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ICICI Bank Complaints & Reviews

3.2
Updated: Sep 24, 2026
Complaints 23795
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ICICI Bank reviews & complaints page 117

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S
shatakshi.sharma410
Sep 24, 2022
Resolved
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Resolved

I had gotten my phone number changed by visiting bank branch of icici. But OTPs still went to old number.

Upon visiting branch again, I was told to call customer care.

Customer care said that in back end its changed, but OTPs will come to new number within a week.

Im outside of India right now, my money is stuck with ICICI and Im not getting OTP its been 1 month of my phone change.

Need urgent help.
Oct 28, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dtlh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    K
    Kritika Sachan
    from lucknow, Uttar Pradesh
    Sep 24, 2022
    Resolved
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    Resolved

    Hello,
    I have purchased I phone 13 on[protected] from maple online store. The original price of the phone was INR 71, 900. However, there was an offer for paying through ICICI Bank Credit card and receive cashback of flat INR 6000 within 120 days of payment. I followed up from the store, they said I have to contact ICICI Bank. I tried to contact to customer care number but did not received any response. It has been 7 months since then but no cashback received. I have the order receipt and present the same. I request to please issue my cashback for the same. I hope I don't have to look for other solution for this issue.
    Oct 28, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 25, 2022
    ICICI Bank Customer Care's response
    Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dtll) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Ashokg9
      Sep 24, 2022
      Resolved
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      Resolved

      I bought gold coin and it's cancelled from the Amazon side, after that Amazon refunded the money but still in my bank account not credited any single amount.

      Amazon provide to me refrence number.
      Bank is not helping me to get the money
      I am attaching the refrence number which is provided by Amazon
      Oct 28, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 25, 2022
      ICICI Bank Customer Care's response
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dtls) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Atul101Raj
        Sep 23, 2022
        Resolved
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        Resolved

        I ordered the product on 23september on 1am by using my icici debit card from flipkart . But because of some problem my order got cancelled but money already debited from my account. After that flipkart seller processed my refund and also gave reference number but i still havent got the refund. Order id is OD[protected]
        Reference id of refund[protected]
        Oct 27, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 26, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duvf) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Anjalii Garg
          Sep 22, 2022
          Resolved
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          Resolved

          Address: MUMBAI OFFICE

          THE Head Department

          Hello ICICI Head Team

          We have received a number of complaints regarding your Employees Mr.Abhishek Verma behavior with other employees.

          We have already warned mANY TIMEs to Mr.Abhishek verma personally or professionally in phone about many issue previously, and we advised you to bring changes in your attitude.

          We have a very strict policy regarding the behavior of ICICI employees either you are from any department or profile .

          Every person working here is equal and has the same respect level as you and I have.

          We aim to maintain a friendly atmosphere which lets people work peacefully over here. This is not your Chhattisgarh(Raipur )place where you are doing Gunda(Girdi), Violence's in the Office and making politics from other employees and making comments anything against Individuals Employees of ICICI employees -You are nothing to deserve to speak anything either you are position of TL or Manager, this is not your father company Mr. Abhishek Verma ? Here all Respectful people are working not like you increases the violence's or fight or coming from Gunda (Violence's )Family, Might be your entire Family is also like this, I am speaking about your behavior is really abnormal, Lunatic and full of lust behavior making comment against any male or female Gender in Public or private places .
          Breaching this rule will result in the job loss of that specific employee.
          Therefore, this is the last warning to you to change your behavior with the staff. Otherwise, higher authorities will look into it and will make decisions accordingly.

          Note :- Don't Mess with any Mumbai People other wise your parents are difficult to find your body also -Go and take help or support from some Good other wise your body is also not reachable to your Raipur (Chattisgarh) Location -Final Warnings
          Don't Mess with any Marathi people @Mumbai location -Okay ### ABHISHEK VERMA

          Note :- Requesting for RIGHT NOW remove this kind of ### person from the company

          Regards,
          Anjali Garg
          Oct 28, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 26, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duwe) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Anjalii Garg
            Sep 22, 2022
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            Address: MUMBAI
            Website: MOZILA

            THE Head Department

            Hello Icici Head Team

            We have received a number of complaints regarding your Employees Mr.Abhishek Verma behavior with other employees.

            We have already warned many times to Mr.Abhishek verm personally or professionally in phone about many issue previously, and we advised you to bring changes in your attitude.

            We have a very strict policy regarding the behavior of ICICI employees either you are from any department or profile .

            Every person working here is equal and has the same respect level as you and I have.

            We aim to maintain a friendly atmosphere which lets people work peacefully over here. This is not your Chattisgarh(Raipur )place where you are doing Gunda(Girdi), Voilenses in the Office and making politics from other employees and making comments anything against Individuals Employees of ICICI employees -You are nothing to deserve to speak anything either you are position of TL or Manager, this is not your father company Mr.AbhisHek Verma ? Here all Respectfull people are working not like you increases the voilences or fight or coming from Gunda (Violences )Family, Might be your enitire Family is also like this, I am speaking about your behavior is really abonormal, Lunatic and full of lust behavior making comment against any male or female Gender in Public or private places .
            Breaching this rule will result in the job loss of that specific employee.
            Therefore, this is the last warning to you to change your behavior with the staff. Otherwise, higher authorities will look into it and will make decisions accordingly.

            Note :- Don't Mess with any Mumbai People other wise your parents are difficult to find your body also -Go and take help or support from some Goood other wise your body is also not reachable to your Raipur (Chattisgarh) Location -Final Warnings
            Don't Mess with any Marathi people @Mumbai location -Okay Bustard ABHISHEK VERMA

            Note :- Requesting for RIGHT NOW remove this kind of bustard person from the company

            Regards,
            Anjali Garg
            ICICI Bank customer support has been notified about the posted complaint.
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              B
              bayyasahhass
              from warangal, Andhra Pradesh
              Sep 22, 2022
              Resolved
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              Resolved

              I have updated my bank details for KYC but after a long days still my bank account is not verified and I am unable to claim my PF.

              I don't know why ICICI Bank is not processing the kyc verification. I have read many complaints regarding the same in internet. Please take action and help us to complete the verification.
              Oct 28, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 26, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duvk) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                G
                Garima.singh
                from Muzaffarpur, Bihar
                Sep 22, 2022
                Resolved
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                Resolved

                Address: Goa , mapusa

                I was working in ICICI Bank Ltd., as an ETRG Relationship manager. I didn't get releving letter till now.I have also raised a query regarding this but no one from ICICI bank will revert me. I resinged on 17th March 2022.my employee id 841044.pls revart Back to me as soon as poosible.I want my relieving letter as soon as possible.
                Oct 27, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Sep 22, 2022
                Updated by Garima.singh
                My employee id is 841055.
                Verified Support
                Sep 26, 2022
                ICICI Bank Customer Care's response
                Dear Garima.singh,
                we request you to raise your request on the alumni site (https://alumni.icicibank.com/#/login)

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  Mrrinal Dev
                  from Patna, Bihar
                  Sep 22, 2022
                  Resolved
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                  Resolved

                  Website: Icicibank.com

                  Hello there

                  This is to certify you that I have a demat account of ICICI bank and there is unnecessary deductions of money occurred of amount Rs 118 two times.

                  This is very unexpected things happened to me. I am very much surprised by this deduction of money.

                  I haven't applied for anything anytime then why this deduction of money happened?

                  I request you to please refund my money and please look into this matter so that it won't happen again in future.

                  Please refund my amount as soon as possible.

                  Thank you
                  Mrinal Dev
                  Account no:[protected]
                  Oct 28, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 26, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sirisha Dara
                    Sep 22, 2022
                    Resolved
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                    Resolved

                    Respected sir
                    My name is sirisha. I have an account in icici and also a credit card [protected].Sir, my credit card limit is 35000 ...sir i have paid the minimum amount monthly but they are taken only fine Minimum amount is not calculated in card . I face this problem repeatedly. I've not been paid for the last 2 months because I have some financial issues and also I lost my job in the last 4 months. I am asking for the time some time for clear the loan or EMI process but the Guntur icici bank executives (name Anil [protected] and also he is take a conference call with bank manager they are not listing i have a call records) and branch managers not listing they are threatening me. They are threatening to come to your house and go till you pay..i told to executive sir give me some time for repayment but they are not listing ..
                    I'm send a mail to icici bank customer care help line please give me a some time but they also not listing (I'm asking 1 or 2 months time for clear the total due) . the customer care send me mail clear the total amount ..the bank customer care also support to recovery executives please help sir.
                    Oct 28, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 26, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duuh) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      said36000
                      Sep 22, 2022
                      Resolved
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                      Resolved

                      Address: Gurgaon

                      Hi,

                      I purchased a subscription from Fittr for 9000 rupees on EMI through my credit card however I have cancelled it and got the refund as well from Fittr. But the bank is still deducting my EMIs. Last month I have paid one EMI and one EMI is pending for this month as well. The merchant has asked me to check with bank as they have already processed the refund.

                      ARN number[protected]

                      Please solve this dispute
                      Oct 28, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 26, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duuk) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Arijeet Pal
                        Sep 22, 2022
                        Resolved
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                        Resolved

                        While transferring money of Rs 1 lakh from ICICI bank to SBM bank i got the following message and the amount has been already debited from ICICI and not reflecting in SBM.
                        Dear Customer, IMPS Txn Ref.[protected] for Rs 100, 000.00 is timed out at Beneficiary Bank on 21-Sep-22. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.
                        Oct 28, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 26, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duuu) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          rdxdubey
                          from Lucknow, Uttar Pradesh
                          Sep 21, 2022
                          Resolved
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                          Resolved

                          Hi, generally I pay all my bills on time, but ICICI credit card applied late fee for delay in my payment because of my illness. I requested many times to waive off the fee, now every month they apply new late fee and taxes on my card. Please resolve my issues.
                          Rahul Dubey
                          Mobile: [protected]

                          Thank you
                          Oct 28, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Sep 26, 2022
                          Updated by rdxdubey
                          No response received
                          Verified Support
                          Sep 26, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            SANA FARHIN
                            Sep 21, 2022
                            Resolved
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                            Resolved

                            I am very much agreived how these companies are betraying people and manipulate them introducing extremely difficult ways to complainant. How can a bank itself allowed to deduct any money without consent of a consumer. This is the second time when icici bank deducted INR 499 from my account in the name of VSI*GOOGLE C WHICH I DON'T KNOW ABOUT. I have checked my google play there are no subscriptions I have made.
                            I've heard many cases of such fraud from ICICI BANK.
                            This is the fifth month where you deducted 499 from my account. I want a refund. Stop fooling people out of their money. This amount was deducted without my consent.
                            You can see the screenshot there are no subscriptions in my google play. REFUND MY MONEY.
                            Oct 28, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Sep 21, 2022
                            Updated by SANA FARHIN
                            Icici does not even respond to customer calls
                            Verified Support
                            Sep 26, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dwr9) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              P
                              palthyavathbhimla123
                              from Hyderabad, Telangana
                              Sep 21, 2022
                              Resolved
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                              Resolved

                              To
                              ICICI BANK TEAM

                              Dear sir/Madam
                              I am Paltiyavath Bhimla
                              Hyderabad, Telangana.

                              SUB: Wrong account added in my cibil report.

                              I never applied for a two wheeler loan from ICICI bank
                              but One account was added in my cibil report.
                              details are
                              Loan A/C LTMBN[protected] Date of opening 03/01/2008 Sanctioned AmountRs.35, 000.
                              but its not mine
                              i request you to please check with your records and remove this account
                              from my cibil report.

                              Thanks & regards
                              Paltiyavath Bhimla
                              Call +91 [protected]
                              PAN: CEZPP8157E
                              Mail ID: [protected]@gmail.com
                              Oct 28, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 26, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                Rashid123qwerty
                                Sep 21, 2022
                                Resolved
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                                Resolved

                                I want to know how can I redeem my Aashirwad deep discount bond that I purchased back in the year 1996. also please update me with the current status of my bond.I paid a total of ₹5200. My bond details are as follows.
                                Name- Arjumand Siddiqui
                                Bond holder no. 1228083
                                Warrant no. 127856
                                For any further updates please contact me on the mail [protected]@gmail.com
                                Oct 28, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 26, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Y
                                  yashpal girase
                                  Sep 21, 2022
                                  Resolved
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                                  Resolved

                                  Address: Daul, Dhule, Maharashtra

                                  Within 02 days about 829 rupees has been deducted from my account in the name of NACH_AD_RTN_CHRG~Of Bnk
                                  BFLo~02AUG22~4db9eb2~16522 [protected]g without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there.
                                  What is this transaction purpose? NACH_AD_RTN_CHRG~Of Bnk
                                  BFLo~02AUG22~4db9eb2~16522

                                  Two time it has been same with me within 02 days. I want a strong reply from your side dear
                                  Oct 28, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Sep 21, 2022
                                  Updated by yashpal girase
                                  Within 02 days about 829 rupees has been deducted from my account in the name of NACH_AD_RTN_CHRG~Of Bnk
                                  BFLo~02AUG22~4db9eb2~16522 [protected]g without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there.
                                  What is this transaction purpose? NACH_AD_RTN_CHRG~Of Bnk
                                  BFLo~02AUG22~4db9eb2~16522

                                  Two time it has been same with me within 02 days. I want a strong reply from your side dear

                                  Verified Support
                                  Sep 26, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dusl) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Senthilnathan Surianarayanan
                                    Sep 21, 2022
                                    Resolved
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                                    Resolved

                                    Address: Coimbatore

                                    Hi, I have raised request to update by KYC document in PF portal (https://unifiedportal-mem.epfindia.gov.in/memberinterface/kyc/viewKYCRegistrati...⇄

                                    I reached the customer care this morning from my registered mobile no and they are unaware of the this process. I am not sure whom to reach now.

                                    I have updated my bank details for kyc in last week on 9th Sep 2022, but status is showing Verification Under Process not verified.

                                    My Account NO :[protected], iFSC code - ICIC0006253

                                    Would be great if this can be addressed on priority
                                    Sep 24, 2022
                                    Complaint marked as Resolved 
                                    Thank you so much team for the prompt response and resolving my request. Appreciate the swift response once again. Thank you
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 26, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      seyed ibrahim
                                      Sep 20, 2022
                                      Resolved
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                                      Resolved

                                      Am an icici bank customer. My account no.[protected]. contact no.[protected]. I have been charges for ecsrtnchge charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Its second time the amount is deducted. day time robbery, i call this as. If not resolved this time, i will be closing the account with ICICI
                                      Oct 28, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 25, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Sulaksha
                                        from Delhi, Delhi
                                        Sep 20, 2022
                                        Resolved
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                                        Resolved

                                        I was doing an online transaction of 262 without knowing that there was no balance in my account and hence the payment failed. the amount of 590 as been deducted. This is illegal... and deducting such a huge amount is not accepted which wis almost double than the failed transaction. Please return my money... These things happen by fluke as we dont keep checking our balance every time we do a transaction.
                                        Oct 28, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Sep 24, 2022
                                        Updated by Sulaksha
                                        Why is such a big amount of 590 being deducted in name of Nach?
                                        Verified Support
                                        Sep 25, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dtlp) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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