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Hello,

Two years back I had a credit card from ICICI, which I had not used for past two years. Suddenly 3 months back, we ( my family and me) started getting threatening calling from some people who said that they are calling on behalf of ICICI. They told that I have 1.29 lakh pending to be paid as my credit card bill, and said that some legal case is filed against me. The people who called, claimed to be a lawyer and police inspector. They asked me to pay this 1.29 lakh immediately for the credit card # [protected] ( but this is not my card). These are the details of ppl calling:

Advocate Vijay Ramani's phone number : [protected]
Police Inspectors number: [protected]

So, I went to ICICI bank office at Bommanahalli ( Bangalore) and after lot of trouble from customer care team in Bommanahalli I found that I don’t have any pending balance at all. Infact bank has to pay back Rs1152 to me. They also told that the number callers gave ( above mentioned) was not at all a valid card number.

So we again officially closed the account that day. Calls had stopped for sometime.

But now again we have started getting same type of calls from different set of numbers. They are even calling our aged parents and troubling them. I am scared that this harrasment will cause some mental trauma to them and create some health issue.
These are the numbers :[protected],[protected], [protected]. The persons name is A.K.Sawant and he says that he is a lawyer. But he does not give his licence number or FIR number of case when I asked him to.

Note : I am not sure how, but these people have lot of details about my ICICI account, hence I want to complaint against ICICI for leaking such personal details to some agencies.

Regards
Subin

Aug 14, 2020

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Subin,

We regret the inconvenience caused.
We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Shabbir Morbiwala

from Mumbai, Maharashtra

Dear Subin, can i contact you or can you contact me, I have the same issue... but my bank is HDFC or maybe its the vodafone people who have let me down. My parents are also mentally tormented, Kindly Help.

I have recvd the calls from 22nd Feb

pramo malviya

from Mumbai, Maharashtra

I also same issue and A loan was given by ICICI bank in 2001 and I paid before the due date even though they have asked for penalty when I refused and not paid they have tried by various means to pressurise me and asked for RS 2500/-( Approx) in 2001. On 27.4.2010 I got call from Mobile No. [protected] and person was introduced himself as Inspector Rathi and asked me to contact Mr Vijay Ramani( Advocate) No. [protected] for immediate payment of dues of ICICI Bank otherwise they will send police to my Residence against the case No. 343/09 pending in Ahmedabad Court at Ghee Kata Road. When I contacted Mr Ramani he told me in Your card No. [protected] the payment with panelty is RS 17500/- and if you pay RS 10000/- we will not take action.

Due their threat I contacted ICICI Bank and paid RS 10000/- but when I want confirmation no body is ready for reply. Now I am sure this is fraud of ICICI Bank and with the help of some Advocates they are taking name of police to pressurise customer to force them payment of the wrong charges made by them.

I am having all the proof of phones and card statements, correspondence and request for help for taking legal action against ICICI Bank.

Please help and advise

Regards

Pramod Malviya

gsr1956

from Bengaluru, Karnataka

Mar 12, 2016

The no. you have mentioned for Police inspector is actually registered in the name of Vikash Mandal and his email id is: [protected]@gmail.com
The other number is registered in the name of Vijay Ramani, advocate

I suggest that everybody should install "True Caller" and " Call recorder" in their mobile phones so that you get details of the caller (if their names are not in your phone directory also) and you can record the calls for possible legal action. If the numbers are registered on "what's app" you can even have a record of their photograph. It is possible that they may be using Sims with fake identities.

Always insist on settlements being negotiated and confirmed preferably in Lok Adalats wherever possible or at least before a police officer

GSR

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ICICI bank sent on 20/01/10 but I don't get the delivery and they no trcking system to find out the reason.I got confirmation mail from ICICI bank As given below:-
Dear Customer,

Your cheque book is sent on 20/01/2010 via SIGMA courier AWB No. 5153534.You will receive it in 7 working days. Please present a valid identity proof on delivery.

This is an auto generated mail. Please do not reply to the...

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Dear sir
I have availed an overdraft faciliety of Rs.25lakhs on nov.2006 from the icici bank SEG section at coimbatore.this over draft fecility was credited in my A/C no.[protected] icici bank,gobichettipalayam branch.Since then i had maintained it very promptley and kept good relationship with the bank.
Now i have switched over to State bank of India and paid all the dues of my OD account in icici bank on 18/12/2009 and gave a request letter asking for NO DUES CERTIFICATE and my TITTLE DEEDS and ORIGINAL DOCUMENTS to Ms.POONGOTHAI,RELATIONSHIP MANAGER,ICICI BANK,SMALL ENTERPRICES GROUP, CHERAN PLAZA FIRST FLOOR,1090 TRICHYROAD COIMBATORE-641018.
But i did not recived any responce from the bank still now.I have approched the icici bank several times by persionaly and in phone.They have diverted me to thier higher official Mr.MOHANASUNDARAM in icici bank,chennai.I contact him sevaral times ,he is also not responded still now.
I cant avail my full CC facility in SBI due to not submission of NO DUES CERTIFICATE from ICICIbank ,In that connection its very hard to run my bussiness ,Its very mental tarcher for me from ICICI bank by not giving NO DUES CERTIFICATE and my DOCUMENTS .
So please take nessasary action to release my doccuments along with the no dues certificate from icicibank

Aug 14, 2020

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Dineshkumar,

We apologise for the inconvenience caused.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

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sir/madam my name is sreeramagiri mythili rao and my husband's name is sreeramagiri kameswara rao and we have been holding an icicibank a/c, a 3 in 1 account wherein i was allowed to do net trading. In june 2008 we had submitted all our pan card proofs,photo copies and the relevant documents required by them as per kyc norms.After that we were out of india for a period of one year but was trading from there. One morning in feb 2009 i got a mail from the bank (ICICI BANK, PREET VIHAR DELHI) that our papers have been misplaced by them during shifting and so we would have to submit all the proofs again or our account would be frozen. Since i was out of the country i requested them to give me a grace period till july 2009. I submitted all the kyc papers in Brodipet branch of icicidirect,Andhra pradesh. Ironically the man incharge there was not competent enough and he took our signatures only on half the forms and on september 7th 2009, nearly a month later i got a phone call from that branch saying the papers were not fully signed and we would have to visit the place again for completing th e forms. By that time we had shifted to our hometown called NUZVID nearly 100 kms from GUNTUR where we had submitted the papers. At that time i was taking care of my mother in law who had undergone a coronary bypass so could not even move out of the house. Hence we requested that person to send the papers by courier which he refused and so we also offered to pay the courier charges. So we left the issue as we were busy with our house construction and taking care of my mother in law. Hence we decided to submit the documents later in Delhi. We visited delhi in november 2009 and visited the bank branch on 20th nov 2009. There again we were asked to visit icicidirect branch but we refused as it has been their fault and they had been promising us through mails to tell the place where their representative would come and take our papers and check our id proofs. As i was stressing for someone to come personally one gentleman tried to help(an employee of icici). That man came and took all the papers and submitted them on 28th dec 2009 and on 31st december I was told that the papers were received and it would be activated within 10 days. I have a proof of this. Later everytime i called the call centre they gave the standard reply that it takes 10 to 15 working days to activate. I came back to my home town on 8th jan and till that time it was not being processed though they acknowledged the receipt of the documents. I had to make std calls every friday and monday but i was given the answer on 18th jan 2010 that papers were sent for processing. After one month ie 29th jan 2010 i was told by the call centre that the papers have been rejected and they could not give any reason. when i stressed they diverted the issue by saying the base branch would let us know and they disconnected the call. Hence it is my genuine request to take action against icicidirect for their gross negligence and careless attitude. In this delay nearly 1 and 1/2 year i had lost upto 1.5lakhs as i had desired to dispose off some of my shares and use that money for my house construction and was waiting for the market to gain momentum. We had to arrange for money from other sources for which we both had to travel to Delhi. Moreover even though the trading account is suspended they are debiting quartely charges,which are higher than other banks. I had been using this bank simply because when we opened the account in 1999 net trading was not so simpler. Now they are harassing genuine customers like us in the name of kyc norms or sebi regulations but they cant trace people who cheat. Kindly help us and bring usvout of this mess. Our demat account numbers are 13300235 and 13300438 ie sreeramagiri mythili rao and sreeramagiri kameswara rao. Since it is a joint account, for every mistake on their part we both have to visit the base branch in Delhi which again is not possible under all circumstances. SINCE JUNE 2008 WE HAVE BEEN PUT IN TROUBLE FOR NO FAULT OF OURS HENCE WE STRESS THAT OURS IS A GENUINE CASE FOR YOUR COURT TO DELIVER JUSTICE TO US AS AGGRIEVED CONSUMERS.

thanking you
sreeramagiri mythili rao
sreeramagiri kameswara rao

Aug 13, 2020

Complaint marked as Resolved

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DINESH CHANDRA TIWARI

from Hyderabad, Telangana

ICICIBANK — DEMAT ACCOUNT FROZEN

Sir,
My demat account which is with icicidirect.com was frozen on 22/10/07 without any warning or prior notice. i last traded on 17/10/07. On contacting the bank, i was told that account was frozen due to non- resubmission of documents which they lost in floods in mumbai in 2005.
The first thing that i did, i went to icicidirect centre(yelahanka,bangalore) and deposited all the required documents as they told me. i last got a reply from them was on 29 oct 07. my account is still locked.
I never got any information from them to resubmit the documents which they lost. On contrary, in May 07 , i visited the bank and had submitted similar documents for getting my address changed to bangalore and have my account activated which was locked due to password reasons for last six month. AT THAT POINT NOBODY IN BANK TOLD ME ABOUT THIS RESUBMISSION WHEREIN I HAD SUBMITTED PAN CARD COPY AND ADDRESS PROOF.My account was activated in May 07 and i was trading till 17 oct 07 when they froze my account. i never reciecved any call,letter or e mail from them for resubmission of documents during this period and when i visited there centre on 23/10/07, they accepted that they have all my documents and it seems to be some kind of slip on their part . I even asked for details as to when they have tried to inform me about resubmission of documents. till date i never got the details and on top of that the account manager Silvi has sent an e-mail on 29/10/07 telling me to have patience as they are looking into the matter. after that i havent got any update, nor is my account activated. it is requested that the matter may be taken up with icicibak, as it has not allowed me to trade without any negligece on my part and caused me financial losses. please do advice. my demat account no. is IN[protected]

jagdish l choudhari

from Mumbai, Maharashtra

i have not received my car loan account statement last three years car no MH-05 AB-3868 please send me e mail of my car account urjent.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sreeramagiri,

We regret the inconvenience caused.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

smythilirao

from Mumbai, Maharashtra

SIR/MADAM
I. THERE IS NO ACCOUNTABILITY IN ICICI BANK.

II.THERE IS NO CUSTOMER SERVICE AND RENDERING SERVICE TO A
GENUINELY AGGRIEVED CUSTOMERS ( ex. One Sai Reddy of Guntur
ICICI DIRECT BRODIPET STAFF) A. SRIDHAR BABU vza ICICI.

III. THE MOST IMPORTANT THING IS " LOST/DAMAGED PAPERS AT ICICI
END, WE ARE THE SCAPEGOATS.

YOUR BANK'S APPROACH TOWARDS SOLVING PROBLEMS ITSELF IS DILLY-DALLY. THE BANK HAS NOT GIVEN PROPER/ANY GUIDANCE OR TRAINING TO THE STAFF WHO GO THROUGH THE FORMALITIES OF SUBMITTING FORMS LOST BY THEM. THERE IS NO FOLLOW UP ACTION AND THE CUSTOMER HAS TO KEEP CALLING THEM WHETHER IT IS A LOCAL OR STD OR ISD CALL. NO ACTION AT ALL SINCE 91 DAYS OF THIS REPLY FROM THE BANK AND I AM STILL HANGING. IF THE BANK IS UNABLE TO ACTIVATE MY ACCOUNT LET THEM GIVE ME COMPENSATION AS DESIRED AS AN AGGRIEVED PARTY.

I AM ENCLOSING A COPY OF MY CORRESPONDECE FROM YOUR SO CALLED HEAD QUALITY SERVICE. KINDLY SEE TO IT THAT MY ACCOUNT IS ACTIVATED AT THE EARLIEST.

DEAR MS.SUNITHA DASARI

I AM DUMB STRUCK AT THE ATTITUDE OF ICICIDIRECT STAFF. AFTER THE MAIL I SENT ON 3RD MAY YOU IMMEDIATELY CALLED ME UP TO INFORM ME THAT YOU WOULD LET ME KNOW THE STATUS NEXT MORNING ie ON 4TH MAY. I HAVE WAITED FOR A WHOLE WEEK AND NOW I AM AGAIN FORCED TO REMIND YOU ABOUT YOUR PROMISE AND THE LAX ATTITUDE OF YOU PEOPLE. KINDLY LET ME KNOW THE STATUS TODAY .

S.MYTHILI RAO
--- On Mon, 3/5/10, mythili rao <[protected]@yahoo.co.uk> wrote:

From: mythili rao <[protected]@yahoo.co.uk>
Subject: RE:'ICICICARE=[protected]' Status of re-execution application - [protected]
To: "Headservicequality" <[protected]@icicidirect.com>
Date: Monday, 3 May, 2010, 4:48

MS. SUNITHA DASARI

I AM MRS.RAO WITH WHOM YOU HAVE SPOKEN A FEW TIMES SINCE FEBRUARY 18TH. AS A HEAD SERVICE QUALITY I WAS PINNING ALL MY HOPES ON YOU THAT YOU WOULD SOLVE MY PROBLEMS AND HELP ME IN ACTIVATING MY ACCOUNT. INSTEAD YOU DID NOT SCRUTINIZE THE PAPERS THOROUGHLY AND GAVE ME A FLAT REPLY THAT TWO PHOTOS WERE MISSING. SINCE THEN ie.19/4/10 YOU HAVE NOT BEEN ANSWERING ANY CALLS AND INSTEAD YOU TOLD ME THAT THE CASE HAS BEEN GIVEN TO SOMEONE ELSE. THAT SOMEONE ALSO CALLED ME ONCE AND AGAIN SHAMELESSLY I HAD TO CALL YOU AND SEEK YOUR HELP. YOUR REPRESENTATIVE FROM VIJAYAWADA CALLED ME TO KNOW MY PLACE SO THAT HE COULD COLLECT THE PHOTOS BUT WHEN I TOLD HIM THAT MY PLACE IS NUZVID JUST 50KMS FROM VIJAYAWADA HE DIDNT EVEN CARE TO CALL ME BACK INSTEAD SENT AN SMS THAT I SHOULD COURIER THE PHOTOS TO HIM. SO I DECIDED TO SEND THE PHOTOS TO YOU DIRECTLY. WHEN I CONTACTED YOU LAST WEEK YOU TOLD ME THAT YOU WOULD CONFIRM WITH ME WHETHER YOU GOT THE PHOTOS OR NOT. SINCE LAST WEDNESDAY I HAVE BEEN CALLING AND CALLING BUT NO ONE IS ANSWERING ANY PHONE. ON FRIDAY SOME OF YOUR COLLEAGUE PICKED UP YOUR PHONE AND PROMISED ME THAT HE WOULD TELL YOU TO GIVE ME A RING (WHETHER YOU HAD RECEIVED MY PHOTOS OR NOT). SINCE THEN I HAVE BEEN TRYING AND TODAY I HAD TO STOP ALL MY WORK AND SEND U THIS MAIL.

I THINK AS A HEAD SERVICE QUALITY YOU AND YOUR DEPARTMENT SHOULD BE PROVIDING BETTER SERVICE WHICH WAS DENIED TO US FROM OTHER BRANCHES ALL OVER INDIA. INSTEAD IT IS WORSE IN THE CORPORATE OFFICE WHICH SEEMS TO BE WORKING WORSE THAN A PSU OR GOVERNMENT OFFICE. NO ONE IS ANSWERABLE SO NO RESPONSIBILITY, NO JUSTICE, NO SOLUTIONS FOR THE GRIEVANCES OF CUSTOMERS. IS ICICI DIRECT.COM GOING THROUGH SUCH A LEAN PHASE THAT THEY ARE EXPECTING CUSTOMERS TO CALL THEM (STD). WHEN I ASKED YOUR VIJAWADA EXECUTIVE TO CALL ME IN 10 MINS HE SENT ME AN SMS. I THINK WE HAVE REACHED A POINT WHERE WE ARE NOW ASHAMED TO TELL PEOPLE AROUND THAT WE ARE ICICIDIRECT CUSTOMERS. IF THE SAME PROBLEM HAD ARISEN FOR SOME OTHER CUSTOMERS OF OTHER TRADING AND MERCHANT BANKERS THE PROBLEM WOULD HAVE BEEN SOLVED WITHIN A MONTH.
ITS HIGH TIME YOU AND YOUR BANK SHED THIS CALLOUS ATTITUDE AND TAKE A PROFFESSIONAL LOOK AT THE PROBLEMS IN HAND.

S.MYTHILI RAO
--- On Thu, 18/2/10, Headservicequality <[protected]@icicidirect.com> wrote:

From: Headservicequality <[protected]@icicidirect.com>
Subject: RE:'ICICICARE=[protected]' Status of re-execution application - [protected]
To: "mythili rao" <[protected]@yahoo.co.uk>
Date: Thursday, 18 February, 2010, 12:04

Dear Mrs. Rao,

We value your relationship with ICICI Securities Limited.

With reference to our telephonic conversation on February 18, 2010, we regret to inform that the re-execution form submitted by you was rejected for the below reasons.

1. Name mismatch in the address proof provided by you
2. Require 2 copies of Demat standalone applications as you hold two Demat Accounts.

We are attaching herewith the soft copy of Demat Standalone application and Declaration for no nominee. You are requested to download 2 copies of the applications and fill up the same. Please note that the date is not mentioned in the applications.

Please send the filled applications along with the re-execution application to the below mentioned address for urgent processing of the application.

Ms. Sunitha Dasari
Shree Sawan Knowledge Park,
Gr. Floor, Plot No. D-507,
T.T.C. Industrial Area,
M.I.D.C, Turbhe,
Near Juinagar Railway Station
Navi Mumbai: 400 705

While we deeply regret your disappointing experience. We affirm that we have taken the steps necessary to ensure better service to the customers.

Do write to us for further clarifications.

Sincerely,

Sunitha Dasari
Customer Service
ICICI Securities Limited

From: Webtrade Headservice Quality ([protected]@icicidirect.com)
Date: Wednesday, February 17, 2010 05:25 PM
To: [protected]@yahoo.co.uk ([protected]@yahoo.co.uk)
Subject: 'ICICICARE=[protected]' Status of re-execution application - [protected]

Dear Mrs. Rao,

We acknowledge the receipt of your e-mail to our Senior Management regarding your ICICIdirect trading account.

We are looking into the matter conclusively and will revert to you with the status within 2-3 working days.

We request your co-operation in the interim.

Sincerely,

Sunitha Dasari
Customer Service
ICICI Securities Limited

DEAR MS.SUNITHA DASARI

I AM DUMB STRUCK AT THE ATTITUDE OF ICICIDIRECT STAFF. AFTER THE MAIL I SENT ON 3RD MAY YOU IMMEDIATELY CALLED ME UP TO INFORM ME THAT YOU WOULD LET ME KNOW THE STATUS NEXT MORNING ie ON 4TH MAY. I HAVE WAITED FOR A WHOLE WEEK AND NOW I AM AGAIN FORCED TO REMIND YOU ABOUT YOUR PROMISE AND THE LAX ATTITUDE OF YOU PEOPLE. KINDLY LET ME KNOW THE STATUS TODAY .

S.MYTHILI RAO
--- On Mon, 3/5/10, mythili rao <[protected]@yahoo.co.uk> wrote:

From: mythili rao <[protected]@yahoo.co.uk>
Subject: RE:'ICICICARE=[protected]' Status of re-execution application - [protected]
To: "Headservicequality" <[protected]@icicidirect.com>
Date: Monday, 3 May, 2010, 4:48

MS. SUNITHA DASARI

I AM MRS.RAO WITH WHOM YOU HAVE SPOKEN A FEW TIMES SINCE FEBRUARY 18TH. AS A HEAD SERVICE QUALITY I WAS PINNING ALL MY HOPES ON YOU THAT YOU WOULD SOLVE MY PROBLEMS AND HELP ME IN ACTIVATING MY ACCOUNT. INSTEAD YOU DID NOT SCRUTINIZE THE PAPERS THOROUGHLY AND GAVE ME A FLAT REPLY THAT TWO PHOTOS WERE MISSING. SINCE THEN ie.19/4/10 YOU HAVE NOT BEEN ANSWERING ANY CALLS AND INSTEAD YOU TOLD ME THAT THE CASE HAS BEEN GIVEN TO SOMEONE ELSE. THAT SOMEONE ALSO CALLED ME ONCE AND AGAIN SHAMELESSLY I HAD TO CALL YOU AND SEEK YOUR HELP. YOUR REPRESENTATIVE FROM VIJAYAWADA CALLED ME TO KNOW MY PLACE SO THAT HE COULD COLLECT THE PHOTOS BUT WHEN I TOLD HIM THAT MY PLACE IS NUZVID JUST 50KMS FROM VIJAYAWADA HE DIDNT EVEN CARE TO CALL ME BACK INSTEAD SENT AN SMS THAT I SHOULD COURIER THE PHOTOS TO HIM. SO I DECIDED TO SEND THE PHOTOS TO YOU DIRECTLY. WHEN I CONTACTED YOU LAST WEEK YOU TOLD ME THAT YOU WOULD CONFIRM WITH ME WHETHER YOU GOT THE PHOTOS OR NOT. SINCE LAST WEDNESDAY I HAVE BEEN CALLING AND CALLING BUT NO ONE IS ANSWERING ANY PHONE. ON FRIDAY SOME OF YOUR COLLEAGUE PICKED UP YOUR PHONE AND PROMISED ME THAT HE WOULD TELL YOU TO GIVE ME A RING (WHETHER YOU HAD RECEIVED MY PHOTOS OR NOT). SINCE THEN I HAVE BEEN TRYING AND TODAY I HAD TO STOP ALL MY WORK AND SEND U THIS MAIL.

I THINK AS A HEAD SERVICE QUALITY YOU AND YOUR DEPARTMENT SHOULD BE PROVIDING BETTER SERVICE WHICH WAS DENIED TO US FROM OTHER BRANCHES ALL OVER INDIA. INSTEAD IT IS WORSE IN THE CORPORATE OFFICE WHICH SEEMS TO BE WORKING WORSE THAN A PSU OR GOVERNMENT OFFICE. NO ONE IS ANSWERABLE SO NO RESPONSIBILITY, NO JUSTICE, NO SOLUTIONS FOR THE GRIEVANCES OF CUSTOMERS. IS ICICI DIRECT.COM GOING THROUGH SUCH A LEAN PHASE THAT THEY ARE EXPECTING CUSTOMERS TO CALL THEM (STD). WHEN I ASKED YOUR VIJAWADA EXECUTIVE TO CALL ME IN 10 MINS HE SENT ME AN SMS. I THINK WE HAVE REACHED A POINT WHERE WE ARE NOW ASHAMED TO TELL PEOPLE AROUND THAT WE ARE ICICIDIRECT CUSTOMERS. IF THE SAME PROBLEM HAD ARISEN FOR SOME OTHER CUSTOMERS OF OTHER TRADING AND MERCHANT BANKERS THE PROBLEM WOULD HAVE BEEN SOLVED WITHIN A MONTH.
ITS HIGH TIME YOU AND YOUR BANK SHED THIS CALLOUS ATTITUDE AND TAKE A PROFFESSIONAL LOOK AT THE PROBLEMS IN HAND.

S.MYTHILI RAO
--- On Thu, 18/2/10, Headservicequality <[protected]@icicidirect.com> wrote:

From: Headservicequality <[protected]@icicidirect.com>
Subject: RE:'ICICICARE=[protected]' Status of re-execution application - [protected]
To: "mythili rao" <[protected]@yahoo.co.uk>
Date: Thursday, 18 February, 2010, 12:04

Dear Mrs. Rao,

We value your relationship with ICICI Securities Limited.

With reference to our telephonic conversation on February 18, 2010, we regret to inform that the re-execution form submitted by you was rejected for the below reasons.

1. Name mismatch in the address proof provided by you
2. Require 2 copies of Demat standalone applications as you hold two Demat Accounts.

We are attaching herewith the soft copy of Demat Standalone application and Declaration for no nominee. You are requested to download 2 copies of the applications and fill up the same. Please note that the date is not mentioned in the applications.

Please send the filled applications along with the re-execution application to the below mentioned address for urgent processing of the application.

Ms. Sunitha Dasari
Shree Sawan Knowledge Park,
Gr. Floor, Plot No. D-507,
T.T.C. Industrial Area,
M.I.D.C, Turbhe,
Near Juinagar Railway Station
Navi Mumbai: 400 705

While we deeply regret your disappointing experience. We affirm that we have taken the steps necessary to ensure better service to the customers.

Do write to us for further clarifications.

Sincerely,

Sunitha Dasari
Customer Service
ICICI Securities Limited

From: Webtrade Headservice Quality ([protected]@icicidirect.com)
Date: Wednesday, February 17, 2010 05:25 PM
To: [protected]@yahoo.co.uk ([protected]@yahoo.co.uk)
Subject: 'ICICICARE=[protected]' Status of re-execution application - [protected]

Dear Mrs. Rao,

We acknowledge the receipt of your e-mail to our Senior Management regarding your ICICIdirect trading account.

We are looking into the matter conclusively and will revert to you with the status within 2-3 working days.

We request your co-operation in the interim.

Sincerely,

Sunitha Dasari
Customer Service
ICICI Securities Limited

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ICICI Bank avails services of Sigma Courier to dispatch Bank Cards, Passwords etc to its customers in Bombay. It is my experience Sigma Courier returns the packet back to ICICI bank without visiting the addressee. I was expecting a Cheque Book. Bank informed it was dispatched on 30 January 2010 vide consignment number is: AWB: 5076213. On inquiring, Sigma says the courier visited my address. I did not find any slip or information left by the courier if I was not found at the address, as is normally the practice. The same issue has happened in the past as well, I had booked complaint with both ICICI Bank and Sigma Courier, but there appears no improvement of service.

Aug 14, 2020

Complaint marked as Resolved

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I had opened a recurring deposit account with ICICI Bank in January 2009. The complete deposit amount with interest was supposed to be credited to my savings account on 31.01.2010 which unfortunately did not happen. Then, I complained to the Branch Manager regarding this issue and that amount got credited to my account after 6 days, that too the amount being less by 5300 Rs. This is a sheer case of irresponsible behavior on part of ICICI Bank LTD.

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Aug 13, 2020

Complaint marked as Resolved

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RAJAT CHAKRABORTY

from Hyderabad, Telangana

ICICI Bank — Regarding Recurring Account Opening

Sir/Ma'm,

This is really feeling frustated to inform that, It had been almost 1 month I had requested to open a RD a/c from ICICI bank. Bank had sent their executive to follow up. I have given all the details including some auto debit process, but till todat they didn't make me any proper respond except we will reach you soon. Now nobody from their executive pick ups the call. Actually this is bit cofussing because I can't make it ignore due to some auto debit process. They are not coming up with their words.
I'd like to register a consumer complain to frustrate me like anything by a known reputated bank corporation.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Shreya,

We're sorry to hear about your experience.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team

ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 10, 2015

Verified Support

Dear Mr. Chakraborty,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2rwow) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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myself Shanti Saroop Gupta having icici home loan a/c no LBDEL[protected] wants you to make correction in the address of the property against which the loan is taken.The correct address as follows:
Flat No. 36, Pocket-A
New MIG Flats, New Kondli Ghroli
Mayur Vihar Phase-3
Delhi-110096,

also provide me interest and principle payable statement for the year[protected] and[protected]..

thank you.

Aug 14, 2020

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Shanti,

We regret the inconvenience caused to you.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

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Dear Sir
My wife is in possession of a credit card. She has to pay fixed sum of Rs.2000 or Rs1000 depending upon the phone call from your executives. We are fed up with this and we want to settle this and close the account once for all. Please instruct your office to help me. I have been contacting one person Ms Maheshwari G who had sent the statements recently three times but there is no response from her. Once some person from ur Bank called me and I told the same thing of onetime settlement. He told me that he will come the next day but already 15 days have lapsed and no response. I am attaching the mail which I have sent today again to Ms Maheshwari. This mail could not be delivered and came as a failure. Please help me in settling the account and its closure
Fw:Reminder for One time payment Reminder
Thu, 4 February, 2010 11:47:04 AMFrom: Ahmed waheedullah <[protected]@yahoo.co.in>Add to Contacts
To: maheswari.[protected]@ext.iciciban

This is the second reminder for one time payment

----- Forwarded Message ----
From: Ahmed waheedullah <[protected]@yahoo.co.in>
To: maheswari.[protected]@ext.icicibank
Sent: Tue, 2 February, 2010 2:37:42 PM
Subject: Fw: One time payment Reminder

----- Forwarded Message ----
From: Ahmed waheedullah <[protected]@yahoo.co.in>
To: maheswari.[protected]@ext.icicibank.com
Sent: Mon, 1 February, 2010 1:31:59 PM
Subject: One time payment

Madam
Your executive called me once for collection. I asked him to come for one time settlement so that the case is closed once for all. He said that he will do so very next day. It is already 10 days neither he came with the statement nor any body from ICICI called us. What is the reason. Is it just to increase the interest or any other thing. Let me know otherwise I will contact the higher authorities. The card is on AJAZ SUTANA'S name.
Dr. AHMED WAHEEDULLAH
This mail returned back to me. I think she is not in ur service now

Our consumer number is
[protected]
Kindly look into the matter and settle the issue with one time settlement.
Note: For the last 18 months we have not made any puchases but were making only payments.
Dr. Ahmed Waheedullah Husband of AJAZ SULTANA

[protected][protected][protected][protected]
Your Mail works best with the New Yahoo Optimized IE8. Get it NOW!.

Aug 13, 2020

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mrs. Sultana,

We regret the inconvenience caused to you.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

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Hi,

My name is Nagaraj and i've been receiving bank account status details on my mobile phone number on an again from ICICI bank. I have never engaged with ICICI bank in my life and would like to stop this nuicance SMS alerts for ever.

I've been receiving the SMS alerts for the past 3 years...

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I SAMEER PRADEEP VISARIA My Business credit card of ICICI bank was in the name Fashion Palace card no. [protected]. In the month of may 2008 the outstanding on my credit card was Rs.57999/- from which your exe. asked me to pay the amt of Rs. 50000/- which was paid in cheque and then I was assured that the balance would be wave off as they were the debit charges and the late payments charges. The reversals never happened and I used it for further Rs. 43960/- in June but in my next July statement balance reflected as Rs. 56843/-. Hence I requested your call center exe. about this and reminded for the reversals but the issue was never solved so I stopped the payment and requested them to solve the issue then would I make the payment. Then I got a call from your collection dept. on 20th april 2009 and they offered me for a full and final settlement of Rs. 12000/- which was to be paid by cheque with in 15 days and I agreed for the same. Then again I received a call on 24th april 2009 from the same exe. asking for the payment. I mentioned that the post dated cheque was ready for may 4th 2009 as may 1st was a holiday on account of may day, on 2nd my bank was closed as it was Saturday (A.P. Mahesh cooperative bank) and 3rd was a Sunday. Your exe. was not convinced with this and he put me on to speak to his manager and I tried convincing him too the same even he was not happy for receiving the payment on may 4th and compelled me to pay before the month end, that is april 30th 2009 which was not possible for me. When I denied for the month end payment as my funds would be ready only after 30th and subsequently there were 3 holidays but the manager didn’t accept this and he was very rude and arrogant to me. He used a vulgar language and non parliamentary words which is not a gesture which I expect from an international banking sector. I alarmed him that I am recording his conversation still he continued with his ways. I have the voice record of the conversation which I received from the cell no.[protected]. He asked me to come to the bank at saifabad branch opp. Assembly 3rd floor. With in few minutes I reached there and tried calling on the no. to identify who it was. The no. was switched off. and I couldn’t identify him. I spoke to couple of your employees. I was told that Mr.Ajay Reddy and Mr.Arvinder were the senior most and could solve the issue but as it was the closing time they were not available and I was asked to come the next day. Next day I met both of them and made them listen to the conversation. They spoke to your so called employee and told me that he was out of station in Tirupati and would come back after 2 days. When I went after two days again and met Mr.Arvinder, he asked me to sit in the conference room where I waited for the so called culprit employee to come which never happend and that employee never came. In my waiting period Mr.Arvinder in his conversation with me tried his level best to irritate me so that I would get angry and speak out something in harsh so that he would get a point against me and could get a chance to overrule the employee’s mistake of rude conversation with me on phone. I got to understand this situation and didn’t fall into the planned trap. I walked out informing him that I was not interested in arguing and would fight in court if required. Then I never communicated again as I was offended and upset. I still anticipate a fair justice towards the issue, my settlement as discussed before. Looking forward for your kind cooperation. Hope the issue gets resolved soon so that I can forward my payments.

Aug 14, 2020

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ICICI Bank Customer Care

from Mumbai, Maharashtra

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Dear Sameer,

We regret for the inconvenience caused.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Serrvice Team.

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Sir,
From last Sunday date 31/1/10 our neighbor Mr Jhadhav who stays in the second floor have been getting calls from a number[protected] and told that one Mr Lokhande from crimebranch mumbai is calling him. They threatened him by telling him that he had stood as a witness for some papers and he will be arrested for the same and constables have been already sent to his residence. The caller's dint even tell the reason why they called they just wanted to speak to him and were asking about suja Nair my daughter on whoes name the loan had been taken. she even spoke to them but when we requested them to call us on our number they cut the phone and again started calling them ans harrassing them. Now if they wanted the details they should have called us but they still called Jhadhav and harrased then due to which they instead came to us and insulted us thinking that we have put their name as witness without their knowledge which is absolutely false. We are ready to talk to the bank or the collection agent but they are not ready to talk to us on the other hand calling our neighbors with out no reason even after warning them. Even today ie 3/2/10 they called them up and insulted abused and threatened them saying that they will be tortured and fined. they dint even tell the reason we later called the number [protected] which belonged to one Sarforose Khan: [protected] and requested them to call us but they still called our neighbors now they are threatening that they want 22000 right now or else they will come to our society and inform all the people. He threanend us that he has the number of all the people of our soceity and will call everyone and torture them. We are mentally tortured and harrasses now please help us. He told that he will abduct Mr jahdav to whom he had been calling now and also my daughter Suja Nair. We have been paying our installment but from last 2 months we could do it coz of personal reasons but they should come and talk to us about it first we could have settled the matter amicably. which they aren't doing please help us or guide us we are ready for a settlement with the bank but wht about the torture and harassment we have gone through, in the society and wht about the problems faced by our neighbors due to no reasons of theirs please guide us.
--
Usha Nair

Aug 14, 2020

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ICICI Bank Customer Care

from Mumbai, Maharashtra

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Dear Usha,

We regret the inconvenience caused to you and your neighbor.

Please write to us with your contact details at [protected]@icicibank.com (Subject line: UID 211326). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

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i am an SBI customer. i had used ICICI atm situated in old rajinder Nagar on 29th october 2009 to withdraw rs 10,000. there was no payment from the ATM however it got debited from my account. i appraoched SBI Rajinder branch immediately, they asked me to go to ICICI , i did the same and they told me to write an application which i did. after few days i went backto the bank and they told me that my home branch SBI needs to fax them certain things and they gave me a number which never worked. after few days iwent and met the manager then they gave me some number. fortunate after few weeks the number worked and we fax and the fax has been received of which i have the proof. then i went to the Bank again and they told me it would take 14 working days ..which in this case was almost a month .. then first week of january i went backt o the bank and they told me they never received the copy. by now i was really frustrated then i asked my bank to fax the same to me so that ican hand deliver ot to them which they do and i had delivered to them. on the same day i repeatedly asked them whatmoredo they wanted since they told me to come back after 4 working days. they told me nothing more is required. i again asked them not to tell em four days later taht something more is required. after 6 working days i went back to ICICI and they told me SBI has to make an ONLINE CLAIM FOR ATM which i again contacted my bank ..my bank has no such procedure and i dont blame the manager of my bank as it became frustrating for me. ICICI wouldnt proceed without it so i had no option but to go to polics station.i filed a complain and the police conviniently told me that it is not their duty. NOW WHAT AM I LEFT WITH? i am a student and i dont have money even to go to court. i am totally helpless and frustrated. it has been a mental harrasement. at times i thought of giving up ... but i would be denied of justice and dont want to fall in the game these bank plays by defraued customers like me... i would update all therelevant document here soon ...

Aug 14, 2020

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Janggoulen,

We're from ICICI and are sorry to hear about your experience.

Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance to resolve the issue.

Regards,
ICICI Customer Service Team.

shekhard

Mar 29, 2011

Hi,

Somebody got my debit card and pin form bank and withdrawn 50,000 Rs. I've reached out to bank for complaint and they did file a complaint for the same and got below mail,

'This is with reference to the mail regarding the fraud transaction done on July 08, 2010 in your Savings Banking Account.

We have registered a fraud complaint through Service Reference Number SR[protected], and forwarded it to the Investigation team.

The maximum turn around time required for investigation is 38 working days'

They did informed that they were not able to figure out who took the money as the image was not so clear in the ATM camera. But unfortunately after contacting them multiple times they didn't provided me any resolution, even though they did agreed that it was fraud.

I've lost Rs 50,000, please request you to look into this case and get some justice.

Thanks,
Shekhar

Raam Arun

from Chennai, Tamil Nadu

Feb 19, 2015

My name is Ramesh

last few days some amount deduct from my account, with out my knowledge

can u help me

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Subject: BLACK LIST NAME IN CIBI FROM ICIC BANK
Respected Sir,
ICIC Credit Card No:[protected]
This is to bring to your kind notice that I have a credit card of ICICI bank from 2007 -08 I have already make the all my dues with fine which was raised by bank, but till now that bank is not ready to give the clearance latter or NOC. I was visited many times at decon branc of icici bank

Due to non-availability of NOC of ICICI bank any other bank are not ready to sanction the loan to me, I am loosing my business.
You are requestd to pls tell to icic bank delet my name from cibil”s black list

Sir this is a humble request to you please help me for this purpose cause I m in very trouble due to loosing the business.
You are requestd to pls delet my name from cibil”s black list
I shall be very thankful to you for this act.

My complete data is as under
ame: imran tamboli my pan no is aeppt1083b
Address
HOUSE NO 1496 shukrwar peth nehru chowk
pune
maharastra

Yours truly,
imran tamboli [protected]

Aug 9, 2021

Complaint marked as Resolved

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Raj

from Bengaluru, Karnataka

Please do not provide so much private information in a public forum. This is setting yoursel[censored]p for identitiy theft. ...

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Imran,

We're sorry to hear about your experience.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Shripad Kulkarni

from Pune, Maharashtra

Same for me also.
From My side I had done all the payment to ICICI Credit Card Department in October 2008 but now also they are asking me more money to do the closure of the credit card. When I showed them the settelment letter given to me at the time of the final settelment they are dening the same that they have given me this letter.

Worst Bank Ever in My life.

Rajiv Singh

from Mumbai, Maharashtra

ICICI Credit cards — Remove the name from CIBIL

Dear Sir,

I have deposited All the outstanding payments of ICICI credit cards standing against me. But still my name not removel rom the CIBIL . Kindly Remove the same.

Regards
Rajiv Singh

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Rajiv,

We're sorry to hear about your experience. Please write to us with your contact details and credit card number at [protected]@icicibank.com (Subject line: UID 343495). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

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Dear Sir,
I resigned this company which is service provider to ICICI Bank Ltd on 15 Mar 2007 & i submitt my resignation letter & PF forms duly signed to HR Mr.Mohd. Safi Khan. But this is was not send to company & later he also resigned. Plese help us to get my clearance & PF amount. My Emp. Code is 20948. My D.O.J. is June 26, 2006

Aug 14, 2020

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sandeep sandal

from Jalandhar, Punjab

Dear Sir,
I was working with ICICI bank posted in Hoshiarpur Branch. I have worked from 21/09/2006 to 31/12/2009. I have send the PF withdrawal form from 12 jan 2009 of icici bank ltd. Till today of dated 23/02/2010. i have received msg on my mobile on 19/01/ 2010 the amount will be credited to ur account bt I have not recieved my PF amount
not even any information from them.

So, Therefore I request you to please look at the matter .and help me to get my PF money transfer to my account from ICICI bank. Provident fund Department.

Sandeep sandal

[protected]

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Madam

I have my saving account iwith a Flexi Fixed deposit n your Vile parle east branch since last 15 years.I became a Senior Citizen from 2nd July 2009.Every time my FD is renewed , I am not getting the extra half percent interest as applicable to senoir citizen account.Aftet repeated complaints the rate of interest is changed , but the maturity amount is not changed.
I have lodged n number of complaints , but none of your officers want to apply their mind and go to the root cause of the problem. I think you do not have competant officers , who work for the customers interest.It is a really sorry state of affairs.
My account no is[protected]
I am attaching a copy of mails sent to ICICI
Prakash Shinde
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: Prakash Shinde <[protected]@yahoo.com>
Subject: Re: Conplaint for incorrect rate of Interest and maturity amount.
To: vikas.[protected]@icicibank.com
Date: Wednesday, 27 January, 2010, 11:15 AM

Dear Vikas

I refer to the talk I had with you this morning.

Again the same mistake has been committed while renewing the FDS,s.The details are as below .

FD No. Amount Deposited Rate of Interest Maturity amy. Date of maturity

[protected] 1,42,158.00 6.5 % 1,52,301.00 19.01.2010

[protected] 32, 483.00 6.5 % 34,801.00 10.01.2010

[protected] 58,482.00 6.5 % 62,665.00 17.01.2010

As a Senior citizen, I am eligible to get extra Half Percent interest.

Kindly change the rate of interst and the maturity amount.

I fail to understand that your techinical team cannot handle such a small problem. Your siftware engineer should modify the programme.

Please let me know whether I should close all my accounts with ICICI bank, as my problem is not being solved for the past four months.

Regards
Prakash Shinde
M : [protected]

[protected][protected][protected][protected][protected][protected][protected]---...⇄
--- On Thu, 24/12/09, Prakash Shinde <[protected]@yahoo.com> wrote:

From: Prakash Shinde <[protected]@yahoo.com>
Subject: Conplaint for incirrect rate of Interest and maturity amount.
To: vikas.[protected]@icicibank.com
Date: Thursday, 24 December, 2009, 11:13 AM

Sir

I refer to the talk I had with you this morning.

Please see the attached file giving the list of FD's renewed after 2nd July 2009, when I became eligible for Senior Citizen benefit of additional 0..5 % interest.

No doubt you have time and again changed the rate of interest after my repeated complaints ,as applicable to Senior Citizen without changing the maturity amount.

Please look into the following querries and revert back.

1. Rate of interest has been changed from Oct.12, 2009, hence please ensure that correct rate of interest is applied and correct maturity amount is reflected in the statement.

2. Prior to Oct.2009, the rate of interest against Sr .No. 1, 8,9 10 is shown as 7.25 % . Is it correct or should it be 7.75 % ?

3.Sr No 6,and 7 is showing 7.75 % interest. Should it be 8.00 %

4. Please check and correct the rate of interest and maturity amount.

Regards
Prakash Shinde
M : [protected]

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Aug 14, 2020

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Prakash,

We apologise for the inconvenience caused.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

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dear sir

i sanjay mishra having a ac no[protected] in anand vihar branch in anand vihar branch mr abhishk is a working as officer he is doing thair personal work in office . i give him for rtgs at 1.1.pm but rtgs was not don by 3pm .i asked him why rtgs not don he said complaint kar do kuch nahi hota time milega to kardenge. so is it way of service.i am waiting for your responce
thk
sanjay mishra
[protected]

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sanjay,

We apologise for the inconvenience caused.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

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Dear sir,

About five years i am maintaining my savings account with icici bank. my a/c no is :[protected] in the names of Mr.Venkatesan/Mrs.Jayanthi. One week before my ledger balance is Rs.49895 /-. Today i received one sms from this bank that is "Your Ac XXXXXX553240 is debited INR49,749.57 on 01-FEB-2010 info : [protected]. Avl balance : INR146.42". I shoked when i received this message. Without my knowledge they debited my account. After i realised my ICICI credit card is due on 12-jan-2010. Minimum amount due is Rs.8090. Total amount Due is Rs.49749.57. I planed to pay the minimum amount mentioned in the statement. But without my knowledge they deducted the full due amount. Please kindly take steps to release my balance amount. Then only i can face my other important commitments.

Yours faithfully,
M.S.VENKATESAN
CELL:[protected]

Aug 14, 2020

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Venkatesan,

We apologise for the inconvenience caused.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

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Dear Sir,

I wish to inform that the ICICI credit card has done one swipe for Rs.5990/- towards ICICI prudential insurance and which I have informed to cancel or waive off the same from my ICICI credit statement and they are charging interest, late fee for the same.

The complaint was lodged with head service quality of ICICI but till they have not taken immediate steps to do the needful.

Therefore I was register the same with complaints also. Kindly take some steps to do the needful so that my credit worthiness does not get spoiled.

Thanks and Regards,
R.Rajesh
Mobile No.[protected]

EMAIL DATED 05.10.2009

Dear Customer care Executive/Incharge,

I wish to bring to your kind notice that on 23rd of September'2009 wished to invest in ICICI prudential hospital care insurance and swipped Rs.5990/- through my credit card No.[protected]. The swipe was confirmed to me by an SMS from TM-ICICIPRU at 5.30pm in the mobile no.[protected] towards policy no.35718368. On the same day your representative came to my residence with the application No.35718375 for getting the sign but as I wanted to read the contents and then sign the application I told them.
Unfortantely on the next day in my organisation management called me and asked to search for fresh job now I am not able to pay the swipped amount of Rs.5990/- and not willing to continue in taking the policy. Therefore I kindly request you to cancel the swipe and waive off the amount of Rs.5990/- pending to be payable in my credit card due statement.
In this regard I have called today (05.10.2009) your customer care both the credit card and also ICICI prudential they only insisted me to send email on the above mentioned id.
Looking forward for your support and co-operation to cancel and waive off the amount payable in the credit card.
I regret for the inconvenience caused to you on the above transaction.
Please confirm the cancellation and waive off by return email and contacting me on the provided mobile no. which will be much helpful to me.
Thanks and Regards,
R.Rajesh

EMAIL DATED 25.11.2009
Dear Saeed,
As per my telephonic discussion with yesterday I am attaching herewith the scanned copy of the credit card statement as required by you through email.
Kindly check up and provide the waive off entry in my credit card accounts and also the interest and late payment fee whichever is shown in my credit card account.
The above is spoiling my credit card good will which I have earned with ICICI for the last 12 years above.
Looking forward for your support and co-operation to solve the above problem at the earliest.

Thanks and Regards,

R.Rajesh

EMAIL DATED 15.01.2010
Dear Ms.D.Sri Lalitha,
I am continously seeing your emails but the time is only being extended but the your people putting day interest, late fees etc and damaging my good will in my society and also blocking the card. Therefore I kindly request you to take back the card and wanted to surrender the card.
No more I want to continue my relationship with ICICI credit card as I have waited for last four months but your bank doesn't have courtesy to sort this small problem and take decision immediately.
Please sent your representative and get my card discarded and I want to surrender the same.
Thanks for your past support and help given to me by your bank.
Thanks and Regards,
R.Rajesh

REPLY FROM ICICI CARE ON 27.01.2010
RE:'ICICICARE=[protected]' ICICI Bank Credit Card
Wednesday, 27 January, 2010 8:37 PM
From:
"Head Service Quality" <[protected]@ICICIBANK.COM>
Add sender to Contacts
To:
"R Rajesh" <[protected]@yahoo.co.in>
Dear Mr. Rajesh,

We refer to our earlier e-mail of January 21, 2010 regarding your ICICI Bank Credit Card.

Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.

We assure you that your concern is a top priority for us and we will respond to you by February 2, 2010.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

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Aug 14, 2020

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Rajesh,

We understand that our Customer Care official is already in touch with you.
We will update you with the status on priority.

Regards,
ICICI Customer Service Team.

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Dear Sir,
meine icici bank ki kai kiste de di hai lekin baad mein business mein problem aane per meine inse written mein kaha ki aap jo cheque 1 TO 10 taarikh ke bich mein daalte hai use aap mere se cash mein 25 to 30 ke bich mein le le.woh mere se cash mein le ne laage lekin woh cheque bhi present kar ne laage jiska mujhe cheque bouncing charge dena pad ta tha meine inke logo se complaint ki toh woh bole ki yeh to bank ki policy hai aur cheque toh present hoga hi aur aap ko ye charges toh de ne hoge iske baad woh aachanak aana bandh ho gaye.meine kai letter likhe paise lene ke liye lekin woh nahi aaye aur na koi jawab diya.ek saal ke baad ek aadmi jo apne ko icici bank ka agent kah raha tha aaya aur dhamka kar chala gaya.uske baad 1to2 mahine koi nahi aaya .phir aachanak 23/01/2010 ko haridwar mein jab mein apni naani ki asthiyan ganga mein bahane gaya toh icici ke goondon ne hamari gaadi ko haridwar mein sadak per rok ke hamari beizzati relatives ke saamne ki.jo letters meine inko registered post se payment lene ko bheje the us ki receipts mere paas hai .is liye pehle is banko sudharein aur phir inhe business karne ki anumati de waise bhi yeh bank SUDHARNE WALA NAHI HAI yeh toh hamare supreme court /high court bhi jaanta hai sab khabren rahti hai inko bhi .Bank ke paas paise hai bhaiya yeh na sudharega .

Aug 13, 2020

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Pankaj,

We apologise for the inconvenience caused.

Please write to us with your contact details and loan account number at [protected]@icicibank.com (Subject line: UID 206147). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

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Dear Chanda Kochhar Madam,

This is with reference to the above subject.

I had the most harrowing experience from ICICI Home Loan Department in Borivali(W) from the customer service representative.

I went to the Borivali(W) branch around a month back to enquire about how to convert the existing home loan to the new rates and again went on 30th Jan 2010 and met with the same customer service representative but both the times she gave me different details on the schemes available for conversion and second time she even told me that there is no scheme available for conversion and she has never told me about any such scheme.She even failed to recognize me and told me that nothing can be done.

I had taken Home Loan in 2004 and my current rate is 12.75% floating, my FRR/PLR is 0.75%,so effective rate is 12%.

During my first visit , I asked the customer service representative on the process for conversion and she told me that I will have to pay 1.75%+service tax to convert my old home loan to new rates of 8.75%. I told her that this is not fair and there should be something for the existing home loans customers to convert their old rates to new ones without any charges.
She first made some faces and then told me that she can give me 8.25% fixed for 2 years and floating rate thereafter with no conversion charges if I make an Investment of INR 50,000/- per year in ICICI Purdential's Retirement Plan with no entry and exit loads.She was very keen to sell the Investment Plan and was not bothered to listen to my problem. I told her I cannot make the investment, so she told me that I will have to pay the conversion charges.

I do not understand why ICICI Bank wants to penalize all its old customer's with such conditions and lack of transparency, why does the bank want to charge any conversion rates for customers who wish to increase their variance, why is ICICI Bank asking its representatives to sell ICICI Prudential Products to convert old home loan rates to new.

Such behavior from customer service representative of such a reputed bank baffles me completely.

I have the below requests to ICICI Bank:
1.Convert my existing Home Loan to New Home Loan rates and give me a Variance of 4% fixed for the entire tenure.
2.This conversion should be done without charging any fees.
3.I should not be asked to invest in any ICICI Prudential Plan.

I request for an early resolution to my problems.
My Home Loan Account No is:LBMUM[protected]

My Contact Details are
Hitesh K Soni
[protected] (M)
[protected]@hotmail.com

Aug 13, 2020

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Hitesh,

We're sorry to hear about your experience.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Thrivikram chintalapalle

from Bengaluru, Karnataka

I completely agree since I am one among the victim slightly different.

I have home loan with ICICI bank & when I went for conversion my outstanding was 19 lakhs & actually they are supposed to charge 8.25% as conversion but they are charging on sanctioned amount 23lakhs.
Henceforth I am planning to shift to LIC since I got better quotation & loan with LIC has been sanctioned yesterday.

Thanks & bye bye to ICICI Bank.

Vikram

anil kumar k

from Mumbai, Maharashtra

Hey,

I was also faced this issue and finally ended paying 1.75%+ taxes = 1.94% on outstanding and now I have got 8.25 % fixed for 2 years and floating ROI from there on.

Its been a painful experience and I want this issue to be addressed by top management, all my hard earned money is eaten and eating up by ICICI, the bloody bank.

WHY DONT THE BANK OFFER 8.25 % TO EXISTING CUSTOMER, WHEN IT IS OFFERING 8.25 % FOR NEW CUSTOMERS.

What could be the reason, that too my plan is floarting roi but not fixed.

Senior bankers should have an eye and ICICI gets all vulgar words by public.

Can anyone from ICICI bank reach me to discuss?

Thanks,
Anil Kumar K
LBVJW[protected]
friend.[protected]@gmail.com
[protected]

sumarat

from Delhi, Delhi

I want some way to get rid of this bloody ICICI
but how

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