ICICI Bank Complaints & Reviews

I want to know present position of my policy bearing No. 04352852. and also the type of policy.

Hi,

My ICICI Personal loan account number is:LPHYD[protected] , I could not pay my personal loan installment amount for the last 3 months due to my financial strains I had in my job.

ICICI collection department personnel came last month and told me we shall give you an settlement of 42% waive off on my principal amount, after talking to them thoroughly, they made me hypothecate my wife's gold and gave them INR50000(Fifty Thousand only), they said they would give me the settlement letter the next day.

To my surprise now they say this is not a settlement amount and it has been adjusted towards the installment amount. If they cannot give me an settlement why should they promise an settlement and take this Rs.50000.

One Satish,Rammohan Reddy and Poornam, Collector ID card number - 1247468, had made these promise from the bank before collecting the amount.

One thing I have realized is that this is a bank which makes fraud and false promises to collect money. PEOPLE, BEWARE OF THIS BANK, THEY PRESSURIZE YOU TO TAKE A LOAN AND TO COLLECT BACK THE AMOUNTS THEY GIVE FALSE SETTLEMENT PROMISES.

The same thing happened which I took a ICICI pru life Insurance, last year I paid INR 40000, and took an insurance cover for my entire family, ICICI executive assured us that even maternity is covered. When my wife was admitted to hospital for delivery, ICICI says maternity is not covered in the policy.

I HAVE DECIDED NEVER AGAIN TO DEAL WITH THIS BANK OR ITS COUNTER PART AFFILIATE ORGANISATIONS. Disgusted with Brand ICICI.

Thanks,
Narresh G
[protected]

Respected Sir,

I, Mrs. Seema S. Joshi, Working with Tokheim India Ltd. I am having salary account of above mentioned company with ICICI Bank, Powai, Mumbai. For your information I have account balance of RS 15037.88 /- as on 19th July 2010.

I was unable to do Net banking login on 23rd July 2010. So I have called the customer care service of ICICI Bank for balance inquiry and net banking account status. They said that account balance is RS 140 /- and net banking transactions has been done during mentioned period.

Since I haven't made any of the transactions after 19th July 2010 .Without my notice these net banking transactions was happened for mentioned period .I haven't received any of the communication (SMS, Email ,Phone) from bank for these transactions. So I have registered the complaint with ICICI bank. My complaint number is[protected].
So I request you to do needful in order to get my money back.

I am attaching the details of the transactions.

Unfortunately I do not see any response in resolving the problem from ICICI Bank.

Please help me out.

Thanking You,

Seema S. Joshi

I have been charged an overlimit charge of Rs 500/- in the month of January2010,April2010,And June2010.
THey have reversed the January overlimit charges saying once in a year it can be reversed. but refuse to reverse for the month of APRIL AND JUNE2010 500+500 WITH SER TAX.
I HAVE PAID THE MINIMUM AMT DUE(MAD) MENTIONED in the credit card statement. and they have not mentiuoned anywherve in the statement that after paying MAD ,you are still liable to pay the overlimit charge.
the Card got overdue only due to thedebit of interest portion they debit on last day of generation of Credit card st. ie, 20th of each month.
the card got over due by 300-400 Rs only due to interest charges levied on last day, where as they charged Rs 500/- 500/- in april and june Which exidis beyond the overdue amount./

Hi i got a call from ICICI customer care to convert the outstanding amount on my card in to EMI. in month of June, i denied because i did't required it lator i called up customer care to convert the amount into EMI and i was informed the option is not available on the card but i told them that it is something ICICI have offered they agreed to convert the amount into EMI i told them i would not be able to pay anything in the current month but i'll pay it in August and than i'll go fot the EMI i was assured that i can do that but now when i call ICICI they are denying the same. God knows what is going on with ICICI first they give the offer and than they deny about it when the card was issued they said that the Balance transfer is one the feature on the card but when u need it they say that the offer is ot going on. First false advertisement of the features of the card than no coordination within varous departments they try to drive the customer as per their own ways. My contact no is [protected].

We bought an ICICI "MONEY MULTIPLIER BOND-0898-MMB-" in 1998 whose face value was 4k.It's redemption date is[protected],even after one year from the redemption date we stilll didn't receive the outstanding money.
BOND DETAILS:

Name of the Bondholder : Bapatu Dharanidhara Reddy
No. of bonds : one
Distinctive No. :[protected]
Bondholder No: : 4220-377
Certificate No : 3255


My address for communication is as follows:

Bapatu DharanidharReddy (phone no: [protected],[protected]
C/O Bapatu Rajakumari
Venkata Ramana Colony 3rd lane
D.No: 26-44-65/7/A
Guntur-522006
AndhraPradesh

Hi

Name Riyaz Tak
Account number[protected]

I transfer 11000 on 2-aug-2010 to PNB account no [protected].
Earlier also i have transfered money to this account and this account is added in my payee list.
But problem is this amount hasn't been credit to PNB account yet.
I talked to icici and they told me that it's successful from there side.
I talked to RBI-NEFT as well and they told me that it's done from there side as well.
So again I talked to PNB bank and they told me that I need to lodge one complaint with ICICI bank regarding
this Fund transaction.
So plz let me know what exactly I need to do?
What about the amount I transfered?
How long will it take if there is problem in fund tranfer?
In how many days I will get my money back if transaction is Failed?

Following is the details of fund transfered:






Biller Details
RBI-NEFT
ICICI BANK, INFINITY CENTER,
6TH FLR, A WING, CHANDIVALI
MUMBAI - 400034

Consumer Details

Account No [protected]
IFSC Code PUNB0444500
Account Type 10
MICR
Payment Details
Payment Id [protected]

Amount (Rs) INR 11,000.00
Date of Payment 02/08/2010
Debit Account [protected]
Payment Status Success
Payment Remarks Papa Aug 2010 NEFT


--
Thanks ,
Riyaz Tak
+91-[protected]

i m a icicibank costumer & i have proceed an ATM transaction on 29.07.10 for withdrawal of Rs.9900 with the OBC ATM, Bikaner. The amount has been debited but cash not received. I have made complaint twice to icici bank customer care but they are not properly responding and always give a date of next four days. my compliant no. is[protected].

Sandeep Golechha
+91 [protected]

Dear Sir, I had applied a policy ICICI Pru Assure Wealth plus in the month of June date is[protected].My policy no is 14100660 with a name of Meghna Bhardwaj.
After go through your welcome kit i find myself i am not comfortable with that policy.
I send my representative to your local office with a application for free look on[protected].but your Manager returned him with a Payout request forms,my representative told to your manager for receiving of my request he (Manager) simply refuse foe the same.Again my representative visited your office again 0n[protected] with proper filling up pay out request forms then your manager giving a statement that your free look period is over today is a 16th day.
I lodge a complaint with IRDA with a ref.no.206/ICPLI/comp/10-11.
And for a same issue my representative had telephonically discussed with a local senior person he simply says that "apne irda ko mail kar di hai jab irda se mail hum ko aaygi tab dekhte hai,abhi kuch nahi kar sakte"
I am in big tension because I loose money kindly help me out and refund my amount
As soon as possible. since Saturday onwards I am facing lots of tension at my home and i am not sleep properly. please help me.
LOOKING YOUR POSITIVE RESPONSE..............

Dear All,

I had sent my PF claim settlement in 2007 and I have been received my first part payment from my bank and you had sent second part cheque of Rs. 3610/- to ICICI Bank Ltd., Jodhpur to my Account No.[protected] which was closed due to non deposit of salary and the said cheque was returned to PF department by bank itself. And I received a letter from PF department's side,

Further I had sent a letter to PF Office in this regard and I had given away my another ICICI Bank Saving Account No. for claim payment. After more than 2 years I have not received any further correspondence from your side. Please let me know the status of this cheque and make my payment as immediate as possible.

Warm Regards
Habeebur Rehman Goari
PF A/c. No. MH/18796/77236
Employee Code 806801

Dear Sir,
I would to inform you that I have bought a Two Wheeler loan from ICICI BANK, vide loan account No. LTCHE[protected] and I have preclosed the loan on 13.11.2006 with the sum of Rs.18,912.73 in ICICI BANK, Anna Salai Branch, Chennai, vide cheque No. 731417 dtd. 13.11.2006 and receipt no. CL09060P816701.


Till date I have not received any letter or NOC from your side. And also I have given a letter to...

on 1/8/2010 I use ATM machine of kormangla,bangalore opposit of state bank of india,ICICI Bank Ltd, 117 Koramangala Ind Layout, 7th Block,
Koramangala, Bangalore
BANGALORE , 560070

at about 12.22 pm I have used atm machine 2nd room 1st machine, as it was not printing bill I am not able to give details. Made complain in complain book provided near machine for Rs.10000/- (ten thousand)amount deducted from my account but money does not come out. At that time I do not remember account no. I have written login id kindly look into the matter and back money in my account.[protected] .
mobile no. [protected] or [protected]
mayuri sinha

i want to shg account open but he can't open my shg account .my name is hitesh dave and my cell no is [protected].
i hope i will get reply soon . thanks

July 26 , 2010,.
Amritsar.

The Chief Manager,
ICICI Bank,
Customer Care Department,
Email: customer.[protected]@icicibank.com



Sir,
Re :ICICI Credit Card No. [protected]
AND British Airways /ICICI Ban Credit Card no.[protected]
SUB: Charge of Rs.3900.50 as Credit Card Fee against promise of No Charge.

I was holding FREE for life Credit Card of ICICI Bank for the last FIVE / SIX years with no Annual Fee. On 23.01.2009 I was offered to Upgrade my current ICICI Credit Card to ICICI Bank Platinum Card for FREE considering me as the PRIVILEGED Customer, which I agreed . Before I could get the said Platinum Credit Card, I was offered British Airways / ICICI Bank Credit Card also for free, but initially Rs.3500/- shall be charged and the same shall be reimbursed after I make the first purchase from the NEW Card . Even after the said first purchase I was not reimbursed the said amount in the Bill dated 06.04.2009.
I represented on 17.04.2009 via Email to Customer.[protected]@icicibank.com. requesting for reversal of Card fee of Rs. 3500/-. I visited the local ICICI Bank on a call from them. I was connected to Call Center Customer Care . Mr Suntesh there promised - the reversal shall show in the next bill , but in the meantime please pay the bill in full as partial payment is not allowed.. I paid the bill in full.
The next bill dated 06.05.2009 again did not show the reversal. Again I represented via Email dated May 13, 2009 showing my reluctance to make the payment and clearly informed that you shall be solely responsible for the delay in payment because of non-correction in the bill.. Once again I was called to the bank and connected to the CALL CENTER . Now he said you can make the rest of the payment excluding the annual charge.
Since then I am being billed for LATE Payment of Rs.3900.50 and the service charge also. I am getting a number of calls from MUMBAI, DELHI or any other center for making the payment. I am being harassed for no reason, whereas they should reply to my request and act according to their promise made to me.

FOLLOWUP By ME.
1. On my call to the customercare Center in July,2009 I was promised for reversal of the charges vide SR No.[protected]. This you can verify from the record with you.
2..I approached local manager, ICICI Bank here in Amritsar on March 9,2010 for help in resolving the matter. He tried a lot by writing to the higher authorities and making calls. But before finalizing he was transferred.
3. I again met the next manager in July 2010. He also promised to look into the matter and guided me to talk to the customercare center.
4.I did call the customercare center on 13.07.2010 to the executive there Mr.Lingam Somaya. After listening to my side of the matter he advised to wait for 2 days when he shall call me after looking into the matter deeply. But no message came to me.
5.After the wait I again called the customercare center on 19.07.2010 when Miss Anju Bharti responded. and showed her helplessness. I wanted to talk to Mr. Lingam Somaya again for which she said wait for 24 hours when he shall call me. Again no call came back to me.
6.Further I called the customercare center again on 22/07/2010 when Mr. Abhilash came on the phone. He also could not sort out the matter. He advised to write again IN DETAIL to the customercare Center so that the case could be decided finally.
Now I want the full details of the CALL RECORDING when British Airways Card was offered to me and where I have refused to accept the card if the card fee is leviable. Whereas you allege that I have accepted the charges. Also the recording of the SR[protected]

You can depute any senior executive or any other officer here in Amritsar before whom the CALL RECORDING can be played and the matter be sorted our finally.
I shall be thankful for your help in the matter.

Yours faithfully,


Nripander Parkash Khanna.
39, The Mall, Opp. Narula International,
Amritsar- 143001
(M) [protected], [protected]

Complaint:The deviating attitude of ICICI Bank management to abruptly changing the minimum balance condition in saving bank account which is linked with demat account, where at the time of opening the account they announced and promised to open and allow to operate the account at ZERO balance. But the bank without informing me putting on charging penalties in the account for not keeping the minimum balance and showing the very invisible backside of the application on that they have obtained my signature while marketing their product on my doorstep.
Urge:To ask the bank to close down the account and revert the charges which they have charged till date without informing to me as a customer/consumer of the bank.Under the banking practices it is compulsory on the part of the bank to inform the customer every debit they have made in the account.And transfer my securities to another demat account which I compelled to open with other agency.
Suggestion:Do not allow this bank and their subsidiaries to have banking business in India or nationalize them without waiting for much of the time.
Adv. Mr Gajanan Jog

i opend a investment ac with icici direct in june10. i provided my id and add.proof and my icici sb ac refernce. when i got my login id and password ,it was adrresed to mrs...... and with wrong address. i called my representative in icici at meerut several times.after that i made a written request regarding my gender and address change. after 15 days they said you have to contact at help desk. i login into the ac but customer care page showed me the message "server under maint. try after some time since one month. i want to close all that ac and seeking the rs500/- refund they charged for the ac. how ? and where to go?

I would like to warn investors who decide to open 3-in-1 account thru ICICI Direct. The sales agent who complete formalities have no regard for law and repeatedly forge documents to get their commission even at the cost of customer. This is based on not just personal experience but access to fool proof evidence.

Since the form is complex, it normally takes 2-3 attempts to complete all formalities, sign at all places, provide all documents. In a hurry to complete the process, avoid multiple trips to customers place and to get their commission, agents resort to following very often :

* They will forge signatures of witnesses who do not exist or who may be known to them. Sales agents actually do this sitting right in front of you without bothering to realize this is illegal.

* They will fill up forms and forge your signatures if something gets left out or needs correction. They do this just to avoid another trip to your place.

* They forge documents by making corrections / changes without your knowledge.

* Without providing you all the information as required (and stated in the form), they will tick everything unless you fill up the form yourself.

* They will not provide your copies of signed agreements & forms which they are required to provide.

Watch out !

I opened 3-in-1 trading account with ICICI Direct few months back. My savings & demat account were in joint names as allowed by ICICI. My trading account was in single name since ICICI does not offer joint trading accounts. Once the accounts were set up, I tried to invest in mutual funds which was my primary motive for opening this account. To my surprise, ICICI site did not allow me to buy MF since my trading account was in single name and savings account in joint names. I was shocked - first they make me open account in this manner and then they dont let me buy MF. For past few months, I have talked to their sales team & relationship managers who are of no help. I have written to their customer email ID, the escalation contact as well as COO email - no body seems to care since I have not received even a single reply to numerous mails that I have sent. I am now in the process of closing all these accounts.

I was issued with policy no. 11974528. On receipt i found the policy having some other person's photo. I returned the same o Mr Nilendra mob no. [protected] abot 6 months back. The same has not been returned to me as yet. I asked so many persons about it but no one is helping me.
On anothe accasion, i was asked by Mr Anand Kashyap mob no. [protected], that on depositing advance premium, i will get 20% extra bonus. I gave him two cheques of Rs 20000. To my surprise i get two new policies. These two policies have since been returned in the freelook period. I am awaiting the refund. Can any senior person in ICICI LOOK INTO THIS.

KISHORE MAJUM DAR
[protected]

Hi Forum,

I am working in Infosys Technologies Ltd, Pune. I am writing this letter to inform you the misuse of my ATM card. On 27th july,2010 at 12:30 pm I had withdrawn an amount of Rs 500 from the ATM centre in Rajiv Gandhi Infoech Park, Phase -2, Village Mann,Pune-411057 at sdb -1 building. After withdrawal of the amount I collected the receipt and I forgot to collect my ATM card. At around 5:04 pm I had blocked the card. At 4:59 pm some one had misused the card by swiping the card for an amount Rs 6633 at Edison Enterprises.
Now I have few questions to ask:
Question 1: I explained the same scenario to the officials of the nearest branch. So I came to discover that there isn't a camera in the ATM centre in the above mentioned address. According to the RBI guidelines there should be a camera at the ATM centre. Dont you think the person who visited the bank after me could have been trace with the cctv camera. So where does the security of the bank lies.
Question 2: Now the vendor has to check the signature while issuing the receipt to buyer with the signature present behind the card. Since unlike other debit cards ICICI debit cards dont ask for the security pin which I feel is not more secured as compared to those. If not secured it is right of the vendor to check the signature and then only issue the receipt. If check by the vendor would have done my money would have been saved. I want a reply from the bank officials who is going to pay for my money.
For further details please contact me:
My Mobile No:[protected]
My email ID:[protected]@gmail.com