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ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
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ICICI Bank reviews & complaints page 128

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A
from Hyderabad, Telangana
Apr 21, 2022
Resolved
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Dear sir, I am inform you that none of the transactions had taken place with my authentication. I never give my credit card to anybody. Bank people are well aware that it is a cyber crime. With utmost belief in this bank, I have Lot of Trust in ICICI bank and useing card from so many years . But, it puts me in deep trouble now. It clearly indicates the working system of the bank and how it is neglecting customers.i can't effort the amount under any circumstances, already i had logged the complaint in cyber crime.Plz look into the matter in humatrain grounds and help me out with the same at the earliest possible.
Regards
raju
[protected]
May 27, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    B
    burgepanda
    from Pune, Maharashtra
    Apr 21, 2022
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    Address: Sonigara Park, Dange Chowk, Thergaon, Pune

    Hi
    I am rising this complaint for unknown transitions happening through my account. From last few months amount of Rs 590/- is deducting regular basis from my account and details are 'NACH_AD_RTN_CHRG~TPSLSIP~11APR22~c7400ea'.
    I have asked in ICICI bank regarding this but no body is responding.
    So I am escalating this issue.

    My ICICI account no is[protected] and
    Transection date is 19/04/2022.

    Transection remark is "NACH_AD_RTN_CHRG~TPSLSIP~11APR22~c7400ea"

    My name Pandurang Shivajirao Burge

    Pls refund money and stop this.

    Thanks
    Pandurang Shivajirao Burge
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0444h) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Subhamp
      Apr 21, 2022
      Resolved
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      Resolved

      Yesterday Yesterday at 14:44 pm I made a transaction of 658.44 rs at Paytm using ICICI Bank account. But the payment failed. And Paytm has sent the message that they have initiated the refund transaction. Kindly process the refund.
      Order I'd :[protected]. Kindly look into the matter and do the needful at the earliest.

      Regards
      Smita Swain
      Apr 21, 2022
      Complaint marked as Resolved 
      Yesterday at 14:44 pm I made a transaction of 658.44 rs at Paytm using ICICI Bank account. But the payment failed. And Paytm has sent the message that they have initiated the refund transaction. Kindly process the refund. Order I'd :- 22031045586501401. Kindly look into the matter and do the needful at the earliest. Regards Smita Swain
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 21, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a044ig) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Reeshika123
        from Madurai, Tamil Nadu
        Apr 20, 2022
        Resolved
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        Address: L&T Ltd, Post Box-979, Mount Poonamallee Rd, Manapakkam, Chennai, Tamil Nadu 600089

        Placed an order on swiggy by online paying through my ICICI debit card, but order got cancelled for some reason, Order no is #[protected]. For the same swiggy initiated refund and as per there app amount is refunded in my bank ac but as I check my bank ac statement amount is still not credited. REFERENCE NUMBER THAT THEY HAVE PROVIDED IS[protected]. Kindly refund my money earliest.
        May 21, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 20, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04201) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          J
          Jeevana Tejaswini
          from Madanapalle, Andhra Pradesh
          Apr 20, 2022
          Resolved
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          Resolved

          Hello,

          Here is my worst experience with ICICI bank.

          My self Jeevana Tejaswini. My company has tied up with ICICI bank for salary account, on 14th March 22 and as part of company, my account has been opened with bank but I haven't received my ATM card yet.

          I reached customer care many times and also reached nearby branch in person and also tried to submit a complaint letter to the branch manager and it literally ended up in a trash. I received the ridiculous response from them literally.

          Account number:[protected]

          Branch address:
          No. 15-6-1, RR colony,
          Madanapalle,
          Chittoor,
          Andhrapradesh-517325

          Branch IFSC code: ICIC0000673


          This is my worst experience with ICICI bank. With such MNC bank I am not expecting this type of service.
          Kindly entertain the issue as prior. Hope atleast this time I receive a response.

          Regards
          Jeevana
          May 22, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 20, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            R
            ranjitadash
            from Noida, Uttar Pradesh
            Apr 20, 2022
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            Address: Icici bank

            Within 10 days there are 2 deduction about total 1130 rupees has been deducted from my account in the name of nach_ad_rtn_chrg_ingenot
            From the date of[protected] to[protected] and Mab Charges without any notification. It is running in Salary account and without any kind of prior intimation it converted to Saving which lead to deduction.please get the same waive off on priority so I can manage to maintain it in future accordingly.
            Charges Deducted-1130.58/-
            Account.no[protected]
            Account holder name-Ranita Dash was maintaining minimum balance for the time of emergency it's pendamic situation and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
            What is this transaction purpose
            I need refund my total amount
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0420s) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              M
              mohammed shakil khan
              Apr 19, 2022
              Resolved
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              Im using the net banking of icici from along time

              and now my user id got disabled for some security reasons

              i tried to contact customer care but got no response

              this is the poor service icici bank offers

              plz reactive my user id
              May 22, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 20, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0421f) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                R
                raajshetty
                from Mangalore, Karnataka
                Apr 19, 2022
                Resolved
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                Address: MANGALORE

                I NEVER TOOK THESE LOANS BUT ITS APPEARING UNDER MY PAN CARD - AWYPS1588B

                LBCHE[protected],
                LBCHE[protected],
                LBCHE[protected],
                LAHYD[protected]

                From my cibil report, i could see mobile number of the person who took these loans and i spoke to him. He confirmed that he can see these loans under his own pan card.

                This means ICICI is reporting same loan accounts under 2 different Pan card. absolutely ridiculous and due to this am suffering badly. My home loan application is stuck
                May 24, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 20, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a042p1) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  pooranind
                  Apr 19, 2022
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                  Address: Bangalore

                  ICICI Bank — Complaint about Txn - DMC/IN[protected] DP CHGS TILL NOV-21 -- 826 on 28th Dec 2021

                  Hello Sir/Madam,

                  I have had a savings account with ICICI Bank from the past 10 years, December 28th 2021 my account got deducted with the amount Rs.826/- as DMC/INC* DP CHGS TILL NOV-21
                  without any information or reason

                  I didn't receive any message or alert from ICICI Bank after deducting the amount. I am not sure if I have an active DMAT account but I was told that the DMAT account is for free of cost and no charges would be levied on it whether I use it or not. Also I haven't even used the DMAT account even once.

                  I am highly disappointed about this as it is not notified to the customer post deduction and also how could the ICICI bank deduct the amount for the service I am not at all using.

                  Any help to get my amount credited would be appreciated.

                  mail id : [protected]@yahoo.com

                  Thanks,
                  Poorani
                  May 24, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 20, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a042ov) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    skcr232000
                    from Bhilai, Chhattisgarh
                    Apr 19, 2022
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                    Address: Bhilai , Chattishgarh

                    Dear Sir,
                    I'm Santosh Kumar holding ICICI savings account for the past 20 years. A/C#[protected] in Vashi Branch Navi Mumbai Maharastra.
                    Without any intimation, my account has been debited. I have never come across something like this on a monthly basis.
                    Please take some action against the bank, if it is not complying RBI standards/guidelines.

                    [protected] MABChgs-Mar22+GST Dr. 3700.00
                    [protected] MABChgs-Feb22+GST Dr. 49.99
                    [protected] MABChgs-Dec21+GST Dr. 111.41
                    [protected] MABChgs-Jan22+GST Dr. 17.70
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,
                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03zy5) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      V
                      vvnath7
                      Apr 19, 2022
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                      I have been using ICICI credit card for around 2 years now. And all of sudden for this month, I'm charged with "Auto Debit Return Fee" and a tax on it. I had never opted for Auto Debit feature and always paid my bills manually. I recently called up customer care and they informed me that Auto Debit is a feature turned ON by default for ICICI credit card. So, that means Auto Debit has been there in my card for 2 years now. I do not understand how can such a feature be activated without acknowledging a user. And I understood that it gets triggered upto 5 days before due date. I have few instances in the past where I failed to pay the dues exactly on time. But, this auto debit never got executed. So, I understood it is a blatant lie. This is really frustrating and I have decided to end my relationship with ICICI, if this is how things move forward.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 19, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,
                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03zyh) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Apr 22, 2022
                      Updated by vvnath7
                      Custome care request No: 000X8aH5R5968SUP

                      I had connected with the customer care team and did not receive a favourable reply. I think bank’s policy is not customer friendly at all and I have decided to end NRI account and Credit Card services with the bank. I will be forced to pay auto debit charges and will gradually stop all the transactions with the bank. I still do no understand one thing, like HDFC bank sends me a reminder about an auto debit to my email address few days before the auto debit date. But, ICICI bank doesn’t have such a courtesy to inform beforehand. They just want to loot money in some way or other. I regret opening an account with them and advice others not to do so.
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                        S
                        Siddiqkhan1999
                        from Nellore, Andhra Pradesh
                        Apr 19, 2022
                        Resolved
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                        Product orderd in flipkart using icici credit card. After product delivery i raised a call regarding billing they mentioned it will get credit back after 90 days. Now they are telling i was not eligible. If I'm not eligible then you have tell in the very first call like this that time executive ate my brain in explaining 90 days cashback policy... Icici scam with flipkart
                        May 21, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 19, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03zyc in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Puneeth m acharya
                          from Bengaluru, Karnataka
                          Apr 19, 2022
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                          I am PUNEETH M. 617.98 Rupees has been deducted from my account as ([protected] DP CHGS TILL FEB-22) DP charges on

                          12/04/2022. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

                          message to my mobile. I need justice and my money back immediately.My Account Number is[protected]
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03zyo) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Abhijithjp
                            from Mumbai, Maharashtra
                            Apr 18, 2022
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                            Address: Landmark, Race course circle, Vadodara 390007

                            I've been using an ICICI Bank account. Today rupees 29.5 has been debited from my account. It's says ATMDEC CHG/13-04-22/6200+GST. I demand a proper explanation from the bank's side.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03zyp) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              SritamaPaul
                              from Kolkata, West Bengal
                              Apr 18, 2022
                              Resolved
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                              Address: Kolkata

                              Dear Sir,
                              I write this with great pain and look forward to your kind intervention. I had taken a personal loan from ICICI Bank quite sometime back and had been religiously paying my EMI. My majority of the EMI is over. But some very unfortunate incident stuck my family rendering my husband to fall sick and henceforth he could not continue his job. This resulted in our family income getting substantially reduced. From then on I could nor repay my loan. Therefore I had written to the concerned bank to settle of my loan with the amount that I could had arrange for as an onetime settlement. In this regards I had visited the branch, written emails with relevant documents to support my situation. This way was may be unacceptable to the bank though they never misbehave over the phone they constantly send over executives at my home. Today one executive breached all socially acceptable norms. He began shouting from the gate of my residential building, never bothered to maintain a bit of respect for my private and social life. This can be no solution to my problem. I am attaching the video of the employee of ICICI bank recorded in front of my building where he can be seen shouting in public making a mockery of my financial situation. I pray to your kind self to please do intervene and solve my case, I am ready to pay whatever little savings I have to clear of the loan, but I cannot take anymore loans to clear off the entire debt. I am also enclosing the email that I had sent to the bank officials.
                              +1 videos
                              May 20, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 19, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a040j0) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                tadnyarahul
                                from Jalgaon, Maharashtra
                                Apr 18, 2022
                                Resolved
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                                Resolved

                                Credit Cards Permanently Blocked even after cleared all dues

                                Address: Jalgaon

                                I am not able to complete the Payment in time because of some financial issues at this covid time but when I got some funds then I immediately cleared all dues on both of my ICICI credit cards and while doing that payment I was in touch with their customer service over the phone and they said once the payment is done it will be automatically unblocked but it didn't and now they are saying it is permanently blocked. I also have SBI and Axis...
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                                Suhas Hindlekar
                                Apr 18, 2022
                                Resolved
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                                Resolved

                                Address: ICICI BANK LIMITED

                                Dear Sir / Madam,

                                I am already pay ICICI Credit Card outstanding Rs.614.45/- from Amazon pay, but it is not reflected in the online statement.

                                Pls check & Late payment charges are canceled.

                                Credit card number: Mastercard [protected]

                                The amount is debited from the HDFC account Thu Amazon Pay, please find the following details as per required. :

                                Mode of Payment: HDFC Bank Thru Amazon Pay (UPI online Payment)

                                Date of Transaction: 28/3/2022

                                Other Bank account Numbers: [protected]

                                Name of the other Bank: HDFC BANK thru Amazon pay

                                Payment Amount: 614.45

                                Transaction No :

                                Transaction No :

                                (In case of NEFT payment)

                                IFSC code of another bank: HDFC0000542

                                ARN Number : (In case of Visa Money Transfer)

                                HDFC Reference Number: [protected]

                                Amazon Pay Reference Number: [protected]

                                Thanks & Regards,
                                Suhas Hindlekar.
                                [protected]
                                May 20, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 19, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Arati Aswani
                                  Apr 18, 2022
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                                  There has been a fraud transaction of Rs 20 k withdrawn from my account.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03yp2) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    jesusdiv18
                                    from Mumbai, Maharashtra
                                    Apr 18, 2022
                                    Resolved
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                                    Resolved

                                    The bank staff knew the loopholes in the CCTV stuff and they have started stealing money. We had money to close the gold loan. Clearly they stole some money while counting. We found that the we have paid extra money and went to check the footage. But they don't have a camera near the cashier. So it's easy for them to cheat the customers. No proof of stealing can be found. Your money will be lost forever. Please count your money thrice before entering the bank. Horrible experience. I will never visit the Kavalkinaru branch again.
                                    May 31, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 20, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a042oz) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      KAVUSHIKA MURUGESAN
                                      Apr 18, 2022
                                      Resolved
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                                      Resolved

                                      Dear sir / madam,

                                      I have purchased tataelxsi stocks from icici direct which was linked with my icici savings account.

                                      I have added funds from icici savings to direct (Demat account) and purchased the stock.

                                      I have seen the following transaction. Not sure why i have been charged or deducted the amount from my savings.

                                      09/03/2022 eba/nse n 2022045/[protected] dr. 706.19
                                      11/04/2022 eba/nse n 2022067/[protected] dr. 763.3

                                      Not getting refunded, please advise.

                                      Regards,
                                      Kavushika Murugesan
                                      May 19, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 18, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03xwv) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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