ICICI Bank Complaints & Reviews

Hi,

I had completed all process documents which are required by ICICI for the process, the cheque is also ready as oer the last update, but i am being told that will take another week.

As per the commitment from ICICI, I trusted the bank officials and had made arrangements to shift to the new house, but now i am being told to move from my old house which would result in another additional expense of abt a lakh for deposit / Advance rent. There are adds displayed on website which says easy Loan, minimum documents etc etc ....

The primary thing is my laon is santioned the disbursal cheques are ready and the even the loan account of the seller is closed. Now the loan of the seller was also from ICICI which makes it an internal account clsoure too. Now i do not understand the logic of delay in the second cheque disbursal.

Still i am not getting any commitments from any Managers that i will get the response as expected.

I was being offered low interest rate from XYZ bank (my salary account bank) also one of my team member who is had applied Loan after me already got a disbursal.

This highlights the commitment and Promises made by the Bank. I am totally disatisfied with the customer Relationship here.

Regards,
Suresh Nair
Operations Manager
Wipro

HI,
Unfortunately i have a salary account with ICICI BANK[protected] Koramangala branc in Bangalore, the bank has blocked my salary account when my salary was credited on the month of OCTOBER 2007, when i called up the bank they told they dont have any information, then tried calling up several times the bank told me that its regarding a credit card, i have not given any ECS facility on the card as well as i have asked the bank for closure of the card in 2005, and the card was taken by the ICICI bank ATM, since then i never used to get any bills, but they didnt intimated me about the same closure of the card as well as they waited till 2007 so the interest will go up and now they have blocked my salary account, i am the only working memeber in my family, i have my wife and 2 months old daughter and now we dont have money to have food too and we are starving, because of this blockage of my account all my exixting personal loan account with other banks are getiing bounced and i didnt have any checque bounces for 24 months and ICICI bank has spoiled my good relations with other banks too, i am not able to pay any of my dues, and i dont know what to do, when i checked my account today, 08th of November, i find that they have blocked one more account of mine and now my salary account shows negative balanace of one lak 49 thousand rupees, i am in bad postion now and i am not in a stage to pay the money nor to live a life with my family because ICICI bank has spoiled my life, i would request you to help me , or i have to work for more than one year without pay ,only feeding ICICI BANK.pLease do help me and make sure that ICICI bank personal also needs to understand humanity.

Kind attention Head, Customer Care
ICICI Bank Credit Card

Subject: Misuse of Credit Card – reg.

Sir,
The ICICI Bank Credit Card No.[protected] held by me was fraudulently used by somebody on internet by making purchase on Future Bazar India Limited for Rs.2470/- on 14/09/2007 which was immediately denied by me, the moment I got SMS on mobile on 14/09/2007 by informing the ‘Customer Care’ of the bank as a result my Card was blocked and fresh card with new number issued.

I am sorry to point out that an amount of Rs.411.67 has been charged as first EMI –total 6 EMIs have been stated in the current month statement. This I fear is absolutely unjustified.

As already stated I categorically deny of having made any purchase under reference and therefore request you to please look into the matter and the amount under reference relating to this purchase may please be got deducted so that the payment is regularized.

Hoping for immediate action to save me from any hardship.

Yours faithfully,

(Sunandan Bhatia)
IA-58 C, Ashok Vihar Phase I,
Delhi – 110052

Dated:06/11/2007

Sir i got personel loan when my account in Agra branch no[protected].during my acc transfer to karur tamilnadu[protected].they should autodebit my loan amount from this acc.but they app the loan after my trnsfer .sent back my karur checks .now they r again telling to go to trichy since .now they r telling ur cheque is bouncing give me extra 250 which is very bad

To
The Manager ICICI Bank
Credit Card Department
India


Sub: amount not credited

Sir,
I hold a credit card of ICICI of the above no. i.e.[protected] I deposited rs 6000 dated24.10.2007 in icici ,moore st ,chennai-1.
i took money rs 6000 then paid within 15 days but my balance amount not showed as cash limit showed rs 1500 only instead of 7500 kindly request sir clear my account details

thank you

by
s.palanivel

I have a concern, which I would like to share with the concerned department of ICICI Bank and ICICI Credit Card division.

I am holding a ICICI Credit Card since September 2005 till date, details of which are mentioned below. I have been religiously and constantly paying the credit card dues in the past, off late since February 2007 I have not received any credit card statement or payment intimation from ICICI.

I have moved out of my Delhi residence since December 2006 and I have tried to contact ICICI credit card division and customer care for change of address, failing to attempt my change of address in the month of June I had sent in a request to send me e-statements on my e-mail id: [protected]@gmail.com

I am in Hyderabad at present, after coming here I have contacted Credit Card Division and Collections department repeatedly for paying the dues and re-activation of my card. I have not been contacted by anyone from your side.

I spoke to the customer care division today 31st Oct 2007, where I was told that I have been sent an email statement on 15th of Oct 2007, when I checked my mail, I found out that I have only received a mail today on 31st Oct 2007 at 1:20pm, prior to that there are no mails from customer.[protected]@icicibank.com.

CONCERNS:
1. The balance that reflects on my due is Rs. 21849.74, which is as of date. I would like to request the concerned department to look into this matter. Inspite of repeated attempts from my side, I have not received any intimation from ICICI and suddenly I get a due amount, which I have not consumed or used.

2. I was kept on hold by your customer care executive, who could not answer my query as to why I have not received any statement, on the date confirmed by him 15th Oct 2007 and from the time I sent in a e-statement request in June 2007. The customer care executive hung-up on me, during the call. I am sure this is not the way customers who intend to pay, and make an effort from their side to pay dues are treated.

3. I called the customer care again, and they informed me that they will not be able to help me resolve this issue or sort the issue, I was told to contact: Collections department – Hyderabad, Mr. Srinivas at[protected]/23485305 and/or Delhi, Mr. Jeetendra Chabra at[protected]/41490158. Both these numbers went ringing and no response, similar efforts have been made by me in the past but no one has ever tried to contact or settle my dues, does this mean that your collection department has been waiting for the due to un-necessarily get into huge amounts, when they will threaten by collection agents or mock as police or legal department for collection.

These kind of things are not expected from an esteemed organization like ICICI. I have a relationship with ICICI for the last 7yrs, in the last 7yrs I have used my ICICI savings account extensively and also taken loans and repaid the same on time without a single default. Even on this particular credit card the payment cycle and history of payments have been prompt from my side and payments have most often been done without receipt of credit card statement. In the month of February on 20th Feb 2007 and 22nd Feb 2007 I have made payments of Rs. 5000/- and 4000/- consecutively with an assumption of dues calculated at my end. I would request ICICI Bank, its customer assurance division and Credit Card division and collections department to look into similar operation issue with due diligence so that Customers are un-necessarily harrased like this.

Please reply to this mail and let me know the procedure to help my self.

To
Mr Anirudh Kamani,
Head - Customer Service,
ICICI Bank Ltd.,

This is Venkateshwara Guda and I have an Account (Unfortunately) with ICICI Bank for the past few years and its a salary account[protected] with 0 balance and I have received the shock of my life today.

Your bank has debited all the money from my account. It shows a debit of Rs:10,698/- without any intimation and I would...

Dear Sir/Madam

This Niranjan , I have taken ICICI home loan 25,41000 on Nov 2006,I am paying Interest for home loan for the past one year ,for which I have given ABN Amro Post dated cheques.Recently I have provided 5 cheques of ABN Amro Bank for the amount of 19,201/-Rs each. For the month of august to September the amount has been deducted from the corresponding bank correctly.But for the Month of Oct amount has not been not claimed from ABN Amro ,though there was sufficient amount so I lodged a complaint regarding this 15 days back.they told that banking personnels will get back to us with in 1 day.But they didn't.

But the most worst thing is today I have checked my ICICI bank Personnel account[protected] which i have not disclosed to anybody, in which the amount 19201 has been debited.Means without informing to the customer ICICI bank officials deducted 19,201/- Rs on 26th Oct from my personnel account,which is nothing but Loan amount "LBBNG[protected]/LI SEP07-26 "(This is my loan account),and the same month check has been diposited in ABN Amro bank. How ICICI people can deduct the amount from the personal account with out informing the customer?
what is the guarentee that ICICI is giving to the customer deposited money?

Dear Sir/Madam
I have invested in Mutal Fund thru UAE Exchange in Kuwait this year March 2007. And I have received letter everything. Unfortunately I lost my letter which you sent that one.
Now what should I do to get back the letter, pleae kindly send me the reply.
Thanks
Mohamed Kasim Jamal Mohamed.

Dear,
Myself virendra s. Khandar, holds icici credit card valid from 07.07.2007 to 07.11.2007 with credit card no. [protected]. Amount of rs. 933 have been deducted on 26.09.2007 still i haven' t got any statement regarding that.
Kindly let me know about the same!
Virendra
Nagpur
29.10.2007

URGENT
Friday, October 29, 2007

The Manager,
Customer Care Centre,
ICICI Bank,

Sub :Account No.[protected] in name of M/s Ganpati Infosys.

Dear Sir,

With reference to above cited subject, we wish to inform you that above account was opened on visit and request of your Sales Executive who offered me scheme for opening account in your bank. He informed that account is opening on ZERO BALANCE FACILITY and you are not supposed to maintain the minimum account balance. You will avail Net banking, Tele Banking etc facility free of cost. He had not informed that this facility is valid till 2-3 month 2006. I would like to inform you that till date I had never made any type of transaction from above mentioned account.

From last 1 year you are continuously sending me a statement informing you have to keep balance for minimum Rs. 10,000/- in above said account and in this regard you are regularly charging interest amount from the day which goes to Rs. 3903/- (Three thousand nine hundred three).

As, I am requesting you again and again for closing my account with immediate effect and your good self are informing that approx 1000/- will be charged on account of account closing.

Please look into the matter urgently and send your reply at the earliest.

Thanking you very much.

Yours truly,
For M/s Ganpati Infosys,
(Neeraj Gupta)

Dear Sir/Madam,

I am getting ICICI lomabrd policy EMI mentioned in my ICICI credit card statement(ICICI credit card No. [protected] ).

My ICICI lombard policy 4034/FNP/02092363/00/000 which started on 11-Apr-2007 has been canelled out withing 1 month and it does not exists.

Kindly eliminate its EMI from credit card statement.
Thank you
Peeyush Vyas

I have done a F.D in ICICI bank, branch Alwar & taken a CC OD limit on that F.D. Now I am not in need of that CC OD limit & willing to close it, but the ICICI bank officials are not showing intrest in the matter, moreover they are charging a non maintenance charge after submitting an application for closure of the same.
The mail is mentioned below for your reference, but still not get any reply.

Due to unsatisfactory...

icici bank credit card no [protected] was issued to me.
But not finding anyone at my address your courier man took back the credit card . When I informed the matter to icici over phone banking, I was subsequently issued a different icici bank credit card no [protected] which has been received by me and
this card is being used by me. However, in my first credit card statement dated Oct. 11,2007 I have been categorically asked
by icici bank to make my card related payments in favour of the aforesaid card no 5177 .......0017. Please note that your card no
5177 .......0017 has not been received by me, therefore, the same is not in my possession and therefore the same should please be cancelled by you forthwith and confirmed to me and never in future there should be any mention of this credit card
in my statements/records. This communication from my side stands testimony to the fact that I hold no responsibility towards
this credit card and in case this credit card ever falls in wrong hands and misused, I shall have nothing to do with it and your bank only will be responsible for such negligence.

sir,
i m using credit card of icici bank from last 3 yrs bank has approved personal loan of rs 125000 in month of july against my credit card i received the above cheque after receiving of the cheque i made a request for cancelation of loan through internet banking mail very next date i received a call from customer care that u want to cancel the loan but i told them that i continue that loan and received mail from customer care that we resolve ur problem i start depositing emi regaulary but after one month im checking my loan account i see that icici bank has cancel my loan and told me to pay full and final amount
i talk to customer care many time that i dosnt send any kind of request for forcloser of my loan but they are saying that u made a request there is no written proof of my request . i have many mails from customer care that we are process ur request
sir i m in very tension so kindly solve my problem as soon as possible
thanking you
regards
jagmohan singh bedi

This is with reference to my savings bank a/c. no.[protected] with ICICI Bank. I have retained this account for the past four years as i wanted to open a demat a/c with ICICI. But since i didnt feel the need to open a demat a/c then my a/c has been inactive for all this while.

Only a couple of days back, i expected a bank transfer from UAE in my savings a/c of INR 4000. Before doing the transfer, i called up the customer service no. of ICICI bank to check if my a/c was still active. It was active then with an amount of -386 as per my conversation to one of the executives at ICICI phone banking. I didnt pay much attention then, because when i left the a/c inactive i had 1500 balance. I was shocked when i called to confirm whether the transfer had happened. The transfer did happen on 16th October. But ICICI bank has deducted the money in lieu of minus balance of -3890. When i called to check of my a/c status i was told there's a minus of 380 and suddenly there's a minus of 3890 leaving my balance to 109/- only. I was surprised and shocked at the way ICICI bank has deducted my UAE transferred money to leave my balance Rs. 109 ONLY. The customer service representative tells me that i have to maintain a balance of Rs. 5000/- to keep this a/c. active as these are the charges levied every year on that. This is a lack of communication from ICICI bank as it is their duty to notify the customers that a minimum balance needs to be maintained in your account. And no one would remember even this clause was mentioned during the account opening process.Other banks who would normally add interest to your savings a/c balance even if the a/c is inactive.

I must say, ICICI bank is into professional cheating business and want to make money out of every single thing. . A similar experience in Dombivli branch when my sister was asked to pay Rs. 28/- to buy a cheque leaflet to withdraw her own money when the withdrawal slips were over. Very disgusting i must say!.

Anyways, i wish my money to be reversed, if not, then the least i can do is tell a few thousand people about the duping stories of CICI bank - as i work for an advertising company and have contacts with media too...

Dear Sir/Madam,

I am again and agian reqiesting your department to send me the statement of my two wheeler loan but till date I have no response from your side.



Please provide me a statement of my two wheeler loaan and also Please make an arrangement to send monthly statement on my email.

My details are as follows :

Loan Account Number - LTRPROOOO6958639
DOB - 10TH AUG 1970
disbursal date - 5/6/2007
AMT FINANCED - RS 33572
EMI - RS 1773
CONTACT NO - [protected]
AADDRESS -( In application) 126 MAHALAXMI CLOTH MARKET PANDRI RAIPUR CG 492001

Regards,

Praashant Shrivastava

HI,

I has issues a cheque os rs 7252 to sbi card which was dishonoured by icici bank even after sufficient balance in the account.when spoken to customere care on 12th a complaint no was given to me 41162553 but thanks to good services of icici bank no one responded back even by today that is 17th october....
MY name is repan koul account no is[protected]..cheque no that was refused is 247419.....

repanbr...

I, arvind kumar mishra, have taken home loan from ICICI BANK LTD, for which I was paying EMI of Rs. 4055/- till the month of July 07. When my ECS for Aug 07 came, the clearing got reversed due to EMI increase Rs. 4501/- with retrospective effect from May 07 onwards. These details I got to know when I called up customer care. I had to pay penalty of Rs. 225/- due to no fault of mine with increase EMI.

Kindly credit my saving...

I had applied for home property loan which was converted into home loan forcibly by ICICI bank people. The case took 7 months but the loan was not disbursed. I lost almost 50 thousand rupess in phone calls, documents franking and other formalities and lost the property deal too. I got rude answers from their credit manager who is not worth working in service industry. Her name is Mrunalini Rokade (mobile No.[protected])

I got...