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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 127

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S
Sireesh@243
Apr 28, 2022
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98.33 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till may 21.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When i was createing the salary account icici agent was told you will get free of cost demat account. They was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected] This is completely unacceptable and please refund my amount. My phone number [protected]
ICICI Bank customer support has been notified about the posted complaint.
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    5
    53045083
    from Pune, Maharashtra
    Apr 28, 2022
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    I am there. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till Mar-22) on 27-apr-2022.

    It was communicated to me that Dmat Account is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

    When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number [protected]
    ICICI Bank customer support has been notified about the posted complaint.
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      M
      Moosikiran
      from Chennai, Tamil Nadu
      Apr 28, 2022
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      I am moosikiran.826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar 22) on 27-apr-2022.I have never used my demat account till now.

      They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

      When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. This is completely unacceptable and please refund my amount.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04meb) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Monaco@
        from Indore, Madhya Pradesh
        Apr 27, 2022
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        Myself Monika Niwadunge, I have been with icici bank since 201.7 This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 27 April 2022. DMC/ DP CHGS TILL MAR-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
        ICICI Bank customer support has been notified about the posted complaint.
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          A
          alexalmas
          Apr 27, 2022
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          Statement Remark EBA/NSEMRGNPIPO/ Dr.1681.67

          Hi, I have purchased shares in MTF. After 3 days of paying interest per day of 35 an additional amount of 1681.67 is deducted from my account.

          This is statement remark EBA/NSEMRGNPIPO/ Dr.1681.67.

          Plz tell me reason for this deduction....
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          Ashish77@
          from Jhunjhunu, Rajasthan
          Apr 27, 2022
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          I am Ashish Kumar A ICICI bank account holder, For the last 4 months, I am looking to avail a rural home loan from ICICI bank to reconstruct my old parental house.

          Regarding this, I have written numerous emails to the ICICI customer support executives, My Relationship Manager. However, I have received the same response all the time "it is not possible for ICICI bank to avail a home loan for me because my residential place comes under gram panchayat and they do not process home loans for people who are living under gram panchayat"

          I am pretty surprised to know that one of the biggest private banks in our country has followed such a discriminatory credit policy toward the Rural section.

          This is a big concern in itself and if this is true I would like to highlight this with the consumer forum.
          ICICI Bank customer support has been notified about the posted complaint.
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            R
            Ranavare Sangram
            Apr 27, 2022
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            I am Sangram Rananavare, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till march 22

            I have never activated and used my demat account, There was no prior notice of deduction and i haven't received any deduction message.

            I need my money back
            ICICI Bank customer support has been notified about the posted complaint.
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              B
              Bdharmesh
              from Ahmedabad, Gujarat
              Apr 26, 2022
              Resolved
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              Resolved

              I am using icici bank credit card, my credit card payment due date was 29 march, i have paid all my dues on 29th march, after making payment, bank has initiated auto debit they have charged auto debit return fee on that basis, The first time i have complained about this, the customer care executive said that the charges will be removed, but charges not removed, i have called few times, every time they have said we will remove charges, after 20days they said this charges are legit and cannot be removed. This bank is fraudulent, this same modus operandi they apply every time, for few days they will tell you we will remove charges and after few days they says the charges are legit. To avoid further charges I already paid the amount, but I want my hard earned money back.
              May 3, 2022
              Complaint marked as Resolved 
              Amount has been refunded by company.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 28, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                H
                Harpal.ibm
                from Delhi, Delhi
                Apr 26, 2022
                Resolved
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                Resolved

                Hi Team,

                My self Harpal, i lost my credit card, I-PHONE and Laptop Stolen from my resident (Uttam Nagar ) as theft activity happened on 12/4/22 and on the basis of it FIR registered on same day after 2 hrs and dispute card transaction raised with ICICI bank. After some day i got to know they have close the case, stating that all these transaction done via OTP, I dont understand if my card and phone lost then how can i secure the OTP. Why should i liable for that payment which was done by thieves, your card dont have multi factor authentication due to which customer has to face all these harassment. While Checking with Paytm cyber cell they are unable to find the person who done this all transactions with the given transaction id shared by ICICI bank. Moreover i shared the CCTV footage to the Police and they are investigating this matter at their end. My concern is being a customer why should i be reliable for these transaction as i called customer care on time that i lost all my cards so please block, i understand all these transaction happened 1 hr earlier before my call but
                being a customer foot try to understand its very difficult for customer to understand how all these happened suddenly you wake up and you dont find your belongings. Also when you call to your bank, bank never entertain if you call from some other number and i know how did i reach to customer care. Its my humble request to look in to this and get this sorted as i will not in position to make this payment

                All together 11 transaction done in 10 minutes, each transaction of rs 1023 and all money went to Paytm (one97 Communication). I have also raised case with one97 communication too and they are working on their end to investigate it.

                Last 4 digits of my card - 2009
                Phone number - [protected]
                Jun 9, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Apr 26, 2022
                Updated by Harpal.ibm
                I got this email from ICICI bank as well which clearly said that they find suspicious transaction happened. Attaching the email image for your reference. Bank is also sure that these are suspicious transaction but at last it put to customer end to pay..This is simply nonsense. it would be good i will close this case and make sure i never go for icici bank again, Being 15 years of experience with them goes waste.

                Verified Support
                Apr 28, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Rohan Sanjay Dassani (B18EE042)
                  Apr 26, 2022
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                  When i was trying to pay via icici imobile pay app, it showed transaction unsuccessful, so tried two more time since there was no message of amount deduction and then suddenly the amount was deducted thrice but it was received by beneficiary account
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04ibj) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    R
                    ramas89
                    Apr 26, 2022
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                    I have not subscribed to your demat account services even after constant asking by you. If you have automatically subscribed by yourself please unsubscribe. Because of you taking without any notice the amount of 826 Rupees, my due for RD could not take place. Please send me the money back. Trasnsaction : DMC/IN[protected] DP CHGS TILL FEB-22, date is 25th of March, 2022. Please answer about my RD, will it be a problem for my RD deposits.
                    ICICI Bank customer support has been notified about the posted complaint.
                    My account details : RAMASUBRAMANIAN BALASUBRAMANIAN - [protected]
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04if7) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      Raky Praveen
                      from Bengaluru, Karnataka
                      Apr 26, 2022
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                      Address: ICCI Bank electronic city Bangalore

                      I didnt get any prior inormation on my deductions, but my 200 rs is dedcuted from ICCI bank. This hurts a lot. What is this ECSRTN for?
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,
                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04hle) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Manaalkhan
                        from Hyderabad, Andhra Pradesh
                        Apr 26, 2022
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                        I have not purchased anything on APp Store nor any subscription
                        But I have been charged b
                        VIN APPLE COM.B with total of 1499today and I dint receive any OTP it just got deductedi request you to refund the amount
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04hl5) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Alag Property
                          Apr 26, 2022
                          Resolved
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                          Resolved

                          Recharge/Bill Payment Details
                          Payment Status:

                          Payment of Rs. 3025.00 received by EaseMyDeal !

                          Payment Id: [protected]

                          Your payment is successful

                          Your order id: INDRD[protected]

                          Recharge/Bill Amount: Rs. 3000.00

                          12:32 pm, 21 Apr 2022

                          Recharge Status:

                          Recharge/Bill Payment of Axis Bank FASTag MH01CQ1233
                          Jun 1, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 28, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04kon) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            P
                            Pujashree123
                            from Bengaluru, Karnataka
                            Apr 26, 2022
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                            I have not applied for any auto debit facility but they are charging me auto debit return fee which i asked them to remove so that i can pay my bill but they are not solving the problem and now my due date for payment has passed and they are charging fine and late payment fee. After all these charges their cx support team is harassing me by calling 40 to 50 times in a day and even after explaining the issue they are not helping and calling from different number.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04hkt) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              sau01
                              Apr 25, 2022
                              Resolved
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                              Resolved

                              Hi
                              My self shravan kumar pandey
                              My credit card updated mail id is shravan.[protected]@gmail.com. my credit card no is 5241xxxxxxxx9006. My registered mobile no is [protected].
                              I have done credit card bill payment of Rs 7488.93 through SBI net banking on 22/04/2022 and money is deucted from my account but still it is not reflecting in my credit card account .
                              I have sent three mail in this regards to customer care icici but still, i did not any answer and also customer care icici no is always busy whenever tried to make contact with them.
                              Please help me and sort out the problem.

                              With regards
                              Shravan pandey
                              May 27, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 25, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Sarita Tanwar
                                from Faridabad, Haryana
                                Apr 25, 2022
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                                MABchgs have been deducted Twice from my account in a single day on 22/4/2022 without any information provided by the bank .The amount was decucted twice and the total amount deducted was INR 945.88 . Please look into the matter .
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  M
                                  momoftwins
                                  Apr 24, 2022
                                  Resolved
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                                  Resolved

                                  ICICI bank collection team from chennai is harrasing us by calling the grama panchayat and village people around us stating that my husband has taken loan and has not given back. My husband had taken loan and had paid emi unfortunately at the time covid he could not pay as he lost his job and they were filing settlement. He stys in bangalore. My question is why is bank contacting people around my place, they are contacting and harrassing people around my circle, calling my neighbours and panchayat and now the whole village people know about this and laughing at us. My husband do not stay with us and stays in bangalore and I stay with my kids and gran mother and ICICI bank is asking for my contact details and not my husband or they are not calling his family or people around him. I dont know whether I can file complaint but we feel very insulted as iam getting calls from everywhere regarding this. The people calling are ICICI collection team from Chennai.
                                  May 25, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 24, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04c5m) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Rajesh Paduchuri
                                    from Hyderabad, Telangana
                                    Apr 24, 2022
                                    Resolved
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                                    Resolved

                                    I have tried with draw 10K and transaction got declined because of insufficient balance . Fine was deducted from my account even though it is a first time.

                                    Are they paying me money in case money is not available in atm?

                                    This seems to be completely unfair of deducting the money from customers with completely one sided hidden conditions and charges. Completely unsatisfied with the experience.

                                    Acc No:[protected]
                                    Mob No: [protected]
                                    Apr 30, 2022
                                    Complaint marked as Resolved 
                                    Bank has reversed the charges
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 24, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      ajith ca
                                      Apr 24, 2022
                                      Resolved
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                                      Resolved

                                      Address: nungambakkam, chennai

                                      Some spam call came and asked to pay credit card saying number and outstandding amouunt, but i dont have credit card
                                      May 25, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Apr 24, 2022
                                      Updated by ajith ca
                                      If you are getting same call repeatedly and asked then you can go for complaining it
                                      Verified Support
                                      Apr 24, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04c6t) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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