ICICI Bank Complaints & Reviews

ICICI Bank is charging different floating interest rates to its new and existing home loan customers. When interest rates went up, ICICI Bank immediately increased the floating interest rates for its existing customers. Now when RBI has reduced key rates, ICICI bank is passing on the benefits only to the new customers and not to existing customers. Existing customers are still being charged at rate of 13.25% while new customers are being offered lower floating interest rates of 9.25-10%. Over and above this, they are also charging pre-payment penalty so that existing customers cannot switch to other banks which are offering home loan at lower interest rates.RBI should intervene to stop this practice.

Only way is to collect a set of people and move to consumer court. If you are willing we shall take this as an action point. Intially mail to all the existing customers (whomsoever u know). Give ur mail ids to them. Also ask for their contact details. Once we form a small group, we can collectively take an action.
I shall create a group in yahoo groups wherein every existing customer can post their views with their contact details.

Regards
Deepak
[protected]@yahoo.com
+91-[protected]

How do we address this grievance. For a 1.5 % increase in the home loan they have increase the tenure of my loan by 8 years. They didn;t provide me with the details of the calculation. Forget that in the official communication they didn;t even show me the changed tenure. Its only recently when I got in touch with them I realized the blunder and the gross cheating.

1. Almost it looks like I will not be in possesion of my house in my lifetime.

2. For a 1.5 % increase in interest the money I need to pay out is like 1 1/2 times the intial estimation.


Is there a way this can be addresses?

fdf

sir i want my non objection certificate vehicle no. UA08K1778.
Information according your letter no. Ref: LVROK[protected]

I am also suffered in this issues...pls help me.

Dear Sir,
Vipul Desai

My name is siddhesh sunil kadam.My acount number is[protected] and my employee number is 170768. I had resigsned from the services of icici bank limited on 29th feb 2008.I received your letter on13th dec, 2008. but my problem is a debited in Rs.5670.00 this amount is debited on 16th dec, 2008.please, why did you remove this amount in my account, please recover in my account. I think your bank will help me.
You are any problem please call this number [protected], either kalpita madam her email id. kalpita.[protected]@icicibank.com

Your Faithfully,
(Siddhesh Sunil Kadam.)

Dear ICICI Bank,

This comment is in refernce to my salary A/C with ICICI bank, wherein this A/C was opened in December end by my company through the branch of Defence colony. However, the experience i faced with this customer cae and bank is very worst. The begining of every month i get a chek from company instead of transfering of amount in bank A/C of ICICI. Multiple times i had a word with customer care where they informed me that your A/C is deactivated with the reason of non giving of documents.
As per my understanding and knowledge i have submitted all the required documents at the time of opening my A/C with your brand name bank. while on talking again over a call with the executives, for a day i had taken a leave for a day from my organisation for the submission of documents.
However once again harrasement occurred with me, as they have told me on a scheduled visit frommy busyday, that you need to visit in cocerned branch"Defence colony" which is very far from my place and i have not time to take a time out visit that centre.

THIS IS I CALLED A BAD SERVICES FROM A BRAND NAME ICICI BANK. WAITING FOR KIND RESPONSE FROM BRAND NAME ICICI????

Deepika Rajpal
E-MAIL ID - [protected]@yahoo.com

Hello sir.I applied for P.O post for AUGUST 2009 batch in your bank.I have completed my PI on 21st may.We all are waiting for the final result.When will we get our result?We all are eagerly waiting for the result.So kindly send reply about my concern to my email id.Thank you sir.

Sir,

Sub:My Cheque No230327 Dt 08/07/2008 From ICICI Bank Salem, Shevapet Branch.

The above cheque was given to me By SM Motors Salem.Till today amount has not being credited my account.inspite of several request in icici branch at shevapet i have not receved any response. im feeling very much deregatory at this situation and hence i request your good selvef to seriously look in this matter and send me a positive reply for my email address
Thanking you
BY
A S Fyrose
[protected]
Salem
Tamilnadu
India

I have also undergone the same experience.

i have also purchased a icicilombard policy using the credit card and to clear the due i had paid the entire due amount to close the card by paying rs 5038 and after next month onwards icicibank credit card division demanding more money without giving me the detail of the statement inspite of so many calls to them.again there is no excutive here to look after the card division so that i can make my problems convinced.right now the amount is increased to rs 10600.is it not an exploitation without listening to the customers problems.for this reason i have stopped giving predential premium of rs1500pm for the last few years.
it is better not to use any service rendered by icici group.

I have repaid my loan which had been issued in may 2007 my instalments have been paid regularly and it has also exhaused on 5th may 2009. Now i wish to know when will i get back my post dated cheques and other documents . My loan account no is L1A1D[protected]. pl reply immediately and will they stop the cutting now.
parveen

I am awadhesh next 2year I not Receivd in statements so please send my statements
Thanks
Awadhesh Kumar Paswan

I, SANJAY BAGGA TOOK A PERSONAL LOAN FROM YOUR BANK FOR AN AMOUNT OF 83, 000.00 WHOSE EMI PAYMENT STARTED FROM 05-JAN-07.
DETAILS:
TENOR:36 MONTHS
RATE OF INTEREST:14.32
EMI:2, 048.00
REPAYMENT MODE:ESCROW
START DATE:5-JAN-07

I HAVE CLEARED MY ALL MY EMIs AND MY INTEREST WHICH AMOUNTED TO:19, 778.00

BUT, I HAVE NOT BEEN ISSUED A "CLEARANCE CERTIFICATE" TILL NOW!!!

I WOULD REQUEST U TO ISSUE A " NO DUE" OR A CLEARANCE CERTIFICATE IMMEDIATELY!!

Personal Loan security cheques are illegal. It is not valid more than 6 months .If some banks earlier taken UTI Bank cheques, it indicates that they have taken security cheques more than 2 years as UTI Bank converted to Axis Bank about 2years ago .They can't take any benefit of 138 as undoubtedly cheques were issued more than 2 yers ago whereas post dated cheques valid only for 6 months .
But Security cheques of other banks cheques can't be considered in case of 138 as per landmark verdict of Aurangabad bench of Mumbai High Court .
After repaying of loan ICICI bank not refunding cheques to borrower, it shouldn't be happen . They should be questionable for this purpose and Government should taken proper steps to stop banks to take advance securioty cheque before handover loan amount.

Please read the following landmark verdict of Mumbai High Court.

http://ravirosa4u.wordpress.com/2010/02/21/debtor-cant-be-prosecuted-in-bounced-...⇄

I, Ashutosh Shrivastave, personal loan holder with account no. LPKOT[protected] wish to clear my loan. Kindly send me loan statement to my wife's email address i.e. [protected]@gmail.com

ICICI Debit card cum ATM Card/Credit card — Grievance pertaining to my ICICI Credit Card fraud and unauthorized deduction from my ICICI Bank Saving Bank Account.

Dear Sir/Madam,

I have already written complaint to you earlier regarding my credit card fraud please refer the trailing mail, after your intervention/response one of Senior Official from ICICI Bank, Credit Card Division Hyderabad 500 034 namely Mr S. Venketswara Relationship Manager (Direct No [protected] ) called me up and gave me false telephonic assurances that their team is looking after my case but nothing concrete has been done on the subject as on the date after having almost three weeks.

Yesterday on 24th day of February Mr S. Venketswara Relationship Manager ICICI Bank, Credit Card Division Hyderabad told me on his telephonic conversation that he is not responsible for my case and denying the same of his earlier telephonic assurances in which he has given me assurances that certainly he will be resolving my case within four working days and also he will be sending mail to me.

Nether he is giving me his Official Bank Email Id nor given me satisfactory answer and the concerned person's name and address from his bank to whom should I approach for my grievances.

Through this mail once again I would like to bring my issue with ICICI Credit Card department in your notice. I think you will certainly help me out in this regard.

This issue will not only help me but some of the other people suffering from irresponsible behavior from Credit Card Department and unfair trade practice adopted by the Private Banks (ICICI).

.


Kindly go through the mail, i wrote to ICICI Bank at different levels. this kind of several mails i have written counting up to 40 nos.

The Payment is deducted without my knowledge & permission.

Now keeping in mind the severity of the matter, I wanted to report the following concern with you:


• When the person who is caught red handed by the police authority with my credit card and all the merchandise which he purchased through my credit card and when the matter is also subjudice before the District Court of Gurgaon then why this deduction happened?
• Despite having all the knowledge by the ICICI Bank of the fraud, the act o[censored]nilateral deduction from my Saving Account (ICICI saving Account No[protected] amounts to Forgery by ICICI Bank.
• Without my permission and/or information how the ICICI Bank deducted my Saving Bank Account No[protected] for my credit card payment?
• This is unjust, unfair and amounts to forgery.
• When ICICI Bank doesn’t have credit card fraud detection & prevention system and a proper customer care system dedicated to Credit Card misuse, why they are issuing credit card to the people?

• Despite acting diligently and acting in bonafide, if the customer like me is still on the losing side, then what is the regulatory mechanism to curb the arbitrarily practice adopted by the Private Banks (ICICI).
•


I will be very much thankful to you if you take initiative to resolve my issue.


Regards,

Sharad Chandra
Executive Legal Compliance Management Operations
[protected]@chessconsulting.com
Office: Chess Management Services Pvt. Ltd
Building No. 9A, Ground Floor
DLF Cyber City,
DLF Phase III,
Gurgaon - 122002
Haryana
Website: www.chessconsulting.com
Contact no. +91- [protected]

“Please see the trailing mail for your reference”



Grievance pertaining to my ICICI Credit Card fraud and unauthorized deduction from my ICICI Bank Saving Bank Account
Dear Sir/Madam,

Through this mail I would like to bring to your kind notice the fraud which has happened to my ICICI Credit Card on 30th June 08 by my room partner (Kanwarjeet Singh Sethi) and after I have lodged a police complaint in this regard, he has been caught red handed by the Police Authority with my credit card and all the merchandise (Total Transaction Rs. 49047/-) which he has purchased through my credit card. Further I would also like to bring to your notice that the matter is SubJudice before the District Court of Gurgaon.


In order to safe guard my interest, I have brought this fraud to the notice my banker (ICICI) through several Telephonic calls and mails and as per their instructions, I have also lodged a written complaint along with a copy of FIR ( FIR Number 176 dated 2nd July 2008) and other relevant information with the ICICI and accordingly the Bank has given me a temporary credit for the amount.


But on Sunday (25th Jan'09), I was shocked to see that the ICICI Bank has debited my ICICI Bank Saving Account for Rs. 55490.79/- on 20/01/2009, being the amount towards the Principal transaction and the Interest on the principal and that too without any authorization and prior intimation.


In this regards the Bank Branch has advised me to contact their Collection Division at Rohini and accordingly I have discussed my concern with Mr. Sushil Rana, Branch Manager, Credit Card Department, SD Community center, Sector-8, Rohini, Delhi. (His Personal Contact No. +91-[protected]) on 29th January but nothing concrete has been done on the subject as on the date.


Now keeping in mind the severity of the matter, I wanted to report the following concern with you:


• Despite having all the knowledge by the ICICI Bank of the fraud, the act o[censored]nilateral deduction from my Saving Account (ICICI saving Account No[protected] amounts to Forgery by ICICI Bank.

• Despite acting diligently and acting in bonafide, if the customer like me is still on the losing side, then what is the regulatory mechanism to curb the arbitrarily practice adopted by the Private Banks (ICICI).


After undergoing so many problems and suffering due to the Irresponsible behavior by the ICICI Bank, I have been subjected to the Mental Trauma.


Therefore, I would request your personal intervention in this matter to resolve this matter at the earliest. Also I wanted to brief you in this regard in person, if possible.


Following are the certain important details in this case:


A. The details of the transactions are as follows:

1) Rs.10199/- At Big Bazaar
2) Rs.2280/- at Woodland
3) Rs.5397/- at RPG Celcom Pvt.Ltd.
4) Rs.20950/- at Hot Spot
5) Rs.3900/- at Sahara Mall
6) Rs.5000/- at Reebok
7) Rs.1321/- at Reebok

Total Transaction amount: 49047


B. The details of my ICICI Credit Card are as follows:
1. Complete 16-digit credit card number No: [protected]
2. ICICI Request Number (Complaint Number): SR 71577845
3. Complete Name (Name of Card holder): SHARAD CHANDRA
4. Fraud Transaction date: 30-06-08


C. FIR Number 176 dated 2nd July 2008



Regards

Sharad Chandra
Office: Chess Management Services Pvt. Ltd
Building No. 9A, Ground Floor
DLF Cyber City,
DLF Phase III,
Gurgaon - 122002
Haryana

Residence: Q 5/16 DLF Phase-II
Gurgaon, Haryana
Contact no. +91- [protected]
Email ID: [protected]@yahoo.com
Adv.[protected]@gmail.com


Place: Gurgaon
Date: 11/02/09

Please see trailing mail and communication happened between me and ICICI Senior Official People. Now there are not picking my phone calles. Being a Lawyer I am suffering that much harassment from ICICI Bank than just imagin the sitiuation and see they can do any thing to any body else.

Dear Mr. Rana,





I have seen the forwarded mail that has come to me. Although its not clear to me, what action you are going to take to resolve my problem. Yesterday i tried to contact you and Mr.Saurabh Ganguli but he has not picked up my call and you also seems to be busy After reading the trailing mail, I understand that the Senior Official’s of ICICI Bank Credit Card Division are not willing to help in my case, as even after explaining my problem in detail. Now you people don’t have the courtesy to attend my call and explain me the current status of my complaint. If this is the kind of solution that you would provide to your Customer, then I think that I should highlight this thing on the larger scale. For this purpose only I have contacted few Print Media and Television Media people to help in getting my concern heard at the Management Level of ICICI Bank.



Further more, for your information I am qualified Advocate and I am persuaded to take this matter to the next level and now I am moving to the consumer court for the early redressal of my concern and i have to make you also a party to it. Also I have spoken to Shri H Kulshreshtha
Banking Ombudsman Reserve Bank of India Building 2nd Floor, 6, Sansad Marg New Delhi – 110001 for the Delhi / NCR Region and they have also assured me quick relief in my case.



I would also like to bring to your notice that I am working with Chess Management Services Private Limited, owned by Mr. Kartik P. Chidambaram, son of Hon'ble Home Minister Mr. P Chidambaram. I have discussed the matter with my management and they have assured me that they will take up this matter with nothing satisfactory done at your level.



Looking forward to an early SOULTION to my problem.



Regards,



Sharad Chandra



Executive – Legal Compliance Management Operations

[protected]@chessconsulting.com



Office: Chess Management Services Pvt. Ltd

Building No. 9A, Ground Floor

DLF Cyber City,

DLF Phase III,

Gurgaon - 122002

Haryana

Website: www.chessconsulting.com



Contact no. +91- [protected]

Email ID: [protected]@yahoo.com

adv.[protected]@gmail.com



Saurabh Ganguli <saurabh.[protected]@icicibank.com> wrote:

Date: Sat, 07 Feb 2009 18:25:54 +0530
From: Saurabh Ganguli <saurabh.[protected]@icicibank.com>
Subject: Re: 'ICICICARE=[protected]' Fwd: RE: level2complaint/ Credit Card
To: AVINASH DUBEY /DSMGCARDS/IBANK/DLI <avinash.[protected]@icicibank.com>
CC: Sushil Rana <sushil.[protected]@icicibank.com>,
sharad chandra <[protected]@yahoo.com>,
sharad chandra <adv.[protected]@gmail.com>,
vivek ran <[protected]@yahoo.co.in>,
anupam chandra <[protected]@gmail.com>

Dear Avinash,

Mr Sharad Chandra is repeatedly complaining to Mr Rana about his issues but we are helpless as the card is in J3 block. Please offer advise to the customer.
Thanking you,


Regards,
Saurabh.



Sushil Rana wrote:

Saurabh...Pls take it forward and resolve the issue on priority...Thanks,

----- Original Message -----

From: sharad chandra

To: sushil.[protected]@icicibank.com

Cc: sharad chandra ; sharad chandra ; vivek ran ; anupam chandra

Sent: Saturday, February 07, 2009 1:17 PM

Subject: Fwd: RE:'ICICICARE=[protected]' Fwd: RE: level2complaint/ Credit Card



Date: 7th February 2009



To,

Mr. Sushil Rana

Branch Manager,

Credit Card Division

ICICI BANK LTD.

Sector 8, Rohini, Delhi

Direct No. +91-[protected]



Subject: - Grievance pertaining to my ICICI Credit Card fraud and irresponsible behavior of the ICICI Bank



Dear Sir,



As per telephonic conversation happened with you regarding the dispute of my ICICI Credit Card and as desired by you I've already sent you mail regarding FIR & Rejected Bail Plea for the person who has stolen my credit Card for your verification and by seeing the trailing mail you can understand that we have already talked about the issue and you promised me to get back to me in 7 days of time but I did not get any reply from your side and nothing concrete has been done on the subject as on the date.



Again this is my last mail to you through this mail I would like to bring to your kind notice the fraud which has happened to my ICICI Credit Card on 30th June 08 by my room partner ( Mr Kanwarjeet Singh Sethi) and after I have lodged a police complaint in this regard, he has been caught red handed by the Police Authority with my credit card and all the merchandise (Total Transaction Rs. 49047/-) which he has purchased through my credit card. Further I would also like to bring to your notice that the matter is SubJudice before the District Court of Gurgaon.





In order to safe guard my interest, I have brought this fraud to the notice my banker (ICICI) and their customer care through several Telephonic calls and mails and as per their instructions, I have also lodged a written complaint ( ICICI Complaint No. SR[protected] along with a copy of FIR and other relevant information with the ICICI and accordingly the Bank has given me a temporary credit for the amount.





But on Sunday (25th Jan'09), I was shocked to see that the ICICI Bank has debited my ICICI Bank Saving Account for Rs. 55490.79/- on 20/01/2009, being the amount towards the Principal transaction and the Interest on the principal and that too without any authorization and prior intimation.





In this regards the Bank Branch has advised me to contact you at your Collection Division Credit Card Department, SD Community center, Sector-8, Rohini, Delhi and accordingly I have discussed my concern with you on 28th January’ 09 but nothing concrete has been done on the subject as on the date.





Now keeping in mind the severity of the matter, I wanted to report the following concern with you:





Despite having all the knowledge by the ICICI Bank of the fraud, the act o[censored]nilateral deduction from my Saving Account (ICICI saving Account No[protected] amounts to Forgery and when the matter is also subjudice before the District Court of Gurgaon then why this deduction happened?.


Despite acting diligently and acting in bonafide, if the customer like me is still on the losing side, then what is the regulatory mechanism to curb the arbitrarily practice.






After undergoing so many problems and suffering due to the Irresponsible behavior by the ICICI Bank, I have been subjected to the Mental Trauma.





Therefore, I would request your personal intervention in this matter to resolve this matter and revert my amount debited from my saving account(Saving Bank Account No[protected] at the earliest with your reply of this mail otherwise I will have to carry on with legal proceedings.





For your reference following are the certain important details in this case:





A. The details of the transactions are as follows:



1) Rs.10199/- At Big Bazaar

2) Rs.2280/- at Woodland

3) Rs.5397/- at RPG Celcom Pvt.Ltd.

4) Rs.20950/- at Hot Spot

5) Rs.3900/- at Sahara Mall

6) Rs.5000/- at Reebok

7) Rs.1321/- at Reebok



Total Transaction amount: 49047





B. The details of my ICICI Credit Card are as follows:

Complete 16-digit credit card number No: [protected]
ICICI Request Number (Complaint Number): SR 71577845
Complete Name (Name of Card holder): SHARAD CHANDRA
4. Fraud Transaction date: 30-06-08




C. FIR Number and Date FIR No. 176 04th July’08





Regards



Sharad Chandra (Advocate)

Executive – Legal Compliance Management Operations

Office: Chess Management Services Pvt. Ltd

Building No. 9A, Ground Floor

DLF Cyber City,

DLF Phase III,

Gurgaon - 122002

Haryana

Website: www.chessconsulting.com



Contact no. +91- [protected]

Email ID: [protected]@yahoo.com

adv.[protected]@gmail.com





Place: Gurgaon

Date:07/02/09



The details of my credit card are as follows:

Complete 16-digit credit card number No: [protected]
ICICI Request Number (Complaint Number): SR 71577845
Complete Name (Name of Card holder): SHARAD CHANDRA
(Cell no.+ 91 - [protected])
8. Fraud Transaction date: 30-06-08
Total Transaction amount: 49047









Note: forwarded message attached.

"Print this mail only if absolutely necessary. Save Paper. Save Trees."

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group.Before opening any attachments please check them for viruses and defects."

"Print this mail only if absolutely necessary. Save Paper. Save Trees."

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachm

The Manager,[protected]
ICICI Bank Ltd.
5th floor, Mohd lllyas Khan Estate,
Banjara Hills, Hydrabad 500034, India

Sir,

Sub- Non releted ICIVILUMBARD GIC CHARGES Rs.14713/=

Though I have not taken any type of policy from your bank you have charge me Rs. 14713/= without my knowledge and forcing me to pay the above amount.

I have informed to your customer support team at Malad on 26th August 2008.(Reference no. is SR[protected] and they have sent me a letter for canceling above amount of Rs. 14713/= on 02-Sep-2008.(the letter reference is 090208/307619C )

Also they have send SMS on my mobile no. [protected] that they are going to cancel the above amount

Still your Recovery department at Andheri Mumbai ( Phone no.[protected] is forcing me to pay above amount ON LOMBARD INSURANCE POLICY which is an illegal act and I may go to legal action against your Bank for such type of illegal act .

I hope you will take immediate action against your Recovery Department to solve the above matter.

Regards

Yours faithfully,

Ramesh Bordikar.
ICICI credit card no. is [protected].

On 6th of Aug. I found all my money have been transferred to an unknown account .I don't know the person at all.
Have lodged a complain in ICICI bank & waiting for the action to be taken so far.

regards,
Srinibas Sahoo
[protected]

There is an exhaustive Credit Card Fraud information on the following website. It is very informative.
You may want to read the same, there are 4 articles pertaing to Credit Card Fraud.

http://simplybank.blogspot.com/2009/07/grappling-with-credit-card-fraud.html

Regards.
Pranav

There is an exhaustive Credit Card Fraud information on the following website. It is very informative.
You may want to read the same, there are 4 articles pertaing to Credit Card Fraud.

http://simplybank.blogspot.com/2009/07/grappling-with-credit-card-fraud.html

Regards.
Pranav

Dear sir
I am lost my atm card of my current account. so i want to stop any tran. by my card of account. My account no. is[protected] at vidhyadhar nagar, jaipur branch.
please block my card as soon as posible for stoping any missuse.

Thanks & Regards.

Satya Narayan Sharma
(I.S.Associates)
33, shiv nagar, opp. jyoti perol pamp, road no. VKIA JAIPUR-13
Moile [protected]

VISA CARD OF ICICI BANK — Prevention of transection

Sir,

My VISA CARD NO is [protected]. IT IS PREVENTED AND BLOCKED of transection by

you because o[censored]sing wrong password.Now I cannot use it . Eventhough I approch customer care

there is no response.Please make it usable at your earliest convenience

To,

ICICI BANK

MUMBAI



Subject-Regading my credit card dispute sattlement.





Respected sir,

I want to informe you that about my credit card, my credit card number is 4477********4005, my address is 4d/172 awas vikas hanspuram colony naubasta, kanpur, my bate of birth is 26 may 1985, Employee of your bank who deal with credit card (who provide the credit card as per coustmer need they always begged for coustmer for card plz...take this my target will be complete in this month).i didnot want to take this because i heard alot for your company, that i found.some detail against of my credit card which is given below only two transation done by me rest is not authorised by me.plz cheak this problem.given below.



date ref.number transaction detail transactionamount



16/10/2008, 74580458291059137623366 dxhelp.net rs.2029.53 not by me

17/10/2008, 74580458293059176991516 sensible-hlp.com rs.1758.92 not by me

22/10/2008, 74056638298000000086641 smile store rs.4200.00(done by me)

15/11/2008, [protected] relatives.com rs. 1, 758.87not by me

03/01/2009 mobile store rs.8645.00(done by me)

I have discuss this matter with customer care local office but no one had respond me, i am ready to pay my authorised payment which is done by me and i have fax to your cach back department ment with many request id, For a time being money rewart in my a/c but after few days it again withdrawn by bank. i have full detail wih i got from your bank and custome care department .cau you provide me contect number or responsible person who can do settlement my card payment at local level i can talk that officer.

plz i am very tired of your poor feedback and service, i want settlement on my credit card .plz do it as soon as possible.



thanks and regards

anubhav pandey

mo-[protected]

Dispute On Credit Card
Dear Sir

The Matter is attached with the letter and I have sent this mail to the ICICI Bank's Customer Care Deptt.But no right actions are taken till now.Kindly read the e-mail which I have sent to the bank.I hope you will take right actions in this regard.
kindly send the name and contect number to whom i can talk with him and do settlement of my credit card dispute or tell me how much time it eill take to settle, i hope yoy will give me positive responce

your faithfully customer
anubhav pandey
[protected]

Have been a 16 year customer of ICICI and am ready to dump these incompetent folks. I have all sorts of accounts with them but the worst of the lot are ICICI Direct folks. They lost my account opening papers in a transfer (after the account has been open for the last 8 years) and sent me a letter to refurnish details again.

a. Why in the world would someone move papers after 8 years?
b. No copies are maintained?
c. How dumb of someone to inform that we have lost your identity and its our fault and we have no remorse on it. Wish it was a western nation and these folks would have danced the jingle then
d. Someone called Ashish called from ICICI direct called and spoke about me cooperating to submit the docs which they had lost. Talk about humility and an apology. I told him to go hang himself off the nearest tree.

Then someone unwittingly decides to reset the charges on my account for ICICI Direct to double of what was agreed upon in writing. My relationship manager is so lost that it takes him 7 months to figure out what the issue is. Lo and behold the trades made in the interim result in a Rs 35, 000/- excess transaction charges. So instead of apologizing for the reset, they refuse to acknowledge and refund the charges.

The most unprofessional and unfair business conduct I have encountered so far...