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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23740
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ICICI Bank reviews & complaints page 127

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S
Siddiqkhan1999
from Nellore, Andhra Pradesh
Apr 19, 2022
Resolved
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Product orderd in flipkart using icici credit card. After product delivery i raised a call regarding billing they mentioned it will get credit back after 90 days. Now they are telling i was not eligible. If I'm not eligible then you have tell in the very first call like this that time executive ate my brain in explaining 90 days cashback policy... Icici scam with flipkart
May 21, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03zyc in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    P
    Puneeth m acharya
    from Bengaluru, Karnataka
    Apr 19, 2022
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    I am PUNEETH M. 617.98 Rupees has been deducted from my account as ([protected] DP CHGS TILL FEB-22) DP charges on

    12/04/2022. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

    message to my mobile. I need justice and my money back immediately.My Account Number is[protected]
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03zyo) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Abhijithjp
      from Mumbai, Maharashtra
      Apr 18, 2022
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      Address: Landmark, Race course circle, Vadodara 390007

      I've been using an ICICI Bank account. Today rupees 29.5 has been debited from my account. It's says ATMDEC CHG/13-04-22/6200+GST. I demand a proper explanation from the bank's side.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03zyp) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        SritamaPaul
        from Kolkata, West Bengal
        Apr 18, 2022
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        Address: Kolkata

        Dear Sir,
        I write this with great pain and look forward to your kind intervention. I had taken a personal loan from ICICI Bank quite sometime back and had been religiously paying my EMI. My majority of the EMI is over. But some very unfortunate incident stuck my family rendering my husband to fall sick and henceforth he could not continue his job. This resulted in our family income getting substantially reduced. From then on I could nor repay my loan. Therefore I had written to the concerned bank to settle of my loan with the amount that I could had arrange for as an onetime settlement. In this regards I had visited the branch, written emails with relevant documents to support my situation. This way was may be unacceptable to the bank though they never misbehave over the phone they constantly send over executives at my home. Today one executive breached all socially acceptable norms. He began shouting from the gate of my residential building, never bothered to maintain a bit of respect for my private and social life. This can be no solution to my problem. I am attaching the video of the employee of ICICI bank recorded in front of my building where he can be seen shouting in public making a mockery of my financial situation. I pray to your kind self to please do intervene and solve my case, I am ready to pay whatever little savings I have to clear of the loan, but I cannot take anymore loans to clear off the entire debt. I am also enclosing the email that I had sent to the bank officials.
        +1 photos
        +1 videos
        May 20, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 19, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a040j0) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          T
          tadnyarahul
          from Jalgaon, Maharashtra
          Apr 18, 2022
          Resolved
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          Resolved

          Credit Cards Permanently Blocked even after cleared all dues

          Address: Jalgaon

          I am not able to complete the Payment in time because of some financial issues at this covid time but when I got some funds then I immediately cleared all dues on both of my ICICI credit cards and while doing that payment I was in touch with their customer service over the phone and they said once the payment is done it will be automatically unblocked but it didn't and now they are saying it is permanently blocked. I also have SBI and Axis...
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          S
          Suhas Hindlekar
          Apr 18, 2022
          Resolved
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          Resolved

          Address: ICICI BANK LIMITED

          Dear Sir / Madam,

          I am already pay ICICI Credit Card outstanding Rs.614.45/- from Amazon pay, but it is not reflected in the online statement.

          Pls check & Late payment charges are canceled.

          Credit card number: Mastercard [protected]

          The amount is debited from the HDFC account Thu Amazon Pay, please find the following details as per required. :

          Mode of Payment: HDFC Bank Thru Amazon Pay (UPI online Payment)

          Date of Transaction: 28/3/2022

          Other Bank account Numbers: [protected]

          Name of the other Bank: HDFC BANK thru Amazon pay

          Payment Amount: 614.45

          Transaction No :

          Transaction No :

          (In case of NEFT payment)

          IFSC code of another bank: HDFC0000542

          ARN Number : (In case of Visa Money Transfer)

          HDFC Reference Number: [protected]

          Amazon Pay Reference Number: [protected]

          Thanks & Regards,
          Suhas Hindlekar.
          [protected]
          +2 photos
          May 20, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 19, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Arati Aswani
            Apr 18, 2022
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            There has been a fraud transaction of Rs 20 k withdrawn from my account.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03yp2) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              J
              jesusdiv18
              from Mumbai, Maharashtra
              Apr 18, 2022
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              The bank staff knew the loopholes in the CCTV stuff and they have started stealing money. We had money to close the gold loan. Clearly they stole some money while counting. We found that the we have paid extra money and went to check the footage. But they don't have a camera near the cashier. So it's easy for them to cheat the customers. No proof of stealing can be found. Your money will be lost forever. Please count your money thrice before entering the bank. Horrible experience. I will never visit the Kavalkinaru branch again.
              May 31, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 20, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a042oz) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                K
                KAVUSHIKA MURUGESAN
                Apr 18, 2022
                Resolved
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                Resolved

                Dear sir / madam,

                I have purchased tataelxsi stocks from icici direct which was linked with my icici savings account.

                I have added funds from icici savings to direct (Demat account) and purchased the stock.

                I have seen the following transaction. Not sure why i have been charged or deducted the amount from my savings.

                09/03/2022 eba/nse n 2022045/[protected] dr. 706.19
                11/04/2022 eba/nse n 2022067/[protected] dr. 763.3

                Not getting refunded, please advise.

                Regards,
                Kavushika Murugesan
                +2 photos
                May 19, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 18, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03xwv) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  C
                  Chadha31
                  from Gurgaon, Haryana
                  Apr 18, 2022
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                  Fraud in FOREX CARD

                  Hi, I have a Forex card in which I deposited around 77k INR (on 29/03) as I was abroad & needed money urgently. Transaction got stuck & I was on call with so many people for 5-6 hours and requested them to release the payment as I need my money urgently & didn't had much cash. No one helped and asked me to wait for one working day & then at last, I requested to cancel the transaction as I was flying back on 30/03 and no more needed AED. Despite...
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                  S
                  Sanjay Jha Delhi
                  from NEW DELHI, Delhi
                  Apr 18, 2022
                  Resolved
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                  Resolved

                  A fraud transaction of Rs.49, 800 has done from my ICICI credit card and credited Merchant Name is "UTILITY C C MUMBAI " on 06 th March 2022, I have filed the FIR too and complaint to customer care also, its been 42 days but i haven't recieved any news about it. My SR nb is SR[protected]. the transaction is fraud and i havent given any confirmation or information about card to anybody. Please check and revert back me for any futher information.
                  May 20, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 18, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    T
                    thakurindu
                    Apr 18, 2022
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                    This is to bring to your attention that my ICICI savings account[protected] has been freeze, Since August'20 without any informing me. and the account is still freeze .
                    The problem is now that I am not able to with draw amount from it. Actually 3rd party by mistake has deposited money of Rs 25000/- in it and now demanding to get it back. but due to freezing of account I am not able too withdraw amount .

                    Kindly unfreeze my account.

                    Regarding this I ve visited to Urban Estate Phase II branch, Jalandhar, they provided me a email ID of cyber-Mum

                    After regular follow ups on email they revert me that case been closed from their end but my account is still freeze

                    and attachment is copy of the email.
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 18, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Apr 27, 2022
                    Updated by thakurindu
                    Dear Team of ICICI

                    As per your comment no official member tried to connect me in this regard

                    Thanks
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                      S
                      Sumitsharma24
                      from Dalhousie, Himachal Pradesh
                      Apr 17, 2022
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                      Address: Mumbai

                      My father purchased icici deep discount bond in july 1996 worth Rs 5200*3 I visited the the bank for there redumption . But bank is not showing any interest in them my contacts number [protected] kindly let me know the process how to redeem them
                      May 21, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 18, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,
                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03xxt) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        siddarthhegde
                        from Bengaluru, Karnataka
                        Apr 16, 2022
                        Resolved
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                        Address: Bengaluru

                        In November 2021, I applied for an Amazon ICICI credit card.

                        However, I have yet to receive the card. I called customer service several times, but I was told that even though my documents were verified, my application was not found!

                        The customer service representatives always tell me that they have filed a complaint, but I have not received any ticket numbers to my registered phone number in the 5 months that I have been calling them on a regular basis!

                        I'm hoping that bringing it up here will at the very least get me a proper response.
                        +1 photos
                        May 19, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 17, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03w2g) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        They have the worst customer service. It's so difficult to talk to them. They don't read my messages and send some saved scripts over and over again
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                          Y
                          YASH BOTHRA 06
                          Apr 16, 2022
                          Resolved
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                          Resolved

                          Address: kolkata

                          I took a loan from icici for 25 years in 2007
                          in 2022 my loan was still due 23 lacs-

                          i took a bt+top up from other bank
                          i paid all home loan dues and loan account was closed
                          not now icici bank is not giving noc to me
                          saying it is blocked
                          and they saying they dnt knw the reason properly

                          they told it might be due to one previous loan - but that is settled /closed and showed all the documents as well.
                          Now they are not sure

                          and now the other bank interest has started but they have not disbursed the top up amount since noc not provided by icici bank

                          what kind of services is this this is a collateral loan and i have never taken any such loan else where i paid the loan now you are harrasing for noc and not giving home loan documents when it is paid
                          i paid all dues my loan account is closed but they saying that noc is blocked
                          May 19, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 16, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v2y) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            UpasanaG
                            from Kolkata, West Bengal
                            Apr 16, 2022
                            Resolved
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                            Resolved

                            I have already paid my credit card dues through internet banking and its been 3days still it is not reflected in my outstanding amount. Moreover, with interest and late payment they charged extra from me!! How is this possible?? Is it so easy to get away with people’s money?? Already the net banking number is generated, but the still there is no change in the outstanding amount! I paid 30000 which is a pretty big amount.
                            +1 photos
                            May 24, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 16, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v3e) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              SWATISHREE MUDULI
                              Apr 15, 2022
                              Resolved
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                              Resolved

                              I was doing my bus pass payment in mo bus App..550/- deducted from my account on 4th April 2022 at 12:40pm but that money is not refunded till today (15th April 2022) . Kindly do the needful. Otherwise I will complain in other way.
                              +1 photos
                              May 21, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 16, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v1h) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Suraymoy
                                Apr 15, 2022
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                                Address: Bangalore

                                I had open a salary account at branch, Berahmour, Murshidabad, West Bengal, India before 3 days ago . But still i had not got any response from the other side.

                                Suraymoy Mondal
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03sjh) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  amitshah614
                                  Apr 15, 2022
                                  Resolved
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                                  Resolved

                                  We have applied for Pradhan Mantri Awas Yojana (Urban) & Application ID is "C[protected]".
                                  I have a house loan with ICICI bank. Its been more than six month I have applied for PMAY, But ever since its in pending.
                                  Could you can Tell us how much to to take for Approval & why is delaying.
                                  May 26, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 16, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v1o) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Suraymoy
                                    Apr 15, 2022
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                                    Address: Bangalore

                                    I had applied for a salary account 3 days ago at Berhampur, Murshidabad, West Bengal branch, . But still i have not any response from their side. Its urgent.
                                    My company name is Raitonsemi pvt ltd..
                                    ICICI Bank customer support has been notified about the posted complaint.
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