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3.3
Updated: Feb 2, 2026
Complaints 23771
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14308
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ICICI Bank reviews & complaints page 129

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C
Chadha31
from Gurgaon, Haryana
Apr 18, 2022
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Fraud in FOREX CARD

Hi, I have a Forex card in which I deposited around 77k INR (on 29/03) as I was abroad & needed money urgently. Transaction got stuck & I was on call with so many people for 5-6 hours and requested them to release the payment as I need my money urgently & didn't had much cash. No one helped and asked me to wait for one working day & then at last, I requested to cancel the transaction as I was flying back on 30/03 and no more needed AED. Despite...
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Sanjay Jha Delhi
from NEW DELHI, Delhi
Apr 18, 2022
Resolved
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A fraud transaction of Rs.49, 800 has done from my ICICI credit card and credited Merchant Name is "UTILITY C C MUMBAI " on 06 th March 2022, I have filed the FIR too and complaint to customer care also, its been 42 days but i haven't recieved any news about it. My SR nb is SR[protected]. the transaction is fraud and i havent given any confirmation or information about card to anybody. Please check and revert back me for any futher information.
May 20, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2022
ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    thakurindu
    Apr 18, 2022
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    This is to bring to your attention that my ICICI savings account[protected] has been freeze, Since August'20 without any informing me. and the account is still freeze .
    The problem is now that I am not able to with draw amount from it. Actually 3rd party by mistake has deposited money of Rs 25000/- in it and now demanding to get it back. but due to freezing of account I am not able too withdraw amount .

    Kindly unfreeze my account.

    Regarding this I ve visited to Urban Estate Phase II branch, Jalandhar, they provided me a email ID of cyber-Mum

    After regular follow ups on email they revert me that case been closed from their end but my account is still freeze

    and attachment is copy of the email.
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 18, 2022
    ICICI Bank Customer Care's response     Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Apr 27, 2022
    Updated by thakurindu     Dear Team of ICICI

    As per your comment no official member tried to connect me in this regard

    Thanks
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      S
      Sumitsharma24
      from Dalhousie, Himachal Pradesh
      Apr 17, 2022
      Resolved
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      Resolved

      Address: Mumbai

      My father purchased icici deep discount bond in july 1996 worth Rs 5200*3 I visited the the bank for there redumption . But bank is not showing any interest in them my contacts number [protected] kindly let me know the process how to redeem them
      May 21, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 18, 2022
      ICICI Bank Customer Care's response       Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03xxt) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        siddarthhegde
        from Bengaluru, Karnataka
        Apr 16, 2022
        Resolved
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        Resolved

        Address: Bengaluru

        In November 2021, I applied for an Amazon ICICI credit card.

        However, I have yet to receive the card. I called customer service several times, but I was told that even though my documents were verified, my application was not found!

        The customer service representatives always tell me that they have filed a complaint, but I have not received any ticket numbers to my registered phone number in the 5 months that I have been calling them on a regular basis!

        I'm hoping that bringing it up here will at the very least get me a proper response.
        May 19, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 17, 2022
        ICICI Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03w2g) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        View replies
        They have the worst customer service. It's so difficult to talk to them. They don't read my messages and send some saved scripts over and over again
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          Y
          YASH BOTHRA 06
          Apr 16, 2022
          Resolved
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          Resolved

          Address: kolkata

          I took a loan from icici for 25 years in 2007
          in 2022 my loan was still due 23 lacs-

          i took a bt+top up from other bank
          i paid all home loan dues and loan account was closed
          not now icici bank is not giving noc to me
          saying it is blocked
          and they saying they dnt knw the reason properly

          they told it might be due to one previous loan - but that is settled /closed and showed all the documents as well.
          Now they are not sure

          and now the other bank interest has started but they have not disbursed the top up amount since noc not provided by icici bank

          what kind of services is this this is a collateral loan and i have never taken any such loan else where i paid the loan now you are harrasing for noc and not giving home loan documents when it is paid
          i paid all dues my loan account is closed but they saying that noc is blocked
          May 19, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 16, 2022
          ICICI Bank Customer Care's response           Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v2y) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            U
            UpasanaG
            from Kolkata, West Bengal
            Apr 16, 2022
            Resolved
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            Resolved

            I have already paid my credit card dues through internet banking and its been 3days still it is not reflected in my outstanding amount. Moreover, with interest and late payment they charged extra from me!! How is this possible?? Is it so easy to get away with people’s money?? Already the net banking number is generated, but the still there is no change in the outstanding amount! I paid 30000 which is a pretty big amount.
            May 24, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 16, 2022
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v3e) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              SWATISHREE MUDULI
              Apr 15, 2022
              Resolved
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              I was doing my bus pass payment in mo bus App..550/- deducted from my account on 4th April 2022 at 12:40pm but that money is not refunded till today (15th April 2022) . Kindly do the needful. Otherwise I will complain in other way.
              May 21, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 16, 2022
              ICICI Bank Customer Care's response               Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v1h) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Suraymoy
                Apr 15, 2022
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                Address: Bangalore

                I had open a salary account at branch, Berahmour, Murshidabad, West Bengal, India before 3 days ago . But still i had not got any response from the other side.

                Suraymoy Mondal
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03sjh) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  amitshah614
                  Apr 15, 2022
                  Resolved
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                  Resolved

                  We have applied for Pradhan Mantri Awas Yojana (Urban) & Application ID is "C[protected]".
                  I have a house loan with ICICI bank. Its been more than six month I have applied for PMAY, But ever since its in pending.
                  Could you can Tell us how much to to take for Approval & why is delaying.
                  May 26, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 16, 2022
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v1o) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Suraymoy
                    Apr 15, 2022
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                    Address: Bangalore

                    I had applied for a salary account 3 days ago at Berhampur, Murshidabad, West Bengal branch, . But still i have not any response from their side. Its urgent.
                    My company name is Raitonsemi pvt ltd..
                    ICICI Bank customer support has been notified about the posted complaint.
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                      V
                      vishal3251
                      Apr 15, 2022
                      Resolved
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                      Resolved

                      Scici deep discount bond

                      I have been trying to reach out to my nearest Icici branch for redemption of my deep discount bonds issued 1996. But nobody in the branch seems to know how to redeem them and they're just replying with "we've sent the email to the concerned team". It's been days since they're unable to guide me with the further process for redemption of the bonds and I feel like stuck as I'm also not being provided contact details of the relevant teams working...
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                      S
                      Surendar Gunasekaran
                      Apr 15, 2022
                      Resolved
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                      Resolved

                      ICICI withdraw 3 times of 23rs, 28rs, 29rs three times ...I have attempted to withdraw amount from another bank ..But another ATM don't have balance and and the other ATM i check out of service...

                      This is unethical practice... Daylight robbery...Your company Sacked Sunanda Last CEO has bribery charge and unethical offered loans to corporate and did you take any action against her ? This is the way you cheat middle class customer..?

                      Why this type of charges not disclosed on the salary account terms and conditions

                      My email : [protected]@gmail.com

                      I am sincerely seeking solution
                      May 22, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 15, 2022
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        B
                        Brajesh kothari
                        Apr 14, 2022
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                        Address: Mumbai

                        There are 3 transactions made to icici bank using below arn numbers. I have called them many times but they have no clue where these transfers are.

                        The amount is supposed to be credited to my account. These transfers are made using debit card numbers.

                        Arn: 75105172093001873572142
                        Arn: 75105172093001871508932
                        Arn: 75105172093001871504907
                        May 17, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 15, 2022
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03sgb) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          snairk
                          Apr 14, 2022
                          Resolved
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                          Resolved

                          I am working in TCS. My food card got expired one month before. I tried to contact customer care to get guidance to renew the card, but I failed as the numbers given in the back site is not helpful and user friendly. So I sent mail to [protected]@icicibank.com, but till now haven't received at least an acknowledgment. Please help here to get my food card renewed.
                          May 20, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 14, 2022
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03q11) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            nidhiniwate
                            from Vasai-Virar, Maharashtra
                            Apr 14, 2022
                            Resolved
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                            Resolved

                            Dear Customer, your ICICI Bank Account XX043 has been credited with INR 11, 200.00 on 13-Apr-22. Info:PWA*PWA*[protected]*[protected]. The Available Balance is INR 11, 200.00.

                            I have mailed to customer care wid UID no . There is no response from customer care and today I have received dis msg but no intimation of account no n kit available.
                            Apr 22, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 14, 2022
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03q0y) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              SantoshKumarS
                              Apr 14, 2022
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                              Resolved

                              Over the years It's been found ICICI BANK charges automatically and deduct money - I didn't know. Today when I came across on one email I came to know - not from my account but my all four family accounts.

                              I don't know what is nach_ad_rtn_chrg_cams bla bla charges - when required charges and things already paid in respective units then why from saving a/c ICICI BANK charges and auto debit.
                              Apr 14, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03q0h) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                K
                                Kmnk
                                Apr 14, 2022
                                Resolved
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                                Resolved

                                Hi

                                Name : Kamran Naik
                                ICICI bank savings account number[protected]

                                My account got Debit Freezed there were some loan apps on google store from whom I took a loan but all of them were 7 days loan app I paid their amount and took another loan but the loan was for 7 days and these guys started calling me on the 6th day to make a payment they also hacked my phone and contacted my complete contact list on WhatsApp and made a viral nude pics morphed my pic so I complained to cybercrime took the report and switched off my mobile and took another number as per cybercrime PSI ..
                                Now for security reason I also got my account blocked and ordered a new debit card but now when Iam asking ICICI bank at my branch at sector 11 mira road to unfreeze my account they are not doing it iam really sad about it that they dont even talk properly it feels like they dont have any respect for their customers.
                                May 17, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Apr 14, 2022
                                Updated by Kmnk                                 Hi

                                Name : Kamran Naik
                                ICICI bank savings account number[protected]

                                My account got Debit Freezed there were some loan apps on google store from whom I took a loan but all of them were 7 days loan app I paid their amount and took another loan but the loan was for 7 days and these guys started calling me on the 6th day to make a payment they also hacked my phone and contacted my complete contact list on WhatsApp and made a viral nude pics morphed my pic so I complained to cybercrime took the report and switched off my mobile and took another number as per cybercrime PSI ..
                                Now for security reason I also got my account blocked and ordered a new debit card but now when Iam asking ICICI bank at my branch at sector 11 mira road to unfreeze my account they are not doing it iam really sad about it that they dont even talk properly it feels like they dont have any respect for their customers.
                                Verified Support
                                Apr 14, 2022
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Suhas Gummanur
                                  Apr 13, 2022
                                  Resolved
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                                  Resolved

                                  My account has been deducted a total of ₹880 with reference ECSRTNCHG. I dont know why have deducted this.
                                  May 20, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 14, 2022
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    K
                                    Krunalc18
                                    from Vadodara, Gujarat
                                    Apr 13, 2022
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                                    Address: Vadodara

                                    There is two times deduction for this nach_ad rtn chrg bajajfin one is of rs 224.24 and other is of rs 285.01.
                                    Please reword back my money in my account.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03odf) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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