ICICI Bank Complaints &amp; Reviews

I have ICICI bank savings account from last 7+ years. I have never seen MAB charges. Recently on 12th April 2022 Rs.553.78 was deducted from my account without any intimation. If it is for maintaining minimum balance atleast the bank should have intimated earlier before deducting.

12/04/2022 12/04/2022 MABchgs-Mar22+GST 553.78

Requesting to please check on this matter and help.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 13, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi. Team
I was going through my account and I have found an unexpected transaction of rs 590, 589.99, and 563.09 I have no idea on which reason I got debited.
Kindly check on this issues and refund my amount ASAP. I have an upcoming EMI to pay.

May 14, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: mazda ltd,2nd land,panchwati, ambawadi,ahmedabad

Am an icici bank customer. Today and yesterday (12/04/2022 and 11/04/2022) ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com.

May 18, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I was trying to buy a product from AMAZON using AMAZON PAY Credit Card issued by ICICI Bank.

During checkout process I am getting OTP incorrect for every transaction though I entered OTP correctly.

I visited the ICICI Bank website and could not locate any relevant link to solve the above issue.

I also tried their IVRS system. But could not find a solution....

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Address: 40204-nikoo homes-bangalore

ICICI has charged me 450/- stating as ECSRTNCHG charges which i am not even aware of without my consent or any notification.

These act of auto debit from bank needs to be looked into .

Regards,
Ijaz
[protected]

May 19, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have purchased a phone in chroma 6 months back which is having a cashback offer for ICICI bank debit card worth Rs 6000 + Merchant cashback of Rs 1703 which will be credited in 60 days after sale. The invoice shows all the details.

It is more than 90 days but the cashback is not credited. called ICICI customer care they told chroma will take care and called chroma and no response.

Please help!
contact: [protected]

May 26, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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When we withdraw some amount, i am getting a message stating that Dear Customer, transaction of INR 100.00 on ICICI Bank Credit Card XX2003 is withheld due to security reasons. Please call our Customer Care.

May 20, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03lae) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi, I am Subha, a TCS employee. My ICICI multi wallet card got expired, I tried reaching out to the customer care, no luck and also I have dropped a mail to [protected]@icicibank.com and haven't got any response. I have some money in that card and I don't want that to go waste so kindly provide me with an replacement card or else kindly refund the money that I have in the ICICI meal card wallet. Need help.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03lai) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 13, 2022

Updated by SubhaSenthil Any update on this?

Apr 21, 2022

Updated by SubhaSenthil Where can I find the UID?

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I bought a Samsung mobile directly from the Samsung official website. During this purchase I was eligible for Rs.2000 cashback. As per your terms and conditions with Samsung the cashback will be credited instantly. I have used my credit card to purchase but so far cashback not received. Kindly deposit the cashback as promised. For further details please let me know.
Last 4 digits of cc 5009

May 17, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03lag) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,

I opened a new account and within 2-3 days of opening the account, they blocked/froze my bank account.

This is such an irritating behavior from them.

Now I am unable to log in to net banking/imobile. Unable to withdraw the funds

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 12, 2022

Verified Support

Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03lap) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear ICICI team,
My ICICI saving account has been debited following charges naming surcharge (MCC 5541) for fuel purchase. Government is promoting cashless transaction and I have been charged on my own money. Does that mean it's wise to take out money from ATM and pay in petrol pump? Request you to check and revert below transactions.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 11, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03jvc) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai

I have made an Initial payment of Rs. 25000 while opening bank account online on 1st April 2022, but the amount is not yet reflected into my account.
Tried calling ICICI customer care, but they havent been of any use.
Tried emailing Eazypay, but there is no update received on this.
This amount is huge, and i dont know who can help on this.

May 21, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03j8t) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: [email protected]

Bharat Bhushan

I am writing for reversing the dp charges which you all have charged
How can u deduct dp charges? How can you open demat account without informing the customer?

I had no idea of demat account and how to use them, how you guys open and active the the account and deducted the charges form saving account without any intention of account holder? And now you are charging 808rs. on 11.04.2022...

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Address: PUne

I have paid emi 2 times in April 2022. I want to refund my emi to my bank account. Please help
My home loan number:LBPUN[protected]...

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Within 3 months about 2000 rupees has been deducted from my account in the name of nach_ad_rtn_chrg without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
What is this transaction purpose? Nach_ad_rtn_chrg

ICICI Bank customer support has been notified about the posted complaint.

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S

santoshpatnala6644

from Visakhapatnam, Andhra Pradesh

Apr 11, 2022

worst service from the ICICI bank. unnecessary deductions without information is a very bad thing.

ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 11, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have open a insta saving account digitally by making payment through upi vide ref no [protected] for Rs 11200/- which is required for new account opening. But i didnt receive any account no yet and my money has been blocked

Apr 22, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 11, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03j8i) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

nidhiniwate's [Complaint's author] reply, Apr 12, 2022

I have already email yesterday with the subject line Non generation of Insta saving account with my contact details. But I will again revert you with the edited subject line UID NO. as you need in email.

nidhiniwate's [Complaint's author] reply, Apr 14, 2022

Dear Customer, your ICICI Bank Account XX043 has been credited with INR 11, 200.00 on 13-Apr-22. Info:PWA*PWA*250007899*121001003043. The Available Balance is INR 11, 200.00.

There is no response from customer care and today I have received dis msg but no intimation of account no n kit available.

N

nidhiniwate

from Vasai-Virar, Maharashtra

Apr 11, 2022

Still I havent received any information form ICICI BANK representatice. And no information regarding my account opening data in their TRACK APPLICATION LINK showing pop up as (result not found)

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Am an icici bank customer. Today 11-04-22 ecsrtnchg charged 590, 245, 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Apr 11, 2022

Complaint marked as Resolved

Could you please action it as high priority

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I am Rushikesh Bhalerao my Account number :[protected] NACH charges issue happen to me this is really frustrating and giving burden to the customer one if my loan emi schedule 02 Apr 2022
I have maintain balance to pay emi but my NACH charges deducted from my account
Nach_ad_rtn (₹590) two times without given any information
Why such event occured with me.

Please refund Rs.1180/- in my account as soon as possible

May 26, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I am supposed to get 2.5% cash back on fuel purchase using my credit card XXXXXX9009. However ICICI only reversed the fuel surcharge for this transaction. When I contacted customer care - they did not answer my question about cash back. . They just said my surcharge is reversed. This reply is not acceptable . Please look into it....

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