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ICICI Bank Complaints & Reviews

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Updated: Apr 11, 2026

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I am no able to use my multi wallet card. Because I haven't use it due to pandemic. Now, it is showing blocked on ICICI website. [Link: https://infinity.icicibank.com/corp/AuthenticationController;jsessionid=0000fKbv...⇄ I tried calling customer care. They are not able to unblock the card. I go to bank. Bank manager said we don't have access. I want to unblock that card.

I have tried every possible way but not working anything. Please help

May 24, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a046oj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Kandikal Gate Road 18-3-31 , Chatrinaka

Hi Team,

My name is Shalini. I 'm a TCS employee and I joined the company 4.5 years back I was given ICICI food card which going to expire on 6/22 .

I would need a new card but unable to reach helpdesk and unable to login to portal could you please assist me.

Every month during salary credit 2000 rs is automatically being deducted for food card and currently the card should have around 4000 rupees, Please needful.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a046oi) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 24, 2022

Updated by Shalini Ambati Hi,

What do you mean o[censored]ID is that Aadhar identification number?

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Address: Lambe hanuman road. Varacha

Refund my money Rs. 502 mabchgs account credit why my account 0 balance plz refund my money Rs. 502 fast

May 24, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Apr 22, 2022

Updated by Yes pate Icon
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ICICI Bank — My account dabit Rs. 502
Y
Yes pate
Apr 22, 2022
Mark as Resolved
Customer ID:
[protected]

Refund my money Rs. 502 mabchgs account credit why my account 0 balance plz refund my money Rs. 502 fast
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Verified Support

Apr 22, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a046og) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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From my icici bank account deducted Rs. 590.00
I don't know why. On 11rd 4 -2022.
This is this the first time that happened to me in last 11yrs with icic bank.
Please refund my money ASAP.
Contact details: [rasikali.meeran93]@gmail.com
Mobile number [[protected]]

I was supposed to pay my emi to DMI FINANCE TO LINK ACCOUNT ICICI BANK merchant on april 5th, 2022 but the auto-debit never happened. After waiting for long, i transferred the emi amount manually on april 5th, 2022 to the respective merchant account number. On april 11st, 2022 i received a notification from icici stating that due to insufficieNT balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can see that inr 590 has been debited with the transaction code as 'ecsrtnchGS070422sr[protected][protected]' on april 11TH APRIL, 2022.

None of the customer care numbers are working and i am unable to report this issue.

May 26, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Apr 22, 2022

Updated by rasikali From my icici bank account deducted Rs. 590.00
I don't know why. On 11rd 4 -2022.
This is this the first time that happened to me in last 11yrs with icic bank.
Please refund my money ASAP.
Contact details: [rasikali.meeran93]@gmail.com
Mobile number [[protected]]

I was supposed to pay my emi to DMI FINANCE TO LINK ACCOUNT ICICI BANK merchant on april 5th, 2022 but the auto-debit never happened. After waiting for long, i transferred the emi amount manually on april 5th, 2022 to the respective merchant account number. On april 11st, 2022 i received a notification from icici stating that due to insufficieNT balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can see that inr 590 has been debited with the transaction code as 'ecsrtnchGS070422sr[protected][protected]' on april 11TH APRIL, 2022.

None of the customer care numbers are working and i am unable to report this issue.

Verified Support

Apr 22, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: chembumukk, Kakkanadu, Kerala

My name is Tina Lesly. Currently I am not in India. Last day when I checked my net banking statement I could find that many unknown transactions has happened on multiple days.eg : VIN*APPLE COM*B on 17/03/2022. But I haven't done any transaction. Also I dont use any apple products or any games or any subscriptions. Without my otp how this happened. Today 21/04/2022 also amount got lost. I have almost lost 8500+ Rs. Please cross check and...

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Address: PLOT NO, 793, MURGASOL G.T.ROAD, USHAGRAM, ASANSOL, PASCHIM BARDHHAMAN, WEST BENGAL - 713303

I have taken a housing Loan of Rs. 534839 from ICICI Bank Ltd, Ushagram Asansol Branch on 31/07/2006. As per agreement the loan was sanctioned for a period of 180 months @ Rs. 5425 which was . But they had started deducting Rs. 5727 from 01/09/2008 till 01/09/2011. Again from 01/10/2011 they started deducting Rs 6310 till 01/01/2022 which was my last installment as per agreement.

After 180 months of repayment when I approached the bank for NOC and returning of my original deed. I was surprised and shocked to know when the bank told me that I still need to pay another 104 EMI to finish the loan.

Without intimation they had changed my loan to floating. How can a reputed bank can cheat us this way. I met the Bank manager and have submitted a letter to the bank. We had stopped paying Instalment from 01/02/2022.

On 17/02/2002 a bank representative name Biswajit Prasad came to our house for discussion and took our photo. again on 20/04/2022 another guy named Mr. Manoj came to house and took a selfie with me. They are unable to give any suggestion or solution for the same.

This is a mental torture to me and my family. I hereby request the forum to help me out to came out of this mental torture.

May 26, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a049hw) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI HFC, JNTU, Hyderabad

Complaint on ICICI home finance services.
I have requested to provide NOC for my home loan account to remove the co-applicant name and proceed with home registration alone. We have been continuously sending emails to Nodal officer but no response from two months.
This is really unexpected service from ICICI.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a049ha) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 28, 2022

Updated by Lakshmi523 What is [Protected]@icicibank.com ??

I have already sent 10 emails till now in past two months to ICICI Nodal Officer and Service Head regarding this issue.
No help received from anyone.https://www.consumercomplaints.in/icici-bank-delay-in-providing-noc-for-home-loan-c3174694#

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Lakshmi523

Apr 25, 2022

What is [Protected]@icicibank.com ??

I have already sent 10 emails till now in past two months to ICICI Nodal Officer and Service Head regarding this issue.
No help received from anyone.

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Hi,

I made a transaction last evening of amount 50, 000 at a store and the store had to void the transaction due to some wrong details. The amount got deducted from my credit card however I havenâ€™t got the refund yet after voiding. I have been connecting to customer care and they are saying there is no such transaction showing. I have slips as well that I have emailed but no revert.

Please process the...

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Dear sir, I am inform you that none of the transactions had taken place with my authentication. I never give my credit card to anybody. Bank people are well aware that it is a cyber crime. With utmost belief in this bank, I have Lot of Trust in ICICI bank and useing card from so many years . But, it puts me in deep trouble now. It clearly indicates the working system of the bank and how it is neglecting customers.i can't effort the amount under any circumstances, already i had logged the complaint in cyber crime.Plz look into the matter in humatrain grounds and help me out with the same at the earliest possible.
Regards
raju
[protected]

May 27, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Sonigara Park, Dange Chowk, Thergaon, Pune

Hi
I am rising this complaint for unknown transitions happening through my account. From last few months amount of Rs 590/- is deducting regular basis from my account and details are 'NACH_AD_RTN_CHRG~TPSLSIP~11APR22~c7400ea'.
I have asked in ICICI bank regarding this but no body is responding.
So I am escalating this issue.

My ICICI account no is[protected] and
Transection date is 19/04/2022.

Transection remark is "NACH_AD_RTN_CHRG~TPSLSIP~11APR22~c7400ea"

My name Pandurang Shivajirao Burge

Pls refund money and stop this.

Thanks
Pandurang Shivajirao Burge

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 21, 2022

Verified Support

Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0444h) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Yesterday Yesterday at 14:44 pm I made a transaction of 658.44 rs at Paytm using ICICI Bank account. But the payment failed. And Paytm has sent the message that they have initiated the refund transaction. Kindly process the refund.
Order I'd :[protected]. Kindly look into the matter and do the needful at the earliest.

Regards
Smita Swain

Apr 21, 2022

Complaint marked as Resolved

Yesterday at 14:44 pm I made a transaction of 658.44 rs at Paytm using ICICI Bank account. But the payment failed. And Paytm has sent the message that they have initiated the refund transaction. Kindly process the refund. Order I'd :- 22031045586501401. Kindly look into the matter and do the needful at the earliest. Regards Smita Swain

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a044ig) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: L&T Ltd, Post Box-979, Mount Poonamallee Rd, Manapakkam, Chennai, Tamil Nadu 600089

Placed an order on swiggy by online paying through my ICICI debit card, but order got cancelled for some reason, Order no is #[protected]. For the same swiggy initiated refund and as per there app amount is refunded in my bank ac but as I check my bank ac statement amount is still not credited. REFERENCE NUMBER THAT THEY HAVE PROVIDED IS[protected]. Kindly refund my money earliest.

May 21, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04201) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hello,

Here is my worst experience with ICICI bank.

My self Jeevana Tejaswini. My company has tied up with ICICI bank for salary account, on 14th March 22 and as part of company, my account has been opened with bank but I haven't received my ATM card yet.

I reached customer care many times and also reached nearby branch in person and also tried to submit a complaint letter to the branch manager and it literally ended up in a trash. I received the ridiculous response from them literally.

Account number:[protected]

Branch address:
No. 15-6-1, RR colony,
Madanapalle,
Chittoor,
Andhrapradesh-517325

Branch IFSC code: ICIC0000673

This is my worst experience with ICICI bank. With such MNC bank I am not expecting this type of service.
Kindly entertain the issue as prior. Hope atleast this time I receive a response.

Regards
Jeevana

May 22, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Icici bank

Within 10 days there are 2 deduction about total 1130 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_ingenot
From the date of[protected] to[protected] and Mab Charges without any notification. It is running in Salary account and without any kind of prior intimation it converted to Saving which lead to deduction.please get the same waive off on priority so I can manage to maintain it in future accordingly.
Charges Deducted-1130.58/-
Account.no[protected]
Account holder name-Ranita Dash was maintaining minimum balance for the time of emergency it's pendamic situation and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
What is this transaction purpose
I need refund my total amount

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 20, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0420s) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Im using the net banking of icici from along time

and now my user id got disabled for some security reasons

i tried to contact customer care but got no response

this is the poor service icici bank offers

plz reactive my user id

May 22, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0421f) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: MANGALORE

I NEVER TOOK THESE LOANS BUT ITS APPEARING UNDER MY PAN CARD - AWYPS1588B

LBCHE[protected],
LBCHE[protected],
LBCHE[protected],
LAHYD[protected]

From my cibil report, i could see mobile number of the person who took these loans and i spoke to him. He confirmed that he can see these loans under his own pan card.

This means ICICI is reporting same loan accounts under 2 different Pan card. absolutely ridiculous and due to this am suffering badly. My home loan application is stuck

May 24, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a042p1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bangalore

ICICI Bank â€” Complaint about Txn - DMC/IN[protected] DP CHGS TILL NOV-21 -- 826 on 28th Dec 2021

Hello Sir/Madam,

I have had a savings account with ICICI Bank from the past 10 years, December 28th 2021 my account got deducted with the amount Rs.826/- as DMC/INC* DP CHGS TILL NOV-21
without any information or reason

I didn't receive any message or alert from ICICI Bank after deducting the amount. I am not sure if I have an active DMAT account but I was told that the DMAT account is for free of cost and no charges would be levied on it whether I use it or not. Also I haven't even used the DMAT account even once.

I am highly disappointed about this as it is not notified to the customer post deduction and also how could the ICICI bank deduct the amount for the service I am not at all using.

Any help to get my amount credited would be appreciated.

mail id : [protected]@yahoo.com

Thanks,
Poorani

May 24, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a042ov) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bhilai , Chattishgarh

Dear Sir,
I'm Santosh Kumar holding ICICI savings account for the past 20 years. A/C#[protected] in Vashi Branch Navi Mumbai Maharastra.
Without any intimation, my account has been debited. I have never come across something like this on a monthly basis.
Please take some action against the bank, if it is not complying RBI standards/guidelines.

[protected] MABChgs-Mar22+GST Dr. 3700.00
[protected] MABChgs-Feb22+GST Dr. 49.99
[protected] MABChgs-Dec21+GST Dr. 111.41
[protected] MABChgs-Jan22+GST Dr. 17.70

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 19, 2022

Verified Support

Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03zy5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have been using ICICI credit card for around 2 years now. And all of sudden for this month, I'm charged with "Auto Debit Return Fee" and a tax on it. I had never opted for Auto Debit feature and always paid my bills manually. I recently called up customer care and they informed me that Auto Debit is a feature turned ON by default for ICICI credit card. So, that means Auto Debit has been there in my card for 2 years now. I do not understand how can such a feature be activated without acknowledging a user. And I understood that it gets triggered upto 5 days before due date. I have few instances in the past where I failed to pay the dues exactly on time. But, this auto debit never got executed. So, I understood it is a blatant lie. This is really frustrating and I have decided to end my relationship with ICICI, if this is how things move forward.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03zyh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 22, 2022

Updated by vvnath7 Custome care request No: 000X8aH5R5968SUP

I had connected with the customer care team and did not receive a favourable reply. I think bank’s policy is not customer friendly at all and I have decided to end NRI account and Credit Card services with the bank. I will be forced to pay auto debit charges and will gradually stop all the transactions with the bank. I still do no understand one thing, like HDFC bank sends me a reminder about an auto debit to my email address few days before the auto debit date. But, ICICI bank doesn’t have such a courtesy to inform beforehand. They just want to loot money in some way or other. I regret opening an account with them and advice others not to do so.

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Product orderd in flipkart using icici credit card. After product delivery i raised a call regarding billing they mentioned it will get credit back after 90 days. Now they are telling i was not eligible. If I'm not eligible then you have tell in the very first call like this that time executive ate my brain in explaining 90 days cashback policy... Icici scam with flipkart

May 21, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03zyc in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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