ICICI Bank Complaints & Reviews

My name is N.V.Ramani and resident of A3/35D Paschim Vihar, New Delhi. I am aged 65 years. I was having a ICICI Bank Credit Card No.[protected]. In order to settle the outstanding amount lying against this credit card an one time settlement was made by ICICI Bank, vide their letter No.ICICIDEL/VM/08-09/020202/05/Z/S dated 09/02/2008 and agreed upon by me as well as the bank to pay Rs.48000/- in full final settlement. The repayment plan was: lst instalment Rs.30000/- 2nd and 3rd instalments were for Rs.9000/- each. Accordingly I issued first cheque for Rs.30000/0 on 16.2.08, vide Statement for Feb 08 wherein Rs.30000/- was duly credited (cheque no.686859). As per the settlement plan further two cheques Nos.686860 and 686861 for Rs.9000/- each were issued dated 15.3.08 and 15.4.08 and these were encashed by the bank. Therefore as per the ICICI Bank letter dated 09.02.08 referred above, one time settlement was made and nothing is due to them from me.

Now from l5 the April 08 onwards I have been receiving telephone calls from the ICICI Bank's DSA agent and from ICICI Bank call centres asking me to make further payments and I have been repeatedly harassed by the staff of the Bank. I am a retired person living hand to mouth from my meager savings.
This sort of telephone harassement by the bank is telling upon my health and I am put into mental anguish and agony. On the top of this I have received a letter from the bank CC/20-05/316303 dt.26.5.08 asking me to pay Rs.28262.20. Is this the way a Leading Bank behave with their customer?
The bank has forgotton all norms and ethics to ask money from me when it was settled as per their
settlement terms in Feb 08. I request that my complaint may please be taken up with the Bank to sort out this matter and save me from mental agony. N.V.Ramani

i had taken home loan from ICICI bank Bareilly (Uttar Pradesh), India in Sep 2006. MY agreement no is LBBAR[protected], dt of loan santion is 28/09/2006 for the property house no 37, Partapur, jeevansahai, Indraprastha, Pilibhit road, Bareilly.

I being defence officer, need a certificate from the bank every year stating the amount paid as intesrt and principal during the last financial year, to file IT return.
Inspite of repeated visits by my father to the bank in the month of May 2008, i didnt get such certificate, I, being presently posted at Lebanon with United Nations, can not go to bank myself.
May i request u to help me.
The same certificate may pl be sent to one od the following addresses.
Lt Col RP Singh (my husband)
HQ 29 INFANTRY DIVISION,
c/o 56 APO, Pin 908429
or
Mr KN Tripathi, House No 37, Block D, Indiranagar,
PO- Izzatnagar, Bareilly- PIN 243122

2 days back I purchased samsung washing machine from Radhika Electronics, Pimpri, Pune
When I make payment through credit card he told me to extra pay of 2% on whole ammount and he credited whole ammount through Credit card
Its totally day robbery and why any shopkeeper took extra money when credit cards company told that u didnt have any extra pay from purchase money

Hi,

I am an NRI account holder for over 6 years with ICICI bank.
Recently I changed my home address.

I phoned them to tell them address change.
Then I sent email request via secure login.

I submitted to request to change address as per the requirements of ICICI Bank NRI services.
Both times ICICI failed to make the change.
Once they told me to get further proof of address.

Second they told me that the signature on the request form does not match their records.
How am I supposed to imagine what they have on their records and how they are comparing my signature digitally or manually. Its completely unacceptable.

Then they told me to go to a local branch overseas and the guys in the overseas branch thought that I am from a different planet or soemething so they can not handle this change.

For over 6 months ICICI is sending letters to my old address. This does not make sense at all.

I am complaining out of frustration.

Have anyone of you had a similar trouble with ICICI?

It will be interesting to know how many NRIs are leaving ICICI because of a lack of management attention and difficulty in conducting transactions and business with ICICI as an NRI.

Thank you.
-Mr. Chakrapani.

Sir,
I am using the credit card No. [protected] issued by ICICI Bank Ltd.. Though I have reported to your Chennai office regarding my change of address from C2/C, Race cours Housing Unit, D.F.O. Compound, Coimbatore 641018 to the following new address, all the correspondences are made to the very same old address which makes me in trouble to get them.
New Address:
6/28, Race Course Housing Unit,
D.F.O. Compound,
Coimbatore- 641 018.
Mobile No.[protected].

I therefore, request you to update the change of address and all further correspondences may be made to the new address and also by email .

Thanking you,
Yours sincererly,
V.MAHADEVAN

I RECENTLY HAD A SALARY ACCOUNT OPENED.I HAD TO..COMPANY POLICY AND EVERSINCE I'M REGRETTING!

TO SAY THE CUSTOMER SERVICE IS BAD. IS BEING KIND...UR PHONE BANKING REPS ARE COMPLETELY ROBOTIC AND MANY ARE RUDE.

THE BANK WRONGLY CREDITED MY ACC WITH SOMEONE ELSE'S SALARY, WHICH I INFORMED THEM..AFTER THAT, I'M HAVING DIFFICULTY WITH MY PERSONAL TRANSACTIONS. THOUGH I HAVE FUNDS, I'M UNABLE TO WITHDRAW AT THE ATM, CITING INSUFFICIENT FUNDS. APPARENTLY, THE SALARY AMOUNT HAS BEEN BLOCKED..THATS FAIR, ITS NOT MINE TO SPEND, BUT WHY CANT I WITHDRAW CASH WHICH HAS BEEN CREDITED INTO MY ACCOUNT WHICH BELONGS TO ME??!!

CALLING CUSTOMER SERVICE IS A NIGHTMARE! HDFC BANK IS WAY WAY WAY BETTER!!!

Sir, i have a given a request to open a demat account on month of feb 08, due to signature mismatch it was sent back to me, after correcting this i again sent back to mumbai, again there was some problem for which i can't be held responsible, form sent back to my bank again i sent this to mumbai and now the 750/ fees for demat acc has already been deducted from my saving bank account on 5 may 08 and still i did not received my demat account, i have complained time and again but to no avail, now i am so frustated that i don't want this demat account to open and want back my 750 in my saving bank account. My details are following
Name salil agrawal
Icici account no.[protected]Greater kailash new delhi)
Concerned pesrson name : ravi kumar and sushil kumar
My icici complain service request no. Sr5884866
Demat form no. [protected]
Contect no. [protected]

I hope somebody has time to read this and help me in sorting this out.

I had availed a loan with ICICI Bank in 2006 for an interest of 18% however when I recieved the ammortization schedule I notice that the interst was 24%, I immediatley adviced ICICI bank of this discrepency.

ICICI Bank howver gave me vague answers and later promised me that I can close this account after six months without any pre closure charges.

I paid 15 EMI's deligently even as my financial postion did no allow me to preclose, when I later advised the bank that I would like to close this account they levied preclosure charges and adviced that the same can not be reveresed.

Now ICICI bank has blocked my salary (ICICI account) .please advice I am facing mental torture due to this

HI,
I hold an ICICI bank saving account . My salary was credited yesterday and when I checked my balance today I was shockedto find that there was negative balance available. When I called the phone banking they informed me that the entire amount in my account was blocked by credit card team for the card number
[protected] and wanted me to check with the credit card team for this. I called the credit card team but no one would not listen and did not help me.
Please help understand was the bank right in blocking my entire amount in the saving account towards a credit card . And that too without informing me. Who has given authorisation to the bank authorities to block my money. I can take any legal action against the bank.
Need your help in this regard as i'm completely bankrupt because of this.
Please help me on the same.

I got the loan for 2.7 lacs from ICICI bank but unfortunately commitment was not honoured from sales people, means that I was told that the rate of interest is 13% and no processing fees at all due to my company and salary (if the processing fees is collected by bank then that would be return back to me in the form of cheque by the sales people). This has been promised since begining and maintained in all followup calls.

But this ended up with the rate of interest 14% and 1% processing fee without my knowledge which I
didn't expect at all. This is unfair from ICICI bank.

After I made numerous call to Diana/ Preethi at[protected]sales team - I guess) to clarify this, I was told that the proceesing fees and 1% extra interest rate would be return back to me but I am fine just to have my proceesing fees only then agreement was done to return back the same on 10 March (team lead Prathip kumar was on the call and promised that too) But still now that is not happened and whenever I am calling them they are avoiding my call, there is no update reg this. This is really pathetic and shameful.

I am sorry to say this, due to these type of people ICICI bank image is going down and pls take proper/required action against them and help me to get back my money.

If you are not concern dept, pls reroute this case to appropriate team, thanks. Pls consider this mail as a serious one.

Below is the required details for the sales team :

Name : Diana / Preethi / Prathip kumar (team lead, emp number - 8201)
Area : Koramangala, Bangalore
Contact number :[protected]

Let me know if any further info is required and my contact number is [protected].

Regards,
Prabhu.

ICICI Direct is very sharp in educating its customers for sending intimation about changed addresses or changed contact numbers. But when it comes to changing, they are very casual.

I hold a SB a/c at Kolkata Chowringhee branch. In November 2007, I submitted request for address change in my demat account that I hold with ICICI Direct. There are a host of young inexperienced boys and girls ready to offer you service after long waits. I was kept waiting for 45 minutes for verification of my PAN card (Proof of Identity) and Proof of Address and proper channeling of my papers. An OK from the demat officials allowed me to leave the branch with the assurance that the change will be intimated in 15-20 working days.

After 1 month I received at my workplace (Orissa), a courier from the branch containing all docs that I submitted and stating that Proof of Identity is not enclosed. SUCH CALLOUS AND IRRESPONSIBLE ARE THE GIRLS AND BOYS WORKING AT ICICI THAT THEY HAVE MISPLACED MY DOCUMENT. I reattached the document and couriered them. After 1 month they again returned back stating that the document ash to be attested since they cannot verify. PLEAE NOTE THE LEVEL OF NONSENSE. Did I ask them not to write about the attestation part while sending back the courier fro the first time.

Anyway frustrated by the irresponsible attitude, I approached ICICI ROURKELA BRANCH on 29-march-2008. Unfortunately another small girl was waiting to offer me service. All documents were verified before me and a fresh application for address change was submitted. Till date no communication and intimation from ICICI Direct.

I deposited cheque on 22nd april. After making 10 call and spending more than 2 hour on phone amount has not been transferred in my account.I am providing detail.


DATE Time Concern Person

1st May 2:00 PM
22nd may 10:00 PM Poonam
24th may 10.44-11.54 am Riyaz (Hyderabad)
24th may 11.55-12.23Pm Riyaz (Hyderabad)
27th may 2.52Pm-3.05Pm Asiah (Hyderabad)
27th may 3.06Pm-3.10Pm Sujeet (Hyderabad)
27th may 3.13 Pm Asiah (Hyderabad)

Am an ex - employee with ICICI. A corporate credit card no [protected] was issued me me during my stint with the bank.
On 28th Jan 2008, my account has been debited for INR 8848.51 without sufficient information or discussion with me. The bank has my contact numbers but i was never informed of the debit in my account.

Most important, this card is a corporate card and a check through my statements clearly shows that all expenses have been made towards stay in hotels. I have discussed the same with Pravin Sawant from collections but he has not been able to help me with my issue.

Please note that i was given a releiving letter from the bank which clearly stated that i was relieved of all my dues. I cannot understand how can the bank debit me for a corporate card expense after 5 long years.

i have the statements with proof on how i do not owe this expense anymore. I want someone to call me, discuss this and refund this money back to me.

If i do not get a response within the next 24 hours, i will file a suit against the bank's credit card collections and business team for debiting my account without my signature or intimation.

reg
Kripa Iyer
[protected]

I have make payment of Rs. 1000/- on[protected] at 9.35 AM in Mahedipatnam, Hyderabad ICICI Branch, at the time the server of the bank is down and they have collected the cash in envolop and took the acknowledgement. A phone call received from your Bank call centre and told that you have not make payment. I told them I have already paid on 22-03-08 itself. The they told that to verify with the Bank official, immediately I rush to bank and know that fact, that I have written first four digit as 4476 instead of 4477 due to which the amount is not credit into my account. The Mahedipatnam Branch official did not bother to inform the thing until I approach the bank. The Bank officials fail to rectify the defect and kept it lying unsetlled. Fault is on the part of bank officials for not rectifying the defect and keeping them unsetlled till I approached. The main reason is also due to failure of server the amount paid intime could not be credited in to my account, which I have punished with late payment fee of Rs. 350/-.

Therefore I, request you Sir, kindly reverse the late payment to me, as the defects are with your bank and your officials, the above thing happened due to server failure and carelessness of your bank official in not rectifying the fact on the same day and kept them unsettled till I approached. I have paid the amount on[protected] at 9.35 AM before the due date.

I had taken a Home loan from ICICI bank on Jan 2007 at 9.5%. It was a flexible loan. However, within two months, ICICI bank increased the interest rate to 11.5 and still charging me @ 11.5%. My loan of 15 years has now become a loan of 23 years.
This is interesting that ICICI currently offering home loan to the buyers at 10% and is charging me at 11.5%.

My rate of interest was 1.75% less than the the ICICI reference rate as a preferred customer. but immediately after taking the loan, i became worse off than an ordinary customer by a big margin. This is completely cheating.
When I questioned to ICICI bank, no body was ready to reply online. I was just getting calls from their end, but they would not reply to my email.
I wrote a nasty email to K.V.Kamath a few months back and therefafter the branch manager of Bandra Kurla Calls me up. When I asked him this, he told me that ICICI has changed the gap of 1.75% to 3% for new customers. That is how the new customers are getting loans at 10% whereas i am still charged at 11.5%. He said that if I want to get the same rate of interest than I have to deposit another Rs. 1.1 lacs with ICICI bank (being 2% of the loan amount).
The earlier one was cheating, this is looting. I never expected K.V.Kamath and team to do this to survive.
I will file a case with the consumer court and take stringent legal action. If need be uptil Supreme court and Finanace Minister and RBI. I was K.V.Kamth to apologise personally for this fraudulent operation and resign immediately on moral ground, if he has any moral values left in him. When I wrote a mail to him, only his junior team of cheaters replied. he never bothered to reply back. I must say ICICI bank is a fraud bank. Never take any home loan from ICICI bank, else you die before you could pay back

i have taken Rs one lakh home loan for application no [protected] LAN LBLUC[protected] .I am repaying my home loan regularly but till date i have not received any repayment statement so for.please provied repayment loan statement as early as possible.so i can pay my balance amount as early as possible.

Respected Sir,

I have applied for ICICI direct Dmat cum trading account vide application [protected] in the month of Oct 2007 at ICICI Direct, Salt Lake, AF block, Kolkata and till date neither the account has been opened nor the proper reply has been received from the concern authority of ICICI direct.

At last, I have received the foul reply from Service Quality, ICICI direct on 20 May 2008 as the form along with my cheque, copy of credit card, stamp paper agreement was missed during transit. Therefore, I am planning to lodge a police complaint for misplacement of valuable documents by ICICI direct after hearing from the concern authorities.

In this connection, I have so far initiated more than 100 telephone calls and 50 email contacts for following up the matter with ICICI customer care team w.e.f Oct 2007. All the communications available with me is appended in Word Document and placed as attachment for evidence.

As per the ICICI Policy, Any queries asked have to be resolved within 48 hours. However, in last 8 months there was no significant response / respect to my queries at the ICICI customer care. Based on above facts and evidence, I suspect as the ICICI direct is doing foul play against business ethics formulated by Government of India authorities.

I have also wasted considerable amount of time and effort in follow-up with ICICI team, which leaded to me considerable loss in all aspects due to most negligence approach of ICICI direct customer care.

This email is intend to write as to notify all concern officers of ICICI, Ministry of Finance, SEBI, BSE, Banking Ombudsman and Media peoples to take necessary action at your end.

I request and I hope necessary enquires will be initiated by all concern officers and do the needful to me.

Thanking you


Regards
N Anand
Mobile: [protected]
[--JAI HIND--]



On 20/5/08, Service Quality <[protected]@icicidirect.com> wrote:
Dear Mr. Anand,

We value your relationship with ICICI Securities Limited.

We refer to your e-mail dated May 12, 2008 addressed to Head Service Quality regarding status of your ICICIDirect Account Opening Form (AOF) number: [protected].

With regards to the same and further to our telephonic conversation on May 20, 2008, your AOF number: [protected] was rejected on April 16, 2008 as the Stamp Duty / Franking validity expired on letter of authority. When checking at our end we found that your AOF have been lost in transit. We regret for the inconvenience caused to you. We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.

Further, Mr. Rohit Kumar Thakur ([protected]) will assist you in filling a new AOF tomorrow. We once again apologize for the inconvenience caused to you.

In case of any queries, do write to us.

Sincerely,

Bidhu Panda
Customer Service
ICICI Securities Limited



On 16/05/08, N Anand <[protected]@gmail.com> wrote:
Dear Madam,

No responce received tilldate.

It is not seems to be fair & ethic business practice for esteemed ICICI group company.

I feel very very bad on your way of working.

If, 9 months taking for opening an account without any setback or reasons.. it is the fact to feel shame for your working style..

Hope, postive reply / telephone, least minimum on status..

regards
Anand N
[protected]

From: Nallan Anand
Sent: Friday, April 11, 2008 8:00 PM
To: Service Quality
Subject: Re: 'ICICICARE=[protected]' ICICI Direct account opening application [protected]

Respected Madam,

Thank you for the information and initiative at your end..

Let me disclose the fact, I have earlier submitted thrice my identity proof of latest telephone bill copy duly signed by me...
The real fact very well known to Mr. Amit Das... He has collected from my residence every time..
The rejection of application for want of "latest telephone bill" is not convinced by myself...
I do not know, what foul play made by the concern team at your end for the delay..

Any way, Today Mr Amit das visited my residence at 7 PM as scheduled..
He has collected the recent telephone bill copy duly signed by me (forth time in last six months)...

This is for your information..

regards,
Anand N


From: Service Quality
Sent: Friday, April 11, 2008 2:06 PM
To: [protected]@gmail.com
Subject: 'ICICICARE=[protected]' ICICI Direct account opening application [protected]

Dear Mr. Anand,
We write with the reference to your e-mail dated April 08, 2008 addressed to our Head Service Quality regarding status of your ICICI Direct account opening application [protected].
With regards to the same and further to our telephonic conversation dated April 11, 2008, we regret to inform that, your ICICI direct account opening application [protected] has been rejected for the below mentioned reason.
· Required latest address proof.
Further, you have fixed up an appointment for rectification on Today at 6.30 pm. Sales person Mr. Amit Das will visit to your place.
For any further assistance, please write to us.
Sincerely,
Pallavi Sonavane
Customer Service
ICICI Securities Limited



From: Nallan Anand
Sent: Tuesday, April 08, 2008 10:23 PM
To: Helpdesk ; [protected]@icicibank.com ; [protected]@icicibank.com ; [protected]@icicibank.com ; [protected]@icicibank.com
Cc: [protected]@sebi.gov.in ; [protected]@sebi.gov.in ; [protected]@sebi.gov.in ; [protected]@bseindia.com
Subject: Re: RE:'ICICICARE=[protected]'

Dear Sir,

I have submitted application in person at ICICI Direct, Salt Lake, AF block vide application [protected] on 01 Oct 07 for opening Dmat cum trading account.

However, my application is not yet processed by your office and still kept in progress.. though 6 months and 8 days are left.

The 188 days delay in opening an account is extremely up normal & violating with SEBI guidelines & GOI directives.

The appended all communications (below) for follow-up action is also an evident for your negligence on customer.

I have also wasted considerable amount of time and effort in follow-up with your team, which leaded to me considerable loss in all aspects.

Considering the facts, action at your end expected on war foot.

Also, a fact of summery has been sent separately to SEBI for information along with ICICI direct SEBI registration No.

Regards
Anand N

Copy to:
1) SEBI, Bombay - For necessary action.
2) SEMI, Kolkata. - Please do the needful.
3) BSE, New Delhi - For necessary action.
4) Mr. K. V. Kamath, Managing Director and CEO, ICICI Bank Limited - for information
5) Senior GM, Quality Service - for information and n/a, please.




From: Helpdesk
Sent: Monday, April 07, 2008 1:20 PM
To: Nallan Anand
Subject: RE:'ICICICARE=[protected]'


Dear Mr. Anand,

We regret to inform that we could not respond to you with the resolution within the specified time. However, we are following up on priority.

We will reply you at the earliest.


Sincerely,
K.N.R. Sandeep
Customer Service Manager
ICICI Bank Limited




-----Original Message-----
From: Nallan Anand ([protected]@gmail.com)
Date: Friday, April 04, 2008 06:46 PM
To: [protected]@icicidirect.com ([protected]@icicidirect.com)
Subject: Fw: RE:

Dear Sir The Application submitted on 01 Oct 07. (Total delay at ICICI direct : 6 months and 4 days) Still you are not able "take up the matter with the team concerned". Do you not feel shame ? Anand N From: Helpdesk Sent: Tuesday, April 01, 2008 4:45 PMTo: Nallan Anand Subject: RE:'ICICICARE=[protected]' Dear Sir/Madam, We have taken up the matter with the team concerned to confirm the further status of your ICICI Direct Account opening form. We would revert you with the details on priority.Sincerely, Ravi Chandrika Bade Customer Service ManagerICICI Bank LimitedFrom: Nallan Anand Sent: Friday, March 28, 2008 7:38 PMTo: Helpdesk Subject: Re: RE:'ICICICARE=[protected]' Dear Ravi Chandrika Bade, I have just counted your msg "We regret the inconvenience caused".. it counts 17 times.. Still the inconvenience proceeds.. Anand N From: Helpdesk Sent: Monday, March 17, 2008 11:10 AMTo: Nallan Anand Subject: RE:'ICICICARE=[protected]' Dear Sir/Madam, We regret the inconvenience caused. As confirmed by team concerned, your ICICI Direct Account opening form will be rectified on March 17, 2008 and the same will be forwarded for further processing. The accounts will be generated at the earliest on processing the form. Sincerely, Ravi Chandrika Bade Customer Service ManagerICICI Bank Limited -----Original Message-----From: Nallan Anand ([protected]@gmail.com)Date: Thursday, March 13, 2008 05:28 PMTo: Helpdesk ([protected]@icicidirect.com)Subject: Re: RE: Dear Sir Noted your content of the msg.. The ICICI Direct rep has visited my residence on 24 Feb 08 for rectification of nomination error.. It is understood from them that they have wrongly entered my name inspite of nominee name.. any way error at your end is tolerated.. But, 24 Feb 08 to 13 Mar 08, is taken 19 days.. I am not able to understand, what is going on at your end..? Is it any problem with your system..? It is surprise to see, the customer service emails also not responded few times..? Certainly, It is not good development in ICICI management.. as I am seeing it, first time in my last 8 years relationship with ICICI... regardsAnand N From: Helpdesk Sent: Thursday, March 13, 2008 2:40 PMTo: Nallan Anand Subject: RE:'ICICICARE=[protected]' Dear Sir/Madam, Your ICICI Direct Account opening form is rejected again on February 21, 2008 for the details of nominee. The form has already been forwarded to the team concerned to arrange for rectification. We have taken up the matter with the team concerned to confirm the status. We will reply you with the details at the earliest. Sincerely, Ravi Chandrika Bade Customer Service ManagerICICI Bank Limited -----Original Message-----From: Nallan Anand ([protected]@gmail.com)Date: Tuesday, March 11, 2008 10:28 PMTo: Helpdesk ([protected]@icicidirect.com)Subject: Re: RE: May i know the present status.. Please note that my previous two emails were not replied by ICICI team..reason not known.. Anand N ----- Original Message ----- From: Helpdesk To: N Anand Sent: Saturday, February 16, 2008 3:25 PMSubject: RE:'ICICICARE=[protected]' Dear Customer, Thank you for your cooperation.Your ICICI Direct Account opening form is rectified and forwarded to our Central Processing Center for further processing. On completion of processing, the accounts will be generated at the earliest and you will be intimated accordingly. Sincerely, Ravi Chandrika Bade Customer Service ManagerICICI Bank Limited -----Original Message-----From: N Anand ([protected]@gmail.com)Date: Sunday, February 03, 2008 08:24 PMTo: Helpdesk ([protected]@icicidirect.com)Subject: Re: RE: Dear Sir, Thanks for the information.. I am having relationship with ICICI for a period of 8 years plus, I know little bit about ICICI about their dedicated Customer focus as well as their weekness.. I have confident with your management on commitment... Best RegardsAnand N ----- Original Message ----- From: Helpdesk To: N Anand Sent: Sunday, February 03, 2008 12:39 PMSubject: RE:'ICICICARE=[protected]' Dear Customer, Your ICICI Direct Account opening form is rejected and we have already escalated your concerns to arrange for rectification of the same on priority. We assure that we are looking into the matter on priority and shall get back to you at the earliest. We urge you to treat this as an exceptional occurrence and not as an indicator of our commitment to Quality Customer Service. Sincerely, Ravi Chandrika Bade Customer Service ManagerICICI Bank Limited -----Original Message-----From: N Anand ([protected]@gmail.com)Date: Saturday, February 02, 2008 06:25 PMTo: Helpdesk ([protected]@icicidirect.com)Subject: Re: Sir, Seems to be more delay at ur end.. Please, provide the status atleast.. Anand N[protected] On 30/1/08, N Anand <[protected]@gmail.comwrote: Dear Sir May i Konw the Status.. Anand N On Jan 28, 2008 2:00 AM, Helpdesk <[protected]@icicidirect.comwrote: Dear Customer, Having looked into your concerns, we find that we would require some more time to resolve your query. We regret the delay, however, we ensure that your concerns are looked on priority and will reply you with the details at the earliest. Sincerely, Ravi Chandrika Bade Customer Service ManagerICICI Bank Limited -----Original Message----- From: N Anand ([protected]@gmail.com) Date: Friday, January 25, 2008 09:26 PMTo: Helpdesk ([protected]@icicidirect.com) Subject: Re: Dear Sir, May i Know the Status, please. Anand N On Jan 20, 2008 3:00 AM, Helpdesk <[protected]@icicidirect.comwrote: Dear Mr. Anand, We have taken a request to arrange for rectification of your ICICI Direct Account form [protected]. We will reply you with the details by January 26, 2008. Sincerely, Ravi Chandrika Bade Customer Service Manager ICICI Bank Limited -----Original Message----- From: N Anand ([protected]@gmail.com) Date: Saturday, January 19, 2008 11:22 AMTo: Helpdesk ([protected]@icicidirect.com) Subject: Re: Sir I reached kolkata on 16 Jan 08 and I am free now. Please depute your person to do rectificastion.. Anand N On Jan 8, 2008 1:27 AM, Helpdesk < [protected]@icicidirect.comwrote: Dear Customer, We aplogize for the inconvenience caused. We request you to confirm us on your availability, so that we will arrange for rectification of your ICICI Direct Account opening form on priority. However. we focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback. We earnestly hope that the negative experience you had will not come in the way of your availing our facility. Sincerely, Ravi Chandrika Bade Customer Service ManagerICICI Bank Limited -----Original Message----- From: N Anand ([protected]@gmail.com) Date: Friday, January 04, 2008 01:54 PMTo: Helpdesk ([protected]@icicidirect.com)Subject: Re:SirI have already informed before submitting my application in your ICICIdirect, Salt lake centre as i will not be availble for short period.Hence, I have asked them to double ensure the form in person and givefeedback with in a week if any..However, they said everything is fine..after scrutinise.. now ???Anyway, service is not satisfactory..regardsAnand NOn 17/12/07, Helpdesk <[protected]@icicidirect.comwrote:Dear Sir, Our team concerned has confirmed that you are out of station andwould be coming back after 10 days. Hence, your ICICI Direct Account openingform [protected] would be rectified once you back. Sincerely, Pooja Ramteke Customer Service Officer ICICI Bank Limited -----Original Message-----From: N Anand ([protected]@gmail.com) <%[protected]@gmail.com%29Date: Thursday, December 13, 2007 12:40 PMTo: Helpdesk([protected]@icicidirect.com)<%[protected]@icicidirect.com%29Subject: Re:Any progress.. Anand N On 10/12/07, Helpdesk <[protected]@icicidirect.comwrote:Dear Mr. Anand, We have looked into your concerns and realise that we will need afew more days to revert to you. Please accept our apologies for the delay.We will definitely have a response for you within the next days.Looking forward to your co-operation. Sincerely, Nayantara Gadekar Customer Service Officer ICICI Bank Limited -----Original Message-----From: N Anand ([protected]@gmail.com) <%[protected]@gmail.com%29Date: Friday, December 07, 2007 06:49 PMTo: Helpdesk ([protected]@icicidirect.com)<[protected]@icicidirect.com%29Subject: Re:Any responce.. Anand N [protected] On 4/12/07, Helpdesk <[protected]@icicidirect.com wrote:Dear Mr. Anand, We have looked into your concerns and realise that we will need afew moredays to revert to you. Please accept our apologies for the delay.We will definitely have a response for you within the next days.Looking forward to your co-operation. Sincerely, Smitha GopiCustomer Service Officer ICICI Bank Limited

Dear Sir/Madam,
Ref:- Card Holder:- Vaibhav Tulsyan
Customer ID:-6018683
ICICI BANK CREDIT CARD NO. [protected]

with reference to above I would like to inform you that I am in receipt of statement dated:[protected] with a late payment fee of Rs. 600/- and interest charges of Rs. 393.70/-.
Although, I haven't received previous statement of April'2008 for which reason I am likely to pay such charges, though there is no fault on my part.

Now, you are requested to reverese such charges in my statement. Your kind co-operation and necessary action in this regard will be highly appreciated.

Thanking you,
yours faithfully,

Vaibhav Tulsyan

i have a savings account with your bank and its no. is[protected].on 6th may i dropped a requisition slip for a cheque book at an atm, sector 18, noida, but i have not received it so far.the address given in the slip is- A-39, 2nd Floor, Sector-30, Noida, UP-201301.
Kidly send the same at the given address at the earliest so as to avoid any further inconvenience.my mobile no. is [protected].

sunanda sambhor

I have asaving account in ICICI no[protected] in Preet vihar branch (Delhi) i found thet someone from my account has made the payment of an ICICI BANK CREDIT CARD, After talking to the customer care people I was able to get the name f the person, and i have filled a complaint on the barnch as well
the complaint no is-sr66260191, Nothing has been done as yet,

Kindly do the needfull.