESENT ADDRESS IS AS FOLLOWS--DR V.K.SETH,;424,ABHINAV SOCIETY;B-12,VASUNDHARA ENCLAVE;DELHI-110096 WITH MOBILE NUMBER [protected]

Dear Sir,
For your kind information, amount Rs 1078 has been deducted against loan ac. no. lpdel[protected], on 28/06/2010 (transaction no. sb3234332).
Above mentioned loan (ac. no. lpdel[protected]) does not belong to me.
Regarding this, I have registered complaint to your branch - loan division, sector - 23, gurgaon on 08/07/2010.
Till date no action has been taken from your side.
Please look into the matter urgently, as i feel unsafe to have money in my account with your bank.
Above incident is causing me great inconvenience and stress.

My details are as follows;
RAJESH KUMAR
S/O SRI PREM CHAND
DOB; 22/09/1978
[protected]
AC. NO.[protected]
BRANCH; SECTOR - 14, GURGAON

my car loan No LATIR[protected], in ICICI BANK has been paid all dues, and closed, but still in cibil report not been closed, to please close it account and infrom to me

On Saturday (24/7/2010) 1.30pm I got a SMS from your bank that “I have successfully created a new 3D secure pin“. I immediately contacted the bank and was waiting to speak to your customer care executive. I received another SMS telling a transaction of Rs. 8862.00 has done through my credit card by purchasing ticket by using site cleartrip.com.
I immediately and blocked my card. The first day your customer care person Mr. Ashutosh & Mr. Sanjay told me that this is a case of payment dispute and after 24hrs I can make a complaint of the same.

After 24 hrs, yesterday I phone the bank again to make the complaint. Your customer care person Ms. Susan denied all the promises Mr. Ashutosh & Mr. Sanjay made .She told I can not go for any dispute complaint. Till this time I haven’t used the 3d pin and I was not well aware about this facility.

I have already lodged a police complaint & informed site cleartrip.com about the same.

As I have not done this transaction, what shout i do now
Kindly suggest.

Thanking you


Sureshbabu nair
[protected]@gmail.com

This is a complaint against ICICI Bank Branch (NRE Service) Sector 18th , Noida. I have visited the branch on May 31st 2010. Requested the branch to provide me with an ECS transfer Mandate in favour of IDBI Home Loan Branch Lajpat Nagar.

The ECS was issued and latter submitted to IDBI Home loan Branch. Now we have been informed by IDBI that ICICI has refused to make the payment I have attached all the correspondence along with scaned copy of ICICI Mandate Form.

Please kindly help me to resolve the problem.

Regards

Respected Sir/Madam,
I,Hemant Kumar Arora inadvance say SORRY,I am not a regular writer of this type of complaint.I am a Govt.Servant.Some people was tried to cheat with me and they get 7 cheques No.140480 To 140486 Sec 14 branch ICICI Bank on 17.07.10.I gave request to stop payment on Bank Cost.care no.[protected] on 19.07.10 at 10.30.AM & also give a complaint & information to Safdarjung Police Station,New Delhi on same day which is near to my office.On 21.07.10 the bank had clear cheque no140484 & give Rs. 24000.00 to unknown person.Regarding this I was going to my Bank to give complaint & request to BRANCH MANAGER to do needful.Even she could not received my complaint and ask roudly this matter is not related with Branch.Than I connect to cost.care no.[protected] their reply was this matter is related to your Bank Branch.I send a complaint to ICICI Bank through email on 20.07.10 at 3.30 PM.There is no reply till now.Sir, i am very fadeup & hopeless.Kindly help me and do needfull in this matter.
Thanking You,
With regards
Hemant
[protected]@gmail.com Ph.[protected]

Respected Sir / Madam,

This complaint is regarding to money loss of amount of Rs. 400/- due to fault in Axis Bank ATM located in Kurla (East) Nehru Nagar.
I have transacted through ICICI debit card from the AXIS ATM located at Nehru Nagar (Kurla – East), wherein I have received only Rs. 600 in INR serious of 100 rupees note on the withdrawal request of 1000/-. Four hundred rupees were less in the transaction and after checking the balance it was showing of 1000 rupees withdrawal. There was no security guard at the AXIS BANK ATM premises. There were several other people who have experienced the inconvenience of ATM immediately and same issue was been taking place.

I myself and few more people went to Police station of nearby area and the officer & constables has visited the premises to verify on the said matter and they verified on our complaint.

Enclosing the application and the copy of complaint launched at Police station.

Further on 28th June, I officially informed to ICICI principal branch located at Powai on the above said matter and they gave me the SR[protected] and assured me that the request will be processed in 12 working days from request date.

Last week when I have called up at ICICI principal bank to ask about the status of my request, Mr. Tarun (tel no. –[protected] has informed that the AXIS BANK is confirming about the dispatch of 1000 rupees in the transaction, which has not happened and about the fault in ATM was verified and approved by the Inspector of Nehru nagar police station. The same is attached with the stamp of the police station.

Request you to coordinate with the ICICI Powai bank and confirm them that only Rs. 600 was received and rest 400 rupees need to refund or credit to my account on priority.

Hope you to understand and cooperate for the same.

Thanks & Regards,
Mitali Kalzunkar
Handphone #[protected]

Kindly provide the Email id wherein I can send the copy of NC registered in presence of Police Inspector.

I (M.SATHISH CHANDRA BHANU MURTHY) having ICICI bank account since 6 years My A/C No is[protected]. Last May month I started to use my internet banking facility whichever ICICI bank is providing to all customers. This internet banking also using for checking my account balance and statement purpose only.

But suddenly on the date of 9th June 2010, I got one mail as [protected]@icicibank.com subject as Alert Service Upgrade to my mail account. In this mail they given like “you can now enjoy flexibility and more secured services click below to visit your account page” so, Just I used the link and given my details like user ID and Password through that link. After one day exactly from 10th June 2010 onwards the hacker used my account and paid VODA phone Bills continues till 12th June 2010 amount nearly 12000/- I lost through these transactions. I got this fraud on 12th June 2010 immediately I contracted Nearest ICICI Bank and given my complaint to Customer Care same time they taken my complaint and given complaint no as SR[protected]. At the same time they told please register FIR in the nearest police station by using this complaint no so please accept this complaint and take necessary action to recover my amount from ICICI Bank. With this letter attaching mail print copy (which I got mail from the hacker).

Iam going to lodge complain againest ur bank services due to 12000/- froudly debited from my internet banking user id and password. so please trace out all trasactions and recovery my amount. At the time of froud my 12000 amount was paid to different vouda phone bills paid. so please trace out those mobile no's which are paid from my account on those dates(9th 10th 11th and 12th of june 2010). If you are fail to give me justice are no credit that 12000 amount i will lodge complaint againest your bank. please give reply in return signal.

Respected Sir,

My name is mahavir. I'm working with ICICI Bank Personal Loans Pune office from 13 Oct.2005

Still I dont get PF & pls give the Address of your office that i have appiled for the PF form.

My PF No is :- DL / 32000 /14299.
Cell :- [protected].

Hi, My current ICICI home loan ROI is 13.25 % which is too high than other players in the industry. After approaching they advised to visit any nearest branch in Pune to submit the difference money (0.5% of the current O/S amount).

But concerned person denied to accept the cheque 0.5% of o/s amount saying that you have to visit main branch because this scheme last date was 30/06/2010.

This is really embarrasing me as there is no instruction or mail from ICICI customer Service????

I need help to convert my present ROI ????

I am K Raghavan from Chennai. My ICICI Bank TSB I FEB 2005 is already matured and the payments are not credited to my a/c. the Particulars of Bond is furnished below.
1.Bond holder no ;:[protected]
2. No of bonds : 6 Amount Rs.30000/-
3.Payment due on 08.04.2010

The details of my Pan no. Bank details etc., were furnished by me & sent by post on 21.06.2010.Please credit my a/c & send your confirmation immediately. If already credited please let me know the date of credit as I am at present not in Chennai and not possible to verify my a/c. I shall be grateful if the problem is looked into at the earliest.

K Raghavan