ICICI Bank Complaints & Reviews

respected sir,
I am a shop owner from gangapur city (rajasthan), i want ur swaping machine to swap customers cards. pls send mew dittel for swep machine.my saving a/c no.[protected]. and my mobile no. [protected]

Dear Sir,
My name is Praneeth Raj working as a software Engineer In Mumbai. I would like appeal against the delay in processing my home loan that i had asked for.
since the property that i had identifed for purchase was in palamaner(Andgra Pradesh) i approached the ICICI Tirupati Branch for the laon through S V Associates(third party dealer).
After the estimates and submission of the necessary documents i was been approved with Home loan for Rs.11, 00, 000 appr. (in December 2007)
but later on further investigation ICICI bank representative told that the loan could be given only upon the registration of the house on my name.
Upon confirmation of loan sanction from ICICI we registered from the owner by giving him a post dated cheque of 5 lacs.
The registration costed me around 1, 10, 000. Upon successfull completion of the registration and submission of the duplicate form, ICICI repressentative approached our home with a cheque of 5 lacs (on the name of SanthoshKumar from ING Vysya Bank)
Another cheque og Rs 6 lacs (cheque Number:652619) and another cheque of Rs.29, 000/- as insurance (cheque Number:352620)
But he asked us for the original documents which did not have it at that time, hence that ICICI representative returned back without giving the cheque to us and reason for that was we did not possess the original documents of the House at that time. Later we were asked to approach the bank with the original documents, But when we approached the ICICI bank with the required documents, there ICICI is demanding for the original Link documents which we cannot submit as it contains other property information also. Hence forth this has been kep pending and there is no proper response from the ICICI or from S V Consulting(tirupati ICICI home loan dealer).The owner from where i have purchased the house is demanding money from me now as per the date, Since the home loan was sanctioned i had issued him a post dated cheque for 5 lacs which he is ready to claim now .
Sit, Please treat my request as URGENT and let me know how to proceed regarding the same
Since i did not posssed all the money that was involved in the registration i had to take debt hoping to clear it once the home loan is sanctioned but so far there is no proper response, Ireally do not understand why there is such a problem happening even though there was direct communication between the party and ICICI.
I am eagerly waiting for your prompt response, Please act on this request at the earliest

Sir, It would be more better if i could get an appointment of yours on Phone (or in Person) to speak about this case directly

Sir i am available on Phone : +91 [protected]

thanks
Praneeth Raj

Hi,
According to me the Finanace Minister have taken a bribe from the ICICI bank, thats the reason they have been awarded number one bank in India.Their customer care office Employees dont have any records, becasuse its gets updated after 3 days.
I don't understand who have given you the rights to put our account on lein & Hold wjen you people charge us for chq bounce and late payment charges.ICICi bank lacks is customer service and customer satisfaction alot.
You think that your collection department person is going to come from Andheri and we are going to be frighten, next time if anyone calls me like this I am going to call hime and teach him a lesson by sending him to a hospital with whole body broken.

ICICI bank good for nothing.Tum Kuch nahin ho...what you speak hum hain naa.

ICICI Homeloan — No proper service response

I have taken a housing loan from ICICI almost 10 years back. I deposited the monthly EMI cheque wrongly at ICICI Indore, which I came to know a day after.

Now when I am trying to rectify there is no co-operation from the staff at Indore ( Malwa Parisar) to return my cheque which can be deposited at right place.

The toll free numbers are useless and it's a harrasment rather.

I don't know where my cheque is ( Chq no 289344 BOB).

Hi Nitesh,

We are sorry for the problem caused to you. Please assist us with your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the issue. Kindly refer "1099432" in the subject line.

Regards,
ICICI Bank Customer Service Team.

I saw on my net banking account that I had a preapproved loan of 450000 which I could apply for. As I needed funds for my cousins surgery urgently I applied for it on Monday 24th March 08. On 25th I went to Mindspace branch (Malad West Mumbai) and submitted some of the documents (LOan AC no LPMUM[protected] & File no[protected] . On 26th I had given them the blank cheques as well, thats when they (Mr Nikhil ([protected]) informed me that I would get the funds by Tuesday1st April 08. However I received no intimation from them till thursday 3rd april. On Friday morning I was to leave for Bangelore when I got an SMS that the loan was sanctioned and I was asked to contact the branch. The same day I got a call from the bank asking me to contact the branch. I informed them that I did not require the loan any more as I had arranged for the funds from elsewhere because of the delay. The advisor thanked me and said that the loan application would be cancelled. However I was shocked to find that an amount of more that 244000 (I had applied for 250000) was credited to my account. I called the helpline instantly and they apologised for the mistake and said that the amount would be reversed if i visited a loan center (bank branch). I went to the Mindspace branch on tuesday 8th (when I came back from Bangalore). Thats when Nikhil informed me that it was not possible for the bank to reverse it. I explained him the entire scenario but he was insisting that I should have called before the credit happened. He said that he would speak to his loan manager mr Farooq and get back to me. He was absent from duty on 9th & 10th and called me on 11th informing me that I would have to pay Rs. 1000 as cancellation charges apart from the interest for all these days when the amount was in my account which I feel is totally unfair. First of all the money was credited to my account without informing me and now the bank is forcing me to pay interest on this amount. Please help.

Contact this email address to complaint against ICICI Bank Charges and other issue you will get Quick Reply.

kamath.[protected]@icicibank.com

ICICI Bank — Misuse of Internet fund transfer

Hi,

I have my ICICI account in Koramangala, Bangalore. Some one by the name Aftab has illegally transferred fund from my account to his through online - net banking. I have received the message for adding the payee. Without keying the detials, how could someone be added as a payee. Moreover to transfer fund online, you need various information like - Username, login password, transaction password, grid which is behind the card etc. How could one hack all this information and transfer the fund.

The amount which I have lost is 24, 000.

ICICI Bank — NON TRANSFERENCE OF MONEY

I had transfered Rs.5000.00 from SBI ATM cum debit card no.[protected] on 03.08.2010 to ICICI bank debit card no.[protected] to VISA . but the same not credited yet.

P.K.Chanda

mail= [protected]@yahoo.com

Hi,

We have made a note of you email address and will get in touch with you soon to resolve the issue.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — MONEY TRANSFER

I HAVE TRANSFER FUND FROM ICICI BANK A/C NO[protected] TO HDFC BANK A/C NO[protected] ON DT 14/10/2010 BUT TILL DATE NO FUND HAS BEEN CREDIET IN MY HDFC ACCOUNTEVEN IF I HAVE GIVEN VARIOUS REMINDER TO BOTH BANK

If you have the transaction ID, report to them

Dear Sir,

We are sorry to hear about your experience. We have made a note of your account number and will get back to you at the earliest.

Regards,
ICICI Bank Customer Care Service Team.

I am the employee of ICICI Bank.
I have resign from the company.
As per the Appointment letter states that the Notice Period is 30 Days. On non serving of notice period the Gross salary need to be paid. I resign with no notice and ready to pay for the unserved day.

My resignation is accepted with 90 days notice. And not releiving me. Instead of relieving me thay harrassing me. I required a relieving letter.
I have escalated the matter to the Chairmand and Head of HR too. No resolution.

Regards,
Arif Khan

It must be resolved with proper customer service.

i am nitendra nigam.i am a broker in your bank in hfcfd deppartment and my senior mr.ashish awashthi
my fd statement and tds certificate is not recieve and my senior donot support. my brokercode is e-122 895 .my usser id and passwordhasnot given me.

Dear Sir,

I am using a ICICI Credit card ([protected] ) from last 3-4 Years. But last month due to some problem i was unable to pay the Billed Amount but I am getting around 50 calls per day from Collection Deaprt. and they are forcing me and tourchering me to make the payment and they are saying will send you the some person at home. I have alreday raised these concern to ICICI c. Care by service request Number - SR[protected]., But still i am getting calls . I have never given in written to the bank that everymonth i will use the card and make the payment on time. If bank will do like that then i think Nobody will take any card on this Condtion. definately i will pay the amount if they have to charge interest they can but why they are bothering me and forcing me .. Sir pls. Kindly hep me really i am frustrated by this behavior by ICICI bank.

Thanks,
Rajnish

Please help me Sir!!!


Why is ICICI the worst bank in the world? By Mark David ([protected])



SL. DATE SPECIFICS ISSUES COST
NO. incurred


1 March 2007 I had paid a cheque to ICICI Bank in which I had put the worng month (i.e. July 2007; instead of March 2007). The bank called me and immediately I released a fresh cheque with correct month and the amount was cleared. I had, however, requested the bank to send back the cheque. BUT, ICICI said that they cannot send back any cheque but that I could HOT LIST the cheque. I was told that when a cheque is HOT LISTED it will not be presented. So I agreed and placed a request to HOT LIST the cheque for Rs. 22, 000 which was dated July 2007 I wanted the cheque back but I was not given the same / I was forced to HOT LIST the cheque which was not supposed to be presented / When I pushed for this I was told that, it was MYT FAULT for writing the wrong month on the cheque.
2 June 2007 Now in June I get my statement from ICICI basis which I released a cheque of Rs. 40, 000 dated July 2007. BUT, to my astonishment I get an sms saying that a cheque of Rs. 22, 000 has been received by ICICI with thanks. Now I panic because I'm asking myself that I deposited a cheque of Rs. 40, 000 and where is the balance. So I call ICICI and I am made to wait for approx. 35 minutes. Then a phone executive says that they have received a cheque of Rs. 22, 000 and not Rs. 40, 000. So I tell them that I had paid Rs. 40, 000 and then they say that they will call me back. Obviously, they do not and I'm worried now. So I call ICICI again and after another 20+ minutes wait I get to hear that they also have a cheque for Rs. 40, 000. Now I have realized that the Rs. 22, 000 cheque was the HOT LISTED cheque that they have decided to present. Who's fault is it that ICIC present a HOT LISTED cheque? Imagine the tension till this gets resolved for me. Where is the balance Rs. 18, 000 gone and it was a good 5 - 7 hours before I realized this. Let me remind you that it was me who realized that the HOT LISTED cheque was the one presented by this so called PROFESSIONAL BANK called ICICI
3 March 2008 My credit card balance was Rs. 38 +
4 6th March 2008 Deposited cheque for Rs. 35, 000 into drop box. Cheque was dated 9th March 2008.
5 15th March 2008 Confirmation from Vijaya Bank that Rs. 35, 000 has been paid to ICICI Bank vide last 5 transactions on debot card
6 15th March 2008 Checked available balance on ICICI card and it showed Rs. 35, 000 +. So I filled fuel for Rs. 2000 and drew cash of Rs. 13, 000. Now in my mind I should have Rs. 20, 000 available balance, right
7 16th March 2008 Went to Little Italy, Indiranagar, BLR with wife, son and an important Client. Bill for Rs. 1400+ declined. Restaurant full of customers and my card was declined 4 times. Each time was a huge embarrassment. I seldom carry cash and neither does my wife. So my wife had to scan for a UTI ATM; found one and drew cash from it. In the meantime the embarrassement continues as my Client offers to pay (He could not wait till my wife returned). He paid and left while I waited. My wife returns with the cash and I just could not allow the episode to continue. So I drove to my Clients house which is in Yellahanka and after a 1 . 5 hour drive managed to return his money. The worst part was that I made 6 calls to the ICICI exec the same day. Waited for an average of 25 minutes before I got to speak to an operator. Each time was a different operator. Each one of them had NO IDEA why after paying Rs. 35, 000 did my balance show so low a balance. Now imagine what am I thinking - "ICICI are CHEATS and they're robbing me only my Rs. 20, 000 that I should have as balance. Anyways, I lodged a complaint (SR[protected] with a person by name, RAkesh. He apologized for the error and said that it will take 2 days to rectify. Now in the evening I felt I should just check again. I spoke to a female rep of ICICI after waiting as usual and what she told blew my mind. "Sir, ICICI has paid back Rs. 22, 000 to Vijaya Bank because your cheque was post dated as 9th March 2008, while it was deposited on the 6th March 2008. I literally fell off my seat and when I enquired further she said that she needs to check. I wait for 30+ minutes and she returns telling me that, she can take a complaint because she does not know what the error with ICICI is.
8 16th March 2008 I requested to speak to an ICICI manager latest by the following day (i.e. 17th March 2008)
9 17th March 2008 Refer email sent (First email to ICICI Bank with subject reading, "ICICI coming across as cheats". No one from ICICI called me and I was forced to call myself. No one from ICICI, each time I called, could tell me where my Rs. 20, 000 had vanished. Mental torture continues. Imagine the mental torture of not knowing why was ICICI trying to rob me…
10 17th March 2008 Repeated calls but to no avail. TWO Email sent and got no response
11 18th March 2008 Repeated calls but to no avail. ONE Email sent and got no response
12 18th March 2008 Spoke to one BABU of ICICI. He made me wait for 30 minutes and said that he will call back. Obviously, the deligent working ICICI did not call me back Mental torture continues
13 18th March 2008
14 19th March 2008 Repeated calls but to no avail. TWO Email sent and got no response Mental torture continues
15 19th March 2008 Spoke to one Ms. Roja who said that the issue is still not sorted out and that I need to wait. ICICI will call me, she said Mental torture continues
16 19th March 2008 Could not bear the thought that ICIC was cheating me and robbing me. I called again the ICICI exec, who said that if I needed to meet an ICICI Manager then I would have to visit the head office on MG Road. I left office and reached ICICI Bank on MG Road after 45 minutes driving time. I waited in line and then was told that I needed to go to Mythri Towers, Bommanahalli. I was given 3 LAN numbers which I called 17 times and not once was the lines answered. Then I managed to locate the place after a drive time of 1 . 50 hours. In the meantime I applied for half day leave as I wanted to sort this one out. I met with Shivank (Collections Manager) AND only then (After waiting for an hour) did he tell me that Rs. 22, 000 was taken back by ICICI because of a cheque that did not clear in July 2007. Imagine the shock, anger and frustration... I tore the card into 6 pieces and gave it to Shivank and told him that ICICI can take a LONG and HARD walk because that is the end of my association with ICICI ICICI sleeping since July 2007??? / ICICI decides to simply acquire money without informing the customer???? / Who knows if this is true and if ICICI has really not collected the amount??? My mind tell me that ICICI are cheats, criminals, crooks and robbers... What does your mind tell you???? Rs. 3500 time cost / Rs. 200 fuel cost
17 28th March 2008 Repeated calls to me from ICICI / SMS'es asking for dues of 50K approx. I sent a mail to ICICI Suddenly everyone in ICICI calls for money. Nobody called when I had a problem, right. ICICI works very delligently you see when they need to complete a robery
18 6th April 2008 Another sms and I sent mail to ICICI complaining of harrasement Mental torture begins again
19 8th April 2008 Received email from Shivank telling me to mark mails to customer care and an email id was provided. So I forwarded all emails till then exchanged
20 9th April 2008 Compensation for mental torture, harrasement, sub standard service, terrible response time, unsolicited sms'es sought after by me No response to email
21 9th April 2008 Shyam from ICICI[protected] calls me and demands for payments. I sent ane mail to ICICI. Shyam tells me that he will speak to ICICI BOSSES and get back. Neither he nor ICICI gets back. He mentioned that he will revert by 10th of April 2008 Mental torture and harrasement starts again
22 10th April 2008 Got an email from customer care telling me to log my complaint through the www.icici.com portal. I did just that No response as usual
23 11th April 2008 I sent an email to ICICI seeking compensation No response as usual
24 13th April 2008 Shilpa (ICICI) called me from[protected] and she asked me to pay now. I sent email to ICICI Mental torture and harrasement starts again and she had no idea of the issues
25 14th April 2008 Received from from ICICI customer care telling me that NO compensation can be made and that I will have to pay full amount. Why no compensation ICICI does not bother to explain. Mental torture and harrasement continues
26 15th April 2008 Sent mail to ICICI for compensation No response as usual
27 15th April 2008 Received from from ICICI customer care telling me that NO compensation can be made and that I will have to pay full amount. Why no compensation ICICI does not bother to explain. Mental torture and harrasement continues
28 16th April 2008 Nagaraj from ICICI calls me and tells me that if I do not pay then he will come to my office and collect. I tell him please come!!! I send an email to ICICI Harrasement and mental torture continues. Nagaraj had no idea about the issues
29 16th April 2008 Aquel calls me from ICICI Bank and I narrate the entire episode. Spent 30 minutes on phone. He obviously had no idea of the issues. He threatens to collect money so I tell him to take a walk. I send an email to ICICI Harrasement and mental torture continues. Aquel had no idea about the issues
30 18th April 2008 ICICI sends an email saying that no compensation will be given Why no compensation ICICI does not bother to explain. Mental torture and harrasement continues
31 18th April 2008 Joginder of ICICI calls and says that he wants me to pay. So I narrate the entire apathy again. Spent 45 minutes on the call. AND, he says that I will come and meet me. I welcome him. He was supposed to meet with me the next day at 1000 hrs, at my office. I postpone meetings for the day and I wait for him. He does not show up ICICI is the worst bank in the world. Rs. 2500 time cost
32 28th April 2008 Sent mail to ICICI for compensation No response as usual
33 29th April 2008 Received sms from ICICI to pay up. I sent email to ICICI claiming compensation. Mail marked to Shivank as well Mental torture and harrasement continues
34 29th April 2008 Shivank responds nby email telling me to make payments - a one liner email and I'm supposed to obey!!!
35 29th April 2008 I reply to Shivanks email and claim compensation No response to that mail from Shivank
36 30th April 2008 Sent mail to ICICI and marked friends on BCC. Several revert to me and tell me to take ICICI to court and file police complaint for harrasement
37 2nd May 2008 Sent mail to ICICI seeking compensation
38 2nd May 2008 Shanker from ICICI calls me and I have to narrate the whole episode all over again (8th time I'm doing this now since the beginning) Shanker had no idea of the issues. Mental torture and harrasement continues
39 6th May 2008 Sent mail to ICICI seeking compensation No response as usual
40 8th May 2008 SMS received from ICICI asking me to pay. Responded with email back seeking compensation No response as usual
41 9th May 2008 Letter received from ICICI to my office address. ICICI decided to change my mailing address. No reason why. I responded with an email enquiring why the mailing address was changed Mental torture and harrasement continues
42 9th May 2008 ICICI sends me an email asking me to update my status. I reply saying that I would do so when ICICI are ready to compensate me No response as usual
43 13th May 2008 Sent mail to ICICI Bank seeking compensation
44 13th May 2008 Got a call from ICICI Bank from number[protected]. The caller asked for payments. Spent 25 minutes briefing him about the issues and he said that he will get back to me the next day. He did not. I sent an email to ICICI
45 14th May 2008 Email from ICICI saying that my credit card has been de-activated. Is ICICI notr reading mails. In March 2008 I have told ICICI that I broke my card and given to Shivank. BUT, they kept my card still active. What a joke. Is the ploy then to hope that someone misuses so that ICICI can harrass the customer further to pay???
46 14th May 2008 Naren from ICICI calls me and asks for money. I told him that I cannot brief him all over again. AND, he tells me that he is not around to listen but is here to collect. I sent an email to ICICI Mental torture and harrasement continues
47 19th May 2008 Sent email to ICICI seeking compensation No response as usual
48 28th May 2008 Received sms + bill from ICICI. Sent mail seeking compensation and not BILLS and sms'es Mental torture and harrasement continues
49 4th June 2008 Sent email to ICICI seeking compensation No response as usual
50 7th June 2008 ICICI Bank collection guy calls me and threatens to visit me for payments. I tell him that he is welcome to meet me. He says that will come in at 100 hrs the following morning. I postpone meetings and he does not turn up. Neither does he call and inform. I sent an email to ICICI Mental torture and harrasement continues Rs. 2500 time cost
51 11th June 2008 Received letter from ICICI Bank dated 27th May 2008. I sent a mail telling ICICI not to harrass me and that I wanted to be compensated. No explanation as to why was I not entitled to compensation Mental torture and harrasement continues
52 12th, 14th June 2008 Sent email to ICICI seeking compensation
53 16th June 2008 Received sms from ICICI about some stupid i-mint points. I sent ICICI an email telling them that they can keep the 11, 000 + points I had earned on my card and ensure I get compensated first i-Mint points when there is an issue; when I have broken my card into pieces etc
54 20th June 2008 Another ICICI Collections Manager from [protected] calls and asks for payments. He tells me that I have to tell him where to come and collect the payments. He says that I must pay. When I tell that ICICI has to pay me he just hangs up. I send an email to ICICI Exactly how the worst bank in the world would react. Mental torture and harrasement continues
55 23rd June 2008 Another collection agent from ICICI, who refused to give me his name calls me. He abuses and is very rude. I have to explain the entire episode to him and he tells me that if I do not oay he will visit my home. I welcome him to my office the next day. He says he will come before 1200 hrs. He does not turn up ICICI is the worst bank in the world. Mental torture and harrasement continues Rs. 2500 time cost
56 25th June 2008 5 agents call me in 2 days. So I sent ICICI not to ask collection agents to call, abuse, harrass and stand me up on meetings No response as usual Rs. 3500 time cost
57 27th June 2008 Email seeking compensation sent to ICICI No response as usual
58 7th July 2008 Received another bill… Amount keeps increasing; but my compensation seek does not!!! Sent email to ICICI telling them to save paper, effort and more money by not harrassing and torturing me Mental torture and harrasement continues
59 2nd August 2008 A duplicate of the previous staement is sent. I sent email to ICICI seeking compensation Mental torture and harrasement continues
60 5th August 2008 Email sent to ICICI seeking compensation
61 7th August 2008 Ravikumar of ICICI Bank calls. I explain the whole scenario all over again. Spent 45 minutes on phone. He says he will get back within 2 days - I laughed!!! Mental torture and harrassment continues Rs. 2500 time cost
62 8th August 2008 Ravi Kumar calls again and I'm impressed now. He says he will meet me the same day AND alas! He does not show up. I cancelled meeting and lost out again Mental torture and harrasement continues. No cares about the apathy of the customer by ICICI Rs. 5000 time cost
63 11th August 2008 Gajendra from ICICI Bank calls me and asks for payments. I have to narrate the entire episode again to him. He has no idea about any issues and says that he was told to just go and collect the money from me. He does not show up as usual Mental torture and harrassment continues Rs. 5000 time cost
64 30th August 2008 Another bill sent by ICICI and I reverty with an email to ICICI requesting for compensation Mental torture and harrasement continues
65 6th September 2008 SMSM received from ICICI asking for payments. I sent an email to ICICI seeking compensation Mental torture and harrasement continues
66 13th September 2008 Collection goons of ICICI bank call me. They had no idea of any issue but did not want me to explain - thank God for small mercies here. BUT, they said that they will come and meet me. Obviously, they never showed up and kept me waiting for 2 hours in office Mental torture and harrasement continues Rs. 5000 time cost
67 13th September 2008 Tulsi from ICICI sends me a mail telling me to write to an id which I have done so 30 times over. The same I wrote back to Tulsi
68 27th September 2008 Receievd another bill with an increasing amount… Sent an email to ICICI seeking compensation Mental torture and harrasement continues
69 3rd October 2008 Now a female caller from ICICI calls and asks for money. I ask her for an email id and I forward all mails to her. Mental torture and harrassment continues
70 3rd October 2008 Posted a complaint with consumer watch (Times of India)
71 7th October 2008 John Victor sends an email saying that attempts to call me were made. This is rubbish as I never avoid calls as a principle. I write back to John and ICICI saying the same No response as usual
72 9th October 2008 John Victor calls me back within pre-determined time frames and I'm impressed. I had to narrate the entire episode again. John promised to get back on / before the 14th of October 2008 in writing. I sent an email detailing the discussions with John to ICICI Rs. 2500 time cost
73 14th October 2008 No revert from John (BUT, that I expected anyways from the worst bank in the world) and so I sent him an email No response as usual
74 18th October 2008 Sent John and ICICI an email that I was still waiting for a revert No response as usual
75 20th October 2008 Sent email to ICICI seeking compensation No response as usual
76 28th October 2008 I get another bill so I sent ICICI a mail seeking compensation No response as usual
77 28th October 2008 Got a call from My Voice (Times) and I narrated the entire episode. They advised me to lodge a police complaint
78 30th October 2008 Sent email seeking compensation
79 30th October 2008 Received another bill from ICICI. Sent email seeking compensation
80 13th November 2008 ICICI Collection Goon ANAND calls and threatens me with dire consequences if I did not pay. I ask for his email id and forward all mails with CC's to ICICI Mental torture, threats and harrassment continues
81 17th November 2008 Received a letter from District Legal Services and responded by writing to ICICI that I did not care what threats and other harrasement methods they use on me - IT WILL NOT WORK one bit. I want to be compensated, I wrote - period Mental torture, threats and harrassment continues Rs. 2500 time cost
82 19th, 21st, 22nd, 24th, 27th November 2008 5 sms received asking me to pay. I sent an email asking for my compensation No response as usual
83 27th November 2008 FINALLY ICICI Head Service Quality send me an email saying that my complaint has been registered - SR 97609953 / Response expected on - 3rd December 2008 What a joke… It takes so many months for a complaint to be registered??? Worst bank or what????
84 29th November 2008 ICICI Manager Sudarshan calls and asks for payments. He has no idea of the issues When ICICI seeks time to respond, why do they call and harrass????
85 5th Decvember 2008 No revert from Sheetal of Head Service Quality of ICICI so I sent her an email
86 6th December 2008 HSQ Sheetal sends an email extending the response date Isn't 10 months long enough???? Joke it is for me and the rest of my community
97 17th December 2008 Fresh response time from HSQ
98 23rd December 2008 Fresh response time from HSQ
99 24th December 2008 Telco with Sheetal for 45 minutes. Documented and sent on email. Had to narrate the entire episode to Sheetal What a joke this is. After so many times on going over the issues I still have to do it… Rs. 2500 time cost
100 30th December 2008 HSQ Sheetal sends an email extending the response date
101 5th January 2009 HSQ Sheetal sends an email extending the response date
102 12th January 2009 HSQ Sheetal sends an email extending the response date
103 13th January 2009 Female ICICI person calls and asks for money. So I get her email id and forward all the mails. She had no idea of the issues What a joke this is. After so many times on going over the issues I still have to do it…
104 19th January 2009 HSQ Sheetal sends an email extending the response date
105 23rd January 2008 Received sms from [protected] asking for payments. Sent ICICI an email asking for compensation Mental torture and harrasement continues
106 27th January 2009 HSQ Sheetal sends an email extending the response date
107 28th January 2009 Sunanda Rao calls and asks for payments. I tell her that I cannot keep narrating the episode and apathies. So I send her an email of all the mails Mental torture and harrassment continues
108 3rd February 2009 HSQ Sheetal sends an email extending the response date
109 5th February 2009 Received an sms / call from ICICI; from number[protected] asking me to PAY. Sent a mail to ICICI seeking compensation
110 6th February 2009 ICICI Banks Ashok calls and asks for payments. When I tell him that ICICI has to pay me he asked that I explain the whole thing to him. I said I cannot and asked for his email id. He told me that he does not have an email id. So I hung up and he never called back What a joke this is. After so many times on going over the issues I still have to do it… Mental torture and harrassment continues while HSQ take time to revert Rs. 2500 time cost
111 6th February 2009 Now I have a Mohammed calling me and asking for payments. So I narrate the whole thing to him over telephone. He says he will get back and he never did Mental torture and harrassment continues Rs. 2500 time cost
112 9th February 2009 HSQ Sheetal sends an email extending the response date
113 13th February 2009 HSQ Sheetal sends an email extending the response date
114 19th February 2009 HSQ Sheetal sends an email extending the response date
115 24th February 2009 Ruchi takes 25 minutes of my time and then was Priya who called too from[protected]. Both ICICI people who had no idea of the issues and were simply asking when I will pay. I told them that there were issues and then I had to explain the whole episode to Ruchi. Spemnt an hour on the complete telco What a joke this is. After so many times on going over the issues I still have to do it… Mental torture and harrassment continues while HSQ take time to revert Rs. 2500 time cost
116 24th February 2009 HSQ Sheetal sends an email extending the response date
117 4th March 2009 HSQ Sheetal sends an email extending the response date
118 9th March 2009 HSQ Sheetal sends an email extending the response date
119 17th March 2009 HSQ Sheetal sends an email extending the response date
120 23rd March 2009 HSQ Sheetal sends an email extending the response date
121 28th March 2009 HSQ Sheetal sends an email extending the response date
122 3rd April 2009 HSQ Sheetal sends an email extending the response date
123 8th April 2009 HSQ Sheetal sends an email extending the response date
124 13th April 2009 HSQ Sheetal sends an email extending the response date
125 23rd April 2009 HSQ Sheetal sends an email extending the response date
126 28th April 2009 Singing playback to get me to pay my bills!!! SMS'es received 3 nos. Sent mail to ICICI for compensation
127 29th April 2009 HSQ Sheetal sends an email extending the response date
128 6th May 2009 HSQ Sheetal sends an email extending the response date
129 12th May 2009 HSQ Sheetal sends an email extending the response date
130 15th May 2009 ICICI Female Caller asks me when I would pay. I said that there is an issue and she asks me to explain it to her. So I spent another 40 monutes to explain and she says she will call me back - but she does not ICICI is the PITS you see!!! Rs. 2500 time cost
131 18th May 2009 HSQ Sheetal sends an email extending the response date
132 20th May 2009 FINALLY a response from the worst bank in the world. I get an email with a revised statement of Rs. 56K+… After so many many months they send me this… What a waste of time, effort and money… Can oyu imagine this… BUT, I want my compensation and ICICI has to pay - period. So I responded by email tellking ICICI just that ICICI will have to PAY - period
133 21st May 2009 While my email sent to ICICI in response to this new statement was not responded to; I get a new mail with the same statement ICICI does not respond to my mail but re-sends the previous same mail.
134 21st May 2009 AND, I get the same mail again… So I forward my mail again to ICICI
135 22nd May 2009 ICICI sends me the same mail again
136 25th May 2009 I get an email from HSQ Sheetal who says that ICICI has acted in the most delligent manner and that I must pay… I tell her to answer my questions in my mail to ICICI ICICI is the worst bank in the world
137 27th May 2009 HSQ Sheetal introduces OMBUDSMAN to resolve the issue vide email Another person for me to start narrating the apathy!!!
138 27th May 2009 I send Gopalkrishna an email with all the email communication and request that he provide me with his contact details; so that I could take him through MY SIDE of the oddyssey
139 5th June 2009 OMBUDSMAN sends me an email saying that, he has asked ICICI for information and that I should be getting a call from ICICI. I respond saying that I would be obliged to help
140 6th June 2009 While I’m waiting and waiting and waiting another ICICI Bank person called me from the mobile number 095908 – 05992. He had no idea of the issues and I had to reveal the whole sordid episode all obver again. So I did Now isn't this the heights???? Rs. 2500 time cost
141 15th June 2009 OMBUDSMAN sends me a mail telling me that he will respond by the 24th June 2009
142 24th June 2009 "Received sms dated 23/6/2009 : “Your credit card statement for card 4X008 has been emailed to [protected]@wings-promos.com.

Received sms dated 24/6/2009 @ 0932 / 0938 hrs: “Non payment on your ICICI credit card XXXX8008 is spoiling your credit history. Pay total dues or call customer care and press 173
"
143 24th June 2009 OMBUDSMAN tells me that ICICI has acted most delligently and I fall off my chair… Even Jack the Ripper would know who the crooks here is…
144 24th June 2009 I responded to the most STUPID response since the time the issue started with an email challenging the OMBUDSMAN's decision to judge that ICICI has acted delligently. Tell me everyone reading this, is not this how the worst bank in the world would operate. I told the OMBUDSMAN that now I realize that ICICI is really far far worse I want my compensation and just like ICICI loves to simply charge extras and cheat so will my compensation be increased as time goes by. I want rs. 1, 50, 000 as compensation as of this moment
145 25th June 2009 Its close to 0100 hrs and I have taken 5 hours to prepare this analysis and detailed note of all my communication on the issue Rs. 10, 000
146 28th June 2009 Received sms from ICICI to be preparade for a service call. Harrassment and mental torture continues
147 28th June 2009 Received call from ICICI from[protected] where a recorded message says that, if I do not pay I will lose credibility or something to that effect Harrassment and mental torture continues
148 30th June 2009 Received email from OMBUDSMAN saying according to some act I have to pay and I do not have justification for compensation. As I have been doing since the first communication to ICICI, I have replied by email saying that what ICICI is doing is not right. ICICI has to compensate me and not harrass me. I am being harrased to the point of suicide which if you went through the turn of events you will realize just, why is ICICI is worst bank in the world (According to me) Told ICICI that I will pay but ICICI has to compensate me first…

Sir, i hereby inform u that ur bank not deducted emi from ecs from Canara Bank. sir, i had paid 31 emi upto july but month of august is not deducted emi from ecs from said bank.
sir, yesterday i had contact she said i m sending all details at the earliest. sir, i do not know my account no. of personal loan of rs.50000.
my mobile no. [protected]

icici bank is not solving the customer problems it is not good to company

This is to Inform that you I have an Account with ICICI Bank, and also a prefered credit card with ICICI Bank.now they are withdraw directly money from my account for credit card without any information, which I have never linked my credit card with my account,

Please looking for your valuable action for this complaint
any more information please fell free to call me

Regards..

Shiju Joseph

[protected]

ICICI Credit Card — ICICI Cheaters

I applied for an ICICI Titanium credit card around mid of October 1007. The executive visited me, took all forms, photo, documents etc and told and told me that I should be getting the card in the next 2 - 3 weeks . He also told me that I will be getting a verification call, which I received too.

I got three verification calls (Yes, THREE!!) to verify my details, from three different ICICI personnel, asking the same information over the next two weeks and FOUR address verification, Two in Office and TWO in Home and I had to entertain all of them with all the information and additional documents they asked for verification (It was always the same thing and they would say that if they don’t present the documents, the verification will be marked as negative)

I called ICICI last week of October and was informed that my application "cannot be found" on the system!!!

Finally when I called the customer care (the hellish experience on earth) I came to know that my application got rejected (god knows for whatever reasons).

Whenever somebody tries to call icici bank and you will get many options. Upon selecting one option, you will get much more options and the process continues. By the time you speak to some human being (after selecting all unwanted options) you would have spent 10 - 15 mins wasting your phone call.

After all these drama, I came to know the result of my application. First of all, the executives who come to us makes vague promises telling that we are eligible for the card and promose 101 things. The actual truth is, these cheaters get an incentive for "every application form" filled, from the customers, whether the applicants get the card or not.

Wonder how they got to be No. 1 in credit cards.

ICICI Credit Card — ICICI credit is asking me to pay that amount without using credit card

My self Bhupinder Singh and I have a complaint against ICICI Credit card.

ICICI Bank’s Marketing person has sold me a credit card in January 2006 and I have received Credit card (Credit card number [protected]) in February 2006. But ICICI has sent me an insurance policy along with the credit card which I have not asked for. As soon as I have received my credit card I have make a call to customer care (One can check the record for the same for incoming call made by me for that card) to cancel my insurance policy (ICICI policy has 15 days to cancel the policy from the date of issue); but the customer care executive told me that if I will cancel the policy I have to pay 1395.00 Rs (One thousand three hundred and ninety five Rs. only). After that despite of my calls no charges revert back by ICICI credit card. I have not used credit for any transaction, not even a single swipe.

But now after one year I received a call from Delhi[protected] from Mona for payment of 4300.00 Rs against my credit card and she negotiate the amount to Rs 575.00 to give me the clean chit against my credit card statement.
Again on dated 13/11/2007 I had recieved a call on my mobile from a number [protected] and the person didn’t tell me his name but give me a number [protected] and asked me to call on this number as some one is going to impose a legal case on me in Patiala house of Delhi and the number belongs to Advocate Shikha Desai. He told me that I should tell her my file number 3447.

I made a phone call to that number on 3:20 pm and she said that ICICI credit card is going to impose a legal case on you, if I don’t want to legal procedure I should talk to Mr. Balwinder on [protected] or on [protected]. She told me that person is the collection manager.

I made a call to that number, one number was switched off and second number was deliberately not picking up even after so many calls. I again rang advocate Shikha Desai and told her that no one is responding to phone calls. She told me that call after 5 minutes.

I made a call after 5 minutes and Mr. Balwinder told me that I have to pay the amount weather you have purchased any thing from credit card or not and now the negotiated amount was 945.00 Rs.

The time I got a phone call from a person on dated 13/11/2007 at 3:15 pm I was in a critical meeting and suddenly I was in shock and instead of meeting I have to take time out for making calls to ICICI credit card persons.

I just want to ask one thing that I have not used credit card, I have asked policy, I had asked bank to cancel my policy with in the time frame; Still ICICI doing the mental harassment and wasting my time unnecessarily.

Hi Ratnakar,

what is your response to this now? i am having similar issue which i received a letter on 23rd April and someone else was using a credit card in my name. when i spoke to the bank they did not respond to me properly and asked me to do what ever i could.. i am planning to lodge a police complaint!

regards
shravan

ICICI is a big cheater. Let me know whats your case status at present. I would like to help you as I am also suffering from 'no response' on the unauthorized usage of my credit card.
Thanks
Manish

Date: 15.05.2008
To
ICICI Bank Limited
Credit Card Division
Mumbai ICICI Bank Limited
ICICI Bank Phone Banking Centre
5th floor, Md. illayas khan estate,
Road No 1,
Banjara Hills
Hyderabad 500 034, India

Subject: Reply to your letter dated 02.05.2008 and Payment to BSNL without permission/request and non sending the statement and then levying charges of late fee, interest etc.- Regarding

Reference No. CC/21-04/49591

Sir,

The undersigned is holding a credit card no. [protected] and making all the payments in time but the statement of January 2008 has not been received by the undersigned till date but after receiving SMS from you I made a payment of Rs. 5417/- on 28.02.2008 through cheque no 950073 dated 28.02.2008 but in the statement of February 2008 Rs. 412.96 was shown as outstanding previous balance and on making enquiry it was informed that this payment is made to BSNL Gurgaon for phone no. 2252624 but no such payment ha been made till date in this account. Above all this you have charged all types of charges on the undersigned. Interestingly on a payment of Rs. 412.96 you are charging an interest of Rs. 427.45 for one month apart from late fee etc.
Apart from al this I have never applied for any service from you to make any payment to BSNL Gurgaon or ant where else on my behalf and without my requestor permission you could not make any payment n my behalf. It is also suggested that the above phone is not in my name.
I have lodged complaint in this regard several times in your costumer care but despite request they did not gave and reference no. for further communication on the pretext that they do not provide any reference no. and also advised me to write to you.

You are advised to rectify your mistake and correct the outstanding position of the undersigned to enable me to make the genuine payment otherwise I shall have no option but to approach the MRTP Commission as well as Court of Law.

Thanking you.

Sincerely,



Aakash Aggarwal

To
ICICI Bank Limited
Credit Card Division
Mumbai ICICI Bank Limited
ICICI Bank Phone Banking Centre
5th floor, Md. illayas khan estate,
Road No 1,
Banjara Hills
Hyderabad 500 034, India

Subject: extra billing


Sir,

The undersigned is holding a credit card no. [protected]
i purchase amout of Rs 1150 and i paid Rs. 1556 approx with interest charges or serivce charge but you will send me after three month one onother bill amout of aprox Rs 3100

You are advised to rectify your mistake and correct the outstanding position of the undersigned to enable me to make the genuine payment otherwise I shall have no option but to approach the MRTP Commission as well as Court of Law.

Thanking you.

Sincerely,

ICICI Credit Card — Issue pending for Credit card no. 4477466999162000

Dear team,

I am hereby attaching the NOC and cash receipts of the payment provided by your bank.

Pls go through the attachments and trailing mail for details.



Waiting for your prompt action and reply.



Regards

Rishi Kapoor - CB1

[protected]


[protected][protected][protected][protected]

From: Rishi Kapoor
Sent: Friday, May 02, 2008 8:24 PM
To: 'customer.[protected]@icicibank.com'
Cc: '[protected]@yahoo.com'
Subject: Issue pending for Credit card no. [protected]



Dear customer care team,



History of case:

I have already given a request for close my credit card no.[protected] at below mentioned no.[protected] to one of your executive in the month of April.

I had many discussions with your executives regarding the full and final settlement of my account. Finally, decided by your Chandigarh team, they instructed me to deposit 9000/- in two installments (4000 + 5000) for final settlement. I have already paid Rs.1060/- before this, it means total amount would be

9000+1060= 10160/-.

v One of your executive visited my premises to collect two cheques (4000 + 5000) worth Rs.9000/- and provided me NO objection certificate (which is currently with me) against that payment of Rs.9000/- by cheque in two installments.



Current status:

One payment of Rs.4000/- has been debited from my account and second or final payment of Rs.5000/- will be debited from my account on 12th May 08.



Issue:

I have received a bill of Rs.12000/- approx. in last dates of April for the same account, after that I logged my same concern at your website. Against that complaint I received a call from your customer care (Ashish) Hyderabad, he confirmed that my account is still open and there is no records found regarding final settlement or NOC.



Now, my question is you people have already provided me the NOC against the amount of Rs.10160/- then why you people are sending bills again and again to me.

What type of fun you people have in this. I failed to understand. Pls try to understand it gives bad impact on your Brand Name.



Pls provide me the resolution for the above mentioned concern immediately or send me the contacts of your legal desk for further action.



Regards

Rishi Kapoor

[protected]

ICICI Bank is a cheating no 1 bank and no 2 will be ABN AMBRO BANK. Better to not deal with them. even i have some issue like this. I have no idea how to solve this and i am not getting any response also from them if i call.

estate agent — wihtout are permission how can they issue credit card

hello sir,
As we have not appiled for any credit card..than how can the icici can issue a crdeit card..and still we have not recevied it..than too the call comes everyday from icici..they whether u got or not..
kindly help us..as we dont need any crdeit card..so tell the procedure what to do..and how to stop the ph call also from icici...as they send a message also that your mtnl bill would be paid by credit card only and it is activated..
so kindly help us out that how to cancel that card..

thank you
jitesh p sheth

ICICI Credit Card — cheaters

they are just cheating on people saying they will be getting their credit card soon only if they accept for the insurance policy and promise to cancel them later which they never do...

Good Afternoon,

This is Rajasekhar I have complaint is there regarding Lombard (cashless healthcard) your one of the executive Rani is there did the blended mistake for me.

Actually I have apply for credit card. She calls to me and told that your credit card has some amount will be blocked some 20000 amount suppose this amount will be unblocked you must take the policies that amount. After that you have received documents you given a 15 days grace period for decide whether the policy is taken or not. My policy is activated on September 20. She told me after 1 month there is no deductions in the amount suppose you want to cancel the policies.

My policy details are one is 04007890/00/00 and 04007889/00/000 regarding this plz help no deduction of my amount.
I enquired that executive Rani is leave that company.


Regards:
[protected]

Hi,

I am Manavi Sharma a Credit Card holder for ICICI bank. I have been harrasssed of the unnecessary fees and charges levied to my account, If you see the track record of my account, I have been making all the payments in full for any of the purchases, It was once when I was delayed in one of the payment as I was travelling, I have never put in any request of any kinds as SI Standing Instructions. I told them to remove this charge which they never did so I delayed the payment and for a meager amount of 3000 they have made the amoount outstanding to my account as 12800 now. I am ready to make the payment for my Purchases - that extra charge of Si ...I will not make any payment for any amount accumulated due to unnecessary charges and fees.

I have other credit cards too, I have a wonderful record with them . ICICI credit card service is the worst I have ever encountered.

Pls refer to my case for the account # [protected].

Regards
Manavi

Credit Card — cheating of card said my name and sent the card in my wife's name

dear sir, i am amn amro credit card holder from past 2 years, bank dsa rep. called me one miss Nidhi of m/s press enterprises pvt. ltd no.16, 2nd floor, apple villa, lalbagh road, bangalore-27, phone 66126000. she told me that if i was married i will get one more card in my name with a limit 4 time more than the existing limit. so she asked for my marriage proof, so i gave my wife's voter's id, and i signed for one document without reading the content because i was in a hurry. one of the executive came near my house a took the signature, i informed him also that the card should be in my name only. when i reciecved the card it is in my wife's name.
so this is a clear way of cheating and abn amro will be in black marks in future by this D.S.A. of abn amro. the request the concern people to take immediate action and i request them to cancel my wife's credit card.

regard's
asif khan

The undersigned is holding a credit card no. [protected]
i am not purchase amount of Rs 3549.00 & 3749.00 Dt. 8.05.2008 Transsaction Details 1777314 & 1777511 soupose i have to purchase please give me detail immediatly, for enabling us to submit bills to our company, this is for your kind information

ICICI is one of the most cheated bank in world, They do same with me.They have no records of my payment's of credit card.

Dear Friends,
I also have same type of issue. I have settled my credi card account last month, but this month again they are issuing me statement stating that i have to pay Rs.10, 000 more.
They blocked my saving bank (ICICI) account. it was salary cheque they blocked. I am only earning in my family and i have 7 months kid. how can I manage if they blocked my full salary.
They really cheating. We need to fight jointly.

ICICI CREDIT CARD GOLD — RETURNED TO CHENNAI BECAUSE ADDRESS LOCATING PROBLEM

OVER TELPHONE ICICI HAS TAKEN THE ADDRESS AND AWB NO[protected] WAS COURIERED ON 2ND DEC AND RETURNED TO CHENNAI ICICI ON 8TH DEC WITHOUT MY KNOWLEDGE

THIS HAS TO BE SOLVED IMMEDIATELY

REG
HARISH

I had provided all the required documents to one of the fe of icici bank for a new credit card.I waited since a mth for the positive or negative reasponce for the bank side.I didnt receive any notification frm their side..even my documents are been not gvn returned to me.

Sir,

I have one Visa Card from ICICI Bank issued in November 2006 having no. 4477 **** **** 4000. I have never recived the original card though I have received a subsidiary card.I have not used the card since January 2008 and still the Bank is asking to pay Rs. 9800/- towards the credit card. Neither the Bank is regular in sending Monthly statement and it is very difficult to get the complint lodegd on Customer care. Yes they do send their recovery agents in time. I have received umpteen number of telephone calls from the Bank and every time I have to explain themthe cause but no one cares thereafe.

In June 2008 Ihave received a call from the Bank and stated that I have to pay Rs. 15000/- . I immediately agreed asked him to issue a statement to that effect but he told me that fist you pay the amount and then we will issue the statement. I paid them Rs. 10, 000/- instantly but in next statement no deduction was made on account of interest charges. I further paid Rs. 5000/- in september as I was again assured by Ravi that no further amount need to be paid.

It seems that Bank deliberately doesnot want to settle the issues so Interest charges keeps on increasing. I have received a letter from ICICI Bank Bombay in November and I have written to them in November itself. But look at the working of the Bank, It gives Newspaper advertisement to inculcate the customers but when the same customer writes it doesnot care.

The Bank has created the mess. The tactics of the Bank is simple create a mess and customer will have to pay.

icici /Credit Card — new platinum card

you already told 4 times platinum card was issue and also 4 times your call was received but platinum was not received.

Hi,

This is Lakshmanan S holded ICICI Credit Card [protected].
My Card was moved to CIBIL Status and I have gone for a settlement on 9/8/2008 to close my card.
I have paid RS 5000 as settelement amount and the bank informed the card will remove from the CIBIL status on the next update of CIBIL ( within 30 to 45 days).
Still now CIBIL is not removed and i am not able to go for any loans.


I have sended the mail to CIBIL deparment on 31/12/2008 and they told to approach the credit institution, which has drawn a report on me.Requesting the ICICI bank to send the updated records to the CIBIL, will then get reflected in my credit report.

Please find my details

Name : Lakshmanan S
DOB : 20/8/1981
ICIC Credit Card :[protected]

Thanks,
Lakshmanan S

Life Moment Jai Prakash Sharma mob. [protected] I not Riceve Platinum Credit Card Adress1/8338 West Rohtash Nagar Near By Jammu And Kashimr Bank Shahdara Delhi 110032

ICICI BANK PLATINUM (CREDIT CARD) — PAYMENT MADE BUT NOT APPEAR IN THE STATMENT

IN THE M/O DECCMBER 2008 I HAD MADE A PAYMENT OF Rs. 8900/- TOWARDS PAYMENT FOR THE M/O NOV-08 VIDE CH NO. 331787 DRAWN ON HDFC BANK GUGAON AND IT WAS CLEARED ON 08.12.2008, AS PAYMENT OF CREDIT CARD NO. [protected] WHEN I RECEIVED THE STATEMENT FOR THE M/O DEC-08 AS WELL AS JAN 09, I SHOCKED TO SEE THAT THE SAID PAYMENT WAS APPEAR IN THE STATMENT AND BANK ALSO CHARGED FINANCE CHARGES AND LATE FEE CHARGES. TO SUPPORT MY VIEW I CAN PROVIDE BANK A/C STATEMENT OF MY SB A/C NO.[protected] MAINTAINED WITH HDFC BANK, GURGAON BRANCH, WHICH I HAVE ISSUED THE ABOVE SAID CHEQU. PL LOOK INTO THE MATTER AND ARRANGE TO GIVE THE NECESSARY CREDIT.

This ref to my Credit card no [protected] for which i have paid the montly installment of Rs 8370/- on 2nd Feb 2009 to Santhosh of Vinayak Agency through chq no 228834 Dated 2nd Feb.
Surprisingly today morning I got a call from Mr. Raj (Phone No[protected] of Vinayak Agency). When I ask the reason for not depositing the chq he abused me and informed that due date is 16th Feb and not 5th Feb.

Requesting you to look into the matter ASAP. I have already given the complain to ICICI Customer Service against Mr Raj (DSA- Vinayak Agency) for necessary action for using abused language and not depositing the chq .


[protected]

CreditCard — SPELLING MISTAKE ON MY ALTERNATE CREDIT CARD PROVIDED TO ME

I MR VIJAY N RASAL RECEIVED MY NEW CRECDITCARD TODAY MORNING BUT THE ALTERNET CREDITCARD PROVIDED TO ME WHIH IS NAMED UNDER MY WIFE HAS A SPELLING MISTAKE ON IT SO PLEASE TAKE THIS MATTER IN TO CONSIDERATION AND DO THE NEED FULL REPLY AS FAST AS POSSIBLE

Mr Ratnaker

You are right ICICI is very big cheater and froud company I am also facing same problem and there is no response and action against my complaint . COuld you suggest me how can resolve yuor problem SO same step i can follow.

Jitendra Kumar SHakya
Mob [protected]

You are right ICICI is very big cheater and froud company I am also facing same problem and there is no response and action against my complaint . COuld you suggest me how can resolve yuor problem SO same step i can follow

ICICI Credit Card — ISSUANCE OF CREDIT CARD

This has reference to issuance of CREDIT CARD by ICICI. Whereas I have not applied for it whether it is renewed or issued fresh. My resentment towards the person who delivered the Credit Card in my Office after coming to me and asking about me who is Rajeev Choudhary. I told him that I am the person to whom you want. Asked me show your identity. I asked him you entered in this University after that you have advised that you go to Academic Section the concerned person is sitting in that Office. After that you have come to me and asked my identity. I am working here for the last 21 years. He take back the Credit Card from me. My aim only to bring your kind notice that the Credit Card opened retruned herewith. If any dealing with that Credit Card I am not responsible for it because I am not uitlizing lthe services of ICICI CREDIT CARD. So, in future ensure that person who delivered the Credit Card How to talk with a person.

I fully agree with the this . I also having a similar experience .. I would like to move to cort or consumer cell . Any body having an idea how to proceed the case against ICICI bank..

Sub : Platinum Credit card No : [protected]
Customer Id : 3432500

A few years ago, I was issued a ICICI Gold card from your end, without me applying for the same, It was subsequently the said card was upgraded as a platinum card. I always pay the credit card bill in full and not in installment basis you offer.

The statement dated 17th March 2009 was processed from my office and was dropped in ICICI Credit card drop box. Since the amount was not debited to our account for Rs.14, 042.54/- for more than two days, our accounts department followed with your customer care cell on the same and only then they informed us since there was an error in the credit card number mentioned in the cheque, and the same was not processed. Further they could not offer any explanation why we were not informed of the same.

The same evening, when I used my card in Apollo pharmacy, at Chennai, the transaction was declined, which needless to mention was embarrassing and irritating, considering that I have a clean track record. I had used my other platinum credit card to pay the same.

Immediately after the above impleasant episode I received an SMS from mobile number[protected] stating the transaction of INR Rs.10, 869 was declined due to delay in my payment, and further asked me to contact customer care.

In view of the above kindly clarify the following:
a) You send an SMS that a credit card bill is dispatched and payment due date, and you send an SMS when a transaction is declined
b) Why then don’t you send an SMS when there is an error in our cheque, which has never happened before.
c) Even if the payment is delayed, and when I have substantial unutilized credit limits, where is the need to decline transactions, especially when I have a good track record of payment ?
Till I receive a satisfactory explanation from your end, I have asked my office to suspend all further operations/ payments on this credit card, which has caused me considerable embarrassment and loss of prestige, for which the bank will have to necessarily compensate me.

Please acknowledge.


D.P.DEVNATH
EXECUTIVE DIRECTOR
EUROCON TILES, CHENNAI

We have seen your reply. But you have not replied for the three questions below. Please clarify the same.

ICICI Credit Card — Regarding Payment Issues

Dear Sir/Madam,


My problem is related to the ICICI Credit Card. I have taken a Credit Card from the ICICI people during Jan 2008 and after that the ICICI General Lombard Insurance is activated in my card.

During March-April I lost my card and I have called the ICICI officials and had blocked my Credit Card and have told that specficially to cancel all the schemesoffers regarding that credit card. They had confirmed me that all the things related to the card are cancelled.

After some months, in Oct-2008 I got messages on my cell regarding payment of my credit card with respect to the ICICI Lombard Insurance.I tried calling those customer care but in vain. I didnt get any kind of response from them.

I again mailed in the complain queries from the ICICI websites.I told them to reverse all the amounts from my credit card.There is no point of payments since I have already lost the card and even informed the ICICI people regarding this.But those managers replied me like this::

""""We sincerely regret our inability in providing the credit for the transaction and waiver of the charges as the outstanding is due to the non payment of the ICICI Lombard Insurance policy number 4034/FPP/03305355/00/000 with the premium of Rs 6732.00 billed on the credit card account and as per the records available from ICICI Lombard the policy was booked after they have received your consent to debit the credit card account with the premium amount"""

Again After repeating calls to them, there Head of Service, mailed me the following:::

"""""""Dear Ms. Panda, Werefer to our earlier e-mail of April 17, 2009 towards your ICICI Bank Credit Card Account.As per the voice recorder system, towards the Lombard Policy, our officer has been informed about the details of thepolicy and you have authorized to debit the Lombard Policy Equated Monthly Instalment ( EMI ) through your credit card account.As per voice recorder system, you have notinformed about lost of credit card.There is an amount due in your credit card account is Rs. 9, 952.02 as on April 23, 2009.Hence, we request you to pay the total amount due by the due date to avoid the financial charges in your credit card account. Sincerely, D. Sri LalithaOffice of Head Service Quality.

If i havenot use the card for any purpose, else I lost it and given all the complains to the ICICI people to cancel everything, then why should I pay ??? I am unable to understand.

Even two days before some lady called me from ICICI officials and just talked with me in ruthless way even if saying me that I am playing game with them.

I told her, that if after losing credit card also we need to do any kind of payment for the Insurance then they should have informed me when I lost my Credit Card. They havent told me anything regarding this.

If they would have told me the same thing then I would have settled the amount there.There are just increasing the amount from 6000--10, 000 nearly.

Please help me in this matter. Waiting to get a positive response from you.



Regards,
Itishree

Hello All,

the similar problems even i am facing with icici credit card. they are the best wheb it comes to harassing common man. But i think all those who have any sort of problems with icici bank should unite and fight. Afterall we cannot pay them our hard-earned money without being any fault of ours.
I request to all those, who do not have the credit card but its being misused or they possess the card, which they have'nt used instead has been misutilised by someone, or any such fraud case, then please do not communicate with icici or any other bank for that matter on telephone, please always communicate through emails because to have a written record is must. First you should write a complaint to the respective bank and then immediately take police help and lodge an FIR. Again along with the attached copy of FIR write a mail to the bank. This is the best way to safeguard yourself.

Regards
Taniya

Hi,

I am Tarun holded ICICI Credit Card [protected]
My Card was moved to CIBIL Status and I have gone for a settlement in 2007 to close my card.
I have paid RS 23, 000 as settelement amount and the bank informed the card will remove from the CIBIL status on the next update of CIBIL ( within 30 to 45 days).
Still now CIBIL is not removed and i am not able to go for any loans.


I have sended the mail to CIBIL deparment and they told to approach the credit institution, which has drawn a report on me.Requesting the ICICI bank to send the updated records to the CIBIL, will then get reflected in my credit report.

Please find my details

Name : Tarun Mittal
DOB : 28/11/1978
ICIC Credit Card :[protected]
Thanks,
Tarun Mittal
[protected]

THIS BANK HAVE A GOOD TIEUP WITH EVEN RBI & COURT, THEY VERY WELL KNOW THAT MIDDLE STANDARD PEOPLE LIKE US CANN'T SUCCEED BY GOING TO COURT.

WHAT TO DO DEAR, STARTING FROM POLITICIAN ALL ARE SELF ORIENTED.ONLY GOD CAN SAVE WE LIKE PEOPLE.

SUCH A WORST BANK I NEVER SAW IN MY LIFE, GONE TO HELL IN ITS SERVICE.HELL IN MIS BEHAVING CUSTOMERS.

THE BANK DONOT WANT TO RESOLVE THE PROBLEM IMMIDIATELY, PROLONG THE ISSUES FOR YEARS TOGETHER, FINALLY SHOKING THE BLOOD BY SAYING BANKING RULES.
THE RBI SHOULD CLOSE THIS BANK.

write an email to chanda.kochar or kochar.[protected]@icicibank.com and screw her yummy ...

ICICI Bank Credit Card — Excess & Unknown charges being withdrawn and no steps taken despite complaints

Excess & Unknown charges being withdrawn and no steps taken dispite complaints.
there have been more than 1500/- withdrawal from some real player... charges transacted over the past 4 months for unknown reason.
despite 4 times complaining no active steps taken to stop the ongoing transactions.
You get damm 1 line answer by e-mail from their executive about your 5-7 pointwise query to leave even much more frustrated.

I am also facing a very big problem with ICICI as after getting a settlement I have paid the dues, and still they are sending statements and calling me atleast 2 times a day. I am also planning to lodge a complaint in consumer sourt.

Dear Mr Shah,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of your credit card, along with your full name and current contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

awaiting your response

regards






sunil kumar.g.s


--- On Fri, 12/6/09, Sunil kumar.g.s <[protected]@yahoo.com> wrote:


From: Sunil kumar.g.s <[protected]@yahoo.com>
Subject: Fw: RE:'ICICICARE=[protected]' SUSPECTED SPAM:money autodebited from my account with out my knowledge
To: "ICICI BANK" <customer.[protected]@icicibank.com>
Date: Friday, 12 June, 2009, 4:36 PM



--- On Fri, 12/6/09, Sunil kumar.g.s <[protected]@yahoo.com> wrote:


From: Sunil kumar.g.s <[protected]@yahoo.com>
Subject: Fw: RE:'ICICICARE=[protected]' SUSPECTED SPAM:money autodebited from my account with out my knowledge
To: customer.[protected]@icicibank.com
Date: Friday, 12 June, 2009, 8:13 AM





Dear Mr.sandeep,

My Card Number is [protected].

with regards






sunil kumar.g.s


--- On Thu, 11/6/09, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' SUSPECTED SPAM:money autodebited from my account with out my knowledge
To: "Sunil kumar.g.s" <[protected]@yahoo.com>
Date: Thursday, 11 June, 2009, 10:38 PM


Dear Mr. Kumar,

We are unable to trace your credit card details with give credit card number. We request you to provide your correct 16-digit credit card number.

Sincerely,
G.Sandeep
Customer Service Officer
ICICI Bank Limited



"ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590 days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any ICICI Bank branch."

Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking>Cards>>Credit Card>>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: Sunil kumar.g.s ([protected]@yahoo.com)
Date: Thursday, June 11, 2009 08:51 PM
To: ICICI BANK (customer.[protected]@icicibank.com)
Subject: SUSPECTED SPAM:money autodebited from my account with out my knowledge



Dear sir,
I have been trying to contact the credit card department & customer care by mail and phonr but in vain.
I have discontinued my credit card [protected] which is clearly explanied by the mail which i have send to customer care in june 2008.
Subsequently very recently a person from icici called me up and told me that there is a huge pending for which i have told him about the mail i have send to customer care & he thereby agreed for a settlement and told me to pay 10000 rs, which i agreed.
In may rs 4720 was auto debited from account & in june 15000rs have been debited from my account which i deposited towards my home loan, the home loan amount has bounced and this has resulted in enormous amount and stress and pain.
This has resulted in me loosing my confidence in the banking system of icici.This has resulted in me planning to discontinue my icici account .
i request you to do the needfull to reimburse the excess cash withdrawn from my account.
with regards
sunil kumar.g.s
[protected]
Dear sir,
This is sunil kumar.g.s, My icici Home loan a/c Number is LBCHE[protected].
on 9th of june i received a SMS stating that my loan Emi has got Bounced & the reason given in the SMS was insufficent funds.
On 4th June 2009 i have deposited rs 15000(fifteen thousand) to my icici a/c Number[protected].
In that case, I dont understand how the EMi could bounce,
there could be only one chance that is some one has infilterd into my account, which means that my icici account number is not safe for me to deposit money, if any one can acess to my account any time what is the point in having an debit card, password etc...
Further i would like to know how this bounce has taken place, for future i would also like to have an alternate option to deposit my home loan amount, i have lost confidence in your system because of which i would request you to suggest me some other way to pay my home loan rather than deposing my money in the above mentioned account number which is not safe.
This is a very serious issue and i request you to address the same immediatly, otherwise i would have to look out for other options to adress this issue.
I have been trying to contact the customer care & there was no response.
Regards
Sunil Kumar.g.s
Mobile Number :[protected]
#3/19, periyar 1st cross street,
srinivasanagar,
padi, chennai-600050.


sunil kumar.g.s


--- On Sat, 26/7/08, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Fw: reg: wrong statement
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Saturday, 26 July, 2008, 8:09 PM


For quicker resolution of your query/request, please write to us through "E-mail Us" facility. This facility is available on the first page of our web site www.icicibank.com, under "Reach Us ".
Dear Mr. Kumar,
Further to our telephonic conversation, we have initiated a request for cancellation of your credit card with the Service Reference number SR74256498 and will be processed in 7 days.
Never give away your card details or account details in response to mails that offer free gifts or lottery winnings.

Sincerely,
Biswajit Sahoo
Customer Service Officer
ICICI Bank Limited
Credit Cards Fees structure is changed w.e.f. 1st June, 08. For details visit www.icicibank.com>Personal Banking >Cards> Credit Cards > Most Important Terms and Conditions.
Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.


CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
-----Original Message-----
From: Sunil ([protected]@yahoo.com)
Date: Friday, July 25, 2008 08:43 AM
To: ICICI BANK (customer.[protected]@icicibank.com)
Subject: Fw: reg: wrong statement
Dear sir,
I am going to surrender/cancell all my icici credit cards . pLs let me know the procedure to surrender the same.i want to surrender my creidt card & not intrested in using it any more.
I am fed up with the sort of non-reponsiveness from you, when ever a customer service representative is called for any query, they are unable to clarify.
I have also not received a revised statement, again while going through the credit card statement ([protected]) i am also charged with an additional 100rs fee leived for cash payment, were as i have made my last payment by cheque.
In case these issues are not clarified i will have to look out for an alternate way of sorting this out.
My Mobile number is [protected]
regards
sunil


sunil


--- On Thu, 24/7/08, Sunil <[protected]@yahoo.com> wrote:

From: Sunil <[protected]@yahoo.com>
Subject: Fw: reg: wrong statement
To: "ICICI BANK" <customer.[protected]@icicibank.com>
Date: Thursday, 24 July, 2008, 9:03 AM


sunil
--- On Tue, 22/7/08, Sunil <[protected]@yahoo.com> wrote:

From: Sunil <[protected]@yahoo.com>
Subject: reg: wrong statement
To: "ICICI BANK" <customer.[protected]@icicibank.com>
Date: Tuesday, 22 July, 2008, 8:55 PM




Dear mr.Rajiv,

Thanx for the reply, regarding the symantec nortan renewal i have already written to you immediatly when nortan has misused my card and i have even tried to contact the merchant, he did not respond to me. the card number which you have mentioned is not used by me and i belive it stands deactivated since all the balance has been shifted to my new platinum card.


So i request you to look into the matter and revert the same, i would defenitly not like to pay for something which i have not used or purchased,


Regarding my mobile number i have already updated my mobile number 3 times with different branches of icici bank and for the last 3 years my mobile number is [protected].


Hope you will do the needfull.


with regards

sunil



Dear Mr. Kumar,


For quicker resolution of your query, please write to us through the "Email us" option at www.icicibank.com.


We have reversed the late payment charges and interest charges.
Date Description Foreign
Amount Billing
Amount
02/07/2008 CHEQUE PAYMENT RECEIVED, THANK YOU 18532.00CR
22/07/2008 Late Payment Fee Reversal 400.00CR
22/07/2008 Service tax reversal 49.44CR
22/07/2008 INTEREST CHARGES Reversal 1438.48CR
22/07/2008 Service tax reversal 177.80CR

Regarding the transaction dated june 21, 2008 of amount Rs.2676.72 made towards SYMANTEC NORTONRENEWAL, we will not be able to stop the payment.
If wish to stop the payment towards the merchant, you need to deactivate the card 4477xx9004.
Alternatively, you can contact the merchant for the cancellation of the transaction.

We tried to call you on your contact number [protected] but could not establish any contact with you.
For any further clarification we request you to provide us your current contact number preferably mobile number.
Never give away your card details or account details in response to mails that offer free gifts or lottery winnings.

Sincerely,


Rajeev Ranjan Jha
Customer Service Manager
ICICI Bank Limited

Credit Cards Fees structure is changed w.e.f. 1st June, 08. For details visit www.icicibank.com>Personal Banking >Cards> Credit Cards > Most Important Terms and Conditions.
Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.


CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
From: Sunil ([protected]@yahoo.com)
Date: Sunday, July 20, 2008 08:35 PM
To: ICICI BANK (customer.[protected]@icicibank.com)
Subject: Incorrect credit card statement
Dear Sir,
I have received my credit card bill(Card Number: [protected]) for 33, 364.00/= This has actually come as a rude shock since i have setteled the entire amount of my last statement well in advance& this was clarified to your people over phone.
In this Particular statement i have received i have been charged with late fee, some fee leveied for cash payment intrest charges and so many other things.
I have also been charged 2676.72 towards symantec noton renewal norton which i have informed to you well in advance that the card number of mine was mis used.
I am forced to surrender the card with immideate effect . I have also spoken to the customer service (mr.sarvan) he told me the same has happend due to system error.
I wonder how system error can occur in a reputed bank.I request you to take the necessery steps to Block my card immediatly.
With Regards
Sunil Kumar.G.S





sunil


[protected][protected][protected][protected]
Bring your gang together. Do your thing. Find your favourite Yahoo! Group.


[protected][protected][protected][protected]
Did you know? You can CHAT without downloading messenger. Click here


[protected][protected][protected][protected]
Bring your gang together. Do your thing. Find your favourite Yahoo! Group.



sunil kumar.g.







sunil kumar.g.s

My card was lost and it was 10 days and i was not known then one day i got the sms stating that we accept your trancation because it is over the limit. Then i checked the card. It was not their and i booked the complit to icici bank stating that my card was lost and hot list the card my transactions what made for 5800/- wasw in investigation and temperoury credit was given after 20days the final debit of 5800/- has done. Just i want to know on which terms the invistigation had done - with this no charge slips are providing from the bank. As theyare informing that they cant provide the same.

I wanted the coments on this

Hi,

I face similar problem, I have paid my outstanding amount and still they are asking me to pay the outstanding with interest, they have no records of my payment's of credit card, they have moved to CIBIL. They are big time cheats... I m very desperate in finding a solution now.. I donno what to do and how to proceed further. I struggled so much to pay back that outstanding amount. I am jobless now, running a day is being difficult. This is a mental harrassment. I called them many times to get a solution but they are not responding properly, behaving so cheap. I cant live another day without this problem being solved. I donno where to go and approach. We need to fight for our problem to get solved. Someone provide a good resolution for this, how can they just swallow our hard earned money, ICICI is sucking our blood... ICICI is doing MENTAL and FINANCIAL HARRASHMENT and have PUT MY LIFE IN DANGER...

I HAVE TO ADVICE THAT MY PREVIOUS CARD NO [protected] VALID UP TO APRIL 2009 IS EXPIRED.AFTER THAT I HAVE NOT RECEIVED MY NEW CREDIT CARD TILL DATE INSPITE OFF I DO COMPLAIN ON YOUR HELPLINE NO

PLEASE LOOK INTO THIS MATTER AND ARRANGE TO SEND MY NEW CREDIT CARD!!!

I am staying abroad for past 1+ years, I came to know abouth this which I have noticed a sudden deduction
of 9, 257.17 from my icici savings amount on 18/06/2009, which was the only balance at that time.

When I checked I have seen that was deducted for the Credit Card Balance .
Please note I have blocked this credit card in Dec 2007 .

When I called the customer today I have realised that this was because of the supplementary card associated with
this credit card.
As per the customer care the fraud transactions was happened from this supllementary card.
I don't know where this card is right now

Please answer my following queries :-

- Why was the Supplementary card not blocked eventhough the main card was blocked .
- How move legally against this fraud transaction ?
- Do I need to pay any amount now to avoid further interest ?

Dear Tarun,

I hope you are aware about Banking Ombudsman. Please lodge a complaint online to your Banking Ombudsman before you go to court. You might get a faster relief. If this does not work then you can try Consumer Court.

Best of luck, unfortunately they are like that only.

On 12 July 2009, I made a transaction of Rs 22000/- (ref No 74182279194000000023300) with Holiday Home Makers through your credit card. I was told that as per arrangement with ICICI Bank amount will be repayable in 9 installments with due interest thereon. After 01 or 02 days, I got a confirmation call from your Bank informing me that amount of Rs 22000/- would be recovered in 9 equal installments and interest of Rs 2100/- (appx) would be charged thereon. However, to my utter surprise, the entire amount of Rs 22000/- is included for the payment in my credit card statement for the period 13 July 2009 to 12 August 2009. When I contacted to customer care of the Bank, I was told that Bank has discontinued the above facility and as such I am required to pay entire amount at once on due date. Now, question arises here is that when Bank has already extended the facility how and why it was withdrawn abruptly without informing me, causing enormous inconvenience to me and other customers like me. It just seems that Bank is resorting such undesirable practices just to make the regular customers, defaulters and earn hefty interest to increase the profitability, which are fully against the established laws and practice of the Banking.

I would like mention that I am not only holding Credit Card but also availing your following services:-

Demat account with Saving Bank Account
Regular Savings Bank Account with ATM Card
Insurance Holder for two Vehicles
ICICI Prudential Life Insurance (Life Stage Pension with annual premium of Rs 1.00 lakh)

I have also been identified as "Privileged" customer by the Bank. However, such tall claims of the Bank for efficient services remain on the papers only and in reality no such things are experienced. I may now please be informed reasons for resorting such fraudulent practice by the Bank and hope not to repeat such instances in future to continue our relationship. I am also writing to Banking Ombudsman in the matter to make them aware.

(G M Somavanshi)
Mob No [protected] (email - [protected]@yahoo.com)

February 11, 2009


The Manager
ICICI Bank
Credit Card Division
New Delhi.


Sub :- ICICI VISA Credit Card No. [protected]


Dear Sir,


I have been holding above mentioned ICICI Visa credit card number [protected] from the last eight years, and had not been defaulter for even a single payment.


But from the last 3-4 months I was not receiving my outstanding statements which resulted in extra debit charges for non-payments to my out standings. And only outstanding was Rs.400/-, which I came through your customer service dept. when I called them.


And the very next day I paid Rs.500/- to clear all my dues and was also promised by your customer support team that all my reversals will be done after I pay my dues. But till date no reversals are being done and I am told to pay all my extra debits.


So looking at your services / follow ups / harassment to the valuable customer, I have decided to cancel my above mentioned credit card with immediate effect & returning you back my credit card.


Pl. acknowledge and confirm.


Cordially,



(RAKHI KHURANA)




March 17, 2009

The Manager
ICICI Bank
Credit Card Division
New Delhi.


Sub :- Cancellation & Closure of ICICI Visa credit card # [protected]


Dear Sir,


Please refer to my letter dated 11th feb 09 regarding cancellation of my above mentioned ICICI credit card, but still I am receiving e-mails and sms’s for the outstanding payments.

I once again request you to close my credit card and do not send me e-mails and sms’s, as I already had cleared all my outstanding dues.

Pl. acknowledge and confirm.


Cordially,




(RAKHI KHURANA)
















September 2, 2009


The General Manager
ICICI Bank
Credit Card Division
New Delhi.



Sub :- ICICI VISA Credit Card No. [protected]


Dear Sir,


Refer letter dated 11.2.09 for the surrender of my ICICI Visa card number [protected] after payment of all my dues and sent back ICICI card broken in pieces at your office, but still I am receiving sms’s, e-mails and calls from your office for the outstanding payments due which I had already cleared.


I had also spoken to Shivangi many a times at your customer support call centre and she assured me that all the unnecessary outstanding charges will be waived off with immediate effect and I will not receive any sms’s / mails / calls.


I once again request you to please write / waived off all the outstanding expenses and instruct your concerned officials - not to send me the sms’s / mails and calling me at night and at odd hours. As a lady I feel so harassed and also disturbs my family environment.


The Banking Code is a voluntary set of regulations on how to treat customers fairly should be taken into consideration. I need your help and cooperation for the same, otherwise I might have to lodge formal complaint with the consumer court.


Cordially,



(RAKHI KHURANA)

Hi

I haev huge outstanding in couple of credit cards, for the last 6 months i ve been paying min. amount due after due date. So the outstanding is more than what i am supposed to pay. I am planning to avail a loan to settle my dues. I would like to know if i opt to Full and Final settlement to settle my dues, will it affect my credit history.

Thanks

ICICI Credit Card — PAYMENT ISSUSE

Dear sir,
last 03/09/2009 I was deposit my chq. in your ICICI BANK raja wad branch.indore (m.p)
DATE - 03/09/2009
BANK - STATE BANK OF INDIA
AMAOUNT- RS.6095/-
CHQ.NO. -878654
BANK A/C NO.-[protected]
TILL DATE I WAS A MAIL SEND& THOSE MAIL I HAVE SAVE IT. DATE-17/09/2009 YOU ARE NOT DEPOSIT THE CHQ. IN MY A/C.TILL DATE-17/09/09 I HAVE NOT RECIVED ANY MASSG BY YOU OR IN YOUR CALL CENTER ARE NOT GIVEN ME A GOOD REPLAY & SAY PLZ DEPOSIT THE AMOUNT OR I HAVE STOP THE THOSE CHQ. YOU WILL DEPOSIT BY YOU.I HAVE NOT GIVE YOU ANY PANLTY. OR IF YOU ARE NOT REPLAY BY MAIL ([protected]@yahoo.com)SO NEXT 7 DAYS I WILL GO TO CONSUMER COURT.BECOUS I HAVE GIVEN YOUR PAYMENT BUT YOU ARE BALM ME.
AMARDEEP SAGGU

pl ref 2 my earilear complients
there is no replies so for
pl expiedate

I too agree on the discussion.
I would say "Words of Mouth" is the best way to encounter these Rogue Institutions.
I too was duped by ICICI Bank.
As there were Transaction Disputes of Rs. 2000/- to my Credit Card Account (No.-[protected]) which had never been resolved by the Concerned Dept. of ICICI Bank, I had also tried to send the related documents as proof but ICICI bank rejected the same just saying that the dispute period was over and hence the matter remains closed.
Now that of the Disputed Amount of Rs.[protected]/-, I had already paid Rs. 6434/- on 24-April-2009, my ICICI Credit Card Account has not been closed despite my request.
Also they have sent the same to CIBIL. When I again enquired about the same through their Dispute Resolution Branch (ICICI Bank, Sector-8, Rohini, New Delhi), they say they are helpless.
ICICI Bank employees of that Rohini branch also confirmed that ICICI Bank always had the motive of Ruining the credit history of Innocent Customers.
So guys. Keep your "Words of Mouth" weapon option always open. Wherever you come across ICICI' name, just tell them in short "ICICI Bank is itself a BIG CHEATER, FRAUD INSTITUTION".

ICICI is the one of the Biggest cheaters in Banking sector in India ..They had come up with a medical insurance -icici lombard and the marketing was through tele and the executives explains it as very much free for credit card holders ..Infact i was a prey to that, even without my written conscent they had issued the policy and started deducting money from my credit card ..later when questioned cancelled the policy, charging the total amount of 8000 rs to my credit card account and the reason was saying irregular payments ..the emi was deducting thorugh the ecs facility wher i dont have any control, direct debit still accuses me of irregular payments ..where none of the payment was unsuccessful due to insufficient balance.Beware of such cheatings ..even i had complained to Ombudsman but they were not ready to take the case as it happened in 2005, they could take up the cases from 2006

Hi All,

There is a lot of issues with ICICI bank credit card division. These people never take proper entries and unneccessarily send statements after 3 or 4 years after closing the credit card account. They are calling me now after 3 years of closure of my CC account and saying to pay 30000. This is pathetic. Please dont ever have an ICICI credit card. They will torture you to death. WE SHOULD RAISE OUR VOICE AND FILE A SUIT AGAINST THEM.

I agree with Gunaseelan we should raise our voice together and file a Lawsuit. I have fraud transaction on my credit card and these people are not even ready to take my complaint. You call them they keep you waiting for long time and then say their system is not working. You can not find any phone number for any of their manager. Being in service they should publish number where complaints can be raised.

Hi,

I am Divya Mishra, icici credit card is been a blood sucking leech to me from past 2 years, wrong statements, extra charges for no reason, and on top of it the uneducated collection executives...

i am trying to put money and want to close the credit card and no one wants to do that, been to nampally office as asked by one of the executive if i want to close the card, fill ed the application and as told by him i m required to wait for 1 month and after that i can close it, but after one month some other executive reaches me and he says its not possible... and when wanted to understand the solution to it, he started with loose talks... is thats how icici managers work and run show... shameless creatures...

ICICI Credit Card — credit card issues

Dear Sir,

Kindly conform after full & final with icici bank regarding credit card why again start e-mail regarding this i am already very upset for poor response through e-mail corresponding and by e-mailing i feel icici bank staff may transfer some agency for customer care or may be direct deal with new baby child working just time pass Mr Abdual and some staff is 100% worthless i feel they spend time only just like a pic-nick or honeymoon nature and very surprise after long time they again starting e-mailing regarding these all that when creating some late charges and not support by e-mail (only phone banking is applicable to useful) service is very very very poor i say 100% poor as per above my details

why please conform it, it is clear icici intentionally only for harassment and waiting for customer time reply which create more entreating nature


Kindly arrange reply with clarification Total Amount Due 40Rs why reflecting it is new start job for creating late payment and again developing some charges

r u basted yes and no give me reply

No Regards

I give suggest for that type employee which are miss uses our service or achieve eternal targets by this type of attitude i pray to good for only those guy which is consider all case as a same nature and taken very casually good kill his life with unmediated treatment

why i wright this because they are badly entreating me thousand of time
Abhishek Agarwal [protected]

Dear Abhishek,

We're sorry to know how you feel.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

For ICICI bank these are more than expected.

They are here just to earn more and more money @ anything.

undersigned have icici credit card no-[protected]. in june 2009 miss minu called ifrom icici settlement department to settle account, minu said to pay full & final amount of rs 1535/- .and i paid that amount in icici credir card account. she told me after payment she will give no objection certificate, but i have not received yet.
again on 17 august 2009 i got a call from settle department miss neha sharma and i told her my ccount has been settled but she told me you have to pay more rs 530/- to settle the account. so i told in june minu has called me to settle account, and i have paid rs 1535/- to settlement amount. but she told some calculation error was there so pay rs 530/-. i refused to pay, but she requested to settle account and she wiil give noc . again i called from mr. rajeev sharma to pay amount .and he promised to release noc . so i paid amount. he gave the reference no for settlement letter APP[protected] COURRIER NO. G[protected] ON 18 aug 2009. he promised courrier will within 03 days. but till i have not received any settlement letter yet. now again i am geting calls from icici settlement department . when i have gave above reference no. for settlement, they said it is not settled. i cheated and harassed by icici settlement department.

I nilesh jha was given a credit card by icici bank ... i have been one of the victim too of the harrasment of icici bank i read all the comments n complaints agains them and i agree too it even i have gone thru the same... they have given my name in cibil after freezing n removing amount of 29, 554 without any intimation...the time it was removed a day prior i had already ask sumbody to come with papers to settle the amount for 15 k but instead they did this, my card number is [protected], i had a limit of 34 k but i just used 29 k n decided to cancel it since i dint wanted to use credit card seeing the intrest rate they were charging if i wanted to cheat i would have used whole amount and wudnot even ask there employe to come n take the cheque for watever amount we decided for final settlement . when i visited there main branch and inform them that i need to talk to the same person they told me the case is nomore in there bucket i requested them tht my mother is not keeping well and to return me the money and take the money in installment where they asked me to write a letter i did the same they stamped n signed it n gave it to me aying they will return half of the money taken from my account i visited their brach often but they dint and instead they kept some balance on mah account n again started sending me statements harassing me... now when i again when to there brach with the letter they told me the letter doesnt mean anything its just the acceptance and if i want to settle pay 13 k when i called the customer sevice they asked me to pay 14 k i still told them take 5 k n let me live in peace but they dint hear anything and were tryint to be bossy... all i have realised is that icici is a big cheater bank i cancelled my savings account with them 2 ... all they want is to recover more money from customers at any cost...please give me a solution to remove my name from cibil since i would like to apply for a car loan do revert back.
Thanking you
Nilesh jha.
CREDIT card number is [protected]. u can reply me on my email id [protected]@hotmail.com

there must be nill balance to pay you about this credit card
I talked many times your customer care officer in last 3 months
they told me many times you have to pay nil(0.00) amount to your this credit card
and in next statement it will show it zero but it does not happen the message comes every month
in jan2010 its shows to pay me 5 hundred somthing amount
and in feb 2010 its show u have to pay Rs. 1414.51 amount which is totally wrong
by your mistake amount will be added wrong.
your customer care officers promised me many times that your charges has been reversed
and I got message also that your charges has been reversed but
in Jan 2010, and feb 2010 I got messages to pay above amounts
that must be show nil
please see this matter.

ANSHUMAN SINGH PAWAR
Cell No. - [protected]

I have been assured last year that all my dues are clear and the account is settled...but its not and now my back account is leaned with Credit CArd for no reason


Attaching the mails -

After 1yrs the case has again open and once again our saving account is leaned for 6000rs.

CAN you please check and detach our account.

We have even paid the 400/- rs and has got receipt for it.

WOULD APPRECIATE IF YOU CALL ON [protected]

Warm Regards,

Divya Bakshi | Team Manager|BT Global Services| UK: [protected]| Desk: +[protected]|M: [protected]|E: divya.[protected]@bt.com |
BT Meetme No : [protected] Freefone dial-in number: [protected] Participant Code: 34962538#
________________________________________________________________________________...⇄
BT's Vision: Connecting your world. Completely.
BT's Customer Promise: We make every experience simple and complete
BT's Values: Trustworthy. Helpful. Inspiring. Straightforward. Heart.

From: Bakshi, D, Divya, JDR7X C
Sent: 09 March 2009 11:24
To: 'prasun.[protected]@icicibank.com'
Cc: 'sumit.[protected]@mdeverywhere.com'; '[protected]@sify.com'
Subject: RE: ICICI account issue - credit card #[protected]

Hi Prasun,

Again we’ve got the statement for 900/-, will this stop ever????

Regards
Divya Bakshi
[protected]


From: Bakshi, D, Divya, JDR7X C
Sent: Thursday, February 12, 2009 8:12 PM
To: 'prasun.[protected]@icicibank.com'
Cc: 'sumit.[protected]@mdeverywhere.com'; '[protected]@sify.com'
Subject: RE: ICICI account issue - credit card #[protected]


Hi Prasun,

Thanks for the action on the trail mails, however there are still 472rs due for payment.

Please arrange for complete amount reversal and oblige.

Thanks again for all your support.




Warm Regards,
Divya Bakshi | Quality Management Group| Tech Mahindra| A-6, Sector 64, Noida-201301, INDIA |
Office:[protected] Extn: 5029| Mobile: +91 [protected]| Email: [protected]@techmahindra.com / divya.[protected]@bt.com
Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives - William A. Foster
From: prasun.[protected]@icicibank.com [mailto:prasun.[protected]@icicibank.com]
Sent: Tuesday, January 13, 2009 12:34 PM
To: Bakshi, D, Divya, JDR7X C
Subject: Re: ICICI account issue - credit card #[protected]

Dear Madam,
We have already processed your case for zeroisation.
I am personally taking care of the case and within 6 to 7 days the account will be zeroised.

Regards,


divya.[protected]@bt.com wrote:
Is there anyone who can reply on the pending issues, or should I submit a copy of it in RBI for further assistance.

No reply in 24hrs will be considered as ICICI is not interested closing this, hence we will forward the case to RBI under my lawyer assistance.

Lawyer Details – MR. S.K Sharma – [protected].

I am marking a copy of the trail mail to my lawyer too.
Warm Regards,
Divya Bakshi | Quality Management Group| Tech Mahindra| A-6, Sector 64, Noida-201301, INDIA |
Office:[protected] Extn: 5029| Mobile: +91 [protected]| Email: [protected]@techmahindra.com / divya.[protected]@bt.com
Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives - William A. Foster
________________________________________
From: Bakshi, D, Divya, JDR7X C
Sent: Thursday, January 08, 2009 7:38 PM
To: 'prasun.[protected]@icicibank.com'
Cc: anurag.[protected]@icicibank.com
Subject: RE: ICICI account issue - credit card #[protected]

Yesterday again we have received Statement i.e. not zeroised, on the top of it with Service tax, Interest and late fees etc along with principle amount which is already settled.

Are you checking my Patience or Memory???? I very well remember this is a settled card i.e. NON ACTIVE!!
Warm Regards,
Divya Bakshi |
________________________________________
From: prasun.[protected]@icicibank.com [mailto:prasun.[protected]@icicibank.com]
Sent: Wednesday, December 17, 2008 3:10 PM
To: Bakshi, D, Divya, JDR7X C
Cc: anurag.[protected]@icicibank.com
Subject: Re: ICICI account issue - credit card #[protected]

Dear Divya,
We will in the process of zeroing the case.

Regards,


divya.[protected]@bt.com wrote:
Prasun,

This is in the reference to the trail mail.

As discussed over yesterday’s call, I have again received a statement, and now your team is calling me for payments.

Can you please close this once and for all?

Warm Regards,
Divya Bakshi | Quality Management Group| Tech Mahindra| A-6, Sector 64, Noida-201301, INDIA |
Office:[protected] Extn: 5029| Mobile: +91 [protected]| Email: [protected]@techmahindra.com / divya.[protected]@bt.com
Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives - William A. Foster
________________________________________
From: prasun.[protected]@icicibank.com [mailto:prasun.[protected]@icicibank.com]
Sent: Thursday, November 06, 2008 1:11 PM
To: Bakshi, D, Divya, JDR7X C
Cc: anurag.[protected]@icicibank.com
Subject: Re: ICICI account issue - credit card #[protected]

Dear Divya,
Once the account is zeroised I will send you the zeroised stmt.
Regds,

Prasun Das
Unit Head- Delhi
Cards Collection - 90 to 180 DPD
#[protected]


divya.[protected]@bt.com wrote:
Prasun,

As discussed, we have paid Rs.22406/- @ one of the ICICI branch and the payments are reflecting in the current statement.

Earlier Rs.25594/- were already debited from my saving account, hence as per the full and final letter we have paid 48000/- against settlement of this account,

However the current statement still shows some dues, please check and issue a NOC ASAP, so that we could be out of it without any more hassles.

Thanks for your intervention, and help in closing this case.

Kindly do the last favor and get your statements rectified and send me a copy of NOC.

Warm Regards,
Divya Bakshi | Quality Management Group | Tech Mahindra | A-6, Sector 64, Noida-201301, INDIA |
( Office:[protected] Extn: 5029 | Mobile : +91 [protected] | Email: [protected]@techmahindra.com / divya.[protected]@bt.com
Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives - William A. Foster
From: Divya Bakshi
Sent: Friday, October 03, 2008 2:49 PM
To: 'Prasun Das'
Subject: RE: ICICI account issue - credit card #[protected]


It is [protected].

Warm Regards,
Divya Bakshi | Quality Management Group | Tech Mahindra | A-6, Sector 64, Noida-201301, INDIA |
( Office:[protected] Extn: 5029 | Mobile : +91 [protected] | Email: [protected]@techmahindra.com / divya.[protected]@bt.com
Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives - William A. Foster
From: prasun.[protected]@icicibank.com [mailto:prasun.[protected]@icicibank.com]
Sent: Friday, October 03, 2008 2:45 PM
To: Divya Bakshi
Subject: Re: ICICI account issue - credit card #[protected]

Dear Madam,
Please provide us with the correct credit card no.

Regds,

Prasun Das
----- Original Message -----
From: Divya Bakshi
To: prasun.[protected]@icicibank.com ; anurag.[protected]@icicibank.com
Cc: Sumit Bakshi
Sent: Tuesday, September 30, 2008 8:14 PM
Subject: ICICI account issue - credit card #[protected]

Prasun/Anurag,

This is in the reference to full and final letter against my credit card #[protected].
Please note that I have been chasing ICICI collections i.e. Deepanshu Mob#[protected] from last so many months, however they are not able to resolve the case.

This all started with a payment of Rs. 8000*2 = 16000/-, wherein the collection associate asked us to pay first two installments initially in March and they alo mentioned that I will get my full and final letter after deducting the payments.

But I didn't received any letter, and on the top of it all collection agent came to us said the same thing but we didn't made anypayments without letter and nobody reverted back.

Suddenly my saving account is again lean on 14th Aug '08, I called Niladri at collection office and asked him to check what is all this, he assured me that the account will be unleaned within 24-48hrs and he will resolve the case thereafter, however nothing like the same happened. And I was asked to call Deepanshu [protected], the executive is very rough, not ready to resolve anything and without even confirming the background he said that he has finalised 48000 as a final payment and the installment of the same will get deducted from my saving account.

And Rs.25600 approx got deducted too in account of 1st installment of the settlement but that too without full and final letter. These payments are all apart from above 16000/- and I still agreed for settlement on Loss because I genuinely wanted to get humiliated after payments like this.

Now Deepanshu is not picking phone and I have again started receiving collection calls and they have got no clue about the dull and final.

This is heights of irresponsibility and torture.

My point is - I get to know about this a WHEN I CALLED
- NO BODY INFORMED ME ABOUT ANYTHING AND EVERYONE IS JUST PLAYING WITH THE ACCOUNT.
- I HAVE NEVER DENIED TO PAY, IT IS JUST THAT I AM ASKING ICICI CREDIT CARD DEPTT TO INCLUDE MY INITIAL 16000 PAYMENT INTO CONSIDERATION AS PROMISED BY YOUR EXECUTIVE
- WHILE ON CALL DEEPANSHU DIDN'T TRIED RESOLVING ANYTHING MOREOVER HE WAS NOT READY TO TAKE ANY ACCOUNTABILITY

I would like to enlighten all this to ICICI higher authorities, so that customer who are ready to make payments should not get mentally tortured like this.

Is there somebody who can solve this by being in OUR SHOES?

It is been 7-8 months in pain and I am ready grab all of you into it if nobody helped me.

Can you please investigate and help me coming out of it once and for all.

Regards,
Sumit Bakshi
[protected]

My Credit Card no. is [protected] my due date was 26th feb. 2010 and my total due was Rs. 1434 so i have done a payment of Rs. 1435 on 27th feb. 2010 by online but still they have penalty of Rs. 400 as a late payment fees so i had talk in customer care but they are not giving me right response please help me ASAP other wise i will cancel my credit card please reply my contact no. is [protected].

Dear sir,
i am your Credit card customer, Now I an Not using credit card. the total out standing amount statement pl foreward on my mail fr closing the card.

I also request you to remove overdues amount showing in cibil which is already paid to you, only out standing you can show.


thanking you,
Bankar A.R.
Credit Card nO.[protected].

All need to come together and file a common legal suite in court of law against the bank.
and also send all your complaints in a combined manner to RBI. Somebody do really needs to teach them a lesson.

I am not holding any ICICI Credit card but I am frequently getting sms on my mobile of transaction made by a particular credit card that I don't have any concern. I am trying to complaint to ICICI but there is no site or any helpline for non ICICI consumer, if some one foreword this complaint to ICICI, I will thankful to him.
[protected]@gmail.com

ICICI Bank — Receiving SMS every 2 minutes for taking a insurance

Sir,


i am receiving SMS every 2 minutes from ICICI bank to take a health insurnace, i got myslef registered in the Do Not Call Registry and tried contacting vodafone (my service provider) and ICICI bank, but of no use.
i am being mentally harassed.

please help me... i cannot get this number disconnected, because my father has some health problems and this number is present with the hospital staff to reach.

Hi,

We are sorry for the inconvenience caused to you. Please write to us at [protected]@icicibank.com and we shall get back to you at the earliest to resolve the issue. Please refer "574797" in the subject line.

Regards,
ICICI Bank Customer Service Team.

ICICI — CREDIT CARD ISSUE

ICICI bank Issued a credit card for my father mr. Swapan goswami.but my dad didnt use that card,hence its get stopped automatically.but somedays later they renews that card & issued a medical insurance for my dad and take money from that perticular credit card.my dad complains.but didnt get any result and didnt find any way to get out of this hell.they used to send a huge amount of bill like[protected].its never possible for my dad to pay that amounts of money.and why should my dad will pay for that?.because my dad never use that card not for a single time.please help us.

Hi,
My Name is Saurabh Rami and I have a Joint Savings Account with ICICI Bank since the last 3 years:

On friday, ie., 20/08/10 went to withdraw cash from ATM, and found Rs. 49, 310/- have vanished from my account without my knowledge. I called up the Bank Branch Manager and he told me that some kind of LIEN was issued on my account which was in regards to some credit card.

I am in no possession of a credit card from your bank. I was astonished to know that there was a credit card on my name and i was not even aware of it.

Then, suddenly on Monday ie. 23/08/10, I come to know that my account has been debited with the full amount and my balance is Zero.

I talked to the customer care dept a couple of times to get a complete idea of what all is happening and they finally asked me to go to the collection officer, who was more than adamant and arrogant to inform me that there is nothing he can do about it and the only way I can get out of this LIEN was to pay the amount.

Now, my query’s are :

1) Why wasn't I called or mailed (or emailed) before putting a LIEN and then debiting my Joint Savings Account, (As a rule the bank is supposed to give at least 7 days notice before debiting the amount from the bank). Then, why was I not informed about the lien to my account?

2) I also have another address where i do not stay since April 2006, So in case if someone sends a credit card to that address without me even knowing about it, do you expect me to pay for it????

3) It is very easy to apply for a Credit Card by anyone, in someone else’s name as I guess it requires only a PAN Card, which can be found by many people ( I have given to the bank while opening a bank account, and many other departments where photo ID proof is required). Therefore, how was the credit card issued and delivered without my knowledge?

I have had a fantastic relationship with ICICI in the last so many years on all fronts. This has been the first time i have faced such an issue with your bank.

I have at total of 4 Accounts (1 Joint Savings Account, 1 Savings Account in the name of my wife and 2 current accounts) with ICICI Bank, but now I feel my money is not at all safe with your bank.

I request you to please take this matter on high priority and get me a resolution ASAP.

I am extremely dissatisfied with the service ICICI has provided me this time round.

Regards,
Saurabh M Rami
[protected]

one credit card issued by ICICI bank Issued a credit card

Hi,

We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "682395" in the subject line.

Regards,
ICICI Bank Customer Service Team.

I have ICICI EMI card-4477XXXXXXXX8005, 4 years way back, with nothing to pay, Now ICICI levied service tax and interest charges after 4 years, and if not paid, Late payment fees is regularly levied on it, Its absolutely cheat on part of ICICI credit card, and it is just a fradulent act by ICICI bank

Hi all,

No doubt, ICICI Bank is the BIGGEST cheater in indian bank industry. I had been using their cheating card called credit card.I was using widely and was paying the amount correctly.

Recently, I moved to UAE so I decided to settle my card.In January 2011, I asked for settlement.settlement amount was for 69200 and I paid 30000 at the same month.

Remaining amount I was supposed to pay in next 2 months.Unfortunatly, I could not pay it in February.In mid of March I started calling and sending mails to their customer care.Neither they are speaking in a professional way nor they are replying to my mails.

Today I got a mail from them asking for Rs.67397.67..!!! Almost double in just 3 and half months. I have one ICICI SB account which was linked to the credit card and they blocked 16000 which was the total balance.

I am going to file a case against them.Let see what happens.I request all of your pray and support against this cheating group.

Never Ever recommond ICICI for any type of service which they are offering.


Thanks,
Anish Kumar
Dubai.

Dear All
Subject: Complaint against ICICI Bank for not Resolving our problem.

We have not received the bill of Rs. 1999.85, which is showing in statement of 20th December 2010 as previous Balance. But even than dropped the Cheque Rs. 2542/- on 28/12/2010, Sector 9-D, but Bank have not presented the Cheque or misplaced by them and we have written many letters but they have not given single replied and charged late fee every month on checking our bank statements we have found that Cheque has not being cleared and we have sent another fresh cheque along with the late fee charges of Rs. 542/- but even them charging us interest over interest which have become Rs. 2447.09 where as the fault was not at all from our side since the bill of Rs. 1999.85 was not received by us and we could not make the payment and later on we have paid with late fee charges. We can pay late fee charges once only. Kindly help us to resolve the problem.
Thanks
Renu Gulati
Credit Card No. [protected]
Mobile No. [protected]

Hi,

I have trouble with my ICICI credit card too. Even after obtaining a no dues letter from them in 2009, they are calling and harrassing my family members with threats and saying that i still owe some ridiculous amounts. BTW, the amounts they claim are interests on fraudulent usage of my card that I had written to them about and contested!! Here is my compalint http://www.consumercomplaints.in/complaints/icici-bank-credit-cards-c668361.html

Please let me know if anyone is taking any action. I am interested in making sure ICICI learns that they can't harrass people and get away with it.

Do anyone know email ID of CEO of ICICI, People all out there we should directly approach to him only.

For any kind of support from my end please contact.
[protected]@yahoo.co.in
[protected]

Hi,
i got the sms msg from call centre icici credit card dept to my phone number and i send the same msg to "[protected]@icicibank.com" (showing different credit card no and the msg showing as "From TM-ICICIB as "Dear customer, Min amt of INR 410 due on credit card A/c XX7006 as on 23-july-12 will be debited from your bank a/c. Total amt due is INR 8030.44. Ignore if paid."

And also got the msg as "FROM TD-ICICIB, as "Dear customer, e-mail statement for ICICI bank credit card 4xxx006 has been sent to [protected]@yahoo.co.in on 07-Jul-12."

I got 3 msg. And there is no statement send to my address with this A/c No. If it is send I would have known from where this credit card number came and where it has been purchased. So that i can go for the police complaint.

Since I did not purchase any thing from two months and just clearing my dues. This month i cleared my last due by send cheque of Rs.5, 448/-. And same statement has send to my address without any due.).

But till now there is reponse from the people.

Hi, guys we all shld fight with this cheater ICICI credit card dept. we all shld make an union and fight.

[protected]@yahoo.com

ICICI Bank — Torn notes from ATM

Got torn Rs. 500 notes from ATM at Mundhwa, Pune branch. Right next to this ATM is an HDFC bank, where we got crisp notes.

credit card no:- 4477474436724002

icici bank can not provide me noc . i contact them many times. but i don't get any result so please provide me its solution

ATM Machine not output maney

ATM Machine not money processing. Money hold in ATM Machine Rail Vihar Road, Chargawan, Gorakhpur

Am card blocked

Dear sir iam ranga babu my Atm card blocked so please un lock atm card number-[protected] please un lock my card as soon as possibile thanking you

ICICI does this very often. They will present the EMI cheques late for clearance (although you deposited the PDCs in advance), and then penalize the borrower for ICICI's own delay. It does this intentionally.

Remedy:
Option1: FIle a case with Consumer courts, you will get the reversal and also get compensation for the mental agony, interest, and cost of litigation etc.

Option2: File a case with Banking Ombudsman to get this reversed. It does take time with the RBI though. My case was disposed by Banking Ombudsman in 2.5 years, but ICICI refused to honor it, and now pending appeal with RBI's Dy Governer, and RBI doesnt provide any relief for mental agony, however severe it is, including for life threatening incidences.

- Parag

Parag Palsapure
Navi Mumbai

NIKHIL JAIN
19 Gagan Vihar. Trans Yamuna. Delhi - 110051.
Ph: 652 55575, 22460121 – fax,[protected]

January 17, 2009 Email : [protected]@chemfilindia.com
For,

M/s ICICI Home Loan Department
M/s ICICI Bank.
ICICI Prudential Branch
E-1 Block, Videocon Tower,
IInd Floor, Ranijhansi Marg,
Jhandewalan Extension,
New Delhi – 110055

Subject: Complaint against excess charge of rate of interest in home loan Account NO: LBNOD[protected]

Dear Sir,

Refer your above mentioned home loan account number issued to me in April 2005 with an EMI of Rs. 27390.00 on monthly basis. This loan was sanctioned under floating rate of interest

I have received an sms from the bank in January 2009 stating that the present rate of interest charged to me in this account is 12.5 % and I still have a tenure of 124 months pending for payment.

Please be clearly advised that :

1. I am a very prompt payer of all my liabilities including your loan EMI.
2. The present rate of interest of various nationalized banks is 10 % for home loan which is around 2.5 % lower than your existing rate of interest.
3. Such lower rate of interest are prevailing in the market even for loans above Rs. 20 lakhs.
4. In view of such mal practice at your end, I insist you to reduce the rate of interest on this account immediately and send me a confirmation in writing confirming the new tenure of home loan with reduced rate of interest.
5. I also request a confirmation for subsequent reduction in the rate of interest in future whenever there is a rate of interest cut affecting all the banks equally. I will again lodge complaint for all future rate cut if your rate of interest is higher than the rate of interest of nationalized bank. Hence, you are requested to kindly configure my account in your computer based on competitive and genuine home loan interest charge.
6. If you suggest, I can arrange to pre-pay some amount so that you can reduce the rate of interest. I am keeping this option open subject to your confirmation.


Incase, you do fail to honor my request, :

1. I will firmly approach consumer court and serve you with a legal notice to this effect.
2. I shall also approach banking ombudsman to resolve this matter.
3. I may shift my loan account with other banker and will not pay the loan cancellation fees.

You are a leading banker of our country. Kindly do not cheat your customers on account of filling your profit bellies in books of account.

“ Be honest to your consumers so that they can be honest to the others and others can be honest to you in banking business. “

This is for your information and necessary action. A quick reply in this matter is required from your side.

Sincerely Yours,


Nikhil Jain
( Loan Applicant )

kindly know me the procedure to know my home loan paid details. and also know me the website to which i enter.

sir'
i have not recieved my a/c statment for the past six months. now i have one cheque bounced.
but ihave already submitted my dues up to date.so kindly send my a/c statement as early as possible.

sir,
my a/c no:[protected].i have not recieved my a/c statement for the past 6 months.
kindly send methe a/c statement since i have some mismatch in my a/c .

Sir,
My A/C No:[protected]. i have not received my A/c statement for the past 6 months kindly send me the a/C statement in my new address given below.

No:213 solai amman koil street
Thiruvalluvar nagar
Ayanavaram, Chennai- 600 023
Tamil nadu.

Thank you.

Sir,

Please ignore the previous comment, Please amend Policy No instead of A/C No

My Policy NO: 00103423.I want financial year statements for the period, from March 2008 to April 2009 & March 2009 to 2010.As early as possible.to my address given below.


Mr Gopal Vee
H.No: 5-688
Bhawani Nagar Colony,
Oldalwal Po: Alawal,
Secunderabad, Dist : Ranagareddy,
Andhrapradesh - 500 010
Contact No : [protected]

i applied for credit card of icici lombard. i submitted salary slip, pan card, voter id card, id card to vijay rajan on 07/04/2008. my aa no-AA2702550. further no inquiry. please return my all id proofs and i m not interested for applying credit card. my mobile no is [protected] and my office address is ESIC, Regional office, Rajendra palace, rajendra bhawan, accounts branch. please give me all documents in my office immediately.

i have applied for the credit card my acc no[protected] i m an existing customer pas 3years so please reward back the status of application or call my no [protected]

for credit card

my credit card no [protected]

i had a call from ICICI lombard 3 months before. caller name is priya contact no[protected].

she said that my credit card limit has been incremented to 1 lakh with a compelsary policy for health proposal policy no 4034i/fps/04329511/00/000. i haven't accepted the policy, but all the process went against me. i had a message to my mobile stating the EMI and policy no.from that right moment i have called several times but no reply.

nearly this process took me 3 months, finally i got a request no for cancellation [protected].

i had a call from cancellation department regarding my policy cancellation they said if i cancel this policy i have to pay 75 % of my premium as a cancellation charges. as you aware this is unreasonable.

pls do the needful and cancel this policy at the earliest. pls note that i am not ready to pay a single rupee for this cancellation.pls reply

my card no is [protected] on[protected] I had taken a loan @ 19.00% amount of RS 2, 61, 272.00 with condition for foreclosure fee of 4% I agreed at that time and aiways pays every payments with in time.some time before Reserve Bank of India give Guide line to Reduce Rate of Intrest on every type of loan but my bank did not give any type of relaxation to me at present 19.00% rate is very high and not aford able so it is request to consider the matter and think in human manner and decide that is it fair with a long time old custmor if it is considered i will thankfull to bank ( I am 7 year old custmor)

my complaint is regarding the ecs scheme.my acct is with icici bank, bandra kurla complex, mumbai.i have an complain that ater my acct closing with icici they have charged me of cheque bounce in my mobile bill.this is the 3 time i face this problem plz solve my query.

i have also faced ECS not stopped problem with ICICI bank. i have an account in Gurgaon branch. i too have a copy of the acceptance letter for my application to stop ECS, but even then it wasnot stopped. then i again communicated with Account Manager to stop it.

Stay away from ICICIDirect.com. They have pathetic service quality. Not following SEBI mandate.
No point is escalating matters to Head of Service Quality of COO.They are hopeless...

Dont invest through ICICIDirect.com.

I too felt the same. I took loan on 19.8% for my OD but they charged 26.50%. I issued notice to KV Kamath, They reversed the 9800/= to my account. See hou if you quite ICICI bank cheats. They use finacle s/w but their configuration is puprposeley wrong to cheat customers. Normally they do not provide any sanction letter, copy of agreements, receipts, statements etc. If you ask they will not provide. Hence issue notice to the chairman your matter will be solved. Jai ICICI bank. Mangalore

I have experienced the similar situation and its 2 months now and money is still not transfered to the beneficiary account in india even after giving the alternative bank account details. I think that ICICI is playing a monopoly game. someone should take action against ICICI Money2India. One thing is sure. They have found a cheap way of earning good money. Also i have noticed that they normally make this kind of situation if the amount is quite high.

Im undergoing same situation now.

I have been using ICICI bank’s Money to India transfer more than 5 years. It is linked from my bank in India, in fact its again ICICI NRO account. None of the bank’s account information has changed ever since.

Customer service guys called more than thrice in 2 weeks to confirm they have my fund and due to some system glitch its not transferred and will be credited in 24 hrs [this was 2 weeks ago and nothing has happened ever since]

Automated email from their system claims they have not recived the fund. and send screenshot/ debit advice. which I send like a 100 times...and not even a 1 line reply o those emails.

absolute crap service and customer care does not have aaccess to my emails / account or transfer status. they just put call on hold for few mins and come back with apologies and raise a service request listening to all stories from the begining...

I strongly recommend NOT TO USE ICICI Remit to India service if you transfer money on emergency or amount is huge. They play some cheap tactics here to mis hanlde our fund.
does anyone knows how to escalate or complain against their service??

Even im also a victim of the great money2india servcie.

I have been using ICICI money2India for 4/5 years and i trasferred some amount 2 weeks back and the request statsus is still "Request Received".when i wrote a amil to them they asked to send screen-shots and blah blan..i provided all the evidences what they asked and after that there is no mail from them..after sending out many reminder mails they dont even care to drop a single line mail stating what is going on.
Its really frustating..atleast they should care for their long-run exiting customers..if anyone has any info on how to escalate the issue to their higher management please let me know.

Sujata.

i hereby saying that they money should go to owner of they money there is no talk about it bcos what is mine is mine ok thank u.

ICICI Bank Home Loan — Irrational rate of Interest

Dear Sir/ mada,

I have availed the Home loan from ICICI bank at chandigarh. Now as the Rate of Interst of all the banks are going down, I too approached ICICI bank. To my surprise, only on my approach, they told me that if I pay 5% of the loan amount 9so called swapping charges) then my rate of interest will be reduced to 10.5% from 11.25%.

This is very astonishing. I have to pay the swapping fee on my loan amount to re my rduce my rate of interest. Can anyonetake the action against the bank, , , a) How can they charge this b) why on my approach the same is being told to me, it should have already been done by the bank...they kept on chrging higher rate of interest ..thereby higher amount...It will only lead to defalts in Homeloan if these pratices are followed by the banks...


Reqest for an early reply..I have also written to the bank..bt no body is willing to listen.

Dear sir,

This is question of everyone who have taken loan from ICICI Bank. it is really shamful for icici bank, when all natioalize and private bank are ready to reduce the rate of interest so why icici bank does not want to reduce the home loan interest.
if this type of deed will be done by icici bank in india so indian goverment should authorized to icici bank for looting to indians.
i[censored] have such type of body of bank who regulate bank so kindly request to u please give detail information.

Regards
Nischay

I also realized the same. I am also asked to pay a fee of 0.5% to reduce the interest rate. Can anyone explain me what is the meaning of "Floating intereste rate" then in true sense? Whenever the interest rates go up, bank increases the same w/o asking any such documents or so. I think the government should have some kind of audits and directives even to private banks.

Regrds
Harish

Hi all,

Me too had the same siutation.
They are asking to pay 0.5% to reduce the FIR.

What i am thinking is can we file a case on ICICI bank in Consumer forum for asking swapping fee...


Thanks
Phani

ICICI BANK is very horrible bank to do any transaction. Also I feel all the subsidiary of ICICI BANK are also of similar type. I'm also unfortunate custoemr who availed Home loan and paying whatever they charge. AS for a s ICICI BANK is concerned the Floating interest menas only on Upward side. They will Give reason as hike in PLR, CRR by RBI and incraese but when RBI reduce the ineterest they will never reduce .

God knows what is the job of RBI and why Govt. s supporting Banks like ICICI Bank who really loot by just upgarding their technology and punish resonable customers.

Non of the people who work in ICICI BANk knows fully the rules and regulation and evrything is outsourced and all phone banking persons will answer just sorry for the inconvieneince and say every thing is policy and you cant make anything more than that.

They also pay heavy bribe to Govt. Officials and lawyers to atke care of legal cases and to stop anyone taking legal cases against them.

Dear Sir/Madam

I am writing to you today because I find myself in some unfortunate circumstance.

I had deposited an UCO Bank cheque no. "002427" on 22/07/08 of amount Rs 19000/- at an ICICI Bank ATM in Gurgaon, Haryana.

The cheque was returned to me by post on 31/07/08 stating that UCO Bank has already paid.

When I contacted UCO Bank, they confirmed that they have already debited the concerned account number and the payment was forwarded to ICICI Bank by the Cheque Truncation System on 26/07/08.

But my account never got credited. After several visits to ICICI Bank Sector 14, Gurgaon branch, and after relentless following up for the last 46 days, I am compelled to write to you as I see no other avenue.

The details as available from both banks have been scanned and are being attached herewith.

I will really appreciate if you help resolve the issue at the earliest.

Regards

Pronab Sarkar
DLF Laing Rourke
Gurgaon
Ph:[protected]

Sir

I am a customer of your bank having a credit card No. [protected]. A payment towards my LIC policy was done before the due date for which I am getting only 25 days to pay the money to the bank.My policy premium date is from 28 May to 28 June. The payment was done by the bank on dated 17th May 2006. If the payment was done by the bank on or after 28th May, I would get around 52 days for paying that amount to the bank. My policy premium amount was Rs.10266/-. I had paid Rs.10300/- on 23rd July.I am not ready to pay any more money because your bank has paid the premium before the date.I had also given a complain against this matter. But you did not take any action on it.So I am not using your credit car after that case. I request you to consider my case.



Thanking you

R K Mohanty

I Naveen Mittal a credit card holder of your ICICI bank.. From last year I didn’t make any transaction through this card. The total transaction that I made through this card wasn’t more than[protected]. But your bank added extra charges and the amt is above than 10000rs. After that over limit charges were added on it and at present it is Rs. 20 000. I have already paid the amount more than that I have used in the past.
From last 2months i have visited more than 20 times at Rohini sec-8 branch. At the time when the balance was Rs. 17 000 the person sitting on the desk told that my case is a normal one and no settlement can be done.. At the mean time I have received hundreds of calls from the recovery agent or from your call centers regarding the payment of my balance. What is going on from last three – four months is nothing but totally harassment for me.
One day I received a call from the no. [protected], the name of the person is karam and employee id no. is [protected] offered a settlement at Rs. 6995. I agreed and ask for my SR no. or any proof that we agreed for settlement but he didn’t gave me and told that visit our Videocon tower and deposit 6995rs and get noc and settlement letter at the same time.
And When I visited at your sector-8, Rohini branch the person named Rajesh said that the person(karam) is fake and said that your account settled at Rs. 15000. He didn’t have any manners & very rudely talked to me.
The motive behind this correspondence is the settlement on my credit card and way off all the extra charges. I will not be responsible if the amount will increase in future, I can’t pay such a big amount because I belong to a lower class and my salary is just Rs. 7000. So kindly look into the matter.

ICICI Bank Credit Card — negligance and harrasment

In the month of June 2009 I received a settlement letter from ICICI bank for the settlement of my credit card dues. The total dues were of Rs. 52000/-. My account was settled in Rs. 42000/-. I was asked to pay the dues in 3 equated installments of Rs.14000/- each. I was asked to make the payments before 10th of every month. On june 10th and july 10, an ICICI bank visited my office and collected the installments of Rs.14000/- each. But to my surprise no one came to collect the last installement for the month of August. They were supposed to issue me an NOC in the month of August after the payement of last installment. On contacting the call center of the bank I was told that they cannot help me as they are not aware of any settlement. I even sent an email to the bank's concerned department asking them for the collection of payement and Issue of NOC. For that I was told that the settlement stands cancelled as I was unable to pay the dues on time.
I fear this is some new way to charge more than the settlement amount, as no one came for collecting the payment and delivering me a full and final receipt, as I was promised my banks executive.
Even today on 20th of August 2009 when i called up the customer care, I was asked to talk to the person to whom I have paid the amount...
Pls help

I am credit card (above mentioned) holder of your reputed bank.

I was forceable given a ICICI credit card in 2007, Due to poor services and

improper billing delivery i am not using the services since long back. I have

word with customer care in the cancellation department and got commitment

that entire charges will be reversed and no extra bills will be added in the

statement.Moreover she pursued me lot not to cancel the card.

I have raised number of complaints for the cancellation and

billing delivery issue and no care is taken. Please disconnect the services or

stop billing if it's still continued.

I regret to say that such a reputed Bank didn’t able to handle billing delivery.

There are millions of Credit card providers in the market and really I was not willing to have it,

it’s handed over to me by great pursue. Please stop the billing and cancel the card.