ICICI Bank Complaints & Reviews

ON 12.11.2007, I got mail from ICICI bank to update my account using an external link. Accordingly I tried to update my account. It was a phising mail. I was not aware of this type of fraud mails. Subsequently Rs 5 lakh was withdrawn from my account (Rs 1 lakh at a time on the same day). The bank told me that they will investigate and let me know.



Subsequently, the bank informed me that the persons who have done the work have been caught by the police and you can file an FIR and sent us the details for further action. Accordingly, I filed an FIR and sent to ICICI bank. After that there was no progress on the case.



After that, ICICI bank stopped responding to my letter and mails. Recently on 21.05.2008, the bank sent me a mail saying that bank is not responsible for anything. It was your mistake to give your User Name and Password. The bank will not be able to refund you the money and bank is not responsible for this.

I am holding ICICI SB account bearing No[protected] at Commiserate Road Bangalore 560001 Branch. While verifying the mini details of my above bank account in internet it is observed that a sum of Rs. 1000/- has been debited to my SB account referred to above on 2.06.2008.

The information provided in the bank transaction details following is idnciated

2/06/2008 BIL[protected]/Reliance NSP Rs. 1000.00 DR.

I have not made any transaction with reliance on 2.06.2008. therefore, please provide me the relevent details for this transaction for which Rs. 1000/- is debited to my ICICI SB account No[protected] on 2.06.2008.

Immediate response in this regard will be highly appreciated.

Yours truly,
Chinmaya Koteeshwar Hegde my mobile No: [protected]

On 14/06/08, I tried to pay my electicity bill of Rs.1790 to BSES New Delhi using my ICICI credit card. At the end of entire process, I got the response " Sorry, Your transaction failed". I immediately attempted again to make payment; got the same reply. To-day when I checked up the statement, it was shocking to find that the amount of Rs. 1790 has been debited twice from my credit card account. It was confirmed by speaking to ICICI Customer Care officer. Please rectify your mistakes before my faith is shaken in ICICI credit card system.Pl respond urgently.
Ashok Bhatia, New Delhi phone:[protected]

i was holding a credit card issued by icici bank no [protected].on Feb, 2006 i book a air ticket from spicejeet internet site Dated 10 Oct 2006 and made a payment amount 2774.00thru this icici card .But when i saw the monthly statment the i saw duble transaction reflect in my account.same amount 11 oct 2006 which i never Use . i contact custome care and made a complaint for this he give me complaint Number SR12501188 and send all related doccument by fax no[protected] which customer care exective given me .from that day to till date no solution of this dispute .i am holding icici account also when i have not paid the above said amount bank block my aumont 13834.76 in my account and debet from my account on June 14, 2008
wich is due on that day
today i have recived SMS from ICICI bank LTD.
for that ticket i have to pay only Rs 22774 but against this they debet 13834.76 from my account in actual i am paying this amount against the amount which i never used.
any one call me on [protected]

I Use ICICI bank Credir Card from Feb 2006 .. I make a trnascation in 10 Oct 2006 Amount 2774.00 Fav of Spice Jet lTD. ICICI Credit Card Department Charge me Same Amount Two times. I made a complaint Customer Care department SR12501188 also fax the complaint letter to ICICI bank Number[protected] Which provide by customer care guy. I also talk so many time in customer care officer MR. Mohamed but case not solved. I clear my all amount which i use . as per customer care officer i dont paid duble entry amount .2774.00 . after that ICICI bank Every month charge me Interest and late free.. Right now ICICI bank blocked my saveing account and charge Negative amount in my account. and today i recived sms from my other icici bank account .ICICI bank Debited INR 13834.76 on 14 june 2008 .
My ICICI Bank saving account has been blocked by ICICI bank credit card collection Department without any notification.
Now where to go and what to do i am completly clueless.
Please help as there is some where around 17000/- in my account

Dear Sir,

I have appled in my 3 in 1 demant account in the month of March 2008 through Mr. Viviekanad Tiwari - Realationship MAnager. His Mobile Number is [protected]. Since that three month has been lapsed neither he is picking my phone nor giving any reply. Last month I have personally visit to his Gurgaon office, then he gave me mobile of Abhishek i.e [protected] who is also the Relationship Manager in Sector 14 Gurgaon demant account. When I visit his office he promise me to open my account at the end of May month. I am sorry to say that his promise also fail. Now Today I met with Mr. Dahaiya who told me that he is Area mamager of ICICI. and will revert my status within half an hour. Again I am sorry to say that in ICICI moth of the official are either non- professional ortotally lyier.

Now I am sending my complaint to U with hope that my status will be revert back quickly
also I want the email address of ICICI senior office or director

Hope U will reply to my mail

My Mobile no is [protected]

Dear Sir / Madam,

Even after many follow up with ICICI bank f(Credit Card) from Nov 2006 till this time issue was not solved. FYI I am attaching hereunder latest email communication with ICICI, even though no response. Made many calls, many visit to Bhandarkar Branch, pune, met many peoples in Bhandarkar Branch, no one is taking responsibility / corrective action from ICICI to close this.

Issue: ICICI claiming that they have made payment of Rs. 6979.00 towards my LIC payment of June 2006 premium. Actualy ICICI had not paid. LIC had given in policy statement which clearly states non receipt of 6979.00 As I had already made LIC premium june 2006 payment on what basis ICICI has made paymets? Also ICICI Credit card withdrawn more than Rs 15, 000.00 from ICICI saving account. On fault of ICICI I have already made more payment than actual transaction. My card was blocked almost in june 2007 eventhough ICICI keep charging & keep sending sataement with late payment charges. Instead of Reversing Rs 6079.00 ICICI has scratced more than actual money from my saving accounts. No one is solving issue from ICICI & keep sending statements. No response to Emails., Every time new person is replying every time I am repeating past histoery but no one is solving the issue.
I do not want pay further for ICICI Frauds/ Irresponsible job / faults from ICICI.

Also ICICI credit card giving mental tourcher thru phone calls, by sending monthly statement by adding late payment fees/interest chargs & so on.
Is there any law which can help me to close this ??? Any one can elp me to close this ??? Now it's enogh for enogh.

At lest now I am expecting helping hand from your team...

Thanks in advance for your immediate support & kind cooperation.

V G Shintri.
Pune.

[protected][protected][protected][protected][protected][protected][protected]---

From: vidyasagar shintri <[protected]@yahoo.com>
Subject: RE:'ICICICARE=[protected]' RE: Fwd: Status of your SR[protected] Msg to CEO of ICICI
To: "ICICI Customer Care" <customer.[protected]@icicibank.com>
Cc: [protected]@sakal.com, [protected]@times.com, "VGL" <[protected]@yahoo.co.in>
Date: Tuesday, June 10, 2008, 1:52 PM

Dear Sir,
Subject to your mail I received call from ICICI Mumbai on 5th June 2008 to extend the time period from 5th to 9th June 2008. Today is 10th June, 2008. Till this time no response from ICICI. No one is resolving the issue from Nov 2006. As fault is with ICICI process, people & so on, ICICI customer is suffering because of ICICI faults. Also more than this ICICI is asking there customer to pay for ICICI faults. I don't think that ICICI can have elegible people who realy support & willing to solve ICICI problems because of which customers are suffereing. I hope I will recieve call before the end of the day. Thanks.

Shintri
[protected]

ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Shintri,
We have looked into your concerns and found that we will need a few more days to get back to you. Please accept our apologies for the delay. Our senior officers will be attending to it and will update you on the resolution by June 05, 2008.

Ibusam
Customer Service Manager

-----Original Message-----
From: vidyasagar shintri ([protected]@yahoo.com)
Date: Saturday, May 31, 2008 12:00 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: VGL ([protected]@yahoo.co.in); [protected]@sakal.com ([protected]@sakal.com); [protected]@indianexpress.com ([protected]@indianexpress.com); [protected]@times.com ([protected]@times.com)
Subject: RE: RE: Fwd: Status of your SR[protected] Msg to CEO of ICICI

Dear Sir/Madam,
I got tortured from ICICI & keep torturing since Nov 2006. As you told things are handed over to collection department, why bank is charging Interests. Please arrange to depute your person with prior appointment, to close the issue.I met many peoples including Mr. Upali, no one is taking responsibility to close the issue from Nov 2006. So all faults belongs to ICICI but I am suffering. As I confirmed ICICI Scratued me lot & borrowed the money for ICICI Faults. Also ICICI withdrawing mony from my saving accounts for ICICI faults. It's enough for enough. Please close account immediately as all problems belongs to ICICI. I lost lot of money for visiting ICICI, Paid more than actual transactions & so on. I will not pay any single rupee for late payments fees / Interest charges / Service taxes. FYI, I am attaching all proofs of communications, LIC statements to close the issue immediately. Also requesting to return all my money what you have withdrawn from My saving Accounts without my information from ICICI Saving Account.How my saving account bankers are allowed to take the money by ICICI Credit card without my information? No more pains please.
Thanks.
V G Shintri

ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Shintri,
We regret the inconvenience caused with you. According to the service request SR53506996 we request you to contact Mr T UPPALI R on[protected]., Please contact T UPPALI R on[protected]. for settlement of dues on credit card xxxx5012. We inform that your credit card is permanently deactivated due to non receipt of payments. Once your credit card account has been permanently deactivated, it will be handed over to the collections department. From thereon, we in the service section of the Bank do not have authority to intervene in the decisions being made on your credit card account Your outstanding balance as on May 29, 2008 is Rs.9501.12. Looking forward to your co-operation in helping us serve you better.

Nusrath
Customer Service Officer

-----Original Message-----
From: vidyasagar shintri ([protected]@yahoo.com)
Date: Thursday, May 29, 2008 01:50 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: VGL ([protected]@yahoo.co.in)
Subject: RE: RE: Fwd: Status of your SR[protected] Msg to CEO of ICICI

Dear Sir / Madam,

For this case I am following with ICICI, I met all peoples, I submitted All proofs from LIC.eventhough ICICI has not resolved the case. I have already paid & also ICICI withdrawn money from my saving account more than what supposed to pay for right transaction. Why I should pay late payment fees on behalf of ICICI's faults. Even I don't want return what I had already paid extra to ICICI on behalf of your Faults. Also I am not asking to return the mony what you have not paid thru utility service to LIC but you have recovered from me. So please revers all late payment or put in bad debt account & close the matter with immediate effect. Thanks for your kind understanding the situation,

Shintri.

ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Shintri,

For quicker resolution of your query, please write to us through the "Email us" option at " www.icicibank.com "
We would like to inform you that we are unable to reverse late payment charges and also the interest charges on your card. We request you to pay the outstanding balance of Rs 9, 501.12. We would like to inform you that your card as been permanently deactivated. Sincerely,
Mohan Babu
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: vidyasagar shintri ([protected]@yahoo.com)
Date: Tuesday, May 27, 2008 10:19 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Cc: [protected]@yahoo.co.in ([protected]@yahoo.co.in)
Subject: RE: Fwd: Status of your SR[protected] Msg to CEO of ICICI

Dear All,

I met mr. avdesh mishra, Mr. upalli but no improvement.I will not be paying any single ruppes to ICICI. As I already paid more than actual.No single levise is acceptable as faults from ICICI & from the day one of complaints no one has taken proper action from ICICI. If ICICI had not paid & claimed in my statement against LIC Utility payment, why I should pay to ICICI? ICICI has even no courtecy to call their customer to confirm whether issues are closed or not. Pls close my account by passing all Credits to my accounts for Late payment fees, Interest charges, Service taxes . . . . from Nov 2006 onwards. I will be not going to pay any single rupee to icici.

Thanks.

V G Shintri

ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Shintri,
For quicker resolution of your query, please write to us through the "Email us" option at www.icicibank.com. On the basis of the revert for the Service Reference SR53506996, we request you to contact Mr T UPPALI R on[protected] for the settlement of dues in the credit card account. Alternatively, you may contact our regional office given personally: ICICI BANK LTD
870/1, SUMA HOUSE
OPP. HOTEL RAVIRAJ
BHANDARKAR RAOD
PUNE 411005. Total amount outstanding as on April 26, 2008 is Rs.8, 812.14. Sincerely,

Rajyasree Kalluri
Customer Service Manager ICICI Bank Limited

-----Original Message-----
From: vidyasagar shintri ([protected]@yahoo.com)
Date: Friday, April 25, 2008 05:10 PM
To: ICICI Customer Care (customer.[protected]@icicibank.com)
Subject: Fwd: Status of your SR[protected] Msg to CEO of ICICI

Dear All,

No body is comming forward to resolve my Issue. Inspite of solving my issue, you are keep sending Bill statement every month with Interest Charges. Now Tommorow I am making my last Visit to Bhandarkar Branch, Pune subject to Problem & will meet to Mr. Pravin or concern People. Please see that By tommorow itself my case has to close. Else from there itself I will go to Police Station to register FIR. This is for your information & NA. Thanks. V G Shintri+91 - [protected]
Note: forwarded message attached.
[protected][protected][protected][protected]


Like this many communication done with ICICI, but no response.

CON: NO. TRANSACTION DATE
1. ED[protected]IN 08/02/2008
2. ED[protected]IN 08/02/2008
3. ED[protected]IN 09/02/2008
4. ED[protected]IN 12/02/2008
5. ED[protected]IN 26/02/2008
6. ED[protected]IN 27/02/2008
7. ED[protected]IN 27/02/2008
8. ED[protected]IN 03/03/2008
9. ED[protected]IN 14/03/2008
10. ED[protected]IN 15/03/2008
11. ED[protected]IN 15/03/2008
12. ED[protected]IN 17/03/2008
13. ED[protected]IN 17/03/2008
14. ED[protected]IN 19/03/2008
15. ED[protected]IN 15/04/2008
TRANSACTION AT : ICICI BANK LTD.
CENTRAL MAILING ROOM,
2692, 2ND FLOOR, DESHBANDHU GUPTA ROAD,
KAROL BAGH, NEW DELHI - 110005.

Addressee at : ms.Sakhwinder kaur
H.No. 30 baba deep singh nagar
Nr.Satguru filling station tarn -taran road, - (p.O.: kot mit singh) amritsar-143001

I am a customer of icici bank ltd.I request to the bank for statement even 15 times with the charges of statement rs:112/-per statement. The bank is sent me statement via speed post. No any such statement is delivered to my address by speed post.We are also lodging a complaint on indiapost.Gov.In. But no any response is give by them. We are in very tension due to none delivery of articles. Now this is a last time otherwise we go to the court with receipts which is your postal department provide to the bank and file a case against speed post. Bank is promised to us that they will give all receipts of me when i say them.They will send me a receipts via courier when i say them.
Now note all
Consignment no.Below which is give by your postal department and
Inform me a delivery status of all consignments

My ICICI Bank saving account has been blocked by ICICI bank credit card collection Department without any notification. My Dad is admitted in an hospital in New Delhi and i asked one of my friend to deposit some amount to settle hospital bills and when i went to withdraw the money to my surprise i came to know that the account has been blocked. All this happened on 28th Of May -08.
since then i am following up with bank branch and phone bank officer but got no valuable help from anyone.
I have writtem mail to cutomer.[protected]@icicibank.com still of no use. Finally got a phone no of collection department[protected], which remain busy from 10AM to 7PM after that no one remain in the office to pick it up.
I have deposited sum of 8600 on 24th May for credit card which was the mim amont due for that month, but the account was blocked before that and i was not aware of it.

Now where to go and what to do i am completly clueless.
Please help as there is some where around 23000/- in my account and i need that to settle hospital bills.

Please help.

Purushottam K Tiwary
Mob[protected]

To the corresponing,

I keep getting calls on my mobile and messages on ATM display
that I've a pre-approved personal loan and no income proof is
required. I've called your bank executives and placed a request
for a personal loan when i need it. Now my monthly net salary
would be around 55, 000+. And i'm paying total EMIs per month
of 25, 000. I've just applied for 1.5 lakhs. My application is
rejected itseems saying that my past repayment track is not good.
I've availed a personal loan from ICICI bank in the past and
completed its payments without any check bounces. Like wise I
also have loans from HSBC and HDFC and has been paying EMIs
regulargly on time. I remembered once because of some delay that
too because of holidays the check deposited in one of my accounts
where there was an EMI ECS debit got delayed in clearing for one
day itself. I've been staying at the present and premanent address
for the past 12 years. And you people give loans and credit cards
to guys who cheat you and elope to the US or other countries.
I've applied for a personal when i badly need it giving you all
the proofs. And the amount I requested you as a personal loan
is not even 2 times of my monthly gross salary. Do you feel/think
that i'll run away with this tiny amount leaving my family
properties, job, career etc., Do u know how much time i wasted in
preparing the documents to apply this personal loan.
Loan application reference number :[protected]Hyderabad)

SHAME ON YOUR ORGANIZATION.

Regards
Upendranath
[protected]

I have taken loan on my credit card.
While taking the loan i have been told that I will be charged 15%
reducing interest rate(inclusive of everything. no other service taxes)
for tenure of 3 yrs for 2, 83, 000 amount.
The call was also recorded.

But now when i saw my amortization schedule, it says
interest of 9.63% fixed for 4 yrs which comes to 17% reducing.

When I checked my 10th April 2008 Credit Card Bill I was shocked to see balance reward points being shown as redeemed and nil. When enquired with customer care was told that there is something called imint where those points were transferred. Firstly bank is unilateral in taking some steps and that too without keeping customers informed about the changes. Later on I really started calling both IMINT & ICICI customercare to get solution for this problem created by bank for us. After several attempts I was given imint card number and was told that was delivered. When gone into details imint claimed a receiving person's name not in my family and neither a distant relative at all. At last what I could get was just a Service Request No. on 5th May'08. As on date 3 times I called imint. So far no card is received by me to utilise those reward points earned by me.
This is an example of how a No.1 institution can get complacent and overconfident to neglect their customers. Leave alone giving service bank has disturbed my routine work, made me spend money on phone calls, time, energy for no avail.
IS THIS A DECLINE FOR ICICI BANK AFTER HAVING ATTAINED NO. 1 POSITION ?

Dear sir,
Further to my complaint request i am furnishing below some mails which is self explanatory and shows intention and seriousness of bank to resolve my case.

regards
dbjain


Dear Mr. Jain,
We have looked into your concerns and found that we will need a few more days to get back to you. Please accept our apologies for the delay.
Our senior officers will be attending to it and will update you on the resolution by June 05, 2008.
Sincerely,
Girish G
Customer Service officer
ICICI Bank Limited

-----Original Message-----
From: db jain ([protected]@yahoo.com)
Date: Saturday, May 31, 2008 02:32 AM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: RE: level2complaint/ Savings Account

Dear sir
I am forwarding herewith my case for ur kind attentiona and early action.
dbjain
ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Jain,
We deeply regret the delay in resolving your query. Considering the time taken and the multiple interactions made for this request/complaint, we have placed your concern at top priority with the Reference number SR67387426.
Our senior officers will be attending to it and will update you on the resolution by May 30, 2008.
Sincerely,
Vajeed Ali M.A.
Customer Service Manager
ICICI Bank Limited

Dear Mr Vajeed Ali M.A.
When I visted Kalyan branch ur desk offier told me that pay order is lying with Aundh Branch Pune and they will send mail to deposit the same in my salary a/c[protected]
I don't know on which address D D was sent by courier or by Regd.A D . As more than 1 month passed if it is not delivered it will return back to ur office. Please make stop payment of DD and credit the amount to my salary a/c[protected].
I hope u will do the needful at the earliest. I have got new land line no, in my residence i.e.[protected] and our address is D-603 Prafulla Paradise, Near Water Filteration Plant, Kahadakpada, Kalyan - 421301
regards
dbjain
ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Jain,

According to the revert from the department concerned the specified cheque's amount has been dispatched in the form of Demand Draft on April 24, 2008 to your communication address updated in our records. We request you to check at your address and confirm us. We tried calling you on your contact number on [protected]. However the call was not getting connected due to network problem.
Sincerely,
vajeed Ali M.A.
Customer Service Manager
ICICI Bank Limited
Dear Mr. Jain,

According to the revert from the department concerned the specified cheque's amount has been dispatched in the form of Demand Draft on April 24, 2008 to your communication address updated in our records. We request you to check at your address and confirm us. We tried calling you on your contact number on [protected]. However the call was not getting connected due to network problem.

Sincerely,

Vajeed Ali M.A.
Customer Service Manager
ICICI Bank Limited
-----Original Message-----

Dear Mr Sekharam
This ref. to ur SR[protected] Your query will be resolved by May 25, 2008.
According to ur mail i have visited ur kalyan branch at 9.06am vide SR CQ055 and met Mr Pankaj he find our in his computer and told me that "pay order is lying in Aundh-Pune Branch and i will inform them after 11 hrs to deposit in SB a/c[protected] and confirm u on ur cell.
At 12 hrs i recd a call from some body else and informed me that Mr Pankaj is busy with meeting and i have sent a mail to Aund Pune branch and it will take some times to search out pay order as it is one month old.
I feel instead of solving my problem ur kalyan branch desk officers are just passing the time.
If they take my request letter on 25.4.08 and find out the status of cheque no 047858 of Axis bank seriously it could be resolved on that day it self as it was relished on 23.4.08 but i was first told to wait up to 21 days than 1 month than 1 week and show is going on.
I finally request u to credit the same amount Rs 5384/- in SB a/c[protected] immediately to avoid dispute Otherwise i am forced to report this matter higher authorities and RBI.

dbjain

ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
Dear Mr. Jain,

We have made a note of your request. Your Service Request number is SR67136248. Your query will be resolved by May 25, 2008.

Sincerely,

Sekharam
Customer Service Manager
ICICI Bank Limited
-----Original Message-----
From: db jain ([protected]@yahoo.com)
Date: Thursday, May 22, 2008 05:49 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: level2complaint/ Savings Account

Dear Mr Mahesh Boroale
Today I have received a call from ur office[protected] and confirmed details of my 047858 drawn on Axis Bank, Banglore isssued by Microchip Tech.deposited in kalyan branch on 19.4.08 in closed student account no[protected], latter on confirmed that above mentioned cheque is laying in suspense account and it will be credited to existing SB a/c No.[protected] of Goregoan branch after written request.
I told ur officer that I have already submitted the same dully signed by son Mr Parag Jain on 21.5.08 at 8.53am at ur Kalyan branch with copy of cheque and pay in slip and same was acknowledged.
Kindly confirm the same from kalyan branch and pass on necessary instruction to credit Rs 5384/- in a/c no[protected] immediately.
sorry for trouble
regards
dbjain
Dear Mr. Jain,

We are deeply concerned with the issues raised by you in your e-mail. We regret that our service couldn't live up to the expectations.

We have registered your complaint against the Service Request SR66915555 and have forwarded it to the concerned department. Your complaint would be addressed within 3 working days.

Sincerely,

Mahesh Kumar Boroale
Customer Service Manager
ICICI Bank Limited

Dear Mr Mahesh kumar Boroale

I am DB Jain father of Mr Parag Jain visited our kalyan branch at 8.38 am vide my service request no. CQ048 regarding credit of my 047858 drawn on Axis Bank, Banglore isssued by Microchip Tech.deposited in kalyan branch on 19.4.08 in closed student account no[protected].
I have submitted written request along with copy of above mentioned cheque and pan in slip, ur officer find out the status in her computer and said that cheque was realised on 23.4.08 but could not find out where pay order was sent and it will take a week time.
I once again request u to find out relevent document and credit the same on my sons salary account no[protected] is from Goregoan branch at the earliest and confirm.

dbjain
[protected]


ICICI Bank Customer Care <customer.[protected]@ICICIBANK.COM> wrote:
Dear Mr. Jain,

We understand that our branch officials have spoken to you on May 17, 2008 on [protected] and have provided you the status of your complaint. We would like to inform you that your complaint registered against the Service Request SR66537642 is under process and would be addressed within 1 working day.

Looking forward to your co-operation.

Sincerely,

Mahesh Kumar Boroale
Customer Service Manager
ICICI Bank Limited

Did You Know you can get SMS alerts to track purchases with your ICICI Bank Debit Card? What's more, you also get the assurance of Zero Liability Protection. T & C apply.

-----Original Message-----

Dear Mr
Mahesh Kumar Boroale
More than 2 days over but i could not get any reply from u regarding credit of my cheques No. 047858 for Rs 5384/


Parag Jain

ICICI Bank Customer Care <customer.[protected]@ICICIBANK.COM> wrote:
Dear Mr. Jain,

We have registered your complaint and have forwarded it to the concerned department. Your complaint would be addressed within 2 working days.

Sincerely,

Mahesh Kumar Boroale
Customer Service Manager
ICICI Bank Limited


-----Original Message-----


Name: Parag Jain
Product: Savings Account
Account No:[protected]
Application No:
E-mail address: [protected]@yahoo.com
Mobile no: [protected]
Telephone no: +91--
Service Request(SR) No:[protected]
Details of complaint: Dear sir,
My father deposited a cheques No. 047858 for Rs 5384/-drawn on Axis bank Banglore, Payable at all banches on 19.4.08 at ur Kalyan branch and wrongly mentioned my old student account No[protected] Parag Jain) which was closed long back instead of my existing account No.[protected].
I have sent a written application for the same but ur branch officer said it will take 21day for clearance u enquire after 21 days. On 10.5.08 i visited ur kalyan branch, ur person check out status of my above mentioned cheque and said it will take 2 3 days more but not ready to take my application for correction.I was told to contact customer care service on phone or mail for prompt response and action.
Today 15.5.08 my father visited ur branch and person concern told him that we are unable to find status of cheque in suspence account u please come again after complition of 1 month.
I do not understand how many time we have to visit u branch to get solution.
If i will not get credit with in 2 days than i am forced to write highter authority.

Please look into the matter and give necessary credit of above mentioned cheque for Rs 5384/- from ur suspense account to my a/c no.[protected] Parag Jain) and confirm as more than 25 days have passed.
regards
Parag Jain
[protected]
[protected]

Dear sir,
Since 25th april'08 I contacted bank and their customercare officers sevral time and still not getting credit of above mentioned cheques inspite of several assurance and date for resolution by bank and customercare officer.
I am Sr citizen and i need ur help for the same.
below details for ur ready reference.
regards
dbjain

Dear Mr. Jain,
We have looked into your concerns and found that we will need few more days to get back to you. Please accept our apologies for the delay.
Our senior officers will be attending to it and will update you on the resolution by June 11, 2008.
Sincerely,
Sreeja Nair
Customer Service Manager
ICICI Bank Limited

-----Original Message-----
From: [protected]@icicibank.com ([protected]@icicibank.com)
Date: Friday, June 06, 2008 01:27 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: level3complaint/ Savings Account
Name: dbjain
Product: Savings Account
Account No:[protected]
Application No:
E-mail address: [protected]@gmail.com
Mobile no: [protected]
Telephone no: +[protected]
Service Request(SR) No: SR67387426
Details of complaint: Dear Mr Mohd. Sr Manager
As per ur tele phone[protected] talk on yesterday i visited ur kalyan branch and collected Indemnity to be obtained for issuing Duplicate Draft from Mr Santosh. He said that u fill, sign and put franking stamps of Rs 200/- on it. when asked him that the terms laid down in form is not applicable in my case and secondly why should i bear penalty of Rs 200/-, his response better to talk to Cutomer care Manager.He shown me POD in his computer and i confirm that receiver signature is not of our family members and also telephone No.25893928, no address. When I try to contact on this no. i received simple reply please check ur no.when I have already submitted my written application on 29.5.08 in kalyan branch to make stop payment o[censored]r payorder and immediate credit to a/c[protected], it is better to call back from pune as ur courier know where it was delivered.If H O came to know that a/c [protected] of kalyan and it closed than they should 1st contact to kalyan branch (Mr Parag Jain is only one name in ur computer, having FDR, joint a/c[protected] where all information's are available) or his cell no.[protected].I have deposited similar cheques in corporation bank on 15.5.08 and it was credited on 17.5.08, I could not understand how ur branch take 21 days form clearing MICR cheques. and also entertain customer written complaint after 30 days? I have already done all formalities as suggested by u or ur branch.dbjain[protected]/[protected]

I hold a credit card from ICICI bank and am not receiving the mothly bill statement from the last couple of month`s, i got worried as i have to pay off the bills and tried calling the ICICI bank customer service call centere at[protected], at Hyderabad, as usual the ivr starts asking us to enter the appropriate option/number and when entered it doesn`t let us go through, rather the IVR starts up again and again saying that there`s no response from our side inspite of entering the right number and soon after repeating the options the line automatically gets disconnected asking us to try again later as we have exceeded the alloted time frame.

I have gone through this good for nothing procedure several times and each time burning a lot of money in my pocket or the balance in my mobile just for this useless, good for nothing, poor, , pathetic, [censored]ing IVR and the customer service above all.

Readers...imagine!!! What will happen if you are robbed of or loose your credit card and you are trying to informing the lost cedit card to the customer service this hectic, unpleasant and unfriendly way.

I therefore request the concerned authorities look into this matter if they really care about their customers as soon as possible to retain the trust of their customers.

Thanking you.

i am using your credit card from jan 2008. this card service is very useful to me. i stay in sangli. i have my bank account in your vishrambag branch at sangli. till last month i was using the withdrawl slip alomg with deposit slip to make my payments against my credit purchases. this branch is a new one so i did not get any chequebook.
this month i got a cheque book. to enjoy the cash-less payment facility i issued a cheque to the bank this month for rs. 2000 as against the payment of rs.1978.
bank authorities did not accept my cheque which was drawn in favour of credit card no. as mentioned in the bill itself. i showed the rule about the cheque to the bank authorities but yet they did not listen to me.
this was very irritating experience for me. i am very busy person. yesterday i had to spend two hours for this payment business.
i must know that why my cheque was not accepted by the bank authorities?
please allow me the cheque payment facility.
kalpana bhagwat

I opened a Demat Account with ICICI Direct in 2005 and then I was transferred. Since last three years I am trying to activate my account, inspite of my continuous efforts.

The procedures for handling one's own account are very complex and complicated. There is absolutely no guidance provided to the customer. ICICIdirect.com, the website, does not provide for any method of communicating with the bank. There are no...

they compel me to apply creditcard .they told that issue of card with in 20 working days . but already 1 month over but no response past two days i am tryiong to that no one pick the call .and no response for my quriess
Please give reply my Quriess

Regards
Charles.

How banks make responsible people irresponsible

I have been maintaining my credit card well until I have received a solicitation call to avail a loan against my credit card. Upon my requests for a feasible solution to around 30 representatives I found no solution and finally when I made up my mind to go ahead with the loan to my utter disgust two of the reps wanted the accreditation for processing a loan. Finally upon my continuous contact I was informed that the check will arrive in not more than 5 days. Almost 10 days past I had no sign of the cheque. Finally being through a stressful phase I raised a complaint with the customer service and speak to a manager by the name Ramya. Then I have further more delay by express IT couriers who provide a lame excuse of shortage in staff for delivering a mail across the street. Upon my requests made to the Mumbai branch office again around 4-5 representatives who said managers are always in meetings, a request is made for a compensation for the goo[censored]p. Finally when I encashed the cheque I received a statement that reflects a series of transactions than I am sure a common man won’t understand and a series of reversals with a amount payable as nil and then a second statement showing a processing charge assessed that was reversed in the earlier statement with an amount payable as Rs21880.17 In fact such goo[censored]ps by the service team does not make them eligible for a processing charge. I request you to kindly provide me assistance as a good customer and take necessary action. The reply I receive from one V. Bhupender, Office of Head Customer Service, ICICI Bank Limited reads “It is unfortunate that, despite our good intentions, you have had to undergo some discomfiture. Please accept our apology for your distressing experience. We regret our inability for wavier of processing fee levied towards persona loan". When they had to solicit the loan they could reach me more than 50 times on my mobile phone number and now when there is a complaint the letter reads "Our attempts to reach you on your mobile [protected] has been without success. I have not recieved any reply from this person and the web page shows 4 stage complaint procedure where in I have not recieved any reply from any of the four highly responsible members of the staff who are head of the respective departments. We reiterate your request for waiver of processing fee levied on personal loan could not be processed. Please kindly help me publish this article so that everyone can know how banks play with responsible and honest people who work hard to make their ends meet.

I had applied for an online trading account with ICICI Direct sometime around 21st April 08. I was assured that my account would be active, at the most, by the 15th May '08. Repeated calls to ICICI Direct executives who had initially approached me as well as sever5al emails to icicidirect have produced no positive outcomes.
The imbecilic executives say that my application is under process and I would receive the details shortly. ICICI Direct helpline once mentioned that my application had been rejected and has been sent back for reprocessing. The other time they mentioned that they have no such records when I furnished them with my application number.

I am a doctor who really doesn't have the time to keep on following with them. All I want is a response as to whether they can accept me as a client of theirs and provide me with a trading account or I should approach some other bank/portal for the same. If it is the latter case, may I please request them to refund me the deposit of Rs. 250 that I had made for opening the account. I am now seriously considering along with my family of withdrawing my bank accounts from ICICI.

Regards

Dr. P. Ghosh