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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 108

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R
Rahul20hwm
from Jaipur, Rajasthan
Jun 22, 2022
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I have updated ICICI bank account number in my PF account. It is pending for KYC verification from last 2 weeks.

Please approve the KYC information at the earliest.

Thank you.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07poo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Dhamodharan Annamalai
    Jun 22, 2022
    Jul 25, 2023
    This thread was updated on Jul 25, 2023
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    Complaint about CashTxnChgs-Branch-May22-GST

    Hi,

    I am ICICI account holder, June'22 month my account got deducted as "CashTxnChgs-Branch-May22+GST" charges.

    22 Jun'22 - Rs 752.24

    I didn't receive any message or alert from ICICI. When I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.

    I want to refund...
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    A
    Ashish.S.Bhatt
    from Anand, Gujarat
    Jun 22, 2022
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    Address: Vadodara

    Dear all,
    date : 21.06.2022 traveling from vadodara to anand return trip arround 6:30 and I have balance in my fast tag Account arround 80Rs. Which is recharge in afternoon arround 12o'clock. On toll plaza bank reflected low balance and that's why I have to recharge more 200 Rs and wait arround 30 mitues even though I have enough balance.
    1) If Balance available then it should be reflected.
    2) No Interest Provide for Advance Balance
    3) Due to Waiting and Frustration if any thing happen then Who is Responsible ( ICICI, IRB Infra OR NHAI ).
    Here, I attached screen shot of all Messages received From ICICI For Toll Transaction.
    Thanks
    ICICI Bank customer support has been notified about the posted complaint.
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      K
      Karan56@
      Jun 22, 2022
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      Yesterday i got a offer letter mail from icici..but i dont know the name of my Recruiter also dont konw the phone number ..i tried many times in official hr nnumber but no response from there end .so tell me how can i resign my previous company if there was no security
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        Sur22
        Jun 22, 2022
        Resolved
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        Resolved

        I have applied for the Amazon pay ICICI Bank credit card on 14.06.2022, on same day I have uploaded my last three months bank statement along with last month salary slip but next day I when i check my application status I noticed that "place resubmit your income documents and ensure that the income documents are complete and clear images uploaded "
        I uploaded the documents three times but the problem is still facing now. This is disgusting experience with ICICI Bank.
        So, place kindly solve the problem as soon as possible
        Jul 28, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 25, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07u3o) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          C
          Call team-850-98-84596
          from Delhi, Delhi
          Jun 22, 2022
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          Address: Delhi

          My card not working... Ajakkssaa
          ICICI Bank customer support has been notified about the posted complaint.
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            P
            Parwinkumarkkkt
            from Delhi, Delhi
            Jun 22, 2022
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            Address: Delhi

            Call team.. 0850-988*4596-///())) card not working please Oneblock my card... Ansejjjsja
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Arumugampillaiaru
              from Nagercoil, Tamil Nadu
              Jun 21, 2022
              Resolved
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              Resolved

              Credit card collection agency Icici

              I'm used credit card before COVID 19 properly but after COVID I'm affected lose my financial support at same time I'm repay minimum due proper once time I'm totally struggle so decided to closed my credit Card So I'm contact customer care via phone & email.but banker side not interested closed my card inproper response so I'm not able to pay after March2021 .now I'm faced collection agency Icici bank Headoffice in Chennai Mr.Ganesh contact...
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              S
              ShraddhaGovekar
              Jun 21, 2022
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              This is second time I am submitting Consumer Complaint for same issue, as I still not received any resolution from ICICI Bank and they are not updating anything on my last complaint.
              I need to update contact details for my Savings account with ICICI Bank. This Savings account was digital banking account by ICICI and converted to savings account in Nov'21. I am unable to access my saving accounts since contact details are not updated. I visited ICICI Bank branch for same and submitted KYC documents. But branch staff is unable to help as they don't know how to update details for digital banking account. Even after multiple follow ups with branch and customer care, I haven't received any help. It's been over a month, I am following up and there is no resolution. It's a simple ask to update contact details, for which I have already submitted documentation.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 27, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07yrj) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Jun 28, 2022
              Updated by ShraddhaGovekar
              Could you please confirm the email? It is showing as [protected]@icicibank.com in above comment.
              Is it consumer.[protected]@icicibank.com ?
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                S
                sukhwinder kumar bhagat
                from Ludhiana, Punjab
                Jun 21, 2022
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                Address: hno-174, sanjay gandhi colony,

                Hello Sir/Madam,

                ICICI Bank had auto deduced 1899.00 from my account on 30/03/22 as (PPL/WPP_SR[WPP_SR[protected]]_Renewal of Policy). I never accepted any policy on as (PPL/WPP_SR[WPP_SR[protected]]_Renewal of Policy) and I don't have any idea of the policy. Pls, refund the money back to my account. I don't want any policy from ICICI Bank right now. Kindly do the needful.

                Regards,
                Sukhwinder Kumar
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07pxm) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Ar. Rajas Kshirsagar
                  Jun 21, 2022
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                  Address: Mumbai

                  I have bought the SBI Perpetual corporate bond 8.75 through ICICI Direct 2 years ago with the assurance that you can withdraw it whenever you need. I have received proper interest on it in this tenure, however today due to financial urgency, I am in need of that money. Because It is a big amount, I can't sell directly from my demat account so had to call up the customer care. But after repeated calls, no satisfying solution was given. Then I landed up in ICICI Direct Bhandup (Mumbai) Branch office, where I was assured that i would be able to sell it within 1 week. When I followed up, there was no response to my calls and messages. The guy at the branch cuts my call whenever I ask him about progress. Absolutely hopeless customer service from such a reputed bank. The employees are clearly irresponsible and don't care about your money. Today even on this day, i have tried all options to contact them but received no concrete help, not customer care nor branch employees. Just imagine this for a while, that your hard earned money is logged in a bank, and you can't remove it when you need it. What will be your condition? I don't know whom to contact now, who can help me withdraw my hard earned money from this bank.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    R
                    RAMESH SOMAKKALAVAR
                    Jun 21, 2022
                    Resolved
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                    Resolved

                    Address: at post bilahalli, Ranebennur Taluk, Haveri Dist

                    This has reference to below mentioned funds which have been transferred through UPI. I, Ramappa Somakkalavar, certify that I entered the wrong account number while doing the transaction and it has resulted in transfer of funds to another account (unintended beneficiary). The intended beneficiary of the transaction is Ramappa Somakkalavar, having an account no.[protected] held with ICICI Bank.
                    While transferring amount from Paytm Wallet to ICICI bank i entered wrong account number, enclosed Paytm wallet reference number is for your reference.
                    Date of TXN Beneficiary Bank Beneficiary IFSC Code Beneficiary Name Beneficiary a/c no wrongly entered while transaction Correct Beneficiary a/c no UTR No./Bank Txn id Amount
                    [protected] ICICI Bank ICIC0002816 Ramappa Somakkalavar [protected] [protected] [protected] 10000
                    [protected] ICICI Bank ICIC0002816 Ramappa Somakkalavar [protected] [protected] [protected] 15000

                    I request ICIC Bank Ltd to take up this matter beneficiary with branch for reversal of the above transaction and credit back into my account.
                    Thanking you,
                    Yours Faithfully
                    Name and Signature:- Ramappa Somakkalavar
                    Regd. Mobile number: [protected]
                    Jul 28, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 23, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Shivani Mulik
                      Jun 21, 2022
                      Resolved
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                      Resolved

                      Address: Satara

                      From 11th April 2022 icici Bank deducted my Rs.1778 money using the name of NACH_AD_RTN without inform me and I am not accepted any deduct charges request from bank. Whenever i credited my balance on icici account within a second always it was deducted. I want resolution and my money back within 24 hours.
                      Jun 21, 2022
                      Complaint marked as Resolved 
                      No my complaint still not resolved. I spoke with icici Bank they said bajaj requested them to bounce my emi so they deduct my money but I already pay in advance emi. Email id- [email protected] Please resolve my complaint as soon as possible
                      ICICI Bank customer support has been notified about the posted complaint.
                      Jun 21, 2022
                      Updated by Shivani Mulik
                      From 11th April 2022 icici Bank deducted my Rs.1778 money using the name of NACH_AD_RTN without inform me and I am not accepted any deduct charges request from bank. Whenever i credited my balance on icici account within a second always it was deducted. I want resolution and my money back within 24 hours.

                      Verified Support
                      Jun 21, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Jun 25, 2022
                      Updated by Shivani Mulik
                      Hello sir/mam,
                      I sent email to icici Bank, Bajaj finserve loan statement and BAJAJ FINSERV Reply on this NAACH_AD_RT charges they didn't apply me any bounce charges and they sent request to bank it was auto command. Icicibank customer care executive said me if I give this confirmation from bajaj after that they will refund my money. I send email to bank regarding confirmation and loan statement. So, basically it was not my fault without reason icici Bank deducted my charges and now they are not giving me Reply on my mail. I want my refund back from icici Bank.
                      Jun 28, 2022
                      Updated by Shivani Mulik
                      Hello sir/ mam,

                      Icici bank reply me and they refuse to give me my deducted money back as said it is centralized process Naach charges applied because of my emi was bounce as there system said but vit was not my fault. If anyone have mistaken its Icici bank either Bajaj Finserv in that case why I suffer financially and Icici bank deducted my money over the rule more than penalty and said they deducted my amount was correct. This is very disappointed.
                      They are not accepting there mistakes I said, them I paid my EMI in advance but they are refused to give my money back. In all this scenario I am not applicable for any penalty or charges. I am requesting to consumercomplaint.in please help me to give my deducted money from icici Bank.

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                        C
                        Chaithra Supadya
                        Jun 20, 2022
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                        Am an icici bank customer. Yesterday 19-06-22 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                        Jul 22, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 21, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          D
                          Deepak_Mishra99
                          from Mumbai, Maharashtra
                          Jun 20, 2022
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                          Dear ICICI Bank,

                          I had booked a ticket from your Imobile app in Nov 2019, for June 2020. This was booked by Tapzo on your app.

                          The flight was cancelled and the amount was refunded by the Airline to Easemytrip.

                          But, Easemytrip has kept this refund amount with them as Tapzo was shut down.

                          Easemytrip has kept this money with them since April 2021, I am taking regular follow up but they are not providing.

                          Pls discuss with GoNuclei and provide me my refund.

                          PNR YCG24.

                          Kindly provide the refund urgently.

                          Thanks!
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07m6k) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07m6k) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Sk1089
                            from Udaipur, Rajasthan
                            Jun 20, 2022
                            Resolved
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                            Resolved

                            Error 0084

                            Address: Noida

                            Worst customer service so far from any bank. I generated a pin for the card, tried making a transaction, the card did not work. ICICI atm displayed the card is blocked message. Tried unblocking the card through netbanking and imobile, they say the card is not blocked. Tried generating pin again, unsuccessful. Tried to request for a checkbook, says my account is not eligible for a checkbook. Tried calling customer care, unable to reach the...
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                            Kamal07121993
                            from Bengaluru, Karnataka
                            Jun 20, 2022
                            Resolved
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                            Resolved

                            I am Kamalayya and without any notification suddenly Rs.590/- deducted from my account. NACH_AD_RTN_CHRG~IPRUMF like this mentioned in details.
                            Please tell me what should i do and
                            The bank is deducted more than 5times of 590 rs without giving me any message or any deduction messages.because of this i cannot put any amount in my account when ever i put some amount after some time automatically bank is starting deducting amount. Such a shame for customer.waste Bank
                            Jul 26, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 21, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07nst) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              N
                              Neelapriyadharshini
                              from madurai, Tamil Nadu
                              Jun 20, 2022
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                              I have updated my bank account details in the EPFO portal and awaiting for verification from the back end. I request ICICI bank's concerned authorities to look into this and take an appropriate action or at least Keep us updated with the TAT.

                              UAN[protected]
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07m7a) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                RBudhani
                                from Pune, Maharashtra
                                Jun 20, 2022
                                Resolved
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                                Resolved

                                Address: Pune

                                June 2022

                                Right now i see a deduction of 590 by NACH

                                June 2022

                                I had a 790rs debit card fees for coral which i never requested in the first place. I had asked for a debit card replacement as i had lost it. The customer service agents are truly money sucking machines who issued a coral replacement inspite of me haviga coral credit card. which obviously doesn't make any sense.

                                October 2019

                                I also was charged the processing fees incorrectly on my credit card for an amount that was returned by amazon. They only know debits from your acc and inspite of multiple follow ups there are no credit backs for them.
                                Jul 22, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 21, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07nsx) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Aug 02, 2022
                                Updated by RBudhani
                                This complaint isn’t resolved
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                                  purnam
                                  Jun 20, 2022
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                                  Dear Sir/Madam,

                                  In spite of maintaining sufficient balance, ICICI had charged with NACH_AD_RTN_CHRG charges on 10th June for a mutual fund SIP auto debit. Also I can confirm I have not mandated NACH for the said SIP, still the charges of 590.00 were put. Can you help me with some lead
                                  ICICI Bank customer support has been notified about the posted complaint.
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